Royalton Luxury Hotels review: Hotel

I, LaKesha Williams stayed at this resort from 08/17-08/21 room number was 1210. My stay was horrible! My room was sold and no accommodations were made to address my concerns. They tried to give me a room worst than the one I had. I paid for ocean view double diamond luxury suite. I instead got a Diamond luxury suite king bed for a room with 3 adults. The brought a roller away bed but however that bed was very raggedy and we requested another bed. However since anybody there speaks English nobody understand-stood us. The chair in the room has nails coming through which was sticking me each time I sit down. They removed the chair but never brought it back. My body and my roommate body was covered in a rash from either the nasty covers and towels. We continue to get eating alive in the room from bugs. We also asked for bus spray nothing was brought to the room again for the lack of English speaking workers. We had an encounter with a guest and one of your traveling DJ”s. Where they were screaming KKK in front of us 4 black females. We went to the guy in the front with a pink shirt on. He was speaking with them body only in partial English and most there language. Yet again nothing was done to even make us as a guest seem safe. This was on 08/18/2023 in front of the bar club in the lobby area. We spoke our concerns with the Delta Vacation agent Winston and he stated he would let delta and hotel know about our concerns. Never heard from him again! The transportation was horrible the kept split our group up when they told us we would all have one bus. The resort credit we was never able to use them and no one honored them. After careful looking we never received a book with our resort credit vouchers. The whole experience was horrible and I need a vacation from this vacation. The staff is very rude and unprofessional. I would never visit this resort again or suggest this resort to family, friend or worst enemy. I contact Delta for a full refund and also send a email request a refund. Punta Cana