CB Mail and Package Delivery Royal Mail Group

Royal Mail Group review: Postal delivery

W Bennett of GB

May 14, 2026 2:12 pm UTC

Verified customer

Featured review

We have confirmed from multiple sources that mail is not being delivered to our address for a number of months, for primary mail direct to our address and also via a paid redirection.

My aunt had sent a package for Easter which was returned to her last week as undelivered. We have a post room open 7 days a week which the postman can access, and I work at home full time. Delivery was never attempted.

For the redirect, we have 3 confirmed cases of mail not arriving. One of these is from the Information Commissioners Office who have sent letters every 28 days since December, and only 1 was received 2 weeks ago. That means at least 5 have not been delivered.

We have 2 other organisations who have confirmed sending mail to the redirect address, again not received.

I have read the news about mail being stored and retained by sorting offices to meet quota https://www.bbc.co.uk/news/articles/cm2knk5d4deo . It seems this is ongoing and now I want a full investigation into the mail delivery to our address.

Desired outcome: I expect a response and confirmation of monitoring of the mail being delivered.

Confidential Information Hidden: This section contains confidential information visible to verified Royal Mail Group representatives only. If you are affiliated with Royal Mail Group, please claim your business to access these details.

0 comments

Add a comment

Royal Mail Group - lost birthday cards 10

Royal Mail Group - Royal mail agent fraud 10

Resolved

Royal Mail Group - Dangerous driving / aggression / fear for safety

Resolved

Royal Mail Group - Offensive postman 2

Royal Mail Group - not receiving mail 1

Royal Mail Group - Delivery

Royal Mail Group - Mail not redirected / lost

Resolved

Royal Mail Group - WP-1202-8874-220

Royal Mail Group - International track&sign letter, delivery

Royal Mail Group - Special delivery guaranteed

View all Royal Mail Group reviews and complaints

Royal Mail Group Contacts

Royal Mail Group phone numbers

+44 345 774 0740

Click up if you have successfully reached Royal Mail Group by calling +44 345 774 0740 phone number 8 8 users reported that they have successfully reached Royal Mail Group by calling +44 345 774 0740 phone number Click down if you have unsuccessfully reached Royal Mail Group by calling +44 345 774 0740 phone number 7 7 users reported that they have UNsuccessfully reached Royal Mail Group by calling +44 345 774 0740 phone number

7%
Confidence score

Customer Service

+44 758 713 8282

Click up if you have successfully reached Royal Mail Group by calling +44 758 713 8282 phone number 3 3 users reported that they have successfully reached Royal Mail Group by calling +44 758 713 8282 phone number Click down if you have unsuccessfully reached Royal Mail Group by calling +44 758 713 8282 phone number 14 14 users reported that they have UNsuccessfully reached Royal Mail Group by calling +44 758 713 8282 phone number

Head Office

+44 345 777 7888

Click up if you have successfully reached Royal Mail Group by calling +44 345 777 7888 phone number 0 0 users reported that they have successfully reached Royal Mail Group by calling +44 345 777 7888 phone number Click down if you have unsuccessfully reached Royal Mail Group by calling +44 345 777 7888 phone number 0 0 users reported that they have UNsuccessfully reached Royal Mail Group by calling +44 345 777 7888 phone number

Redirection

+44 178 266 8007

Click up if you have successfully reached Royal Mail Group by calling +44 178 266 8007 phone number 0 0 users reported that they have successfully reached Royal Mail Group by calling +44 178 266 8007 phone number Click down if you have unsuccessfully reached Royal Mail Group by calling +44 178 266 8007 phone number 0 0 users reported that they have UNsuccessfully reached Royal Mail Group by calling +44 178 266 8007 phone number

Redirection

+44 345 602 1021

Click up if you have successfully reached Royal Mail Group by calling +44 345 602 1021 phone number 0 0 users reported that they have successfully reached Royal Mail Group by calling +44 345 602 1021 phone number Click down if you have unsuccessfully reached Royal Mail Group by calling +44 345 602 1021 phone number 0 0 users reported that they have UNsuccessfully reached Royal Mail Group by calling +44 345 602 1021 phone number

Redelivery

+44 345 764 1641

Click up if you have successfully reached Royal Mail Group by calling +44 345 764 1641 phone number 0 0 users reported that they have successfully reached Royal Mail Group by calling +44 345 764 1641 phone number Click down if you have unsuccessfully reached Royal Mail Group by calling +44 345 764 1641 phone number 0 0 users reported that they have UNsuccessfully reached Royal Mail Group by calling +44 345 764 1641 phone number

Shop

+44 345 600 0606

Click up if you have successfully reached Royal Mail Group by calling +44 345 600 0606 phone number 0 0 users reported that they have successfully reached Royal Mail Group by calling +44 345 600 0606 phone number Click down if you have unsuccessfully reached Royal Mail Group by calling +44 345 600 0606 phone number 0 0 users reported that they have UNsuccessfully reached Royal Mail Group by calling +44 345 600 0606 phone number

Text Phone

More phone numbers

Royal Mail Group emails

customer.service.team@royalmail.com

100%
Confidence score: 100%

Support

Royal Mail Group address

2nd Floor, Royal Mail, Pond Street, Sheffield, England, South Yorkshire, S986HR, United Kingdom

Royal Mail Group social media
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

May 15, 2026
View all Royal Mail Group contacts