Kentex Cargo
Reviews and Complaints

I recently used Kentex Cargo and I must say, the experience was truly outstanding! From the communication to the service, everything was top-notch. What impressed me the most was their promptness. Any query I had was answered in no time!

Furthermore, their service was fast and efficient. From the moment I reached out to them, they took charge of everything. Their team of professionals ensured that my shipment was delivered safely and on time.

Overall, I would highly recommend Kentex Cargo to anyone looking for a hassle-free and reliable shipping service. They surpassed my expectations and I am very satisfied with their service. If you are someone who values excellent communication, efficient service, and promptness, then Kentex Cargo is your go-to shipping service!

Unfortunately, my experience with Kentex Cargo was less than satisfactory and I cannot recommend their services to others. While the initial process of shipping my goods to Kenya went smoothly, I was shocked to receive a phone call notifying me of an additional 5% charge on each good upon arrival in Kenya. This charge was never communicated early on in the process and came as a surprise - not to mention an additional financial burden that I was not prepared for. Needless to say, this left a sour taste in my mouth and I am extremely disappointed with the lack of transparency and communication on Kentex Cargo's part. As a customer, I value honesty and clear communication, and unfortunately, Kentex Cargo did not meet these expectations. I will not be utilizing their services again in the future.

If you're looking for a reliable and trustworthy cargo company to handle your shipping needs, Kentex Cargo (kentexcargo.com) is definitely not the one for you. Their service is nothing short of terrible, with a multitude of issues ranging from hidden fees, delays in delivery, and even damaged goods.

Furthermore, once your package reaches Kenya, you can expect to be coerced into paying a bribe just to receive it. This is completely unacceptable and illegal, but unfortunately, it seems to be a common occurrence with Kentex Cargo.

To make matters worse, their spam text and email messages are relentless and seem to never stop, even after requesting to discontinue contact. It's also been reported that private information is being sold by this company, which is a serious breach of trust.

In short, it's strongly advised that you avoid Kentex Cargo at all costs. It's clear that they are nothing more than a scam, and using their services will only lead to frustration, disappointment, and potentially even financial loss.

.

I recently had an experience with Kentex Cargo, and unfortunately, I cannot say that I would highly recommend their services. While they do have some positive aspects, I found that there were some significant drawbacks that ultimately impacted my overall opinion of the company.

One of the biggest issues I had with Kentex Cargo was their delivery times. According to their website, goods are typically supposed to take between 10-14 business days to arrive. However, my experience was different - it took them over 25 business days to deliver my shipment. This was a significant delay and caused me a lot of inconvenience, as I was counting on receiving my goods within the expected timeframe.

To make matters worse, Kentex Cargo didn't communicate with me about the delay until I reached out to them. It was frustrating to have to chase them down to find out what was happening with my shipment, especially since they had already missed the expected delivery date. When I finally did hear from them, they told me that they were having some issues with that particular shipment and were working to sort it out. While it was better that they at least reached out with an explanation, I would have appreciated hearing about the delay earlier on so that I could plan accordingly.

That being said, there were some good things about Kentex Cargo's services. They did eventually deliver my goods, and everything arrived safely and in good condition. Additionally, their website was easy to use and navigate, and their rates were fairly competitive.

All in all, I would say that my experience with Kentex Cargo was mixed. While they did eventually deliver my shipment and their website was user-friendly, the significant delay and lack of communication were not ideal. If you do decide to use their services, I would recommend keeping an eye on your delivery dates and staying in touch with their customer service team to ensure that everything goes smoothly.

I had an incredibly frustrating experience with Kentex Cargo (kentexcargo.com) and I feel the need to warn others in case they are considering using their services. I sent a package with them back in July, and shockingly, I still have not received it by the end of September. Needless to say, this situation is unacceptable and speaks to the inefficiency and unreliability of Kentex Cargo.

The worst part of this whole ordeal was the complete lack of transparency regarding the status of my package. Despite my repeated attempts to contact them, they made it nearly impossible to track the location of my shipment or understand what could have gone wrong. Even more disconcerting was their refusal to respond to my inquiries, which has left me feeling completely powerless and cheated.

I highly recommend that you steer clear of Kentex Cargo and instead choose a reputable and reliable company that values integrity and customer satisfaction. There are many high-quality delivery services out there that will provide you with the peace of mind that your package will not only be delivered on time but also treated with the care and attention that it deserves.

As a customer of Kentex Cargo, I had some less than satisfactory experiences when utilizing their online purchase services to procure goods from the United States. After receiving my order, I realized that the estimated shipping charge, which was predicted to be Ksh. 11,865/-, ended up being almost doubled, totaling Ksh. 24,312/-. This discrepancy is of great concern to me and I have made several attempts to communicate with the company about this issue, but unfortunately, have not heard back from them.

I feel that it is important to share my experience with others out there to prevent people from encountering similar experiences and losing hard-earned money. I strongly suggest that any one considering using this company for shipping to exercise caution and exercise due diligence to avoid being scammed and overcharged as I was.

It is unfortunate that my overall experience with Kentex Cargo has been less than favorable. I had high hopes that the company would provide seamless services, considering the positive reviews I had come across previously. However, my experience has taught me the valuable lesson that even the most reputable service providers can disappoint their customers.

In conclusion, I cannot recommend Kentex Cargo to anyone else, and I advise other potential customers to weigh their options carefully when looking for a shipping company. Hopefully, my experience will help people avoid falling into the same trap I did.