SUBMIT A COMPLAINT

Burlington Northern Santa Fe [BNSF] Customer Service

Burlington Northern Santa Fe, LLC

2650 Lou Menk Drive
Fort Worth
Texas
United States - 76131

Customer Support Phone Numbers

+1 888 428 2673(Customer Service) 18 1
+1 800 832 5452(Safety & Security) 3 2
+1 312 322 6777(Passenger Service / Chicago) 0 0
+1 612 373 3333(Passenger Service / Minneapolis) 0 0
+1 206 398 5000(Passenger Service / Seattle) 0 0

Burlington Northern Santa Fe [BNSF] Complaints & Reviews

Burlington Northern Santa Fe [BNSF] — unsatisfactory rail bed repairs, edmond, ok 08/2019

Dear BNSF: BNSF or its subcontractors recently repaired the rail bed at W 15 St. in Edmond, OK 73013/73034 at the RR crossing west of Boulevard. The repairs included a...

Traffic Problems  · Sep 24, 2019

Burlington Northern Santa Fe [BNSF] — excessive horn blowing in erie, illinois

Add a Comment I have read your compliance on horn blowing for your engineers. Would it be possible for your engineers to re-read them. There are only four crossings in town...

Earlville Bad Business Partners  · Sep 23, 2019

Burlington Northern Santa Fe [BNSF] — horn & frequency

The trains horn is way louder and longer than normal, shaking my very insides. And too many trips on top of it all. What in the heck is going on? I have been here for a lot of...

Other  · Aug 21, 2019

Burlington Northern Santa Fe [BNSF] — railroad crossing condition

613657 I was riding my road bicycle Saturday August 17, 2019 and went down CR319 in Alvarado. This took me across BNSF RR crossing at Baker Rd on CR319 Alvarado TX 76009. The crossing i...

Sports & Recreation  · Aug 19, 2019

Burlington Northern Santa Fe [BNSF] — too many trains and horns

I am complaining about all the noise we endure through out the work day. The trains blow their horns way too often and too loud. We must have 50 trains go by our business daily...

Streator Cars, Parts & Vehicles  · Jun 28, 2019

Burlington Northern Santa Fe [BNSF] — speeding train

Tuesday, June 18, 2019. El Paso, Texas. Intersection of Doniphan Rd. @ Redd Rd. Just witnessed, and wouldn't be the first time, a south bound (into the city) train running...

Traffic Problems  · Jun 18, 2019

Burlington Northern Santa Fe [BNSF] — schedule

On Highway 199/Henderson St. just outside of downtown Ft. Worth, there is sometimes a train around 5:30 when everyone is trying to get home. Yesterday, 6/12/19, I waited almost 20...

Traffic Problems  · Jun 13, 2019

Burlington Northern Santa Fe [BNSF] — trains idling for days on end! trains parked in residential neighborhoods with hazmat loads.

We live in Galesburg, IL. Unfortunately when we bought our house the realtor and previous homeowner failed to mention that trains sit out here in our backyard and idle for days!...

Nature & Environment  · May 13, 2019

Burlington Northern Santa Fe [BNSF] — this parking lot has piece of railroad used as a safety pole

613657 As I wasn't able to park in the street to attend a baby shower. @ 32 front Street. I backed into a empty space in my truck. Upon leaving as I didnt see due to odd location. Rubbed...

Repair Services  · Mar 29, 2019

Burlington Northern Santa Fe [BNSF] — parked trains blocking main road

There is a tarred road in Ruthton that crosses over tracks. It is the main access road between two towns and is used often during the week for school staff, buses, and families to...

Schools  · Feb 14, 2019

Burlington Northern Santa Fe [BNSF] — excessive train horn blowing

BNSF Train #7116 came by my house on Monday, 2/4/19 at 1:40pm Central time. The train was blowing its horn excessively and long before reaching the area close to the intersection...

Cars, Parts & Vehicles  · Feb 04, 2019

Burlington Northern Santa Fe [BNSF] — trains sitting idle

On weekend usually trains sit idling usually on sunday nights, usually directly accrost from our house, there is times they stop and idle outside of our village of waco nebraska...

Neighbours  · Jan 13, 2019

[Resolved] Burlington Northern Santa Fe [BNSF] — career

I received BNSF's email regarding interest in possible career/position, and subsequent unwillingness to pursue further. From BNSF's perspective, that is, and not mine as I would...

Belle Fourche Other  · Dec 01, 2018

Burlington Northern Santa Fe [BNSF] — track crossing

Recently I drove through Pacific Junction Iowa and crossed your tracks there, there was a train crew that was working and replaced the crossing in that town, Man was it a nice...

Hastings Public Transportation  · Oct 02, 2018

Burlington Northern Santa Fe [BNSF] — excessive horn blowing in ft collins, co

I understand and have read your compliance on horn blowing for your engineers. Its possible that your engineers need to re-read them. As they go down the middle of town...

Other  · Sep 20, 2018

Burlington Northern Santa Fe [BNSF] — excessive train lengths

I am in Port of Los Angeles/Wilmington, CA and the trains coming in and out of Terminal Island are excessively long and often stop for many minutes blocking the single road/bridge...

Wilmington Traffic Problems  · Sep 14, 2018

Burlington Northern Santa Fe [BNSF] — excessive train whistle blowing at the train crossing

Trains are constantly using excessive whistle blowing at the gated train crossing I live by. It's extremely disruptive to me and my family, as well as my surrounding neighborhood...

Other  · Sep 02, 2018

Burlington Northern Santa Fe [BNSF] — payment not received for claim # 5648 dated 07/03/17.

This is a claim for water damage from leaking car WC 27758. Three rolls of paper got wet. Roll # PC637C064612Z, 5, 006 lbs., roll # PC637C064681Z, 4, 962 lbs., roll #...

Other  · Aug 31, 2018

Burlington Northern Santa Fe [BNSF] — new hire process

I would like to file a complaint/dispute on BNSF for complete unprofessionalism. On 12/26/2017 I applied for a position with BNSF Railroad. On 01/05/2018 I received the...

Burlington Northern Santa Fe [BNSF] — legal complaint resolution

613657 Email to BNSF, 18 March 2018 On the 19th I will be filing suit against BNSR with Colorado Springs Police dept. Against two employees for felony filing of complaint. Due to thi...

Colorado Springs, Colorado Other  · Mar 19, 2018

Burlington Northern Santa Fe [BNSF] — train schedule

Train schedules in haslet texas are inconsistent. Trains run during high traffic times in the morning when trying to go to work. They create serious delays. Couldn't there be a...

Traffic Problems  · Mar 06, 2018

Burlington Northern Santa Fe [BNSF] — train engines sitting idle in town.

I live in Ottumwa, Iowa 52501 Your trains continuously sit in front of my house (Paris Street, Ottumwa, IA) for a long period of time while running their engines at idle speed...

1 comments Ottumwa Neighbours  · Feb 20, 2018

Burlington Northern Santa Fe [BNSF] — traffic jams

The crossing at Bonds Ranch Rd near Hwy 287 has high auto traffic during rush hour times. One day I was stopped at this crossing for three different trains at 5:30pm. This should...

Burlington Northern Santa Fe [BNSF] — severe pothole issue - fort collins co

613657 There is a nasty pothole (about a foot deep) at the rail road crossing in the southbound, left lane at the intersection of College Avenue (hwy 287), just before Cherry Street. I...

Burlington Northern Santa Fe [BNSF] — railroad crossing

There is a NASTY, ugly railroad crossing on Castleberry Rd here in a Artesia. There are nails sticking out, a loose wood pellet, and potholes between the road itself and the...

Artesia Other  · Jan 09, 2018

Burlington Northern Santa Fe [BNSF] — horn blowing 3:45 am, two separate trains

Harlem crossing in Berwyn: about 3:30 am and exactly 3:45 am on 12/29/2017. This is a no horn blowing area. I looked at the crossing as this was occurring. No vehicles on or near...

Burlington Northern Santa Fe [BNSF] — excessive horn blowing

I recently moved from the DFW area, to Gallup NM. Your conductors go crazy at night blowing their horns. I have counted up to 12 consecutive blows. The crossing is at Highway 66...

Burlington Northern Santa Fe Corp. — train stopping and blocking roads

568317 Every day the BNSF rail line blocks the intersection of FM2449 and FM156. This blockage is longer than 15 minutes and, is usually during rush hour traffic attempting to get to...

Burlington Northern Santa Fe [BNSF] — late night noise in a “quiet zone”

I live nearest the intersections of 44th & Cornhusker Hwy, and 33rd & Adams, which are considered to be “Quiet zones.” We’ve never had any issues with train horns late at...

Burlington Northern Santa Fe — train horns

I live in Galesburg Il a long the old Santa Fe line. This track is a QUITE zone. There are many signs that say LOOK TWICE NO HORNS. I hear train horns at all hours of the day and...

bnsf.com — train whistles

On multiple nights between the hours of 11:00pm - 06:00 am several trains are blowing their whistles which is supposed to be a quiet time in the south side of town in galesburg...

Burlington Northern Santa Fe Corp. — unsafe railroad employee

Approximately at 9:00 am central time at your track crossing in aurora illinois at terry ave a burlington northern truck pulled out and cut me off before the tracks. I had to slam...

Burlington Northern Santa Fe Corp. — excessive use of train horn

I live in blytheville arkansas across from tomlinson railyard. I realize this is a switch yard with multiple tracks and the switch engines have to pull past the frog/switcher to...

BNSF Railway — company didn't help and reply to my complaints

One day the train of the company bnsf railway blocked the road and a lot of people were stuck, because the train stopped and didn’t move. I was in the morning and a lot of...

BNSF Railway — unusual squeaking noise all night

I live near edgewater and vickery boulevard west in fort worth and the train noise last night was unusual loud last night. It was like a shrieking shrill noise that made it...

bnsf — night time horn overkill

Parallel to the residential street and righ along side two extremely busy gasoline fuel stations the railroad operation of empty rail road storage of empty container section...