CB Organic and Healthy Food Ryze Superfoods Autoshipping when I only ordered the product one time.

Ryze Superfoods review: Autoshipping when I only ordered the product one time.

Karla Lynn Becker of US

Mar 21, 2025 5:08 pm EDT

Verified customer

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I received a second shipment from Ryze which I did not authorize. My credit card was charged $66.00. I want Ryze to stop auto shipments of its product immediately. Here are the details from my invoice:

Store Order # [protected]
Shipment ID # [protected]
Order Date: 03/10/2025

I was out of the country on 3/10/2025 on vacation and did not place an order on 03/10/2025.

Desired outcome: I want a confirmation from the company that they will not autoship further products.

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Ryze Superfoods response

Apr 07, 2025 10:46 pm EDT

Ryze Superfoods customer support contacts

Phone numbers

+1 (617) 221-3852

Address

867 Boylston Street, 5th Floor, Boston, MA, 02116, US

Website

www.ryzesuperfoods.com

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Hi Karla, thank you so much for reaching out, and we’re so sorry for any misunderstanding with your order. We’ve gone ahead and canceled your subscription, so you won’t receive any more auto-shipments moving forward.

Our auto-ship is designed to make it easier for folks to stay stocked up without having to reorder each month. That said, we completely understand that this wasn’t your intention, and we never want anyone to feel caught off guard.

We do have a “Buy Once” option available for future purchases, which can be selected directly from our Shop page or through this link: https://www.ryzesuperfoods.com/pages/shop-all. That way, you can order only when you choose, without being part of a subscription.

Again, we truly apologize for the confusion and appreciate you letting us know. If you have any other questions or need help with anything else, feel free to reach out at alex@ryzesuperfoods.com or give us a call at (617) 221-3852, Monday–Friday from 9am–5pm EST. We’re here to help!

Resolved

This complaint has been resolved automatically due to user's inactivity.