Kentex Cargo
reviews and complaints

I had an unfortunate experience with Kentex Cargo when I used their services to ship my belongings in mid July. Although I was hoping for a timely delivery, it is now the end of August and their latest estimate indicates an additional 21 days are required. Such a prolonged delay and uncertainty surrounding my shipment is certainly frustrating and inconvenient.

One of the most disappointing aspects of Kentex Cargo is that they don't offer an easy way to track your shipment online, which means that you have to keep following up with their customer service team through lengthy emails and laborious phone calls. It's even more frustrating that their customer care agents can be rude at times, which can add unnecessary stress to an already challenging situation.

I must admit, I regret choosing Kentex Cargo as alternative shipper, especially when my usual shipping company stopped shipping goods by air for a temporary period. Their promises for delivering efficient worldwide shipping don't live up to the reputation. Overall, I would not recommend using Kentex Cargo's services and suggest looking for other shipping companies if you want a stress-free, timely, and professional shipping experience.

As a first-time user of Kentex Cargo, I was eager to try their services and see what they had to offer. From beginning to end, my experience was mixed. On one hand, I appreciated the ease of their online ordering process and the timely manner in which my item was shipped. However, I was disappointed to learn that there were additional fees not included in my initial invoice that I was required to pay at the time of delivery.

While I understand that some additional charges may be unavoidable, I would have preferred to have had this information disclosed upfront so that I could have made an informed decision about whether or not to proceed with my purchase. It's important to me to have transparency and honesty when dealing with any business, especially when it comes to finances.

As a result of my experience, I have decided not to use Kentex Cargo again. I will be looking for a company that is more transparent about all costs associated with my orders so that I can make more informed purchasing decisions in the future. While I appreciate the convenience and quality of their services, I value honesty and transparency above all else.

As someone who's previously shipped with Kentex Cargo, I was pretty satisfied with their services. However, I recently had a particularly unpleasant experience that left me very disappointed and dissatisfied. I often send shipments of goods to my family back home in Kenya, but on this particular occasion, when my parents received the package, they discovered that TWO of the items I'd sent were missing! I was appalled!

The missing items included a brand new shirt I'd purchased and a pair of American flag shorts - items that were very important to me, and I was quite upset to learn that they'd been stolen from my package. As a client of Kentex Cargo, I'd trusted them to deliver my goods safely and securely, and I couldn't understand why anyone would steal from a shipment. This incident has left me feeling very disillusioned about their services, and I'm not sure if I can trust them with my packages in the future.

To add insult to injury, the shipment ended up taking longer than expected. I recently reached out to Kentex Cargo to express my disappointment, but I didn't receive any satisfactory resolution to the problem. The whole experience has left a sour taste in my mouth, and I'm afraid that this will be where my shipping with them will end.

Overall, I would have to say that I'm very upset with my latest experience with Kentex Cargo. As a customer, I expect professional and reliable services, and unfortunately, this company has failed to deliver on their promises. The loss of my two items and the delay of the shipment, coupled with the lack of any satisfactory response from the company, has left me with no choice but to discontinue my use of their services.

If you're looking for a shipping company to handle your deliveries, Kentex Cargo may not be the best choice. We had a terrible experience with them when we shipped an item in early December 2020 and have yet to receive it even now in mid January 2021. Unfortunately, our experience with them has been nothing short of frustrating.

The worst part of our experience with Kentex Cargo was when we visited their Westlands office to inquire about the status of our delivery. They informed us that our items were in their Mombasa road office, even though they had called us to inform us to pick up our items at Mombasa road. This was a complete waste of our time and money, not to mention the hassle of making two trips to their different offices.

But what really left us frustrated was when they suggested that we get our items delivered via courier on our own bill. This was a complete shock to us as we expected them to take full responsibility for their mistake and promptly deliver our items to us.

In light of our experience, we strongly recommend finding alternative shipping companies to handle your deliveries. While we cannot speak for the experiences of others, we would caution against using Kentex Cargo if you want your items to be delivered in a timely and hassle-free manner.

When I first stumbled upon Kentex Cargo's website, I was relived to have found a company that could help me ship my packages at a reasonable cost. However, little did I know that there were hidden charges that were lurking underneath their seemingly affordable prices.

To my dismay, upon receiving my invoice, I realized that I was actually expected to pay over twice the amount I had initially calculated. Confused and frustrated, I reached out to them in hopes of resolving the issue.

On another occasion, I attempted to ship some camera batteries via Kentex Cargo's services. However, I quickly found out that they did not actually ship such items. They informed me via e-mail that they could not proceed with the shipping process and I directed them to return the package to the seller.

Unfortunately, this proved to be a frustrating and exhausting ordeal. For four months, I went back and forth with them in an effort to compel them to return the package, but to no avail. It was then that I realized that I had been taken advantage of.

I found it incredibly disheartening that Kentex Cargo had displayed such a level of rudeness when handling their customers. Having an unpleasant experience with a company's customer service representatives is always difficult, and it can be even more frustrating when those representatives are dismissive, uncaring, and unhelpful.

After having endured such an arduous experience, I can confidently say that I would not recommend Kentex Cargo to anyone. There are, undoubtedly, other shipping companies that value their customers and prioritize their satisfaction. It is important to do your research before deciding on a shipping company to ensure that you avoid the same pitfalls that I did.

In my personal experience with Kentex Cargo (kentexcargo.com), I have shipped with them twice and both times I received all of my goods without any losses. However, I do want to provide some tips for future customers to keep in mind. Firstly, it's important to be patient with the shipping process as it can take up to a full month for your package to be received. I recommend purchasing from Amazon and having it delivered to the Westlands office for efficiency. Secondly, it's important to check the volumetric vs weight shipping cost and be aware that they will use whichever is higher. Although the 15usd/kg is not always applied, so be mindful of this to avoid any unexpected costs. Despite this, you can trust that your goods will arrive intact, as my own experience attests. Lastly, the tracking system on their website worked well for me and I was able to easily track my package and receive alerts when it was ready for collection. Overall, I would recommend Kentex Cargo to anyone in need of safe and reliable shipping services.

Kentex Cargo (kentexcargo.com) has been getting a lot of negative reviews lately, and unfortunately, that seems to be a reflection of their subpar services. Several customers have expressed their disappointment and frustration with the company, and we are here to provide a detailed account of some of the issues they have encountered.

First off, Kentex Cargo promises to deliver your order before Christmas if you place your order by December 08. While this may seem like a great deal, it turns out that the company doesn't follow through on its promises. Customers who chose to trust Kentex Cargo with their Christmas orders ended up having their hearts broken, as the orders never arrived on time, leaving their kids disappointed and let down.

But that's not the end of the issues plaguing Kentex Cargo. Customers who tried to make orders for pick-up were disappointed to find out that the payment was not made on time, resulting in a sudden increase in the amount customers owed. Even worse, the company demands that you pay the extra charges if you still want the product, no matter the fact that the issue was caused entirely by them.

And that's not all. Kentex Cargo has also started levying additional fees to deliver goods because they have moved. This is yet another example of the company putting the burden on the customers' shoulders, even when it is their fault. The company seems eager to pass over every expense, regardless of who is responsible for it.

In summary, Kentex Cargo has proven to be utterly unprofessional and ridiculous in its dealings with customers. It's clear that they have continuously failed to communicate with their customers clearly and effectively and deliver services as promised. If you are thinking of using their services, you may want to think again and perhaps opt for an alternative.

One company that you may want to avoid is Kentex Cargo. My personal experience with them was a major disappointment, and I would not recommend them to anyone. In early June, I had some goods delivered to their US address, and the shipment took an incredibly long time to arrive. In fact, it was late August before we finally received our package. This was already a significant setback, but things only got worse when I tried to pay for the delivery. Even though I paid immediately via RTGS, several calls to the company were met with unhelpful and even rude responses. I was told that it was company policy to take 3-4 days to confirm receipt of an RTGS payment, even though this type of payment is supposed to go through very quickly. This meant that we had to wait another week for the goods to be released.

To make matters worse, when I expressed my frustration and lack of interest in using their services again in the future, I was met with even more rudeness. I was told that it was "no problem" and that they "didn't need" my business. This kind of dismissive and disrespectful attitude is completely unacceptable in any customer service interaction, and it only further confirmed my negative opinion of Kentex Cargo.

If you are looking for a reliable and competent cargo company, I would strongly advise you to look elsewhere. Based on my experience, I believe that Kentex Cargo is not deserving of your time or money, and that there are many other options available that would be more dependable and professional.

I recently had a frustrating experience with Kentex Cargo, a Texas-based franchise that offers cargo services. Although their website seemed promising, my attempts to reach them via phone were met with unanswered calls and unreturned voicemails. When I finally did manage to speak with someone, they directed me to their account system, which proved to be unhelpful and difficult to navigate.

To make matters worse, the information I received regarding pricing was misleading. I was quoted a rate of $15 per kilo, with additional insurance costs. However, after sending my parcel to the company, I was hit with an unexpected airfreight parcel charge of $49, as well as a handling fee of $129. These fees were not mentioned on their website or when I spoke with their representative, so I felt cheated and deceived.

Adding insult to injury, Kentex Cargo only accepts bank wire transfers or Mempasa, a Kenyan-only payment system, and payment is expected within two days of the invoice. I found this policy to be unreasonable, as it is not standard practice in the US to require bank wire transfers unless it's an international transaction. It felt like an unnecessary inconvenience and added expense for me as a customer.

I believe Kentex Cargo needs to be held accountable for their business practices. They should be investigated by the Better Business Bureau and the Texas State Attorney's office to address the fraudulent handling fees and unfair payment demands. It's important for customers to have reliable and trustworthy cargo services to depend on, and unfortunately, Kentex Cargo is far from that standard.

As a customer of Kentex Cargo (kentexcargo.com), I was disappointed with my experience. I had hoped to take advantage of their package consolidation service, but out of the five tracking numbers I listed, only four of my packages were delivered in two separate shipments. I was informed that the remaining two were being couriered for me to collect, but upon arrival, I found that only one package was available and one was still missing. I have been attempting to rectify the situation by calling their office multiple times today, but have been left waiting on hold by the recorded answering service without any assistance. Despite paying two separate courier fees and making two trips to collect my packages, I still have not received all my goods, since they arrived at the warehouse in the states on April 25th and 26th and yet remain missing. This has been massively inconvenient and disorganized, to say the least, and has left me with a negative impression of Kentex Cargo. I am deeply dissatisfied and unimpressed with their services and will not be using them again. In my opinion, their self-promotion advertising is completely misleading and customers are not receiving the promised benefits.

I recently used Kentex Cargo and I must say, the experience was truly outstanding! From the communication to the service, everything was top-notch. What impressed me the most was their promptness. Any query I had was answered in no time!

Furthermore, their service was fast and efficient. From the moment I reached out to them, they took charge of everything. Their team of professionals ensured that my shipment was delivered safely and on time.

Overall, I would highly recommend Kentex Cargo to anyone looking for a hassle-free and reliable shipping service. They surpassed my expectations and I am very satisfied with their service. If you are someone who values excellent communication, efficient service, and promptness, then Kentex Cargo is your go-to shipping service!

Unfortunately, my experience with Kentex Cargo was less than satisfactory and I cannot recommend their services to others. While the initial process of shipping my goods to Kenya went smoothly, I was shocked to receive a phone call notifying me of an additional 5% charge on each good upon arrival in Kenya. This charge was never communicated early on in the process and came as a surprise - not to mention an additional financial burden that I was not prepared for. Needless to say, this left a sour taste in my mouth and I am extremely disappointed with the lack of transparency and communication on Kentex Cargo's part. As a customer, I value honesty and clear communication, and unfortunately, Kentex Cargo did not meet these expectations. I will not be utilizing their services again in the future.

If you're looking for a reliable and trustworthy cargo company to handle your shipping needs, Kentex Cargo (kentexcargo.com) is definitely not the one for you. Their service is nothing short of terrible, with a multitude of issues ranging from hidden fees, delays in delivery, and even damaged goods.

Furthermore, once your package reaches Kenya, you can expect to be coerced into paying a bribe just to receive it. This is completely unacceptable and illegal, but unfortunately, it seems to be a common occurrence with Kentex Cargo.

To make matters worse, their spam text and email messages are relentless and seem to never stop, even after requesting to discontinue contact. It's also been reported that private information is being sold by this company, which is a serious breach of trust.

In short, it's strongly advised that you avoid Kentex Cargo at all costs. It's clear that they are nothing more than a scam, and using their services will only lead to frustration, disappointment, and potentially even financial loss.

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I recently had an experience with Kentex Cargo, and unfortunately, I cannot say that I would highly recommend their services. While they do have some positive aspects, I found that there were some significant drawbacks that ultimately impacted my overall opinion of the company.

One of the biggest issues I had with Kentex Cargo was their delivery times. According to their website, goods are typically supposed to take between 10-14 business days to arrive. However, my experience was different - it took them over 25 business days to deliver my shipment. This was a significant delay and caused me a lot of inconvenience, as I was counting on receiving my goods within the expected timeframe.

To make matters worse, Kentex Cargo didn't communicate with me about the delay until I reached out to them. It was frustrating to have to chase them down to find out what was happening with my shipment, especially since they had already missed the expected delivery date. When I finally did hear from them, they told me that they were having some issues with that particular shipment and were working to sort it out. While it was better that they at least reached out with an explanation, I would have appreciated hearing about the delay earlier on so that I could plan accordingly.

That being said, there were some good things about Kentex Cargo's services. They did eventually deliver my goods, and everything arrived safely and in good condition. Additionally, their website was easy to use and navigate, and their rates were fairly competitive.

All in all, I would say that my experience with Kentex Cargo was mixed. While they did eventually deliver my shipment and their website was user-friendly, the significant delay and lack of communication were not ideal. If you do decide to use their services, I would recommend keeping an eye on your delivery dates and staying in touch with their customer service team to ensure that everything goes smoothly.

I had an incredibly frustrating experience with Kentex Cargo (kentexcargo.com) and I feel the need to warn others in case they are considering using their services. I sent a package with them back in July, and shockingly, I still have not received it by the end of September. Needless to say, this situation is unacceptable and speaks to the inefficiency and unreliability of Kentex Cargo.

The worst part of this whole ordeal was the complete lack of transparency regarding the status of my package. Despite my repeated attempts to contact them, they made it nearly impossible to track the location of my shipment or understand what could have gone wrong. Even more disconcerting was their refusal to respond to my inquiries, which has left me feeling completely powerless and cheated.

I highly recommend that you steer clear of Kentex Cargo and instead choose a reputable and reliable company that values integrity and customer satisfaction. There are many high-quality delivery services out there that will provide you with the peace of mind that your package will not only be delivered on time but also treated with the care and attention that it deserves.

As a customer of Kentex Cargo, I had some less than satisfactory experiences when utilizing their online purchase services to procure goods from the United States. After receiving my order, I realized that the estimated shipping charge, which was predicted to be Ksh. 11,865/-, ended up being almost doubled, totaling Ksh. 24,312/-. This discrepancy is of great concern to me and I have made several attempts to communicate with the company about this issue, but unfortunately, have not heard back from them.

I feel that it is important to share my experience with others out there to prevent people from encountering similar experiences and losing hard-earned money. I strongly suggest that any one considering using this company for shipping to exercise caution and exercise due diligence to avoid being scammed and overcharged as I was.

It is unfortunate that my overall experience with Kentex Cargo has been less than favorable. I had high hopes that the company would provide seamless services, considering the positive reviews I had come across previously. However, my experience has taught me the valuable lesson that even the most reputable service providers can disappoint their customers.

In conclusion, I cannot recommend Kentex Cargo to anyone else, and I advise other potential customers to weigh their options carefully when looking for a shipping company. Hopefully, my experience will help people avoid falling into the same trap I did.