Parker and Sons
reviews and complaints

Called today to get my ac units serviced was dealing with a rude customer service agent and then told the soonest appointment for service is June 26th, needless to say I canceled my membership and won't be doing business with company ever again. I should be reimbursed for all the months I subscribed since I can't take advantage of the perks of the membership. Low and behold the employee didn't even cancel my membership and when I called back to reschedule and speak with the manager refused the transfer as they said they could fit me in any day , but once the guy heard me say I was canceling my membership poof no service appointment. Run away from this company. I will be reporting this company to consumer affairs and the better business bureau.

I don't even know where to begin with this company - I needed electrical work done on my pool equipment and made an appointment for 2-6 (not by choice) so took the afternoon off, at a few minutes to 6 they called me to tell me they had to cancel me for emergencies so I made another appointment, unfortunately the same time frame so another afternoon off work - someone was pounding on my door at 7PM clearly unhappy with being there so sent him packing and got someone else to do the work. In March of last year they installed a new HVAC unit and serviced my other one, in December the unit just stopped working - period. When they finally sent someone out, he told me the problem was that the unit was on a 60 amp breaker instead of a 40! Of course it worked for 9 months thru the summer and when I asked the electrician who did work on my electrical box, he told me that was garbage - if it should have been on a 60 and was only on a 40 that could have been a problem. Stupid me, I had them replace my second unit in December, install time between 12-4. When I got home from work at 11:15 they were there and waiting and angry - told them I told the person who scheduled the install I had to work and couldn't be there until 12. So they got working on the install and about an hour in someone was banging on my door - they sent an electrician (unbeknownst to me) who first asked if my husband was home, and was quite condescending, and I told him no, I made the decisions and paid the bills. He proceeded to give me an estimate for over $10K for repairs including raising the height of the box! I've lived here for 22 years and NO electrician ever recommended that. So I asked him who sent him, and he told me the company had "to protect my investment." So I asked why that wasn't done when they installed the first unit in March and his response was the electricians had more downtime now - translation - you are trying to convince me to spend a lot more money with you. I told him that the entire box and breakers had been replaced in the fall before and why was it that it was all OK when they did the March install, but suddenly not in December? No response to that. Ironically the electrician who did all the box/breaker work now works for Parker and Sons! They failed to properly anchor the cords for the polarized filters so had to have them back out for that. 7/3 the first unit quit working - took me about 3 hours and 9 phone calls to get thru and they eventually sent someone out who told me the coil was leaking and needed to be replaced and they didn't have one so would have to get it and he "hoped" they could get it during the week. On 7/4 the same tech called to tell me he was waiting outside the gate so I asked him if he had the coil to replace and he said no - so why did they send him? Not like he could do anything. A supervisor called me later and gave me a song and dance and they cared, etc. I would NEVER have called them if the equipment wasn't under warranty, NEVER. So on 7/5 I finally heard back and they order the part which they won't install until 7/7! It's 85+ degrees with the ceiling fans cranked, not pleasant. I was told first thing F 7/7 they would be here, but told him I had to work and could not reschedule my patients that morning, that I wanted to be here and make sure things were working because I don't trust them! So maybe, after 5 days of 85-88 degrees in my home the garbage unit will be fixed - maybe. And if you "mention" them negatively on their FaceBook page they will take down your posts! They only leave up positive mentions. Not transparent at all. I am scared to death that I will continue to have problems, I do NOT trust them to make good on their warranties - they have already gotten my $$ and won't get paid for this so they can move on to the next sucker. My biggest mistake was trusting them with an ~$23K investment. And this is the condensed version of my nightmare with Parker and Sons.

Poor follow thru. My old ac unit broke and I recently had Parkers and son installed a new AC unit as the other one was dying and two weeks later I have the same problem. I feel like I was scammed out of *** as the new is having the same problem. Accidents happen and I wasnt angry at first until I called to get it repaired. The first call ensured me that a would receive a call from the technician to give me a window of time and I should go about my business. 3 1/2 hours later I did get a call and missed but called back 15 Minutes later and was already assigned to a new technician as it couldnt be confirmed that someone was in The house - I confirmed I was home and awaited a call from the new tech. I waited about three hours before I called. The rep stated that he texted him and I was next in line at 5pm. I waited til *** - no text , no call so I called the rep who said he texted him again. Then I waited another hour and called again and they text him again. Again nothing. Called at *** and *** and then an answering service answered. Who couldnt help and just took down a name and number It is not 24 hour service. . They couldnt tell me if I should still wait for this guy or go to sleep and try in the morning. My house has been like 90 degrees for 12 hours as Ive been trying to reach these guys. Worst experience ever

We had them replace 2 toilets in our home yesterday, cost $3600. Their work was excellent. My complaint concerns their financing contract. They said they could finance this for us, $48 per month for 120 months (9.9% interest). We signed an e-form on the fellow's tablet, but were NOT allowed to read the entire contract until after they left - they emailed us a link. The contract put a LIEN on our house, recently appraised at $200,000. If we were late on a payment they could SEIZE our house! I consider this at least a poor business tactic, and at worst a criminal intent of robbery! We called them to cancel the financing and paid the bill with a credit card. They argued with us about canceling and said they would not seize our house. But I have enough experience to know that in court verbal promises mean nothing. Again, their work was excellent, but their financing contract was to me a criminal act. (They claimed the contract was from a third party and they did not know about the lien- but how long have they been in business, and what idiotic management would make arrangements with third-party financing companies without reading the details?) Bottom line - they do excellent work, but do NOT accept their financing contract, or you may lose your home! (I am a USAF disabled veteran with 20 years military service, and my house was financed through VA.)

We have used Parker & Sons since moving to *** and, being aware of the importance of AC in this climate, we used them to install our twin home system about five or six years ago and were very happy with the service and value. Because of this we took out a maintenance plan which gives two services per year.We had a technician attend today, very friendly & helpful but he advised that on one system the hard start (capacitor) was faulty and should probably be replaced to keep the system running properly & reliably.He showed me a photo of the faulty part on his phone and I was told that he could do additional discounts if I agreed to have it replaced there and then and that he had the required part in the van.The price he initially quoted was over $700 and when I queried this he called his supervisor who agreed a lowest possible quote of $600 which I reluctantly agreed to. 20mins later he had finished the installation and was on his way.Something felt very wrong as it really didnt seem to be a particularly complex part and the installation work obviously wasnt too onerous.More fool me because a subsequent *** search shows seemingly identical parts available from various suppliers for between $40-60.! I am incandescent with anger and feel I have been ripped off in an almost criminal way, probably partly due to a zip code where some neighbors might not consider $600 a lot of moneybut I do!

It was a mistake to go with Parker & Sons.It cost $4000 for one guy to do a one day job. Parts were AT *** $750... likely $500. So $3250 for 8 hours of labor.The Parker & Sons per-job pricing structure is to blame. It would be more fair to the consumer to charge labor hours. (A plumber came in the day before and charged $950 for a day's work.)Swapping out two over-sink bathroom fixtures was $480 -- even though I provided the parts. Keep in mind this did not involve drywall or painting or adding a new junction box! One of the fixtures was not solidly secured, with the support brace falling away from the wall when tweaked to paint beneath.Swapping out a BASIC *** chandelier (which I provided) was $600. $300 would've been the right price.The electrician recommended replacing two problematic ceiling fans. The cost would've been $700+. I took the light fixture part (which includes the electronics) to *** on *** They fixed both in 15 minutes for under $100! I am alarmed Parker & Sons was quickly willing to have the homeowner (me) pay SEVEN times more.I also had the electrician replace an outdoor fan. The electrician did not clean up, leaving the old one in the backyard.What a ***!I discourage anyone from using Parker and his greedy Sons.AUGUST 4, UPDATE: There has been no contact from Parker and *** as promised after my *** review. There must be Melvins *** the keyboards too.

I spent over $10,000 on a *** A.C.System. The installation was estimated to take 10 hours. Just about everything in the attic was installed incorrectly. Most of the dampers were not installed, there was a 7" duct not going to anything, and just dumping cold air into the attic, I could see daylight through the roof where it was vented, debris was left all over in attic, insulation moved and never replaced, the equipment was hung incorrectly and was vibrating though ceiling and wall. I had to "touch up" walls and door casings in the entry, halls and bathroom. Two towel bars are scuffed and dented, and a cabinet door was scratched. After numerous calls and emails, *&S's got techs back to redo much of it. Still smelled hot dusty air. Attic air getting *** into coil and into house through a 1 inch *** in return plenum for 7 weeks... *** again came out. Then there are many incidentals... After 5 weeks of requesting paper work, and never getting any, I called AS and learned *&S's had never submitted my rebate. The condensed version of this ordeal is that it has taken over 8 weeks from the original installation date to correct what the original installers did. I have had 12 *&S's employees in my house so far, and I still have not seen any compensation for damages. When I told the Installation Supervisor two days ago, that on a scale of 1 to 10, I would give them a zero, he wanted to argue it... I can not help but wonder what else was not done right.

Unethical, hi pressure sales. August 1, I called for repair to my ac. Technician came out. My ac was out for 24 hrs. Im 90 yrs old with medical problems Tech told me I needed compressor. It was ***. He said I should get new ac. I was suffering heat stroke at that point. He said he would send a portable AC out with their sales *** could rest get cool then decide next day if I wanted compressor or new ac . 1 hr later on Aug 1, the salesman drove up. Backed up to my door with the portable ac. I asked him plz set it up fast because I was so sick. He stalled Said I needed sign forms for loan for ac. It would be over ***. I told him Ill talk to him tomorrow about this & decide between compressor or new sc. I told him I just need the portable they promised. He looked all over house. He was stalling. He said had to measure outside. He continued asking how I was going to get money for ac. He said I cant put up portable because needed vent hole to outside. I told him cut hole in wall. He ignored me. When I wouldnt sign for anything. And I told him Im sick & cant talk about it until I get portable running. He said he had to make call & went outside. Then without saying anything he got in his car & drove away. Taking portable ac with him. Little while later sheriff came with fire department checked me & said I need to go to hospital. I was in shock from heat. Its obvious if I didnt sign to buy ac from Parkers they werent letting me use their portable.

techs and supervision don't listen. I had an appointment through *** did a specific reason. A bulb in an air scrubber. They called me that day about 4:00 pm and asked exactly what I needed for service. I told them again. He called back s few minutes later and stated that the supply warehouse was now closed abs they need to reschedule. I was told all bulbs at that time were all standard as I asked if they needed to come by and check what bulb. So two days later they came and completed a diagnostic. I never asked fir this. Just the bulb. I was told the bulb was working. I notice no change in air at all so I asked a supervisor to send someone else the next day. By 1:00 pm as I had an appointment after. I then was called at 1:15 asking if I had any questions. The same tech. Told him I asked for someone to come to house to so me it was working. And asked for a different tech. He stated we dont handle that specific bulb. I asked him why he did a diagnostic s check. He asked what exactly that I wanted then. I told him again just the bulb replaced as I was told previously it wasnt working. No one came to house as promised. I asked for a call by s supervisor. They called and though the stated that they could try and find s source for the bulb they could not fix it today. I explained to the supervisor you knew what I wanted when i made the appointment and also Wednesday. Theres s problem here. At this point I tried but I dont think this problem can be solved. Choose some one else for AC work other than Parker and sons. They dont know what they are doing. Or possibly have poorly trained technicians and supervision. .

Horrible! I was approached at *** about a special they were running on *** units and installation. I didn't have time that day, but I took the time to call *** today to inquire if they can come out to give me a quote on putting a mini split in my garage. I have two estimates already, but I was curious about what *** would offer. I received a call from the *** representative and scheduled someone to come out today. I then received a call from a dispatcher, and he proceeded to confirm my appointment and to warn me that the prices were very expensive. He said the cost would be between $7000 and $9000 - I said - MY GARAGE? I thought for sure the dispatcher was misinformed. My other estimates were around $3800 to $4300. I just put in a new *** for two of my homes one was $7000 (Casa Grande) and the other was $8000 (***). Why would a Mini Split for my 400 Square foot garage be more than my home?I then received a call from a gentleman at *** he was told about my other estimates and proceeded to tell me that his prices would be around $9000 - I tried to tell him that I had electrical right next to where the *** would be installed, and my garage will be insulated. He kept talking over me like I didn't know what I was talking about. He also said that the other companies were not going to install to code and there wasn't any other product as good as his. Ultimately, he didn't want to come out. What a waste of my time - why would I pay more money to cool my garage than I did for my homes. Ridiculous! *** SHAME on you for associated with such an overpriced rude company.

I have a 2 year old hot water heater that stopped heating water and developed a slow leak from the lower thermostat area. i have no complaints about scheduling or arriving in a timely manner. Josh was also very polite and professional. But I cannot in good conscious let this slide... Josh spent maybe 10 minutes most looking at the hot water heater, no tools out or needed, just his tablet in hand. He said he could 'replace the element, but he wasnt sure (about $280), and that was no gaurantee'. Or, it was in his opinion the hot water heater had been leaking for awhile, looking at the rust on the bottom. He let me know that because it was within warranty, Rheem would replace the hot water heater entirely. Once it arrived, contact Parker & Sons ans the labor on the install was $695. Josh emailed me an estimate to provide to Rheem for the warranty as he left my house. I called Rheem, the women I talked to noticed Josh had not provided information about the leak itself on the estimate, so she had me email her a few pictures of the hot water heater. As she looks at the pictures, instantly she could see in the picture that the lower element just needed to be replaced, and she was certain I could do this myself. She offered to mail the part to my house express mail for free, or I could purchase the element and Rheem would reimburse me. She gave me the part number, and specific instructions to follow. I sent my teenage son to Home Depot to purchase the element, it was $11. He borrowed the tool from his friend, it took less than 5 minutes to replace. I filled the tank back up, turned the power back on.. just like that, we now have hot water, zero leaks. Unbelievable!

Crew that came to replace AC unit were very helpful and professional. However, representative who handled initial call and sold me the new AC unit claimed he was certified and had 7 yrs experience, but took the wrong measurements on a certain part which delayed the install by over 4 hours.Additionally, the air filters for the new install were the wrong size even though I spoke directly with customer service rep and gave them the size needed. Had to run to the store and purchase my own filters that night to prevent my new unit from running without filters. Called company the next day about the install delay and the filter mix-up and received a profound apology from the manager and the offer of a $100 credit to my charges because I had to go purchase my own filters. Have yet to receive anything from the company concerning the $100 credit.Lastly, was advised I would receive a $1000 rebate check directly from electric company because of new install and should receive the rebate within 4 weeks. After 5 weeks had passed with no check, I called the company. They said they would check into it and call me back. Got a callback the next day where I was advised that they finally received the requisite paperwork from my service technician and mailed the rebate request to my electric company that day. I should anticipate receiving my rebate in the next two weeks. What would have happened if I had not called the company about the delay?I went with Parker & Sons because they were rated #1 in Phoenix, but I definitely did not receive the kind of service you would expect from a company rated #1.The only good news I can give is that they responded very quickly (which is what you would expect when you pay over $14,000 for a new AC unit).

I helped an out of town friend/ client who owns a home in Glendale to coordinate with Parker and Sons to get an AC unit diagnosed and subsequently repaired for a this rental unit. On the plus side, P/S was able to get out quickly, on a Saturday. The technician calls me and tells me it is low on R/22, likely a eak on the system, to even diagnose the actual leak will be about $800 because I have to use all kinds of special equipment etc.. My obvious question is how much to fill it and how much does that cost? Around $1200 I am guessing he says. Holy cats! Red flags go up but hey, he has tenants on there so he and I discuss and while we don't like it. he green lights the repair. He then *** at R22 costs and calls another place that will fill it for like $300. By the time I can call the tech bac he has already put in two pounds, and when I tell him to stop he says well that's about $700. OMG, what world do we live in? Fine, finish it. So, it gets even more interesting. I call P/S and get ***, and get a supervisor call bac from *** He proceeds to tell me about how the tarrifs are killing them, this stuff is hard to get and is worth a fortune, they just bout 10 cannisters and it was you would have thought they had to mortgage their mom's house to pay for it. I ended the call by saying I appreciate the information and I will talk with the owner. I go to the web and find R22, in full pallet form, by a local company abilityrefrigerants.com 30lb bottles 40 units for $47,240. Unless my math really stinks, that is $39/ lb. I don't know what the labor is but let's say $200 for coming on a saturday, and then no other parts needed just the r22, they charged $1000 for 4 pounds. I can see a 1x or 2x markup, costs of carry, warehousing, that costs. But 8x? And what further exacerbates this is *** boldly lying about it. He's the face of the company. Is this who you want to do business with?

Last spring, a repair technician came and diagnosed roots in a basement pipe. We were preparing to leave for the summer, this tech said, when you get back in the fall, call this number and ask for me since I am familiar with the issue.When we got back, I called the number and asked for the same technician. The person on phone acknowledged that their notes indicated a root issue, who had been to the house previously and set the appointment.Repair tech shows up for appointment. It was not the guy who had been there previously, and who was familiar with the root issue. So, I tell the guy who showed up about the root issue. Off he goes to take a look.An hour or so later, I went down to check on his progress. He indicated he wasnt sure what the issue was, but indicated he may need to get up on my roof to take a look up there. The roof? At that point, I directed him to the sump pump pit where the first guy had spent his time looking around. I got a flashlight out and shined it in there for him. Oh, its roots, he said.Next, the camera expert came out and took a look up into the pipes.In the end, after much excavation and jackhammering, the problem (most of it, anyway) was addressed, for $5,300. But now I have to re-tile part of my bathroom, at an, as of now, undetermined cost.I paid the *** and requested an itemized invoice. I was provided only a lump sum *** reflecting the entire cost of the project. I again pursued an itemized invoice (to me, this means number of labor hours @ whatever labor rates apply for various activities performed, parts, etc.). The best they would supply was lump sum labor and diagnostic numbers. For over a $5,000 job, it seems they should be able to provide specific details of the charges for their services. Why would they not WANT to be fully transparent? But I was dealing with Covid, was exhausted, and simply gave up.The original technician who came out was great. *** the demo and concrete expert who came in and guided the work after the issue was fully diagnosed, was a really nice guy.But, after all is said and done, and over $5,300 spent on the job for which I still received no detailed cost breakdown, I have trust issues with this company and would be very reluctant to use them in the future.

On August 25, our air conditioning unit went out during an exceptionally hot period of roughly 115 daily temperatures. The technician described the work needed as replacement of a 5.0 ton compressor and associated parts and labor, with an estimated cost of $6,104.21. We requested that they go ahead and do the work and a Sales Consultant, Chris M, came later that day to finalize the arrangements. We were shocked to learn from Mr. M that the cost would actually be $11,795 since this was a split unit system and the existing furnace would also need replacement for compatibility reasons. Our home was built in 2010, so no ductwork was needed, just a small carpentry job in the attic to allow for installation of the new furnace. We chose Parker and Sons for their advertised reputation for honesty, their years in business, their Complaintsboard.com A+ rating and Torch Award for ETHICS. We agreed to have them complete the work at the $11,795 price as we trusted their word and all of the business awards they have earned in their field. We considered getting other estimates but there was no time to do so. With the current virus situation, being at higher risk due to our ages of 75 and 78, and the need for us to limit activities such as going to live with friends or family temporarily. All things considered, we need to get the work completed quickly and Parker and Sons did just that two days later. Salesman Meints encouraged us to pay through Home Depot as we would at least get a promotional credit card valued at $500. We paid the full amount directly to Home Depot using our VISA and the Salesman Meint's payment computer. After filing a claim with our insurance company, we learned that the $11,795 price that we paid was dramatically inflated and they will only cover a small portion of the claim. We did some research on our own and found that the charge by Parker and Sons through Home Depot was far beyond the industry norm. Three other HVAC business here in Phoenix (each in business for several years, ROC, Complaintsboard.com and other certifications) quoted prices for full replacement of the air-conditioner/furnace system, including all related costs for the Day and Night system that was installed at our home. The prices quoted were 1) $7,781 (52% or $4,014 less than Parker and Sons); 2) $7,800 (51% or $3,995 less than Parker and Sons); 3) $7,500 (57% or $4,295 less than Parker and Sons. An average overpricing of 53% and average overcharge of $4,100 is beyond what most people would call ethical and deserving of a Complaintsboard.com A+ rating or Torch Award for ETHICS. Plain and simple, it's price gouging and even false advertising. Apparently Home Depot is involved as well since they are in partnership with Parker and Sons.

For ***, *** xxxx Letter to be handed to: Customer Service Counter on our next visit.We wish to thank the *** of *** at ***, for the wonderful service we received from the *** employee located within the store. The *** has selected superior people from *** to assist the *** shoppers that are looking for assistance in a wide selection of home: Insulation, Heating, Cooling, Plumbing, Drains, *** & *** repairs and installations. While on a shopping trip to *** on 6 May we talked to *** representative ***, about service for our sewer line drain problems. *** who stands across from the *** Service Desk, to meet guests departing the business; was just as kind as he could be as we talked about the specific service we needed, the cost of the service and how the appointment would be handled. After just a few minutes we departed and traveled home to talk over our options as described by ***. We made an appointment with the company over the phone. *** told us at *** that if we had any problems about the company service, that he would be very honored if we contact him to get the problem solved. Only *** could select and approve such wonderful people to provide their shoppers service in their homes.Additionally, our service by *** & ***, was totally superior. Both called us when they were on the way to our house exactly as we were told by *** while at the ***. *** & ***, showed up exactly on time. We enjoyed the kind greetings, thanks! We talked about the problems we were having, told both about all the past problems we have had and after just a few minutes ***, gave us a price that he stated would not change. What great service and a price that we could count on which would not change if there were no other problems than just the cleaning of the sewer line to the septic system. The video by *** gave us a close up of the problems with the very old cast iron pipes.Again we wish to thank the *** of *** for having *** working within his business and thanks to *** for the excellent service of ***s *** & ***. These three marvelous people have got to be the Best-of-the-Best working for ***.We have returned to this *** and the first-class representative ***, from ***, because of the total care he has always provided.Very Respectfully, *** xxx

Its a hard review to do and I want to be completely fair, but yes, I have serious complaints.I have a 2-story house with 2 3-ton AC units 1 for each floor. Both have the condenser unit outside and the air handlers in the attic above the 2nd floor. The upstairs unit stopped blowing cold air, but the downstairs unit was operating perfectly - was... My units are 21 years old, and I understand they've outlived their life expectancy, but they were working that day, maybe not efficiently but they cooled the house just fine.I called for a technician to come out and diagnose the issue with my downstairs unit and give me a quote on replacing them. The technician that came out was polite, courteous, knowledgeable, and informative during his diagnosis of the problem unit a bad capacitor no biggie.After that he wanted to look at the furnaces in the attic, which I had already moved a bunch of stuff for total access. From this point forward there is zero communication on what or why he is doing what he is doing. I assume this is because I still wanted a quote for replacement, and he would need to see what equipment we have or maybe he was still doing the basic diagnostic which should be part of the repair of the broken unit. What was odd to me was he immediately opened the panel on the working downstairs unit, I thought okay Im going to let you do your thing and left the attic. ~20 min later: He comes down and I need to pay him for the original capacitor replacement on the non-working unit, which my wife and kids are now happy to see and feel working (at least it appeared so when the upstairs was 95F.) It did take a long time ~90min for the technician to leave my home at this point. Yeah, he was working up quotes on his phone, but I repeatedly reminded him I will not sign anything today and I have email, he just refused any social queues to leave or tell me anything while he was playing with his phone, for all I know he was placing football bets. Eventually he started giving me quotes 1st 21k/unit then 18k/unit then 23k for both and finally all the way down to 18k for both units. It was super uncomfortable to watch. I am sure he was working on the quotes to be honest, but it was very uncomfortable.Eventually while he was packing up, he got on the phone (speaker phone) talking to someone about his next job. Then he had to go upstairs to get some equipment, stayed up there on the phone for several minutes before he left. And then ~5 min later knocked on the door and left his tools upstairs, very odd still on the phone had to go upstairs into the attic to get his gear all still on the phone.Not long after he replaced the capacitor on the upstairs unit and left, we noticed the downstairs unit suddenly does not work correctly. It appears it might run for ~5min and then stop. Additionally, the upstairs unit that was fixed with a simple capacitor replacement barely blows cold air now that weve been able to observe it over some time.Regardless of whatever the problem, I am not saying a Parker and Sons technician sabotaged my systems but it feels like it, I will not be calling Parker and Sons to look at them I will not be getting replacements from them either.

I was charged almost 4000.00 to replace a water heater and this was even after a discount of 1000.00. I have since found out that the typical cost is about 1700.00-2000.00. I have made multiple requests for an itemized bill showing the costs for materials and they will not send me one. The response I get is they charge by the job not by the hour. My response has been that the costs of materials would be the same no matter how they bill. I have made 4 requests and still am getting the run around. I feel I was overcharged by a big margin but without costs breakdown I can't get an idea of what I was paying for. My Mom was a very long time customer and I felt they were a trustworthy company so that's why I went with them. I'm a senior citizen and feel like I was taken advantage of by this company especially with the difficulty of getting some straight answers. Thank you for your attention to this complaint.

6/30 - New HVAC unit installed ($10,395), techs claimed system was fine 7/2 - Unit stopped working, Parker & Sons sent tech out who found faulty killswitch on attic unit; removed it, said unit was fine 7/3 - Unit stopped working again, Parker & Sons sent new tech out who said wall-mounted thermostat wasn't working; removed it, reset it, said to contact Parker & Sons again if any more issues arose 7/6 - Unit stopped working again, Parker & Sons sent new tech out who said wiring issue might be to blame (PDF of full diagnostic attached)7/7 - Unit stopped working again, contacted Parker & Sons at 1:50 PM who said HVAC manager would be in touch that day; no call back. Contacted Parker & Sons again at 5:15 PM, they said earliest tech available would be 7/8 7/8 - Tech arrived, diagnosed issue and fixed unit; said there should be no issues moving forward 7/9 - 3 AM Thermostat broke, unit stopped working again. Thermostat is intermittently working, as of 11:25 AM no tech sent out

On May 11, I contacted Parker to get a 1-year service plan on my home air conditioner/heating unit. The cost of this plan was $149.00 for one year (2 service calls). At this time, I scheduled the first maintenance check for June 3 between the hours of 10 a.m. and 2 p.m.The morning of June 3, I was called and told by Parker that the tech would be at my home after 2:30 p.m. I said that was OK. At 4:00 p.m., I contacted Parker and was told that the tech would not be able to arrive until after 6:00p.m. I declined that time and told Parker I would call to reschedule.On June 7, I called and spoke to *** and requested a full refund. She said she would process my request and the funds would be returned to my debit card account.On June 18, I spoke to *** who told me it takes 10 business days for the refund.On June 24, I spoke to Kalea who was going to check and call back. She did not.On June 28, I spoke to *** who was going to process my request, since *** did not.

This all took place September 3 at my residence. I called to make an electrical appointment because lights in the house were flickering 6:00-9:00PM. *** called house phone (was supposed to call cell) saying he was on his way. He showed up and I let him in the house and pointed to the 5 lights that flickered. He asked if other items flickered and I said didnt think so. He said there could be several reasons, power surge, new A/C, made breakers. He said it was $342 for troubleshoot the electrical issue and $192(?) to troubleshoot the service issue. HE said it was kind of expensive to do the tests he had mentioned and maybe we (my wife and I) could do some more preliminary testing to see if we can identify if it is only the 5 living room lights or other lights and items doing the same thing. I said we would do that this long holiday weekend and would call Parker and Sons back after we did that. He said that would save us money and time. He said to leave more (CONT)

This is a good/bad mixed review for a plumbing repair by Parker & Sons. The good part - the Plumber who came to fix the leak in the 1" PVC main line feed into the house was excellent and did a great job. To fix the leak he spent two hours (one for the PVC fittings and one for the PVC glue to cure) and probably $10 worth of PVC fittings. Now the bad - it cost me $1,100! The instant he entered the word "underground" into his ipad to calculate the job cost, it gave him a MINIMUM of $1,100 to charge me. Never mind that the "excavation" was in an open area of bare ground and was a 1' x 1' hole. Also, it was ALREADY 80% DUG OUT by myself to find the leak. I had no choice but to have the leak fixed because the water was shut off to the house. I feel that I was taken advantage of by their ONE SIZE FITS ALL minimum rate when excavation is involved. Why can't the service man have the latitude to adjust the rate when it is clearly not applicable to the actual work that has to be done.

Parker and Son installed a new AC unit on my home in 2014. They had to cut the roof to install the new unit because the return elbow was larger then the old unit. After the installation I developed a water leak. Each time it would rain hard (Az monsoon storm) water would leak in and run down the return and drip into hallway. I complained multiple times to Parker and Sons, they first tried telling me they didn't have to cut the roof. However, I produced the installation paperwork and it was clearly written, "cut roof to install elbow". They then came back out and put more roofing patch in the joint and said it was good. Next heavy monsoon storm it leaked again. I called them back out and they came back out and told me that they cannot find a leak and I have to call a roofer its on me. It has leaked several times since. Now with the rains in mid august, I have a flooded hallway ceiling and significant damage. This company needs to make it right and pay my insurance deductible

My husband and I contacted Parker & Sons on June 7 after we started having issues with our AC unit. I need to point out that our home was a new build when we purchased it and the previous HVAC system is less than 6 years old.The install went as planned but the technician told us they ordered a sensor that was needed so that the thermostats would read properly. They came back a few days later and installed the sensor and said everything was working as it should. This was not true. The house was extremely cold but the temperatures on the less than 6 year old, perfectly fine thermostats were now reading extremely high.They told us the the thermostat in the main living area all of a sudden was running too hot and we would need to pay them to get it replaced. The same day the thermostat went out in our bedroom went out. They replaced one thermostat but refuse to replace the other. We paid $12,616.00 for the system and can't get comparable thermostats that we had. They won't call back.

parker and sons Fully replace the *** systm in my condo end of 04, strtin 07/10 My *** went out completely, I called to have a tech come out to correct the issue 07/11, i was informed it was the drip pan, The tech adjusted the drip pan level and the ac resumed. On 07/14 The *** completely went out again, I called for a tech to come out i was provided no timeframe and didnt get a tech until 6:30Pm on 07/15, This tech tells me the dripline drain is clogged or that the sensor is broken and would need to be unhooked/replaced and proceed to vacuum it out from the sink side and the *** clicked on. 1 Hour after the tech left the *** shut down again, I immediately called parker and sons, whose website says they offer 24/7 service, instead i got a 24/7 call center agent who just took a message. I then called a plumbing company to come properly clean out the drip line that was not replaced by parker and sons when the full brand new unit was put in *** is now rnnin but dripline

This company made promises of services that I would be with no charge till 6/2023. After they sold me a BRANDNEW piece of JUNK HEAT PUMP 8.5 Years ago. I have paid $11.00 Per month for MANY years and I was told several years ago I would have no out of pocket expenses PER ***. He is gone now I asked for a new Heat pump years ago under my MONEY BACK GAURENTEE.OF COURSE they said not When they make appoints to service the unit they do not show up. I have to fight over the phone with the company that I should NOT have to pay for ANYTHING till 6/2023. I am worn out asking these people to keep the commit we have in writ ting and verbally. I DO NOT TRUST them to work on my system any more. I PAID WAY TOO MUCH out of pocket for repairs over this BRAND-NEW JUNK the sold me. I ASKED for $1500.00 to end the dispute. and any more communications or false commits with this company and they said NO. I am NOT WAITING around anymore for them NOT to show up. AND . FIGHTING over their false commitments.

We bought a house (where brand new equipment was under warranty with Parker &Sons). We tried to transfer the warranty starting the day of closing (03/23/22). We made several calls each lasted an average of 30 minutes. We were told various things: warranty is associated only with the person not the equipment (which obviously does not make sense because if the person sole the house, what good is it to carry warranty on equipment he no longer owns. This turned to be wrong information), the seller has to initiate the transfer (which did happen but Parker & Sons rep *** bother to read notes or even open the account), a rep by the name *** said he is able to see the notes and the release that was initiated but he was not familiar with the process but will ask his lead and get back to me within 1 hour. I called next day , and was told the same thing. To date, after 1 week, I call again and I am told by *** that they will call me. Very unprofessional service. I need to get this done ASAP.

Parker & Sons Techician came out yesterday [protected] to repair ac not working. billed *** understand from dispatch adjusted was warantee work. He said wiring picture he sent shows new wires looks like one was but even cut. how? I pay maintenance monthly & ac 31/2 7years old purchased dec 2018. When he left i told him it did not appear ac working he said it would take a while i called back it never came on. they said they would send after lunch. called back said had one appointment would come then never did then the rain came down knew he would not although told by dispatch 24hour work. at 622 this am i got message to call reschedule not worked due to rain. it is now 114pm nothing. i told them i have health issues that does not get him here. i believe maybe they have a serious *** is a delay tactic but i need them to come & fix what they failed to fix yesterday when he billed me 97,00 which supposedly now is adjusted. No follow through i asked for a manager to contact me .. i am afraid they will miss me again ,. they will not give any time frame for maintenance appointments they give 4 hour window like 2to 6 etc now nothing they will just call 1/2 hour before.

In June this year, 2020, I hired Parker and Sons to add a sub-panel running from my main panel to a new detached structure in my yard. They performed the work and were paid in full immediately. Part of our agreement in writing was for Parker & Sons to obtain the permit for the electrical work. They worked VERY slowly on that process, necessitating numerous phone calls from me to their office asking for the required information to be sent to the City. They eventually sent in some of the required information, but I discovered almost all of it was inaccurate. Through this process, I learned I now needed a full building permit instead of just an electrical permit because the scope of the electrical work was more than that allowed in a non-permitted structure. I hired an architect, a civil engineer, paid for plans and applied for the permit. The LAST piece we need for the permit to be issued is a series of questions answered by Parker and Sons about the electrical work THEY completed. I have called. I have emailed. I have escalated the matter ...I STILL have NO information from them about the work that THEY performed back in June. They are single-handedly holding up my project at this point. My messages are going unanswered. I paid for a service that they knew from day one was going to need to be permitted. They are the licensed contractor responsible for the work and they agreed to provide the information to the City and handle the inspection. They are failing to perform on the contract that we created back in June.

UhOn November 10th Parker and Sons did some drywall repair. The quote was $975. The repair was TERRIBLE, and if I had been home, the tech would not have left it the way it was. Contacted Parker and scheduled a time for the tech to come back. When he came in he said "I knew this was bad and I would get a call on it!" I asked for a breakdown of the $975 quote and was told it was $150 for material and $800 for labor...hmmm isn't that $950? So that means the labor was $266+ an hour, since he was only her three hours! I thought to repair drywall it would be one day to put on the plaster and another day to sand and texture it. The tech returned and repaired what was done on the first day. The day after the repair, the plaster bubbled, and another day was scheduled to repair it again. I contacted Parker and told them I thought the $975 charge was exceptionally high for the work done. I told him $600 sounded like a fair price. I was told it wasn't just the time of the tech and material, there were people who had to answer the phones and some bull about the backing of this great company. Told me the most they could refund was $100, which I agreed to rather than accepting credit to use for plumbing or A/C check. I am NOT IMPRESSED with Parker and Sons and would not reccomend them to anyone. Still think I should be refunded more than $100, since I had to spend three days waiting for this small repair to be completed. Will NEVER call Parker and Sons for ANYTHING. They are WAY overpriced and do not work to make the customer happy.

I will never use Parker & Sons again. We had a flood light attached to our shed that didn't work from the day we moved in. I ended up purchasing a Ring Floodlight to replace it with and called Parker & Sons to check to make sure there was power to the unit. The guy came and was friendly, but he didn't do anything. He helped me with the breaker box, but when I asked him to check for power to the unit, the "free visual estimate" went right out the window. I should have known that would happen when I kept being asked if I wanted "HVAC Service" despite specifically calling for electric. Additionally, when I called to confirm my appointment, they initially had me down for a completely wrong service. I ended up paying for him to basically use a pen and tell me I had power to the unit. To install the Ring Floodlight, he wanted $100 more. I said I would do it myself and picked up a pen to check for power myself. Guess what? No power. I installed everything myself and confirmed I actually didn't have power going to the unit. A deeper inspection inside the shed shows one of the ground wires wasn't even connected. What did I pay for then? I feel ripped off. They were going to send him back out for free on Monday, but I told them not to bother. A company that cared about the customer would have offered a refund since the customer literally did more work than their technician did. But I was never offered that. Save your money and find a company that ONLY does one thing. Parker & Sons is a jack of all trades, but a master of none of them.

My history with Parker and signs begins approximately 2 years ago when they installed (#2) brand-new units. (August ). The initial install was problematic. An attempt was made to install available equipment instead of equipment per specification. this delayed the install another 5 days during which I had to call them multiple times. I had a Nest thermometer upstairs i And the original thermometer downstairs. During the install I was showed the carrier app and thermometer and was not impressed. The installer insisted and installed the carrier thermometer downstairs despite me requesting a Nest Thermometer. they then proceeded to short out my upstairs thermometer. They eventually installed the system and did replace both the thermometers.They also installed my reverse osmotic system. After a recent filter change by Parker. I came home from work noticing water over the kitchen floor and of course the filter was leaking. They replaced the filter in September and they took pictures of the ruined under Sink particle board. However this still has not been repaired.New issue upstairs unit stopped working on June 8. Parker sent someone who replaced the capacitor and told me the urine was working. It did not cool anything. A more experienced Serviceman came and diagnosed the problem as a failed valve. It is June 17 and I have not received a single update from Parker. And every time I call I have met with the same the part has been ordered but no ETA. This is happened 3 times. This is a warrantee product. I am sure that this very common valve is being used for new installs on a daily basis. I am a 65-year-old veteran sleeping on the couch with a bad back for which I go to therapy once a week. This is exacerbating my pain and my ability to have restful sleep. My question Complaintsboard.com and for Parker is what does the Warranty state is the limit of you waiting for a part before you start paying for my hotel.

I called for my old *** to be serviced last July. A guy came, basically said my *** was old and inefficient. Got a new . The day the *** was installed, my house didnt cool down one bit. Had parker and sons out again, they said the problem was air leaking from my swamp cooler and they had to replace a part on it, they acted like they were doing me a favor because it was an issue with the swamp cooler but as a courtesy would take care of it. House cooled bearable after that. This summer comes around and my house is sitting around *** depending on the outside temperature while CONSTANTLY pumping the . House doesnt cool to 75 until after 10pm. I call parker & sons. A tech comes out on a day I took off work for him to come and says he doesnt know how to fix it they need to send someone else out. They send someone out on my only day off, this past Sunday. He says they meant to send someone from install out, not servicing and he cant do anything. They sent the wrong person out because what needs to be done is re doing the duct work, turns out the issue was that they messed up during the installation last year so the duct work connecting to the *** is connected to the swamp cooler when it is supposed to be blocked. So every time I have had my *** on since last July, my air has been simultaneously leaking out of my swamp cooler due to their improper installation. Hence why it takes my *** being on non stop to not even cool below 78 during the day. So a year of uncomfortable temperatures, s*** no one being able to figure out the issue, waiting, requesting off work, buying all new windows to help when the issue all the along was their improper installation. They came today to fix it, but making this enormous of a s*** up right isnt just fixing what I already paid 10k for last year to be done now. They need to refund my money for all labor/installation costs, compensate for uncomfortable living, inconveniences, and extra electricity used due to this s*** up.

I am filing a complaint to receive services that should have been done when I first reported the problem over a year ago. Last year in March , we had water back up into our laundry drain, the sinks and drains in both bathrooms. We contacted Parker and Sons and explained the problem. A technician came out to clear the line from the roof. We were told if the drain could not be cleared, there would be no charge. After the technician attempted to clear the line, a camera technician came out and showed us the sewer line needed some cleaning and there was standing water. A second attempt was made to clear the line. The camera technician was supposed to return but refused. We were billed about $546 even though the initial issue was not resolved. We never said the problem was with the sewer. The problem was inside the home. We had to wait 10 days with water backing up into the house to have them come out to jet, descale and repair a part of the sewer line. This was in April . The water stopped backing up for a few months in the laundry room and two bathrooms then started back. Since April , we had called in four times to report the initial problem with water backing up into the house was not resolved. The first call, they sent out the technician that repaired the sewer line. He cleaned out the pipes between both bathrooms but did not inspect the kitchen nor laundry room drain. Again, the problem subsided for a couple of months. The next time we called, the technician would not even come into the house. He handed us three bottles of drain cleaner/freshener. He stated this was not related to the sewer nor the services. The third time, the technician did not show. Now fast forward to the past two weeks. We again reported that water was backing up in the house in the laundry drain and the two bathrooms. Now we are being billed another $1718 on top of $546 plus $5500 for sewer to finally address the issue. And it has been confirmed the problem was inside the house.