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RussellStover Customer Service Contacts

4900 Oak Street
Kansas City, Missouri
United States - 64112-2702
Customer Service hours:

Monday -Friday: 7:00 am -7:30 pm

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Complaints & Reviews

Russell Stover — Metal fragments in butter cream caramel's

Just a warning to maybe check the line equipment for a possible gear or other metal fragment/chip that I...

Bolivia

RussellstoverI will not order anything from russellstover ever again!

When I made my order I wanted to take a standard 5-7 day shipping but it automatically picked 2 day express shipping and charged some extra from me. I tried to contact RussellStover but they did not reply.
My order arrived about two weeks later even though I paid for the express shipping! I tried to contact RussellStover many times because I wanted to refund the shipping money but they ignored me. I will not order anything from RussellStover ever again!

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    Russell Stover CandiesPoor quality

    I remember when Russel Stover meant a good quality chocolate. NO MORE. Your quality has consistently declined over the past 15 years, and reeks of a chemical smell. This includes Whitman's chocolates.

    We are now purchasing See's brand, which has excellent quality, and is consistant.

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      • Ev
        evelyn craig Dec 10, 2010

        i purchased a box of your mint dreams from walmart store in lebanon, pa and the candy was old and so hard you couldn't even bite through the mints.

        0 Votes
      • Ke
        Keats9264 Dec 03, 2013

        Russell Stover is still awesome. Not sure how it "wreaks of chemicals." I grew up in a Nestle town - from the original Swiss Chocolate company - and I know chocolate. In my opinion, Russell Stover is the best there is now.

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      Russell Stover — Bad service

      I've been ordering LARGE amounts of discounted expired holiday candy from Russell Stover for years now...

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