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It has been two months since I purchased this AC unit, and it has been nothing but trouble from day one. The technicians they send for service appear inexperienced and unqualified, making the situation worse instead of resolving the issues. Communication is also a major problem, as many technicians do not speak English, creating confusion and frustration throughout the repair process.
The customer service department is outright unprofessional — rude, dismissive, and unwilling to assist properly. I've encountered staff members who hang up the phone mid-conversation and provide no real solutions. They treat customers, especially immigrants or non-native English speakers, with complete disregard.
To make matters worse, this company aggressively promotes itself on TikTok and other social media platforms, luring in unsuspecting customers with false promises. Do not fall for their deceptive marketing tactics! They take your money and deliver nothing but incompetence.
You got sold a TikTok fantasy and handed a real-world nightmare — broken AC, clueless techs, and customer “support” that treats people like a burden. They took your cash, ignored your voice, and now hide behind ads while dodging accountability. Total scam vibe — they’re more worried about going viral than fixing your damn unit. Burn their name into warning posts wherever you can — they earned it.