Rue La La review: Rue la la refused to return $265 after theft of package

Order number 1186188069 was left OUTSIDE a locked apartment building and was stolen. $265 was charged for the merchandise. According to Rue La La, it was delivered on 6/28/26. I didn’t find out it had been delivered and stolen until 7/7/26.

Rue La La has outsourced their handling of lost or stolen merchandise to SEEL under the guise of “Worry Free” shipping. Unbeknownst to me SEEL apparently gives you 15 DAYS to file a claim from the date of delivery. Rue La La’s customer service rep never bothered to inform me of this policy. I tried several times to file the claim on SEEL’s website but had no success because the website was not user friendly in the least. I called Rue La La’s and emailed SEEL’s customer service multiple time about the difficulty I was having. Neither provided guidance of any kind.

I emailed SEEL after the 15 days were up and included the facts and a police report. They never responded. However, Rue La La and/or SEEL kept my $265. This is both fraud and theft. Fraud because I paid for something (“worry free” shipping) I didn’t receive. Theft because the $265 is mine. According to the Better Business Bureau, I am SOL. Their rationale? Rue La La has posted the 15-day claim filing period on their website. Since I )1 didn’t know about this; and 2) didn’t read the entirety of their web site to find this gem they get to keep $265.

I ask this; Would a reasonable person think that a 15-day period within which to file a claim is sufficient time?