SUBMIT A COMPLAINT

Royaloak Furniturebreakage of dining table

1
P Sep 24, 2018

Dear Royal Oak Team,

This has reference to the dining table purchased from your Banaswasdi store on 07/11/2014 in the name of Shikha Prasad order no:[protected]. The table had a glass top. The glass on the table suddenly broke off(almost blasted ) into pieces with a loud noise .The glass pieces were scattered all around the house which could have caused a serious injury.

The customer care failed to help on reporting the incident complaint id:29712. I had also visited the store in person and requested the store manager to send a technician. However nobody turned up.

This is a safety concern.The reason for breakage is clearly the poor quality of glass used and is a manufacturing defect(https://youtu.be/7EgAUhsiRQs).

Please get the table fixed or replaced at your end.

Regards,
Nisha Prasad
Contact No:[protected] [protected]

Royaloak Furniture

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