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We booked two rooms for 10 days at Royalton Santa Maria in February 2024. We woke up the first morning to our room being flooded by the air conditioning unit. It was “fixed” but the same issue occurred another three days.
Our patio door was broken and did not open. When it was “fixed” it no longer fully closed.
We had no hot water for 6 of our 10 day stay. And when we complained to Javier our butler his reply was “we know, everyone knows” and he walked away.
We were only able to receive clean beach towels once during our stay.
We were not able to choose the our dinner restaurants but were told when and where we could eat. Twice we had to leave hungry because the food was inedible.
The resort ran out of food staples and drinks daily.
There was no toilet paper in the bathrooms multiple times and I was given a small pack of tissue to use instead.
There was no compensation offered once during our stay.
To spend $2500 CDN per person for this kind of vacation was not only a waste but extremely maddening.
Claimed loss: $10,000 CDN
Desired outcome: I would like financial compensation.
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