Menu
Write a review
File a complaint
Saia

Saia review: Bait & Switch - Hidden Fees

K
Author of the review
2:13 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been shipping with Saia for years, my driver Bruce has been wonderful and so kind. Sais was my preferred shipper until this last shipment. My broker provided me the quote as always, the shipment was delivered on time, but then when the invoice came it included a special grovery tarriff that inceased it almost 70%! If I would have known that I would have chosen one of the other carriers in a heartbeat. I did some research and found this crazy fee for picking up or delivery to food or beverage warehouses, but was never quoted up front. In fact it was the first time this fee was ever assessed. I will no longer be using Saia for my company's shipments.

Claimed loss: $407

Confidential Information Hidden: This section contains confidential information visible to verified Saia representatives only. If you are affiliated with Saia, please claim your business to access these details.

0 comments

Add a comment

More Saia reviews & complaints

Saia - Terrible experience 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Saia - Trashed material then lied about it 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Saia - $2300 in DAMAGES
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Saia - Horrible and Incompetent
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Saia reviews and complaints