Royalton Luxury Hotels
reviews and complaints

I booked a room selection on 21st June for my stay which was due on 3rd December, My holiday was cancelled by TUI on 27th November. I have contacted the resort to get my money back for the room selector as I am unable to access this service and they have advised that they are not giving refunds only the option to move the room selection. This is not good enough. They have advised that they will provide my room on a specific date and I am unable to access the purchase due to COVID and therefore want my money back. They are refusing to give my money back. If my money does not come back to me I will ensure that not another penny is spent at another Royalton Resort!

My last 2 nights were compromised due to what I believe were electrical problems in my room. The time they happened were during my proposed sleep time. There were no corrective actions to repair the problem as we experienced the problem the same day and night. There are details with mostly all employees, the major point of contacts are with Paulina - Guest Service Manager, Mohammad - Front Desk Supervisor and Nazaret - Maintenance person. I value their efforts in trying to make things acceptable, they were very sincere and genuine. However, this is completely unacceptable. I am withholding from accepting the hotels offer to compensate me because I strongly feel that it is not enough. I am still tired from having to be up the last night while repairs were being attempted. I was not able to enjoy my last day on vacation, where nothing is supposed to go wrong and where I needed as much decompression time as I wanted (the reason why I paid the premium Diamond Club)

I made a booking for a dream holiday and wedding at the Royalton Negril.
Everything was arranged and paid for, then Tui called to cancel the holiday due to Covid-19 restrictions.

The wedding of course can not go ahead as planned, I asked the travel agent about other Royalton resorts in the Caribbean, and if out was likely we could go later in the year to that or a different resort, they advised that they were doubtful of flying us out there this year so I requested a refund of monies paid.
The weddings team have refused this, saying it was not their policy and offered me a credit voucher for future travel, which is not acceptable as we did not make the decision to cancel and believe that a refund would be appropriate in this situation.
I have stayed at the Royalton Cayo Santa Maria & Riviera Maya, and thought they were fabulous and could not wait to go to another resort, but this is spoiling my experience of them significantly.

We are disappointed enough about not going, and even more so about cancelling our wedding, but for them to refuse to give the money back is just wrong, the travel agent from Tui agreed that I should be entitled to it refunded. I have copied the email trail, and at the end the final invoice/confirmation of payment, copied and pasted from the spreadsheet.

Kind regards

Christel Puente Garcia

Please see email trail as follows:

Charlyne Camayang - Royalton Weddings
Fri 04/09/2020 00:50

To: You
Hi Christel,

I can certainly appreciate your concerns, however as the resort is open, we do have policies that we have to abide by. What has TUI proposed to do in terms of the travel side of things?

The future travel voucher would be valid until September 2022, and would not have to be used towards a wedding itself, so there would be 2 full years in which to use this credit with us.

Best,
Laura

Weddings Director I Corporate Wedding Office, Blue Diamond Resorts
Toll Free 1.877.687.7793 - press 1 | Fax 1.416.536.9571
Stay up to date on all things Covid-19 by visiting our website and your destination's government website
For more wedding inspiration, check out our Pinterest board or find us on Instagram at @royaltonweddings
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Prices quoted via email are subject to change and are not guaranteed.

This email and any attachments and the information contained (herein "the message") are confidential and intended solely for the use of the addressee(s) if you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure, either whole or partial, of this message is strictly prohibited.

From: Christel Garcia
Sent: September 3, 2020 3:54 AM
To: Charlyne Camayang - Royalton Weddings
Subject: Re: RNEG - Christel Catherine Puente Garcia & Lee Purves - Sept 28, 2020 - 2:00pm - Legal - JTTOU

Hi Laura,

Thank you for your email.
I fully understand the offering, but the future credit voucher is not what I am looking for. I need the money back to pay for a wedding here, as being able to fly anywhere is uncertain for the foreseeable future due to Covid-19 and I do not wish to be disappointed again and have to keep moving it back.
Please can you refund the money we paid to you as what we paid for cannot go ahead for reasons outside of our control. I am not choosing to cancel, I have been forced to do so as I cannot fly there, so I think it is only fair to refund the money.

Kind regards

Christel

From: Charlyne Camayang - Royalton Weddings
Sent: 01 September 2020 18:08
To: 'Christel Garcia'
Subject: RE: RNEG - Christel Catherine Puente Garcia & Lee Purves - Sept 28, 2020 - 2:00pm - Legal - JTTOU

Hi Christel,

Thank you very much for your response. If you do not wish to postpone, then we would be looking at issuing you the Future Travel Voucher in the amount that you have paid for the wedding. I have attached it here for you again so that you can see what this can be used towards in the future - it does not just have to be used on a wedding, but rather a future booking, upgrades, spa options etc. I would be happy to work on getting this issued to you!

Best,
Laura

Weddings Director I Corporate Wedding Office, Blue Diamond Resorts
Toll Free 1.877.687.7793 - press 1 | Fax 1.416.536.9571
Stay up to date on all things Covid-19 by visiting our website and your destination's government website
For more wedding inspiration, check out our Pinterest board or find us on Instagram at @royaltonweddings
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Prices quoted via email are subject to change and are not guaranteed.

This email and any attachments and the information contained (herein "the message") are confidential and intended solely for the use of the addressee(s) if you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure, either whole or partial, of this message is strictly prohibited.

From: Christel Garcia
Sent: September 1, 2020 6:01 AM
To: Charlyne Camayang - Royalton Weddings
Subject: Re: RNEG - Christel Catherine Puente Garcia & Lee Purves - Sept 28, 2020 - 2:00pm - Legal - JTTOU

Hi Charlyne,

Thank you for your email.
Unfortunately, in the current circumstances, we could not be sure of any dates to fly out to Jamaica for the foreseeable future, or anywhere else in that part of the world this year.
One of the most important things for us was to be able to have our wedding this year and due to Covid 19, we feel that we have no choice but to cancel our plan to have it abroad.
I understand that you would prefer us to postpone it, but it is just not what we want at all. I am sorry, and I hope that you understand why we are asking for a refund as we need the money back to be able to do something here instead, much to our disappointment, but we have to be realistic. This uncertainty of travel could go on for some time yet sadly.

Kind regards

Christel

From: Charlyne Camayang - Royalton Weddings
Sent: 31 August 2020 18:48
To: 'Christel Garcia' ; Clithy Chaddan
Cc: Taneek James
Subject: RE: RNEG - Christel Catherine Puente Garcia & Lee Purves - Sept 28, 2020 - 2:00pm - Legal - JTTOU

Hi Christel,

Thank you very much for reaching out to us, and I am so sorry to hear about you not being able to travel in September. We have a few options that we can offer to you at this time:

Postpone the date, and the payments you have made towards your wedding to a future date, up until April 30, 2022. Please let me know if you would like to check availability on your preferred dates and I am happy to assist!
We can offer you a Future Travel Voucher for the amount you have paid for, for the wedding itself. Please review the attached Terms & Conditions and if you have any questions, I would be more than happy to answer them for you.

Again, I am so sorry to hear this and hope that we can find an alternative wedding date for you!

Kindest regards,
Laura on behalf of Charlyne

Weddings Director I Corporate Wedding Office, Blue Diamond Resorts
Direct 416.583.3793 Toll Free 1.877.687.7793 ext. 5708 | Fax 1.416.536.9571
Stay up to date on all things Covid-19 by visiting our website and your destination's government website
For more wedding inspiration, check out our Pinterest board or find us on Instagram at @royaltonweddings
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Prices quoted via email are subject to change and are not guaranteed.

This email and any attachments and the information contained (herein "the message") are confidential and intended solely for the use of the addressee(s) if you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure, either whole or partial, of this message is strictly prohibited.

From: Christel Garcia
Sent: August 29, 2020 8:58 AM
To: Charlyne Camayang - Royalton Weddings ; Clithy Chaddan
Subject: Re: RNEG - Christel Catherine Puente Garcia & Lee Purves - Sept 28, 2020 - 2:00pm - Legal - JTTOU

Hi Charlyne, Clithy,

I hope that you are well.
Unfortunately, we were told today that due to Covid 19 our flight and holiday to Jamaica has been cancelled by the travel company.
As you can imagine we are are extremely disappointed that we can't come having got everything in place perfectly with you.
We have no choice but to make alternative arrangements.

As this cancellation is not our decision, but forced through circumstances, I am hoping that we will be entitled to a refund on the money we paid you.
Please could you advise.

Kind regards

Christel

From: Charlyne Camayang - Royalton Weddings
Sent: 21 August 2020 15:17
To: 'Christel Garcia'
Subject: RE: RNEG - Christel Catherine Puente Garcia & Lee Purves - Sept 28, 2020 - 2:00pm - Legal - JTTOU

Hi Christel,

Thank you very much for your final payment! It has been charged successfully. Attached you will find your wedding invoice reflecting the payment made. All details have been sent to our onsite team to prepare for your arrival with all our vendors.

Here are some final details, we wish to bring to your attention before your arrival at the hotel. Should you have any questions please do not hesitate to ask me!

· Please make sure all your legal documents are in order and ready to go. If you have any final questions about what you are require to bring with you, please let us know!

· If you have not provided us with your final rooming & guest list, please send this to us no later than 2 weeks prior to your wedding date!

· Be sure to print a copy of your wedding invoice and any other important documents we have worked on to bring with you to your meeting with the onsite team!

· You will be meeting with the on-site coordination team upon your arrival at the hotel to go over all the details we have organized thus far! About 2 weeks prior to your arrival I will be introducing you to your designated on-site coordinator to schedule a time to meet!

· For your wedding meeting, please make sure that you bring ALL items you would like us to have setup. These items may be subject to a setup fee and during the meeting it will be your opportunity to show our staff where and how you would like things setup.

If you have any questions or updates before your departure, please feel free to reach out to me directly. It has been such a pleasure working with you, and I know that your day is going to turn out beautifully!

Best,
Charlyne

Office hours: Monday-Friday (9:00AM-5:00PM EST)

Stay up to date on all things Covid-19 by visiting our website and your destination's government website

Senior Destination Marketing & Wedding Consultant, Blue Diamond Resorts
Direct 1.416.583.2525 | Toll Free 1.877.687.7793 ext. 5701 | Fax 1.416.536.9571
www.royaltonresorts.com| www.bluediamondresorts.com
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Prices quoted via email are subject to change and are not guaranteed.

This email and any attachments and the information contained (herein "the message") are confidential and intended solely for the use of the addressee(s) if you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure, either whole or partial, of this message is strictly prohibited.

From: Christel Garcia
Sent: August 21, 2020 2:24 AM
To: Charlyne Camayang - Royalton Weddings
Subject: Re: RNEG - Christel Catherine Puente Garcia & Lee Purves - Sept 28, 2020 - 2:00pm - Legal - JTTOU

Hi Charlyne,

Please see attached.

Kind regards

Christel

From: Charlyne Camayang - Royalton Weddings
Sent: 18 August 2020 15:01
To: 'Christel Garcia'
Subject: RE: RNEG - Christel Catherine Puente Garcia & Lee Purves - Sept 28, 2020 - 2:00pm - Legal - JTTOU

Hi Christel,

Please kindly note that your final payment is due today. Our on-site team and vendors require your wedding details as soon as possible in order to properly prepare for your arrival and wedding day. We need to ensure that our different departments and vendors are able to place their orders and prepare their schedules and without the payment, I cannot send your wedding details onwards. Attached is a credit card authorization form, please use this to send me your final payment past due.

Please let me know if you have any questions or concerns and I look forward to hearing from you!

Best,
Charlyne

Office hours: Monday-Friday (9:00AM-5:00PM EST)

Stay up to date on all things Covid-19 by visiting our website and your destination's government website

Senior Destination Marketing & Wedding Consultant, Blue Diamond Resorts
Direct 1.416.583.2525 | Toll Free 1.877.687.7793 ext. 5701 | Fax 1.416.536.9571
www.royaltonresorts.com| www.bluediamondresorts.com
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Prices quoted via email are subject to change and are not guaranteed.

This email and any attachments and the information contained (herein "the message") are confidential and intended solely for the use of the addressee(s) if you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure, either whole or partial, of this message is strictly prohibited.

From: Charlyne Camayang - Royalton Weddings
Sent: August 14, 2020 10:26 AM
To: 'Christel Garcia'
Subject: RE: RNEG - Christel Catherine Puente Garcia & Lee Purves - Sept 28, 2020 - 2:00pm - Legal - JTTOU

Hi Christel,

Please could you tell me the size of the photos are which are supplied from the photographer? [Charlyne] Kindly note that the photos provided will be digital. Are you asking for the resolution size (megapixels, etc.)?

Also, are all the restaurants open yet? I read online that when you reopened there were only a few at a time in rotation. If not, will they all be fully open again when we arrive? [Charlyne] I cannot guarantee all the restaurants will be open upon your arrival.
Can we decide when we arrive where we would like to eat that evening?[Charlyne] Yes, of course. You can decide when you arrive.

I had a look at the photos of the flowers for the bouquet, and having thought about it again, I would like to change them if that is ok. I wasn't struck on the look of the bouquet and Lee wasnt keen on wearing his at all. (Men!) Please can I have Dendrobium Orchids and white roses my bouquet and a white rose for him. Lets see if he will wear that! Sorry to change things.[Charlyne] Revised.

On the invoice, $100 has been added for a Sunday ceremony, and the date is on a Monday. Please can you remove that for me.[Charlyne] My apologies! This has been removed.

Thats all for now, please let me know about the the documents from Taneek. I would like to be certain that everything is in order as it is for a legal wedding! According to DHL the package was signed for on Monday by Tracian Walker at 13.15. [Charlyne] Great! Thank you for advising. Please allow me to still check with them to make sure they actually received it.

Best,
Charlyne

Office hours: Monday-Friday (9:00AM-5:00PM EST)

Stay up to date on all things Covid-19 by visiting our website and your destination's government website

Senior Destination Marketing & Wedding Consultant, Blue Diamond Resorts
Direct 1.416.583.2525 | Toll Free 1.877.687.7793 ext. 5701 | Fax 1.416.536.9571
www.royaltonresorts.com| www.bluediamondresorts.com
A picture containing clock

Description automatically generatedA picture containing clock, drawing

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Prices quoted via email are subject to change and are not guaranteed.

This email and any attachments and the information contained (herein "the message") are confidential and intended solely for the use of the addressee(s) if you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure, either whole or partial, of this message is strictly prohibited.

From: Christel Garcia
Sent: August 14, 2020 3:09 AM
To: Charlyne Camayang - Royalton Weddings
Subject: Re: RNEG - Christel Catherine Puente Garcia & Lee Purves - Sept 28, 2020 - 2:00pm - Legal - JTTOU

Hi Charlyne,

I just have a few queries for you to help we with please.

I emailed both the email addresses for the spa this morning, thank you.

Please could you tell me the size of the photos are which are supplied from the photographer? [Charlyne] Kindly note that the photos provided will be digital. Are you asking for the resolution size (megapixels, etc.)?

Also, are all the restaurants open yet? I read online that when you reopened there were only a few at a time in rotation. If not, will they all be fully open again when we arrive? [Charlyne] I cannot guarantee all the restaurants will be open upon your arrival.
Can we decide when we arrive where we would like to eat that evening?[Charlyne] Yes, of course. You can decide when you arrive.

I had a look at the photos of the flowers for the bouquet, and having thought about it again, I would like to change them if that is ok. I wasn't struck on the look of the bouquet and Lee wasnt keen on wearing his at all. (Men!) Please can I have Dendrobium Orchids and white roses my bouquet and a white rose for him. Lets see if he will wear that! Sorry to change things.[Charlyne] Revised.

On the invoice, $100 has been added for a Sunday ceremony, and the date is on a Monday. Please can you remove that for me.[Charlyne] My apologies! This has been removed.

Thats all for now, please let me know about the the documents from Taneek. I would like to be certain that everything is in order as it is for a legal wedding! According to DHL the package was signed for on Monday by Tracian Walker at 13.15. [Charlyne] Great! I will still check with them to make sure they received it.

Kindest regards

Christel

From: Charlyne Camayang - Royalton Weddings
Sent: 13 August 2020 15:20
To: 'Christel Garcia'
Subject: RE: RNEG - Christel Catherine Puente Garcia & Lee Purves - Sept 28, 2020 - 2:00pm - Legal - JTTOU

Hi Christel,

Thank you for sending in your wedding detail questionnaire. I've attached your invoice for your review. Let me know if you have any questions.

Also - payment is due on Monday but I will be out of office on Monday so you can make send in the attached payment form on Tuesday August 18th.

We don't have a room number confirmed yet, I am waiting for Clithy to let me know as we booked a swim up room from the UK travel agent, but to add diamond club was not an option through them, so I upgraded it through the resort.[Charlyne] Can you please provide me with your hotel booking confirmation so we can confirm you've booked Diamond Club. Upon review of your booking on our end, I will apply the complimentary wedding package.

I would like the ceremony at the Ocean Point Gazebo. Then if the dinner on the beach is an option, if not a semi private dinner is fine, just let me know which restaurants we can choose from.[Charlyne] The Luxury package does not include a private dinner on the beach. Please select one of our semi-private locations. See attached locations document for your review.

I need a hairdresser on the day, (I tried emailing the spa, but nobody replied.) also someone to lace me into my dress, perhaps makeup if thats possible. [Charlyne] Please try emailing both of the following emails. Otherwise, you're welcome to book appointments when you get there! [protected]@royaltonresorts.com; [protected]@royaltonresorts.com

A photographer perhaps from 15 mins before and during the ceremony plus the photos afterwards. Please could you sort these things out for me?[Charlyne] Yes, I've included this on your invoice - see attached.

With regards to the documents, I asked Taneek at the end of July when he needed the documents, and he said within 2 weeks would be fine, they were signed for on Monday according to DHL tracking. Please could you check they are all ok, as we want a legal wedding so it is very important.[Charlyne] Please allow me to check with her to see if she's received your documents.

Best,
Charlyne

Office hours: Monday-Friday (9:00AM-5:00PM EST)

Stay up to date on all things Covid-19 by visiting our website and your destination's government website

Senior Destination Marketing & Wedding Consultant, Blue Diamond Resorts
Direct 1.416.583.2525 | Toll Free 1.877.687.7793 ext. 5701 | Fax 1.416.536.9571
www.royaltonresorts.com| www.bluediamondresorts.com
A picture containing clock

Description automatically generatedA picture containing clock, drawing

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Prices quoted via email are subject to change and are not guaranteed.

This email and any attachments and the information contained (herein "the message") are confidential and intended solely for the use of the addressee(s) if you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure, either whole or partial, of this message is strictly prohibited.

From: Christel Garcia
Sent: August 13, 2020 6:13 AM
To: Charlyne Camayang - Royalton Weddings
Subject: Re: RNEG - Christel Catherine Puente Garcia & Lee Purves - Sept 28, 2020 - 2:00pm - Legal - JTTOU

Hi Charlyne,

Please see attached form.

We have booked diamond club for 14 nights, so the complimentary wedding should be the best choice for us really.

We don't have a room number confirmed yet, I am waiting for Clithy to let me know as we booked a swim up room from the UK travel agent, but to add diamond club was not an option through them, so I upgraded it through the resort.[Charlyne] Can you please provide me with your hotel booking confirmation so we can confirm you've booked Diamond Club. Upon review of your booking on our end, I will apply the complimentary wedding package.

I would like the ceremony at the Ocean Point Gazebo. Then if the dinner on the beach is an option, if not a semi private dinner is fine, just let me know which restaurants we can choose from.[Charlyne] The Luxury package does not include a private dinner on the beach. Please select one of our semi-private locations. See attached locations document for your review.

I need a hairdresser on the day, (I tried emailing the spa, but nobody replied.) also someone to lace me into my dress, perhaps makeup if thats possible. [Charlyne] Please try emailing both of the following emails. Otherwise, you're welcome to book appointments when you get there! [protected]@royaltonresorts.com; [protected]@royaltonresorts.com

A photographer perhaps from 15 mins before and during the ceremony plus the photos afterwards. Please could you sort these things out for me?[Charlyne] Yes, I've included this on your invoice - see attached.

With regards to the documents, I asked Taneek at the end of July when he needed the documents, and he said within 2 weeks would be fine, they were signed for on Monday according to DHL tracking. Please could you check they are all ok, as we want a legal wedding so it is very important.[Charlyne] Please allow me to check with her to see if she's received your documents.

I am not at work today, so I will keep checking my email for updates from you & we can get the final bits sorted out before tomorrow.

Kind regards

Christel

From: Charlyne Camayang - Royalton Weddings
Sent: 12 August 2020 14:07
To: 'Christel Garcia'
Subject: RE: RNEG - Christel Catherine Puente Garcia & Lee Puves - Sept 28, 2020 - 2:00pm - Legal - JTTOU

Hi Christel,

Just checking in to see if you had a chance to review my previous email. Kindly note that your wedding details are due this Friday August 14.

Let me know if you have any questions!

Best,

Charlyne

Office hours: Monday-Friday (9:00AM-5:00PM EST)

Stay up to date on all things Covid-19 by visiting our website and your destination's government website

Senior Destination Marketing & Wedding Consultant, Blue Diamond Resorts

Direct 1.416.583.2525 | Toll Free 1.877.687.7793 ext. 5701 | Fax 1.416.536.9571

www.royaltonresorts.com| www.bluediamondresorts.com

A picture containing clock

Description automatically generatedA picture containing clock, drawing

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Prices quoted via email are subject to change and are not guaranteed.

This email and any attachments and the information contained (herein "the message") are confidential and intended solely for the use of the addressee(s) if you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure, either whole or partial, of this message is strictly prohibited.

From: Charlyne Camayang - Royalton Weddings
Sent: August 10, 2020 9:24 AM
To: Christel Garcia
Subject: RE: RNEG - Christel Catherine Puente Garcia & Lee Puves - Sept 28, 2020 - 2:00pm - Legal - JTTOU

Hi Christel & Lee,

Congratulations on your wedding! My name is Charlyne and I am really looking forward to working with you!

I hope this email finds you well! I know how excited you must be to join us in sunny Jamaica to exchange those much anticipated "I do's"!

Attached you will find a wedding detail questionnaire and several other wedding related documents. Please use these documents as a guide to help you with the questionnaire. Once I receive the wedding detail questionnaire back from you, I will create your wedding invoice! You do not have to have everything on the questionnaire filled out just yet. Please fill this out as best as you can so we can begin the planning process (i.e. approx. guest count, wedding package selection, menu selection etc.).

The below documents are what I will require for you to fill out and send back to me:

Wedding Detail Questionnaire - due by August 14, 2020
All details must be received by the above mentioned date to allow enough time to receive quotes from our vendors
If you request quotes past the above mentioned date, a penalty fee will be applied to your final wedding balance
Rooming List (If you are working with a travel agent they should be able to help you fill out this document) - due by August 14, 2020
DJ Request Form (Only to be filled out if you are purchasing our DJ services) - due by Aug 28, 2020
Legal Paperwork - due by July 30, 2020 (since this date has already past you will be required to pay a late fee of $200 USD)
Please be sure to mail the appropriate documents to us at the hotel 60 days in advance of the wedding in order for us to prepare your marriage licence. Please see attached in the "Legal Requirements" document for the details.
Final payment - due by August 17, 2020
Accepted payment types are Visa or Mastercard only
If your wedding payment is late, please note that the following fees may be implemented:
45 Days or more prior to wedding: Full payment
44-30 Days prior to wedding: Full payment + $500 late fee
29-1 Day(s) prior to wedding: Full Payment + $1, 000 late fee

Also as a reminder, we currently have the following locations secured for you. Please let me know as soon as possible if you are requesting any changes to these locations. Note: all locations are subject to availability.

Ceremony Location: Beach
Reception Location: Dinner for Two on the Beach

If you have any questions, please do not hesitate to ask! Looking forward to hearing from you again soon.

Best,
Charlyne

Office hours: Monday-Friday (9:00AM-5:00PM EST)

Stay up to date on all things Covid-19 by visiting our website and your destination's government website

Senior Destination Marketing & Wedding Consultant, Blue Diamond Resorts
Direct 1.416.583.2525 | Toll Free 1.877.687.7793 ext. 5701 | Fax 1.416.536.9571
www.royaltonresorts.com| www.bluediamondresorts.com
A picture containing clock

Description automatically generatedA picture containing clock, drawing

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Prices quoted via email are subject to change and are not guaranteed.

This email and any attachments and the information contained (herein "the message") are confidential and intended solely for the use of the addressee(s) if you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure, either whole or partial, of this message is strictly prohibited.

From: Wedding Planner Royalton Resorts
Sent: August 7, 2020 8:29 AM
To: Christel Garcia
Cc: Charlyne Camayang - Royalton Weddings
Subject: RNEG - Christel Catherine Puente Garcia & Lee Puves - Sept 20, 2020 - 2:00pm - Legal - JTTOU

Hi Christel & Lee,

Thank you very much for confirming the wedding date with us and selecting our resort to celebrate this momentous occasion with! Please accept this email as confirmation that the wedding date and time is now secure and we have successfully processed the wedding deposit of $250 USD. Please note that the final payment will be due 45 days prior to the wedding and this deposit will be deducted from the balance owing.

For your records, please find enclosed a copy of your signature which confirms your agreement with our policies and procedures (attached).

RESORT: Royalton Negril
DATE: September 20, 2020
TIME: 2:00pm
Type of Ceremony: Legal
Ceremony Location: Ocean Point Gazebo
Reception Location: Beach
Wedding Planner: Charlyne

What's next?! I am happy to introduce you to Charlyne, who will the wedding planner working with you on all the wedding details. I have included here an About Me document to get to know your wedding planner a little better! Charlyne will be reaching out shortly to e-meet you and begin this exciting process with you!

In order to get to you know you a bit better, and tailor your planning experience, we would love some insight into the following:

What most excites you about your upcoming wedding?
What is your wedding budget?
What are you looking forward to most about planning your wedding with me?
How can I make this planning experience as stress free as possible for you?

We love learning about how we can make this day special for you!

Looking forward to planning this momentous day with you!

Best,
Sofia

Supervisor, Wedding Services Blue Diamond Resorts
Direct 416.646.5798 | Toll Free 1.877.687.7793 | Fax 1.416.536.9571
Stay up to date on all things Covid-19 by visiting our website and your destination's government website
For more wedding inspiration, check out my Pinterest Board or find us on Instagram at @royaltonweddings
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Prices quoted via email are subject to change and are not guaranteed.

This is the final invoice/payment confirmation:

Wedding Package - Luxury Wedding
Additonal Guest - Adult
Special Note
Color & Theme Ivory/White
Wedding Detail Sheet
Wedding Couple Christel Catherine Puente Garcia & Lee Purves Hotel Royalton Negril (RNEG)
Wedding Package Luxury Wedding Wedding Date September 28, 2020
Number of Adults (including Wedding Couple) 2 Wedding Planner Charlyne
Number of Children (ages 4 -12) 0 Arrival Date 17-Sep-20
Number of Toddlers (ages 3 and under) 0 Departure Date 01-Oct-20
Wedding Budget $1, 000 Flight Reservation No. TUI
Onsite Meeting Time
Décor Note
Rooming List
Hotel Final Payment
Date: Item
Refreshments
Bridal Bouquet
Desciption
WEDDING DAY - GETTING READY
Photos & Special Notes
Item Cost
Quantity
Total Cost
Bridal Bouquet - White Dendrobium Orchids & Roses
Upon arrival, clients will receive a letter from the wedding team at the front desk with an appointment time and date to meet with the planner. This appointment is mandatory and cannot be re-scheduled.
Please note that anything brought from home might incur a setup fee that will be determined in destination during your consultation meeting with our onsite coordinator. Our onsite teams are not responsible for the collection of items you have brought to the hotel. If it is something that you wish to keep, please ensure that you assign someone from your wedding group to collect at the end of the night.
Please send your final guest list no later than 15 days prior to the wedding date.
Full wedding payment due 45 days prior to wedding AUGUST 17, 2020 *All items are paid for in USD*
Credit Cards: Visa & MasterCard only
WEDDING PACKAGE
Item Description Item Cost Quantity Total Cost
Wedding Stay
• Personal wedding planner & onsite coordinator
• VIP welcome & late checkout for bride & groom (based on availability) • Bride & groom room upgrade (based on availability)
• "Getting Ready" refreshments & fruit platter for the bride
& groom on the wedding day
• 10% discount on spa services for entire wedding group (applies to 50 mins massage & spa services, not salon services)
Ceremony
• Ceremony location (excluding Sky Terrace)
• Symbolic ceremony
• Chairs included
• Sound system for ceremony
• 1 trpoical bridal bouquet
• 1 tropical groom's boutonniere
• Ceremony table with linen & tropical centerpiece • Sparkling wine toast
Semi-Private Reception
• Semi-private dinner at one of our restaurants (2 hours) • Personalized menu cards
• 1-tier wedding cake
*Items not used in our packages cannot be redeemed for cash.
ITEMS AND SERVICES INCLUDED IN THE WEDDING PACKAGE ARE NOT CHANGEABLE, TRANSFERABLE OR NEGOTIABLE
$0.00
$20.00
$270.00
1
0
2
1
$0.00
$0.00
Additional Guest - Child (4-12)
Above inclusion covers for the first 10 guests
Additional Guest - Toddler (0-3)
"Getting Ready" refreshments & fruit platter for the bride & groom on the wedding day
$10.00
$0.00
Included in wedding package
0
0
Subtotal
$0.00
$0.00
$0.00
$0.00
$270.00
Credit
-$30.00
1
-$30.00
Grooms Boutonniere
Grooms Boutonniere - White Rose
$30.00
1
$30.00
Credit
-$10.00
-$10.00
PHOTOGRAPHY
Date
September 28, 2020
Item Description Photos & Special Notes Item Cost Quantity Total Cost
Photography
Special Notes (i.e. meeting time, photoshoot list)
1
Subtotal $260.00
BRONZE LIMITED
2 hours of continuous coverage.
1 Professional Wedding Photographer. 50 High Resolution Edited photographs.
* ALL DIGITAL FILES ARE NOT INCLUDED
$800.00
1
$800.00
Subtotal $800.00
1 _ (initials)
CEREMONY

Date:
Time:
Location:
Ceremony Type:
Location Fee
Judge Services
Chairs
Ceremony Table
Sound System
Special Notes (i.e. meeting time, photoshoot list)
Date:
Time:
Location:
Type: (i.e. semi-private or private)
Dinner Menu
Food Allergies & Restrictions
Wedding Cake
Sparkling Wine
Open Bar
Special Notes (i.e. décor items from home)
Wedding Ceremony Location
Ocean Point Gazebo (130), Sky Terrace (80), Beach (150), Royalton Ocean Pier (10), Chairman Ocean Pier (50)
Judge Services
We recommend submitting all legal documentation no later than 60 days prior to the wedding date.
A late application fee of $200 USD will apply to documents submitted between 2-4 weeks before the wedding date. The legal ceremony cannot be performed if the documents are received later than 2 weeks prior to the wedding date.
White folding chairs
Table with white linens and a tropical centerpiece matching to your wedding colors
Auxillury cord hookup and microphone during ceremony
N/A
Ivory/White
2:00pm - 2:30pm
Ocean Point Gazebo
Legal
Item Description Photos & Special Notes Item Cost Quantity Total Cost
Please note that if you are more than 30 minutes late for your wedding ceremony, a late fee of $150 USD will be charged
Included in wedding package
$350.00
Included in wedding package
Included in wedding package
1
1
0
1
$0.00
$350.00
$0.00
$0.00
Flavor: Red Velvet 1-tier Wedding Cake Shape: Round Color: White
Please bring ceremony music on separate playlist on MP3 player or smartphone. Headphone jack required
WEDDING RECEPTION
September 28, 2020
6:00pm - 8:00pm
TBD in destination
Semi-Private
TBD in destination Included in wedding 2 $0.00 package
Sparkling wine toast
Standard Open Bar House Red & White Wine, Beer, Sodas & Water
Printed Material
Personalized menu cards
Included in wedding package
Included in wedding package
Included in wedding package
Included in wedding package
Included in wedding package
1
Subtotal $350.00
1
2
2
2
$0.00
Item Description Photos & Special Notes Item Cost Quantity Total Cost
Location Fee
TBD in destination Included in wedding 1 $0.00 package
$0.00
$0.00
$0.00
$0.00
Subtotal $0.00
PRIOR TO DEPARTURE
Item Desciption Photos & Special Notes Item Cost Quantity Total Cost
Day Passes
Room Drops
Special Note
Please proved us with any guests FULL NAMES that are staying off property and would require a day pass. Guests will be required to present photo ID at resort Payable in destination - for rates, please speak with your wedding coordinator
*NOTE: 75% of guests must be staying at resort*
For welcome bags/gifts brought from home, we offer room drop service for a fee of $5 USD /room A full rooming list will be required
Payable in destination
Subtotal $0.00 Grand Total $1, 410.00
Once the invoice is finalized, please sign to acknowledge that all information is correct: _
2 _ (initials)
September 28, 2020
Non-Refundable Payment
$1, 410.00
Balance Due $0.00