SUBMIT A COMPLAINT Customer Care Service


Room2087, № 15-3 Building, 999 Ningqiao Road, Pudong
China - 201206

Customer Support Phone Numbers

Plus Complaints & Reviews / an entire order that I received and sent back.

Jul 02, 2019

I ordered from Rotita in April - over $135 worth of clothing. When it arrived, several items were missing and they stated that instead of giving me a refund, I would receive store credit. None of the items I received fit correctly. It was as if they were made for an extremely tall and thin... / I made a selection of 3 items. I could not find a checkout area. I tried a 'live chat.' total failure!!!

Jul 01, 2019

3 items were selected. There was no direction on my screen for a checkout. I decided on a 'live chat.' Anu never responded. There was no place to click enter to ask my question. I have moved and wanted to check out and give my new address. I wasted more than 30 mins. in the attempt. A... / plus size cold shoulder colour block striped jumpsuit ($32.74-2xl) and one shoulder ruffle srim black jumpsuit ($31.72-2xl)

Jun 28, 2019

I ordered and paid for 2 dresses described above in the name of sally melson with email address of [email protected] for the sum $64.45 on 23rd of june 2019. No information has been received regarding product order confirmation and shipment. The amount deducted from my card i... / return - 100% satisfactory money back

Jun 18, 2019

I bought three shirts in April for Mothers Day. Unfortunately they did not fit so I returned them. I got an RMA like the website says. I returned them via UPS so I had a tracking number and a time/date of delivery. It has now been 34 days since the package was delivered, 37 days since I... / order # ww1904121022562998 4/12/2019 10:22-56am california

May 31, 2019

On the above date I order six blouses in the amount of $212.35. I canceled my order as soon as I was shown that I would not receive my order in time to take the blouses on my trip to Nashville, which was April 26th, 2019. According to my Order Number you did cancel my order, but the... / i'm trying to exchange 2 blouses.

May 23, 2019

I rec'd 3 items that I purchased and rec'd them today, May 23, 2019. I'm trying to exchange 2 blouses that I ordered in XL. I need XXL. Didn't realize that they came smaller. My complaint is that I can't get to the website to get a ticket to return/exchange them. Website keeps stating... / did not receive all the items ordered

May 14, 2019

I place an order on April 10th, for 3 white outfits. I received the order on May 3rd but only to find out that one outfit was missing from the items ordered. This off shoulder lace panel white romper was not received. I would like to have this mailed to me at the soonest time or refund me... / bathing suit

Apr 24, 2019

I received a bathing suit and it arrived defective. Thought no problem I'll contact them. I sent pictures. I've been told that the piece that is supposed to be attached to the bust center is detachable. Then I was told that it isn't defective. I asked for a refund and for them to send a... / no refunds issued

Apr 18, 2019

I have returned approx. 4 tops and I am not seeing any refunds tying to deal with their customer service is a joke They keep repeating themselves and I am being told I have to PROVE I returned them I have asked them the check with their accounting department, I work in customer service... / return of dresses

Apr 14, 2019

I purchased 2 dress for rotitia and after trying them on I needed to return them. I called their return department and because I did not receive a receipt with my order had to give them only the info on the outside of the package. I was on the internet for 2 and 1/2 hours and the man asked... / refund/exchange

Apr 09, 2019

This Company is horrible. I ordered 3 dresses about a month ago and I returned them to exchange for a larger size and now they are trying to state that I have stains on my clothes so that they can only give me a partial refund and not refund my money or its change my clothes at all. The... / product returned

Feb 09, 2019

on the 4th January 2018 I returned a dress to Rotita for a refund, as of today I have had no confirmation of receipt of the dress and no refund to the card that I paid with. I would much appreciate this matter being resolved as quickly as possible and your assistance in this matter i... / dress ordered

Jan 31, 2019

I purchased a dress from on January 21, 2019 and $33.62 and money was deducted through PayPal through my Chase checking account. I received an email with the PayPal information but I never received and order number. In addition, I have checked the site on my account and no...

Rotita / their shady business practices

Jan 28, 2019

I placed an order in December for jewelry and have not heard anything nor can get any concrete information. finally spoke with a person @ Rotita and he stated the order did not go through, but I explained to him my payment information was submitted and it did go through. either send me the...

Rotita / returning my order w1812310220336203

Jan 17, 2019

please send me by email the address to send returns back to you, tracking number jjd0002219701621373 im wanting to send the order back to you im wanting to send the back to you email the address to me so that I can send the order back to you then you can refund me the money back to me... / I order a dress that did not come with my last order received on 12/20/18

Dec 29, 2018

I ordered and paid for 3 dresses on my last ordered that was received on 12/20/18. I had ordered the dress previously but was too small. I re-ordered the dress and paid for it with my last order. I have sent the small dress back along with another dress that was too small. The dress I am... / didn't get my whole order.

Dec 28, 2018

I sent in for two different orders on December 2. Available customer number on invoice W1812030348493615, This is the number for the transaction 784668758904 and another transaction ID 6HF87360AA806945V. please take this and find my order. I only received four items which included a lite... / not receiving order

Dec 24, 2018

I placed an order an paid for expedited shipping to receive my items before Christmas. Not only have I not received the order but I am struggling to get answers and get compensated for what I have ordered as well as the extra money I spent for expedited shipping. This is just one of 3... / items returned, but no refund has been issued to me. it is very difficult to correspond with anyone at this company. help!

Dec 21, 2018

I ordered 2 sweaters in October 2018; received order in November and they did not fit. I followed instructions and requested a "ticket". Finally was able to get that; returned items Dec. 3 and sent Rotita the tracking number. I was told I would receive half of my refund once they received... / quality of the product, customer services, and refund request.

Dec 21, 2018

I ordered a dress from The order arrived late. It was poorly sewn, the materials was cheap, and looked very ugly. I never put it on...and quickly shipped it back. I went back in forth with the unknown -online Rotita customer service representative requesting for a full refund... / two blouses and one sweater = 3 items ordered from rotita

Dec 14, 2018

TO WHOM IT MAY CONCERN: This is the worst online ordering experience I HAVE EVER ENCOUNTERED HAD TO DEAL WITH!!! Today, in the USA, it is Friday, 12/14/2018. I ordered these three (3) items from the USA on November 21st, 2018 AND PAID FOR THEM! I have STILL NOT received these items, NOR any... / return problem

Nov 30, 2018

I talked with someone on the chat line regarding my return. (The top I bought was too small.) The order number is: WW1811130151433611. The tracking number was: 4231411802467728. I was told to check my email for an email from you containing the return tracking number and photo of the postal... / order cancelled — charge on card statement

Nov 08, 2018

I do not have order # or tracking--- Told I needed to send picture of credit card or they would cancel order--- I responded with--- I WANT all orders cancelled- and I do not deal with company that did not give phone # and you could only ask for tickect certain times of day(which is very... / service

Oct 29, 2018

Mad how long it takes for something to be delivered?? Most companies take 3 -5 working days if you do not pay for next day delivery. I ordered this on the 11/10/18 and received and email saying expect your parcel between 31/10/18 - 08/11/18?? How is that acceptable? I need this dress for...

Rotita / product not received - money not returned

Aug 27, 2018

Hi I was chasing up delivery, when Rotita advised me that they had cancelled my order. Instead of refunding my money into my bank account they advised they have given me a store credit, which I cannot find on my account. Other than email there is no way of contacting them. Why did it take... / scam!!!

Aug 03, 2018

They know the items are trash so when you request a refund they start negotiating with you. I never seen anything like it. First they offer you 20% back to keep the items. if you deny, they will offer you 50%. if you deny that and say you want a full refund and will be returning... they... / bathing suit order ww1806142243371947

Jul 28, 2018

ordered bathing suit on June 14 2018 lastest to be received July 11. today is July 28 and have not received yet checked tracking number LY310595554cn states in transit. I have a case at ther USPS Hq 138728993 THEY HAVE TOLD ME THE SAME THING IN TRANSIT . THIS WAS SUPPOSED TO BE DELIVERED BEFORE MY VACATION Vacation is now over. SOMEONE PLEASE HELP!!!

Rotita / dresses I ordered and am only getting a partial refund after 30 days of fighting with them.

Jul 18, 2018

I ordered 2 dresses for a wedding in May. I paid for extra shipping to get them to me ASAP. I received them 9 days after I ordered them which would be AFTER the wedding I needed them for. I sent them back with the receipt asking for a full refund. After many emails and much negotiation... / refund request

Jul 02, 2018

I am complaining of the lack of response from Rotita in sending my refund check for order returned by USPS around June 11th on order # W 1805211922066368. Basis for return was not package was not delivered timely for an event. Package was never opened and was taken to USPS per Rotita'... / product never received

Jun 15, 2018

My name is Cindy Castaneda. I placed an order almost 4 month ago now (order # W1802110623114511 & DHL track # CNMMI1180323358844903 and I have never received this product. I have made several attempts for the last 2 months to contact you regarding this matter and None of the sources on... / my order

Jun 11, 2018

Hi, My name is Zenia Morales i made a 2 separate orders and in total my 2 orders were over $400.. as you can see in the attached picture I ordered a lot of items and only received the 2 dresses that say "Delivered" on the attached picture.. however, as you can see on the picture there a... / non-delivery of item ordered

May 31, 2018

I ordered a shirt from Rotita and although my purchase was acknowledged via an on-line receipt and a percent off coupon for a future purchase, the item was never delivered. The item was a "Button up printed turn down collar long sleeve shirt" in a coffee color with a musical design in black... / bathing suit

May 30, 2018

I have received the wrong bathing suit. I wrote 2 times to you to fix the problem. My name is jacqueline landry and my order number is: WW180319135230 If you don't reply to me in the next 2 days, I will make the paiement canceled. I have never seen such a bad customer service. I order 3 bathing... / two separate charges

May 29, 2018

Reviewing my bank statement, you pulled the total amount off my bank card and they submitted a 2nd charge of 1.02 this looks like the company is fraudulent. Why would you pull total then a second charge, even as minimal as it is does not leave me with very much faith this is a good company to order on line from especially since it is out of the US. / clothes

May 17, 2018

This company sucks. Stay away. I ordered clothes 3 weeks ago and received an email saying that I should be receiving some of my orders 1.5 weeks ago, and I haven't received anything. The tracking number doesn't work. Never again. I will stick with rosewe (received my order within a week... / partial order received..

May 16, 2018

on april 15, 2018 had ordered several outfits from rotita. I just received one order and have not received or heard from Rotita or anyone representing this company. I have continued to call and call to no avail. The money was removed from my account. I should have received both package... / return

May 16, 2018

I placed an order for three items I returned two of them Rotita acknowledged they received the items back and they wanted to give me a credit coupon I express that I wanted the refund to my form of payment which was my PayPal account rotita then reply they would refund my PayPal account... / bathing suit

May 07, 2018

I ordered 2 bathing suits in 2 sizes, neither one fit and the color of the bottoms did not match the top. Trying to return these is a nightmare. First my account address keeps saying is invalid and to find any other means of returns is unavailable. I wouldn't care if I had to pay them... / I bought a coat and a sweater from

May 03, 2018

I paid for the products and the purchase cleared, but the items didn't fit and they would not let me through their website to get a refund or an exchange. Now Rotita has my money and I have clothes that doesn't fit that I can't return because the website has blocked me. I haven't even got... / my order

Apr 30, 2018

I can't remember my password to log in. I have sent a request three times for a password reset, and I haven't heard back. I have tried to find a phone number on their website and it doesn't list one. My order is late and I paid extra for speedy delivery. My payment was taken out of my bank...