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Rural King
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Rural King
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119 complaints
3 resolved 116 unresolved
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A
11:13 am

Rural King - online purchase

Do not waste your time buying online from this company. It is the worst experience I have ever had buying online. Customer service is terrible and will do nothing to help you. Ordered a item 10 days ago and still has not shipped out nor will they cancel the order to refund me so I can buy it somewhere else. Do not waste your time here, you will be sorry.

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J
1:23 pm
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On 10/24/19 I was at rural king in zephyrhills 4:24pm. I went to get in line and there was already 6 people in line and there was only 1 register open and there were 3 employees standing in a group just chit chatting. Then I heard someone get on the radio to tell someone to get on a register about that time there are about 15 customers standing in line...

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M
11:58 am
Verified customer This complaint was posted by a verified customer. Learn more

Rural King - firearm sales

I purchased a Remington TAC. I went to the Connellsville PA store. Since it was my son's eighteenth birthday I said he could transfer the gun. I informed Joy the representative that he was going to do the paperwork. I did not realize that it needed transferred to a person over 21. She did not inform me that he was ineligible. If she would have I would have done the paperwork and kept the gun for myself. I said I could do the paperwork an was told that I could not since he had been denied.
She was quite rude from the time we came into "her" department. We were greeted with "you are going to have to wait I'm busy." This was before we even said a word to her. She then berated other employees that were trying to answer customers questions over the intercom. Saying they are stupid or should know the answer since " They have worked there for 5 Years"I have purchased several guns from RK Guns and have never had such a horrible experience. To add to our horrible experience I called you customer service and after waiting over an hour and a half on hold I am told I am being charged over $75.00 for I gun that I cannot even purchase. I am very active in the local community and shooting sports. I know this means very little to you but I will spread the word that no one should even consider buying a gun from your company. I understand your position but I feel I was treated unfairly. Again, I doubt if your company really cares but I wanted to vent my feelings

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8:53 pm
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On 10/17/2019 at 6:23 pm I was checking out atMarion Rural King trying to purchase Rotella T6 Motor Oil which was listed as a "Managers Special" priced $14.99. The cashier who by no fault of his own seemed very inexperienced kept ringing up the price as $23.99. The cashier was very apologetic and professional asked for help numerous times even stating on...

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G
12:57 pm
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10-13-19, Terre Haute Rural King supervisor "Walter" wrongfully terminated my step-son, because he had to call in for a job interview. When my step-son called in he stated exactly to "Dave" what he was calling in for. "Dave" stated "well you better hope you get the job because you may not have one here when you come back". That is retaliation on my step-son for tying to better himself.

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S
1:55 am
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Rural King - parking lot

My son and I were at rural king in wooster, oh My son is handicapped and is autistic. The parking lot is jagged and a mess. As we came out of the store my son tripped on broken concrete falling and hitting his face on jagged edges. I had to rush him to the e.r for stitches. This was very traumatic for him and myself. I am going to talk to an attorney.

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Update by Strong445
Sep 21, 2019 10:10 pm

When you assume you assume wrong! You don't know me nor how I parent. You are trolling to try to get a reaction. You are ridiculous and I refuse to conversate with you any longer.

Update by Strong445
Sep 21, 2019 8:19 am

You fat troll you nothing about me.

1 comment
S
Sep 21, 2019 10:44 pm

Okay I am here to tell the truth. The truth is my son never fell. The truth is he was acting like an idiot again. I was so angry at him that I hit him in the face with a branch I found. I had a bad day and he would not stop crying. I hit him with a tree branch. I tried to blame Rural King because of their parking lot. The real reason he got hurt was because I was angry at him for acting like an idiot and hit him in the face with a branch I found. Sadly I hit him so hard that he needed stitches. Now he is in foster care. Someone saw me hitting and punching him, and telling him he is an idiot. They reported me and he is in foster care again.Since I am still being monitored by CPS because I hit my idiotic son before he was taken to foster care immediately. This is all I am going to type. You don't know how hard it is to take care of a idiot like my son.

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L
11:32 am
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Rural King - order 001168287-1

I ordered 2 LED shop lights online and 1 was defective. I contacted the return department at RK the same day.It has been 2 weeks and I am still waiting on my return authorization. When I call all I get is a run around. This is the worst return department I have ever seen. Rural Kings website says easy returns. This is not the case. Looks like a rip off to me. Sell me a defective product then run the other way when you need to honor your posted warranty.Would you buy here?

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6:05 pm
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This lady is on the cell phone operating a machine lift driving one handed holding her phone with the other hand for the 20 minutes plus that we waited to pick up our order. Once she was done moving a case of water she sat on her cell phone talking longer with absolutely no concern for us at all nor showed any time of customer service towards us at all.

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N
9:10 pm
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I have cut my shopping down the past 6 times I've been here because of the heat. I average about 2x's a week shopping here year round. Today, July 14, 2019, I entered the store and before I could even get a quarter of my shopping done I got so hot, I was dripping sweat, I got so dizzy I almost fell, thank God my husband was close enough to catch me, by the...

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12:22 pm
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Why does this company mistreat employees and pay them such bad wages and they get health department inspector violation codes for mistreating animals and building code violations for repairs of stores smh it's very sad when management cannot even verify an employee work schedule if they call the management isn't even on the same page with other stores and...

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T
9:39 pm

Rural King - customer service and pricing items incorrectly

Every time I go, I feel like I'm a bother to the older female workers. Especially with my military discount. (I spend $300/mo here) There is a lady with a terrible dye job that I guess is manager. I went to buy flea collars. The collars they had were not marked and under a tag that said $19.99. (Figured that out in 15 min of walkie-talkie)I get them because I didn't want to spend a fortune. I get to checkout and the lady stated they ring up $54.99. She called back and the girl that opened the cage for me told her the price they are ($19.99). She brought the tags up that said $17.99 & $19.99. The bad dye job manager, myself, and the girl who sold them to me went back to look. She told her to get a price on these immediately, even if you put it directly on the item. She didn't even look at me, started walking away saying I'm sorry ma'am, they are$54.99, b^$#@, where?!?! I'm not looking for something for free, but I'm looking for good customer service. I feel like they don't want my black a$$ in there so they treat me bad so I won't come back. It's one of the most terrible feelings in the world...

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M
10:43 pm

Rural King - the store!!

I was at the Harrisburg IL store this evening and it's been really hot out- 8pm and still 83 out. I walk into the store and it's hotter than it was outside! I cut my visit short and checked out as it was insanely hot. I complained to the cashier and she acted like it had been like that awhile that the manager was in no hurry to fix it. No way I'll be back this summer unless it is!

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1 comment
A
Jul 10, 2019 3:48 pm

I used to be a cashier at an rk in Florida and the ac would always break at the store in the summer and it would never get fixed like for two weeks. I finally quit there and got a better position in a lawyer's office while finishing my mba. That whole company is poorly run and very high turnover rate. It is very sad.

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D
4:23 pm

Rural King - livestock

I am interested in purchasing rabbits from your Winchester, KY location. Unfortunately, the animals are not labeled as to breed not can anyone in the store tell me what breed you carry. I asked for assistance to be told that only one employee has this information and I must contact him during his working hours to find out the breed. I called back the following day and missed him by half an hour. The store manager told me she knows nothing about the rabbits that my best option is to call him back. She did offer to give me his schedule to assist. I find it hard to believe that only person knows such basic information when a simple sign would alleviate the issue. I ran into the same problem in one of your WV locations earlier in the week. Needless to say, I will not make another attempt to purchase animals from any of your stores in the future.

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8:52 pm

Rural King - customer service regarding mower repair

On Saturday March 23, 2019, we purchased a Husqvarna zero turn mower from Rural King in Marion, Ohio. The mower was in a crate and the mechanic advised he would need to uncrate it, oil it and install parts. My husband picked the mower up on Monday March 25th, 2019. On April 12th, he attempted to mow our grass as we finally got a break in the rain and when he engaged the blades, the mower would shut off. After several attempts, he called Rural King and was advised to bring the mower in on Monday April 15th, 2019. My husband is a very patient man and made several calls to the store to check on the status with promises to call back that did not happen. He even drove to the store and spoke with 2 different managers. Finally, after his 2nd trip to the store, someone returned a call to advise the mower was finally fixed on Saturday May 4th and they would have the mower delivered to our home (due to all of the trouble we have encountered) the next day or Monday. Today, May 6, 2019, again noone has called and the mower has not been delivered. I called the store and asked for the Manager on Duty. After 15 minutes on hold, we drove to the store for our 3rd trip. The girl at the counter was very sweet and yelled on the radio for Pat to come help us. Pat came back on the radio and said "what do they want?". I asked her to please have him come see me. Pat arrived, listened to our story and did go check on our mower. He returned to advise it was fixed but there is noone to deliver today and would need to take our information down to follow up on the next day. Pat and I discussed the customer service issues we have been experiencing when he put his hands up in the air and said to me, "I didn't know anything about it and can't do anything about it tonight.". Now Pat, I'm not sure how long you have been a Manager but shame on you. Take ownership please and understand that we are tired of waiting, we are tired of being ignored and damn it, we are tired of contuing to receive the run around with no results. Thank you for offering a $50.00 gift card but honestly, I am not feeling like shopping at Rural King right now. When I ask for a corporate phone number or email address - don't lie to me and tell me that you have no phone number or email address for your regional Manager. I have been a manager for 12 years and cannot believe you thought I was going to buy that line. Thank You for going to your office and finally locating a number for me for Nick, the stand in Manager and I hope I am successful with reaching him tomorrow. I am so disappointed. We were beyond excited to finally buy a zero turn mower and have already paid 2/3 of the loan and have yet to be able to use our investment.

What resolution would I like at this point?
1. I want some money back on this mower for all of the headache, time, trips phone calls etc. we have endured and I fear will continue to endure after tonight's visit.
2. I want a new process in place where someone will be accountable to keep customers informed and timely. Since our mower is under warranty, we will more than likely need to revisit to this store again and I do not want this to happen to us or anyone else.

Thank You,

Danielle & Matt Candel
740-360-0965
[email protected]

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8:25 am
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the garden center is always a mess, trees are blown over in the paths constantly it is rarely tended to. also here it is spring and theres hardly ever a garden center employee there, and rarely with a register to check out anymore . we have to travel a several hundred yards to the front entrance to check out, or to even get a cart to shop the garden center...

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N
1:22 pm
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I went to the rural king in farmington mo and I went down the live chickens and there was 2 employees named Stephanie and Dakota sitting down talking to each other. I mention I think one of your chicken is dead and they are getting low on water. Stephanie said she will take care of it. Then they both started talking to each other. Really? How is management...

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J
10:53 am
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I ask this gentleman to help me find some items that are (I believe) on a current sale and he took me to where they were and showed me exactly what I was looking for but told me that it was not the right number or item that I showed him on my phone. I asked him is it possible that they're on an end cap somewhere or display and he got irate with me saying...

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5:26 pm
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Bought 5 pair of Jean's less than two weeks ago.. 2 light blue and 3 dark blue.. out of the five I have 1 pair left that have no damage to them.. I wear a 34-34 and the size I had to buy were 36-34 because they are sized differently.. I haven't worn each pair 3 time yet.. cheap and worthless.. um not even working in them just normal activities.. buyer...

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T
5:25 pm
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Last week on the 12 day I was in the rantoul store where I tried to purchase 20 bags of pellets but the young man behind the counter said that they are ordered but none had come in on the truck and that friday or maybe mondays truck would have them on it, I asked if I could pay for them and have them put back for when they come in. He said that they had 1...

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2:15 pm
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On 1/15/2019 I ordered two items, a pair of trail shoes and wrench set (order #RK-000629925-1-01). I received the package on 1/19 and found that the wrench set was not included in the package. I immediately called and informed RK's Customer Service Department. They took the information and did mention that the department responsible for resolving the issue...

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+1 800 561 1752
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