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Ryze Superfoods
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4.3 20 Reviews 88 Complaints
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Ryze Superfoods Complaints 88

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Ryze Superfoods Coffee

This Company, RYZE Superfoods, is crooked as they come. I had ordered their coffee to try. When I tried it and cancelled, they kept sending me coffee and charging my card. I cancelled my card and asked for reimbursement and they said I had ordered it. I did not. It's been 3 months and they still have not reimbursed me. They email me and say they have a mail program they could put me on. They're all about making money, no customer service of satisfaction.

Desired outcome: $100

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1:29 pm EDT
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Ryze Superfoods Subscription fraud

Like many others, I tried it and had no idea they were giving me a subscription until I received the order email the next month.

Yes, calling goes to voicemail. Email doesn’t work either.

On the Ryze site, I searched “subscription”. It took me to choices that made me re-sign in. I did and found the subscription they created for me. I went thru the 4 step process including answering why I was cancelling and writing the answer in the box provided and putting a check in a box that said I know I won’t be getting any benefits from joining. (Give me a break!)

Then skipped over the big colorful button that said never mind I’ll keep my subscription, to carefully click the finely written tiny cancel words below. Careful if you have a wide finger and doing it on your phone!

It then opened a popup that said subscription cancelled. I take a screenshot in case they continue to send orders.

What a disaster this company is!

Claimed loss: Stop the order placed today11/3/23 at 4am in the amount of $54 and any continuing charges.

Desired outcome: Canceled subscription

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4:45 pm EDT
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Ryze Superfoods Ryze

I ordered a bag of ryze to taste for 30 at end they offered another bag for 18 so i subscribed total of 48 for two mags including free gift a spoon for first time purchase i got a box with only one bag nothing else the box was in my front porch i opened it and that was only one bag not two as i requested so same day i ordered i e time purchase a coconut creamer to taste that did not show up i contacted cuatomer service and they did not help the gave me a big explanation but did not give me a solution they charged me several times at my paypal account so i want my spoon, my second bag of ryze since i paid for two and only got one and my bag of coconut milk Asap i want what i paid for

Desired outcome: I want my second bag of ryze that i paid for i want my bag of coconut milk and my free spoon for first time customer

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Hilinda
Moraga, US
Nov 03, 2023 1:33 pm EDT

Have you gone to your account and cancelled the subscription they created for you?

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8:04 am EDT
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Ryze Superfoods Service

I agreed to try this product and purchase it for around $30. They offered an additional bag for $18 to share with someone else and I took advantage of that. Here it is a month later and I am being billed automatically $54 out of my account which I did not authorize by this company. Their product is not tasty at all and nor did I see any difference in energy levels. I'd rather drink real coffee.

Claimed loss: 54.00 so far

Desired outcome: Cancel the membership they created and refund me. Only 1 scoop has been taken out of 1 bag from a month ago.

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7:06 pm EDT
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Ryze Superfoods Raze mushroom coffee

I’m trying to get my product returned, I have emailed the company, texted the company, contacted the company on Facebook and all they do is delay delay delay. It’s now past the 30 days and I’m not getting any response about returning my original order. Then they automatically renewed another order and sent me another package, charged my card and won’t return my money. This is happening to multiple people After reviewing online. This is unethical and needs to stop. What an absolute disgrace.!

Desired outcome: My money back

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mmonge
Miami, US
Oct 25, 2023 10:29 am EDT

they do not like refunding money.

they told me to sell my order instead of getting a refund. Luckily i had someone that wanted to try it and bought it from me. i ended up selling 2 orders.

i had cancelled my subscription but they told me i was listed under 2 email accounts and the subscription continued.

the email i have for Andree Werner is Andree Werner

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11:02 am EDT
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Ryze Superfoods Ryze Superfoods

I had cancelled a subscription from Ryze several months ago. However they sent out the product and charged me 60.00 on Oct 10. I contacted the company and they did realize I had cancelled and offered a return slip to return the item. They assured they would refund the 60.00 as soon as they received the item. I returned the item on Monday Oct. 16. So today i look at my Credit card and they have again charged me 60.00 and I havent even received the refund from the product i returned, Therefore now they need to refund me 120.00. I have all this in text from them as proof i did cancel this product. I tried to call them and their phone number is not valid.

Desired outcome: I want the 120.00 credited to my credit card and never to have any more charges from this company.

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Update by Roro7586
Oct 21, 2023 11:18 am EDT

This has already been resolved. It was a mistake on my CC ..was a refund not a charge

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Ryze Superfoods Product and Subscription

I ordered 2 coffee and a creamer I recieved the product I thought I was over and done with this company. To my surprise a shippment arrived with 2 coffee and a creamer. NOT ONE BUT 3 ITEMS ARRIVED. I never made an account, but I was told I signed up for a subscription. I did not like the coffee or the creamer it is still in my kitchen. I email someone call andree about the issue. She/he told me he/she told me she will freeze my account until the coffee kick in my system. In three months time she will unfreeze it.

I felt so viloted and taken as a hostage. I need a refund for this second order and an address to return the coffee. Thank You

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7:34 pm EDT
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Ryze Superfoods RYZE Coffee

I accidently signed up for automatic refills, and I want to cancel. The number on the website is no good, can't get through there, and to send an email, I must pay? please cancel my auto refill ASAP as I still have plenty of it in my first package, and I already received another, and it will not be long before I receive ANOTHER ONE IN THE MAIL?! It would'nt be such a problem if I received a refill every 6 months, BUT THIS IS TOO SOON! How much am I supposed to drink of this a day?

Thank you in advance.

Desired outcome: I'd appreciate a response, and an immediate cancellation

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12:30 pm EDT
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Ryze Superfoods Ryze Mushroom Coffee

I returned this package because of extensive negative reviews on the company on Reddit. Their return center received it on 9/17. A representative by the name of Alex Crusoe assured me via email that a refund was issued on 9/18 via paypal. It is October 2nd and the refund is still not reflected on my account. I am starting to suspect fraud. Attached is a screenshot of the email and my paypal transactions (where the refund would show up) from 9/12 to today 10/2

Desired outcome: I would like my refund please

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Kimberly Ann Zetko
US
Oct 04, 2023 6:41 am EDT
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Paypal closed in my favor same day, maybe they that if you still are waiting on Ryze to do the right thing.

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Kimberly Ann Zetko
US
Oct 03, 2023 1:33 pm EDT
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The replies I've had from them seem fraudulent and money grab. They claim to have sent emails they never sent and charged my card a 2nd time without concent. Started a case with PayPal

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Ryze Superfoods I did not subscribe but they automatically charged me $72 today for another shipment

I orderrd RYZE just to try but they automatically charged another $72 today to reship another two bags. I have not even finshed the first bag I orderred.

they did not provide the order number but my email address is [protected]@icloud.com and my cell phone number is [protected]

I tried to call them but they don't have a customer service number

Please help and I need to stop this order

Desired outcome: stop this order they made today for me at 9/29/2023

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Kimberly Ann Zetko
US
Oct 03, 2023 1:34 pm EDT
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Same thing happened to me and they claim they sent an email they never did.

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11:43 am EDT
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Ryze Superfoods Scam company

This is a scam company who only lets you order by putting you on auto ship to sell you crushed dirt after your first purchase.

They refuse to cancel anything only modify your subscription so you become a life long customer of their dirt This company has many complaints & should be investigated.The reviews on every search engine states the same complaints,

Bait and switch companies need to be throughly looked into especially when they are providing something you are ingested & can become toxic!

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Update by DrLMMMMM1234
Sep 25, 2023 11:50 am EDT

Do not order from this “company”, they have a small disclaimer that puts you on auto ship, and you can never got off of it even though that also state in a small

Disclaimer “refunds up to 30 days”

If your not satisfied with the product. So clearly an oxy [censored] wrote that. Stay far far away from ever getting sucked into this company which has awful reviews of how they basically send you dirt, do your own research first before clicking the no return from a scam they are.

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Ryze Superfoods RYZE mushroom coffee

We ordered the RYZE mushroom coffee to try it out & my husband doesn't like the flavored or gritty substance so we wanted to cancel. I tried it & it causes my face to swell & upsets my stomach due to an already autoimmune situation, as well as having some sort of allergy to it. We apparently didn't read the fine fine print where they don't tell you that you are going to be locked into some sort of a subscription for however long. So in other words, they're now going to continuously withdraw money from our account and force us to buy Ryze superfoods coffee. Seems like a really tricky way to take your money. It would be best if a subscriber actually liked the product and wanted to continue to order it. Not be forced to take it because you signed an agreement in the beginning. Good way to make money off of people that don't like the product and scam them.

Desired outcome: Cancel subscription, not continue to be charged for coffee against my will.

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Ryze Superfoods Not able to close my account

I ordered once and still have not used up the first order. I did not sign up for a membership which they said I did, but will not show the initial order or my file.

I called the number and it went to a weird voice message. I received an email that stated that they have moved my auto order to November, which I do not want to continue with this company.

They do not want to be able for their customers to contact them at all.

I want a full re-fund and to cancel any future orders.

Desired outcome: Full Refund

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Ryze Superfoods Ryze coffee

I ordered the Ryze starter kit for $55 on 09/05/23 Order number #RYZE3135514 when I tracked my package a week later they said it has been picked up at the USPS facility, when it was supposed to be delivered. I never picked up my package but Ryze has no customer service number to contact. How do I get help with my situation? I would appreciate a response from the company.

Desired outcome: New order to the correct Address

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Ryze Superfoods Ryze Superfoods - Ryze Coffe & Macha Tea

My credit card was charged for a reorder. Notifications state the order was shipped and followup notification indicate it was delivered. (also tracking numbers provided indicate delievered) - THE PRODUCT WAS NOT DELIVERED, I Have reached out to the company (3) ways. 1.) email provided, 2.) on webpage contact page, & 3.) phone call - where only a VM could left - no live person. No reponse, No help, will give them another 24-hours before i file a clain with my credit card.

Desired outcome: OVERNIGHT REPLACE THE ORDER AT THEIR EXPENSE

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Ryze Superfoods Unauthorized credit card charge

Initial purchase 60 day supply (2bags) plus 50% off coconut creamer . Order took over 2-3 weeks to arrive and charged $4.99, even though they POST free shipping.

A month later email says reminder subscription order being sent in three days ( or something to this effect) but we want to be sure. I immediately respond to CANCEL. Andree responds sorry can’t cancel already shipped .

Why do I NEED another 60 day supply when i still have 56 days left

She said CANT cancel when l receive can request RA and send back , but can cancel future orders. Very vague and consumer thinks no more contact with RYZE. But they send anyway .

Just received box and I don’t want and Andree says must pay for shipping to return box.

Deceptive advertising and POOR customer tactics! I want my FULL refund .

Thank you

B. Ho

Desired outcome: Full refund and RYZE to incur shipping fee for return . deceptive business practice

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KimKat
US
Sep 13, 2023 10:40 am EDT
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This happened to me as well. I had not finished the first package of two and received notification that another two packages were being sent, I responded to cancel the order, and I did not sign up for auto shipment for a product I didn't know I was going to like. Andree (Ryze) replied it was too late and offered to stretch my auto shipment out. I responded no cancel auto shipment altogether, If and when I want to order more I will. This is a turn-off, I actually like the product, but the way they go about the auto shipment is criminal, I did not set up an account as they kept requesting or authorizing them to use my credit card for the second shipment.

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Ryze Superfoods Ryze mushroom coffee

This company is a scam. I placed an order in June 2023 and received. I could not use the product due to headaches and stomach issues. I reached out to customer service and was told to use for a couple of days and then reach out again. I reached out again and went back and forth via email. I finally kept the product due to the fact I ordered and moved on. I told customer service do not send me anymore product and cancel any further orders. They persisted to send another order. I told them to cancel all and do not send me anymore product. They emailed again and said sorry we already sent it out. I will call my bank now and get charges reversed. This is horrible customer service and do not order from them again.

Desired outcome: Total refund on all orders placed and received

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Ryze Superfoods Ryze superfoods

I bought a one time purchase of the so called coffee once, and it was terrible! I did not sign on for repeats, but contrary to my wishes, I was put on a repeat and have now changed my credit card, and will do everything I can: I was going to keep the first batch, and just not buy again, but now that you pulled this: I want a total refund of everything I bought from you, and this latest $70.00 box has not been opened and will be returned to sender: it is hard to know where to return though, as you guys give no information and perhaps our controller's office would like to hear about this scam! ~ when you call the customer service #, [protected], an answering machine says hello (male voice) and then a beep and nothing after that! Flem flam! Not a business!

Desired outcome: full refund of both orders (I feel that way now!) and tell me where to send this crap back to!

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Melissa Iqbal
US
Sep 10, 2023 7:45 am EDT
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The same thing happened to me today. I never signed up for any subscription and did not place a second order. My card was charged today for an order that I did not place.

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Ryze Superfoods Order Never Shipped

This company operates like a scam. They’re unable to fulfill orders, no tracking numbers ever provided, you will sit and wait, never getting through to customer service, all while receiving 1000 spammy emails a day from them begging you to come back and buy more. Please, don’t be like me, falling for this “too good to be true” product. It is truly a shame.

Desired outcome: Refund

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Ryze Superfoods Ryze mushroom coffee

I order from Ryze August 18 2023 because I have issue drinking the regular coffee they have a special by 2 get for $42 I place the order they told me my order in transit no such thing they gave me fake tracking number when I click it say it in Carteret ready to ship this order since August 18 2023 I email they say 9 to 12 day it pass it no September now order nothing I reach out to them they have a generated message no am out of $42 they are a Scammers I open up a dispute case with PayPal to see if I can get my Refund

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Meeela
US
Sep 20, 2023 10:57 pm EDT
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We must have clicked on the same ad because I woke up this morning with the same surprise. $70 automatically taken out of my account. I contacted their support and received an immediate response and resolution. While I am not pleased with my initial interaction with the company, I do have to give them credit to resolving my issue. alex@ryzesuperfoods.com

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About Ryze Superfoods

Screenshot Ryze Superfoods
Ryze Superfoods is a company that is dedicated to providing high-quality, nutrient-dense superfoods to health-conscious individuals. The company was founded with the mission of making healthy eating easy and accessible for everyone, and they have been successful in achieving this goal through their range of products.

One of the key features of Ryze Superfoods is their commitment to using only the highest quality ingredients in their products. They source their ingredients from trusted suppliers who share their values and commitment to sustainability and ethical practices. This ensures that their products are not only good for you, but also good for the planet.

Ryze Superfoods offers a wide range of products, including superfood powders, protein powders, and snack bars. Each product is carefully crafted to provide maximum nutritional benefits, with a focus on using ingredients that are rich in vitamins, minerals, and antioxidants.

One of the standout products from Ryze Superfoods is their Superfood Powder, which is a blend of 14 different superfoods, including spirulina, chlorella, and wheatgrass. This powder is packed with nutrients and can be easily added to smoothies, juices, or even water for a quick and easy boost of nutrition.

Another popular product from Ryze Superfoods is their Protein Powder, which is made from a blend of plant-based proteins, including pea protein and brown rice protein. This powder is perfect for anyone looking to increase their protein intake, whether they are a vegan, vegetarian, or simply looking for a healthier alternative to traditional protein powders.

Overall, Ryze Superfoods is a company that is dedicated to providing high-quality, nutrient-dense superfoods to health-conscious individuals. With their commitment to using only the best ingredients and their range of products designed to make healthy eating easy and accessible, Ryze Superfoods is a company that is definitely worth checking out.

Overview of Ryze Superfoods complaint handling

Ryze Superfoods reviews first appeared on Complaints Board on May 16, 2023. The latest review Service was posted on Jul 10, 2024. The latest complaint Automatic billing I never ordered. was resolved on Jun 17, 2024. Ryze Superfoods has an average consumer rating of 5 stars from 108 reviews. Ryze Superfoods has resolved 85 complaints.
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  1. Ryze Superfoods Contacts

  2. Ryze Superfoods phone numbers
    +1 (617) 221-3852
    +1 (617) 221-3852
    Click up if you have successfully reached Ryze Superfoods by calling +1 (617) 221-3852 phone number 19 19 users reported that they have successfully reached Ryze Superfoods by calling +1 (617) 221-3852 phone number Click down if you have unsuccessfully reached Ryze Superfoods by calling +1 (617) 221-3852 phone number 64 64 users reported that they have UNsuccessfully reached Ryze Superfoods by calling +1 (617) 221-3852 phone number
  3. Ryze Superfoods address
    867 Boylston Street, 5th Floor, Boston, Massachusetts, 02116, United States
  4. Ryze Superfoods social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 20, 2024
Ryze Superfoods Category
Ryze Superfoods is ranked 1 among 16 companies in the Organic and Healthy Food category

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