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National Organics
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2.0 4 Reviews

National Organics Complaints Summary

1 Resolved
3 Unresolved
Our verdict: When using services from National Organics with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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National Organics reviews & complaints 4

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ComplaintsBoard
J
10:50 pm EDT

National Organics I should have come here and read up on hair before my purchase

I sent him over $3000 USD over 5 months ago. my children's and my money was wired to him he promised to send my product and even gave me his word many times which was all lies. He is a con and does not feel bad about stealing from you. He is a thief.

Here is what another person has to say about Hari. I will provide documents upon request.. http://harichandrapoudyal.com/

Desired outcome: Refund my money

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ComplaintsBoard
J
4:54 am EST

National Organics Product not delivered

Please reconsider if you plan to order organic products from National Organics Pvt. Ltd in NEPAL.

Last August (2020) we ordered organic certified soapnuts from 'Hari Poudyal' at ‘National Organics.' We paid US$6, 000 by bank transfer. This was not our first time to purchase from this business. We had spent months building a partnership. However, this time, Hari continually delayed the order. At the time we were very understanding because of the covid lockdowns. However, even after the lockdowns ended, Hari had not sent the shipment.

Then from February (2021) Hari began to make up lies that our soapnut shipment had been dispatched but no shipping documents were ever sent and no goods have arrived in Korea. After 16 months we have heard nothing from Hari about our soapnuts and we have no goods.

We are currenlty taking formal and informal actions to get our fund back, then will take a legal action against National organics for our business damage.

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ComplaintsBoard
S
8:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

National Organics not delivered as promised - unethical

We are a UK based small business. We paid 50% advance for a shipping of soap nuts to one employee/director (don't know what he is) named Hari Chandra Poudyal in Dec'18.
There was a delay from our side to send some leaflets to attach until end of Jan'19.
Then it all started, excuses after excuses for not sending the shipping to us by Hari. It is May now, and we still have not received the goods.

First Hari said they have an issue in management changing, company being dissolved, etc.. and our goods may be shipped by end of Feb. We waited. Nothing happened at end of Feb.
We got a bit furious and exchange of words somewhere in Mar, obviously because our money is stuck there without any security. We asked for the money to be refunded. The response was that there is no way for them to refund.
Then they asked that we wait until end of Mar. We agreed with half heart and waited.

End of Mar, they went a bit rigid and did not respond to ur messages or calls. When they did, instead of excuses, we have been told off. We calmed down and accepted another extension until end of April. At one point, Hari told to my staff "We're not your typical Indian business people to not keep our promises". THEY GOT A BIT RACIAL TOO.

End of April, Hari came back with another excuse that "their brother's wedding arrangements are on", and hence our shipment will delay by another 2 weeks. How professional is that?!

Now our money is stuck without a way to be refunded. No promise of a shipment. Time and effort wasted.

All through this, Hari had been unresponsive in a number of instances. Does not provide any updates on the progress. In principle, we haven't seen them caring for their customer.

Only because of them, we are dropping this line of our product and took a big dent on our revenue targets. It is an otherwise fair product. Why should be lose to our competitor for a bad irresponsible supplier?!

An otherwise good communicating Hari, changes into a different person when it comes to the shipping deadlines. None of their other employees would respond for any queries, no matter whether it is over phone or email.

PS: It is not the first time we are having trouble with this company and Hari. The previous shipment had similar issues, but we believed in Hari's excuses and went for another order.

Please stay away from this company, if you are a small/medium business, and cash flow & peace of mind is important for you.

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Is National Organics legit?

Our verdict: Complaints Board's review suggests National Organics is mostly legit with an 74% trust score, signaling it's safe for transactions. Yet, with a resolve complaints rating below 25% caution is advised. Before engaging with National Organics, reviewing user feedback and how National Organics addresses complaints can provide deeper insights. Always protect personal and financial information when interacting online, especially with National Organics. Trust, but verify.

National Organics earns 74% level of Trustworthiness

High Trust Suggestion: National Organics evaluated with 74% trust by Complaints Board. Safe for use, yet remain cautious with personal data.

We found clear and detailed contact information for National Organics. The company provides a physical address, phone number, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Nationalorganics.com.np has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the nationalorganics.com.np. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Nationalorganics.com.np has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The nationalorganics.com.np may offer a niche product or service that is only of interest to a smaller audience.
  • We conducted a search on social media and found several negative reviews related to National Organics. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
M
6:34 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

National Organics - product not shipped months after he's been paid in full

Seller goes by National Organics Pvt.ltd and Discover Nepal Pvt.ltd. I provided a copy of our payments as well as the invoice. He has been communicating but tells me different things for why there's delays. He's done this on every shipment for years but this time it's way too late. It is destroying my business. He has given me several different excuses a...

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National Organics contacts

Phone number

+977 14 359 612

Website

nationalorganics.com.np

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