Saiabusiness practices

M Feb 19, 2019
This review was posted by
a verified customer
Verified customer

I'm writing this review so that other current and potential new customers be aware of what this company do to their customers.

I used saia for few months, and I stopped using saia services after they rebilled and reclasiffied our shipments at will.

A simple $150 shipment (that with other company like road runner, or estes, or old dominion would cost $5 to $15 more) became a $350 to $450 shipment after they changed dimensions and weight at will.
A 220lbs shipment became a 500lbs shipment just by their error.
A 55x33x31inches became a 60x48x48inches after they loaded on their own pallets, by their own, for their own convenience.
Therefore the class was being changed to a higher class, therefore the rates went up 2 or 3 times sometimes even more of their original rate quote.

When I realized they were changing the original rates to those outrageous new rates, I immediately contacted the sales rep eric caltabiano, who promised to take a look into it and have those errors fixed.
But weeks passed by, we continue shipping, and the rebilling continue piling up.
When I saw that saia was doing not much to have the issue solved, I decided to stop shipping with them.

Believe it or not, on few shipments with an average bill of $180, suddenly I "owe" them over $7, 000 dollars.
I paid every cent of the original given quotes that we received before shipping out.

But they changed these rates on a unscrupulous bait & switch manner, and now my company ended up owing them over $7k on overcharges.

I told them there was no way I was paying them, and they closed our account and sent it to collections.

After dealing with a crazy collections agent that called every 2 hours for weeks, at the end even calling us names, he finally stopped when I told him that I have his calls recorded and that I was planning to sue both saia and his so-called collections agency.

Months passed, and amazingly, saia's eric caltabiano reached us again, offering apologies for the past, and assuring us he has worked a way to avoid shipments to be rebilled or reclassified, he even came with his regional manager to our office to offer their shipping services again.

We accepted their offer and have a 1 shipment test, to confirm that there were no more rate changes.

We shipped a $1, 000 massage chair on feb.18, 2019.
On feb.19, we got an email indicating that they could not deliver, move or return to sender the $1, 000 massage chair, unless we pay the now due amount of $9, 490.96.

Do you believe saia had the nerve to do this?
Approached us with their extended hand in a sign of new business friendship, only to hold our merchandise hostage, and not moving it, keeping it on their dock, until we pay the new inflated due balance?
A due balance that shouldn't exist in the first place.

Eric caltabiano's only explanation was that "he though that all due balances were paid already", and that's why he approached to us again.
All he needed to do was to take a look at our account on his screen, for him to see that we have not paid that made-up balance.

Do you believe that he honestly made that mistake? I don't, at all.
Most likely, he and his supervisor knew what they were doing, in an attempt to have some leverage to collect their own made up balance.

By eric's own words when I talked to him over the phone today feb.19, he admitted that now saia had some leverage with keeping that shipment until we pay them. What an sob.

Saia did not care about our customer's shipment. Eric simply told us to ship another massage chair with another carrier to replace the chair they were holding hostage on their end.

I'm attaching here a screenshot of the email conversations with saia about this matter.
You won't believe how this company reps handle themselves.
What a way of doing business and try to rip customers.

I told them they can keep the massage chair. I should sue them, I know. But I won't spend any more time with them. Instead, hopefully I can explain this situation to other people.

I wonder what saia's top management would say about these business practices.

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