Menu
Twinklens Customer Service Phone, Email, Contacts

Twinklens
reviews and complaints

Twinklens's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.twinklens.com
www.twinklens.com

Learn how the rating is calculated

3.4 29 Reviews 10 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Twinklens reviews 29

ComplaintsBoard
K
7:53 am EDT
Verified customer This review was posted by a verified customer. Learn more

Twinklens Excellent Customer Service and High-Quality Lenses from Twinklens

I recently purchased some red lenses from Twinklens for my sister and I to wear for Halloween. Unfortunately, my internet was acting up at the time of my purchase and I accidentally only added one pair to my cart instead of two. It was definitely my internet's fault, as my TV was also having issues at the same time.

After realizing my mistake, I decided to reach out to Twinklens and see if I could add a second pair to my order. I was pleasantly surprised to receive a prompt response from their customer service team, who informed me that they would be happy to throw in an extra pair for me! I was over the moon with their generosity and willingness to help me out.

Overall, I had a great experience with Twinklens. Their customer service was top-notch and they went above and beyond to make sure I was satisfied with my purchase. I would definitely recommend them to anyone looking for high-quality lenses and excellent customer service.

Read full review of Twinklens
Hide full review
ComplaintsBoard
K
7:32 am EDT
Verified customer This review was posted by a verified customer. Learn more

Twinklens Twinklens.com Circle Lenses Review: Super-Sized and Impressive!

I recently got my hands on some super-sized circle lenses from Twinklens.com, and I must say, I'm pretty impressed! I ordered the black and brown lenses, both with a diameter of 16mm, and they arrived at my doorstep in about two weeks. Not bad, considering I live in Europe!

The lenses themselves are great - they fit comfortably and look amazing. I especially love the black lenses - they really make my eyes pop! And to top it off, the package came with not one, not two, but three contact lens storage options. Two of them were the regular round ones, but the third was a clear square-shaped container with tools for taking contacts out and putting them in. I personally prefer using my hands instead of tweezers for taking them out, but it's still a nice touch!

Overall, I'm really happy with my purchase from Twinklens.com. The lenses are high-quality and the extra storage options are a nice bonus. The only downside is that it took a little while for them to arrive, but that's to be expected when ordering from overseas. All in all, I would definitely recommend Twinklens.com to anyone looking for some great circle lenses!

Read full review of Twinklens
Hide full review
ComplaintsBoard
H
5:37 am EDT
Verified customer This review was posted by a verified customer. Learn more

Twinklens Twinklens Review: Great Selection and Prices, But Room for Improvement in Delivery and Information Provided

I recently made a purchase from Twinklens and overall, I was quite pleased with my experience. However, there were a few hiccups along the way that could have been improved.

Firstly, the delivery process could have been clearer. I was recommended an app to track my package, but unfortunately, it wasn't working properly when my package arrived in Canada. I received the same alert every couple of days, which didn't give me a clear idea of when my package would actually arrive. It would have been helpful if the site could have provided more information about the delivery process, or if they could have offered an alternative tracking method.

Additionally, I haven't had a chance to try on my contacts yet, but I do have some concerns about whether they will work on my dark brown eyes. It would be really helpful if the site could include information about whether the contacts are suitable for dark eyes, as this would save me a lot of guesswork. My eyes are almost black, so I'm not sure if the red will actually show up or not.

Despite these issues, I would still recommend Twinklens to others. The site has a great selection of contacts and the prices are very reasonable. I just wish that the delivery process could have been smoother and that there was more information available about the suitability of the contacts for different eye colors.

Read full review of Twinklens
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Twinklens Twinklens Review: Poor Customer Service and Delayed Shipping

I recently made an order on Twinklens website on October 11th, and I was expecting to receive my package by October 18th. However, it's already October 27th, and I still haven't received my order. I was quite disappointed with the delay, so I decided to contact their support team for assistance. Unfortunately, their support team was not helpful at all, and they even lied to me about the whereabouts of my package.

I was told by Twinklens support that my package was "stuck in a warehouse, and they were expediting the shipping." However, when I reached out to USPS support, they informed me that Twinklens had not shipped out anything yet. I was quite frustrated with the situation, and I felt like Twinklens was not being honest with me.

I have read other reviews online, and it seems like I am not the only one who has experienced this issue with Twinklens. Many customers have complained about the delay in shipping and the poor customer service they received.

Overall, I would not recommend ordering from Twinklens. Their customer service is not helpful, and they seem to be dishonest about their shipping process. If you want to avoid disappointment and frustration, I suggest looking for other online stores that offer better service and faster shipping.

Read full review of Twinklens
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Twinklens Twinklens Contact Lenses Review: Flame Brown, Flame Green, and Violet Pairs for Cosplay - 4/5 Stars

I recently purchased some contact lenses from Twinklens and I must say, I was pleasantly surprised with the quality of the product. I decided to go for the "flame brown" and "flame green" pairs, as well as a violet pair. The "flame brown" lenses were a beautiful yellow/gold color, which looked great even on my light blue-grey eyes. They were perfect for my hawks and toga cosplay from my hero academia! The "flame green" lenses were a nice dark emerald shade, which really made my eyes pop.

The violet pair I bought didn't actually appear much different than my natural eyes, so I decided to wait and see how long it took my friends to notice. To my surprise, they still hadn't noticed until I said something! :)

Overall, I would give Twinklens a 4/5 star rating. The only reason I deducted a star was because the lenses arrived on the day of my convention, when they were expected to arrive the night before. Luckily, my dad saw the package and drove a little out of his way to bring it to me. Other than that, I was very happy with my purchase and would definitely recommend Twinklens to anyone looking for quality contact lenses at an affordable price.

Read full review of Twinklens
Hide full review
ComplaintsBoard
T
Verified customer This review was posted by a verified customer. Learn more

Twinklens Twinklens Review: Affordable and Stylish Non-Prescription Contacts with Great Customer Support

I recently made an online purchase from Twinklens and I must say, it was quite an experience. I made a mistake with my order and was unable to fix it on my own. However, I reached out to their customer support team and they were able to resolve the issue before my order arrived at my doorstep. The shipping originated from New York and I live in Ohio, so the delivery time was a bit longer than I expected. Nevertheless, the shipping was free, so I didn't mind the wait too much.

I decided to take advantage of their Buy 3 Get 3 offer for non-prescription pairs and I was thrilled to see that they had a variety of coupon codes available. The transaction was smooth and I didn't encounter any problems during the checkout process. When my order arrived, I was pleasantly surprised to find a nice contact case inside a compact case, along with a tool for inserting and removing my contacts. However, I was a bit confused about how to use the tool since there weren't any instructions included.

The contacts are good for one year, but I don't wear them every day. I even gave three pairs to my best friend as a gift! Overall, I had a positive experience with Twinklens and I would definitely recommend them to anyone looking for affordable and stylish non-prescription contacts.

Read full review of Twinklens
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Twinklens Exceptional Customer Service: My Experience with Twinklens

Buying my lenses from Twinklens was quite an experience, let me tell you. The first time they sent my parcel to the wrong address, which was a bit of a bummer. But they quickly sent me a replacement, which unfortunately arrived damaged from the factory. I was starting to get a bit frustrated, but Twinklens took complete ownership and responsibility for the situation. They were always polite and understanding, even when I was getting a bit stressed out.

Finally, on the third try, I received my new replacement lenses in perfect condition. I have to say, Twinklens really went above and beyond to make things right. I didn't have to pay anything extra, and they took care of all the logistics for me. All I paid for was my original purchase, and they provided me with two replacements to make sure I was satisfied.

I really appreciate how Twinklens handled the situation. They showed incredible commitment to their customers and went out of their way to make things right. We all make mistakes, but it's how we handle those mistakes that really sets us apart. Twinklens definitely proved that they are a company that cares about their customers and is willing to do whatever it takes to make things right. I would definitely recommend them to anyone looking for high-quality lenses and exceptional customer service.

Read full review of Twinklens
Hide full review
ComplaintsBoard
O
Verified customer This review was posted by a verified customer. Learn more

Twinklens Twinklens Contacts Review: Comfortable, Long-Lasting, and Perfect for Cosplay and Makeup

I'm a newbie when it comes to using contacts, and my first pair was not from Twinklens. They were uncomfortable, and I was hesitant to try another brand. However, once I tried Twinklens, I was hooked! I won't order from anywhere else now. I can wear them for up to 8 hours without any eye irritation, which is fantastic.

I have several styles from Twinklens, and I recently tried the full eye contacts. They were a bit tricky to put in, but once I got them in properly, they were surprisingly comfortable. I never expected them to be that comfortable, but they were!

I highly recommend Twinklens to anyone looking for contacts. The shipping is quick, and the packaging is really nice. I mainly use them for cosplay, but I also use them to add a little flare to my makeup looks or just for fun. I pop them in for the afternoon, and they last a long time. They have a ridiculously long shelf life, so you can get a lot of use out of them.

Twinklens comes with everything you need, except for the solution to store them. So, you're basically set once you receive them. Have fun and enjoy! I know I did!

Read full review of Twinklens
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Twinklens Twinklens.com Review: Affordable and Fun Contact Lenses for a New Look

I wanted to switch up my look a bit, but I didn't want to do anything too drastic. That's when I thought about trying out some contact lenses. I did some research and found that twinklens.com had some of the best reviews and prices around. I decided to take advantage of their 3 pairs for $36 deal and ordered myself some contacts.

I was pleasantly surprised when my order arrived within the same week. I had never worn contacts before, so it took me a few minutes to get them on. At first, it felt a bit strange, but after a while, I got used to them and forgot they were even there.

What I love about twinklens.com is that they have so many different colors and patterns to choose from. I started off with just three pairs, but I quickly found myself wanting more. I now own 12 pairs of contacts in all different shades of blue, green, pink, brown, gray, and mixed colors.

Whether you're looking for subtle color contacts or something a bit more bold and bright, twinklens.com has got you covered. They truly have something for everyone. I love wearing my twinklens contacts because they give me a boost of confidence that I didn't even know I had.

Overall, I highly recommend twinklens.com for anyone looking to switch up their look with some fun and affordable contact lenses. Their shipping is quick, their prices are unbeatable, and their selection is top-notch. Give them a try and see for yourself!

Read full review of Twinklens
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Twinklens Bring Your Makeup to Life with Twinklens: A Review

If you're looking for a trendy new accessory to give your makeup look an extra pop, I highly recommend checking out Twinklens. I've been a fan of these lenses for a while now, and they never disappoint. One of the first and most important things I noticed about Twinklens is how comfortable they are. Even the black ones - which I usually find to be stiffer and more uncomfortable than colored lenses - are barely noticeable once they're in. This means I can wear them all day (which is a big plus for those of us who like to dress up for special occasions) without feeling like I'm sacrificing comfort for fashion.

But speaking of fashion - these lenses are so much more than just comfortable contacts. They add a whole new level of style and character to my makeup and outfits. I always feel like I'm making a statement when I wear them, whether it's by choosing a bright and bold shade or a more subtle, natural-looking lens. And the best part is that it's super easy to switch up your look just by changing the color of your eyes. It's like having a whole new makeup look without any extra effort!

Of course, like any contact lenses, it's important to take care of them properly to make sure they last. But as long as you're diligent about cleaning and caring for them, Twinklens will last you a long time. I've been wearing mine for months and they still look just as good as the day I got them.

Overall, I'm a huge fan of Twinklens and would definitely recommend them to anyone looking to add some extra pizzazz to their makeup routine. They're comfortable, stylish, and easy to care for - what more could you ask for in a pair of contact lenses?

Read full review of Twinklens
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

Twinklens Twinklens Review: High-Quality Lenses and Prompt, Reliable Service!

Twinklens has become my go-to source for high-quality contact lenses! I cannot recommend this online retailer enough. On numerous occasions, I've placed orders with Twinklens and have never experienced any issues or disappointments. The sleek and user-friendly website makes ordering a breeze, while their extensive selection of contacts leaves me spoiled for choice.

One particular pair that I have fallen head over heels for is their Mystery Hazels. I can wear them all day without any discomfort, which is a huge relief. Plus, the subtle hazel coloration adds a beautiful, natural-looking enhancement to my eyes.

In comparison to other online contact retailers that I've tried in the past, Twinklens is leaps and bounds above the competition in terms of quality and shipping speed. Whether you're in need of colored lenses or prescription contacts, Twinklens is the ideal choice for anyone who is looking for prompt, reliable service and products that are sure to impress. Overall, if you're looking for top-of-the-line contact lenses, Twinklens truly delivers the goods!

Read full review of Twinklens
Hide full review
ComplaintsBoard
H
Verified customer This review was posted by a verified customer. Learn more

Twinklens Twinklens Review: High-Quality Contact Lenses & Unique Designs with Exceptional Customer Service

As someone who enjoys buying contact lenses online, I have come across quite a few brands and retailers in the past. However, I must say that Twinklens (twinklens.com) has truly impressed me with their product quality, customer service, and overall shopping experience.

I have made two purchases from Twinklens so far, and not once have I been disappointed. The lenses are nothing short of fabulous- the colours are vivid and striking, and they stay comfortable even after long hours of wear. As someone who's always looking for new ways to switch up my appearance, I have found that Twinklens is the perfect online store to do so, thanks to the wide range of colors and styles they offer.

What's even more impressive is their customer service- they're always helpful and quick to respond, which is always a great bonus when it comes to online shopping. And with their easy-to-use website, checking out and completing my order have been a hassle-free experience.

One of my favorite aspects of Twinklens is the beautiful and unique designs of their lenses- they're not like any other brands I've seen before. From intricate lace patterns to stunning galaxy-inspired colors, their lenses are a true work of art. I would definitely recommend Twinklens to anyone looking to add a little extra touch to their daily look.

I attached a few pictures of some of my personal purchases from Twinklens. As you can see, the lenses really do speak for themselves. In summary, if you're looking for high-quality contact lenses, excellent customer service, and a vast variety of unique designs, Twinklens is definitely worth checking out.

Read full review of Twinklens
Hide full review
ComplaintsBoard
H
Verified customer This review was posted by a verified customer. Learn more

Twinklens Twinklens Review: High-Quality, User-Friendly, and Affordable Contact Lenses That Transform Your Look!

When I stumbled upon Twinklens, I was hesitant to purchase contact lenses online but decided to give it a chance. And it turned out to be a great decision! The lenses are of the highest quality and extremely user-friendly. They come in various colors and even enlarge your eyes which is an added bonus. Moreover, the pricing of these lenses is so affordable that it became impossible for me to resist the urge to buy more pairs.

I was so impressed with Twinklens that I suggested my cousins to try them out as well, and they were equally delighted with the outcome. The compliments I received from my friends after wearing the lenses were incredible too. Their reactions further reinforced my confidence in the quality of these lenses.

Overall, I would highly recommend buying from Twinklens to anyone searching for comfortable, pocket-friendly lenses that can transform your look. The customer service is impeccable, and the delivery time is fairly quick. Twinklens has truly made purchasing contact lenses online a hassle-free experience for me!

Read full review of Twinklens
Hide full review
ComplaintsBoard
T
Verified customer This review was posted by a verified customer. Learn more

Twinklens Impressive Quality, Killer Customer Service: A Twinklens Review

I have to say, I am thoroughly impressed with Twinklens! As a repeat customer, having purchased at least 10 pairs of contact lenses from their website, I can confidently say that Twinklens never fails to impress me.

It is not just their broad range of contacts for me to choose from that keeps me coming back, but the quality of the products is exceptional. The contacts are not only beautiful but also comfortable to wear, which is essential for me since I wear them throughout the day.

Their website is user-friendly, making it easy for me to find what I am looking for at a reasonable price. Their periodic discounts are always an added bonus, and I often find myself taking advantage of them. Their pricing is very reasonable, considering the quality of the product, and I appreciate that they cater to all budgets.

One of the best features of Twinklens, in my opinion, is their top-notch customer service. They have always been exceptional in resolving any issue I may have had, and I haven't found a site with better customer service yet!

In conclusion, I highly recommend Twinklens to anyone looking to buy contact lenses. The quality of their products, reasonable pricing, and excellent customer service is unbeatable, and I doubt you will find a better site elsewhere.

Read full review of Twinklens
Hide full review
ComplaintsBoard
O
Verified customer This review was posted by a verified customer. Learn more

Twinklens Twinklens Review: Vast Selection of High-Quality Colored Contacts with Exceptional Customer Service and Shipping

As someone who enjoys switching up their look every now and then, I can't recommend Twinklens enough. The colored contact selection is incredibly vast, with options ranging from subtle browns to bold blues. Personally, I've fallen for their Mystery Deep Green Eyes. I even wore it on one eye while leaving the other untouched, just to show off how stunning the contacts really are.

But believe me when I say that the green isn't the only color that's caught my eye. Twinklens has an impressive array of hues and shades, making it easy to find the perfect match for your skin tone or outfit. And despite trying out a whopping 25 different colored contacts from Twinklens, I've yet to be disappointed. Each pair is equally beautiful and high-quality.

What sets Twinklens apart from other online contact lens stores is their commitment to excellence. Customer service is top-notch, and shipping is always speedy. You'll receive your order in no time, whether you're in the United States or halfway around the world. Plus, the website is easy to navigate and features plenty of customer reviews and photos, which makes it simple to find the perfect pair of contacts for your needs.

Overall, if you're in the market for colored contacts, you simply can't go wrong with Twinklens. I guarantee you'll find a pair (or 25) that you absolutely adore. This site truly is the best in the business, and I can't recommend it enough.

Read full review of Twinklens
Hide full review
ComplaintsBoard
F
Verified customer This review was posted by a verified customer. Learn more

Twinklens Twinklens: The Ultimate Destination for Eye-Catching Contact Lenses

Twinklens, a renowned brand in the world of contacts, is known for offering a stunning range of contact lenses that are designed to cater to various needs. After all, what better way to complete a perfect cosplay than with a pair of unique and eye-catching lenses? From anime-inspired designs to natural-looking lenses, Twinklens has it all.

Speaking from personal experience, I just love their products. When I ordered a couple of pairs for my cosplays, I was pleasantly surprised by their quality and ease of use. The contacts proved to be comfortable to wear, which is always a welcomed relief when you know you'll be wearing them for extended periods.

While one pair of contacts fell short of my expectations, all that changed when the Twinklens team promptly replaced it with another pair that was perfect for my Izuku Midoriya cosplay. I must say, I was extremely pleased with their customer service, and they were so courteous and professional. Their commitment to addressing any issues or concerns and delivering customer satisfaction is truly commendable.

What I loved most about their contacts is that they are true to the colours displayed on the website. I have to mention that the purple contacts, despite not showing up well in my pictures, actually looked amazing in real life. The unique hue and design of the lenses added a whole new dimension to my cosplay and really brought my character to life!

In conclusion, Twinklens is undoubtedly a reliable brand with a vast range of high-quality contact lenses. Whether you're a cosplayer, fashion enthusiast, or someone who just wants to try a new look, Twinklens has something for everyone. With their quick and efficient customer service, you can rest assured that your experience with them will be nothing short of excellent.

Read full review of Twinklens
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Twinklens Twinklens Colored Contacts: Natural and Comfortable Game-Changers

As someone who rarely wears contacts, I was a bit nervous to try out colored lenses for the first time, especially since I wanted something that would look natural. That's where Twinklens came in and exceeded all my expectations! The brown-to-blue lenses were incredibly easy to put in and felt comfortable throughout the entire day. And the best part? The color looked so natural that my friends were amazed and couldn't stop complimenting my new eyes! It was truly incredible to see the difference a simple change like this could make in my appearance.

But it wasn't just the color that made me fall in love with Twinklens. The quality of the lenses themselves is top-notch, making them an incredibly reliable product for both seasoned contact wearers and newcomers like myself. Plus, with so many different shades and styles available, it's easy to find the perfect pair for any occasion. I loved them so much that I now have ten pairs in different shades – talk about a happy customer!

Overall, I can't recommend Twinklens enough. Their colored contacts are a total game-changer for anyone looking to switch up their look or simply enhance their natural beauty. And with high quality and comfort being a top priority, I know I can trust Twinklens to deliver time and time again.

Read full review of Twinklens
Hide full review
ComplaintsBoard
U
Verified customer This review was posted by a verified customer. Learn more

Twinklens Twinklens.com - Comfortable, Durable, and Exceptional Customer Service

I recently had the pleasure of trying out Twinklens.com and I must say, I was incredibly impressed with my experience. As someone who wears contacts frequently, I'm always on the lookout for a website that offers both comfort and durability in their lenses. Twinklens truly delivered on both fronts.

Not only did their lenses feel comfortable in my eyes all day long, but they also lasted for an impressive amount of time before needing to be replaced. This is great news for anyone who is always on the go and doesn't have the time to be constantly switching out their contacts.

Additionally, I was blown away by the variety of colors and styles that Twinklens offers. As someone with dark brown eyes, I was amazed at how much lighter I could go and still achieve a beautiful, natural look. It's not often that you find a contact lens company that really delivers on their promises, but Twinklens definitely did so in this regard.

But, what really sets Twinklens apart from other companies I've tried in the past is their exceptional customer service. I had an issue with one specific pair of lenses that just didn't work for me, and the customer service team was more than willing to replace them without any hassle. Unfortunately, I was involved in an accident and wasn't able to choose a new pair of lenses at that time, but the customer service team went above and beyond to accommodate me and make me feel truly valued as a customer.

All in all, I can confidently say that Twinklens will now be my go-to and only company for contact lenses moving forward. The combination of comfort, durability, and exceptional customer service is truly a winning formula, and I would highly recommend their products to anyone looking for high-quality, affordable contact lenses.

Read full review of Twinklens
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Twinklens Twinklens Review: Affordable, Quality Colored Contacts with Exceptional Customer Service

I recently discovered Twinklens, an online company selling a wide range of colored contact lenses, and I must say I feel blessed to have stumbled upon their website! As someone of olive complexion with natural brown eyes, I have always longed for blue eyes. But now, thanks to Twinklens, I have the opportunity to switch up my eye color whenever I want with an endless array of choices, including blue, green, gray, and more!

One of the things I appreciate most about Twinklens is the affordability of their products. Even with my desire to have every color of the rainbow, their low prices make it possible to experiment with new looks without breaking the bank! But don't let the low cost fool you - these colored contacts are top quality and incredibly comfortable to wear. I don't experience any dryness or discomfort while wearing them.

In addition to the great prices and comfort, I am thoroughly impressed with the customer service offered by Twinklens. Shipping is always fast and reliable, with an average wait time of just 3-4 days. Should any issues arise, their customer service team is quick to respond and resolves problems with ease. I always feel like I am in good hands when I shop with Twinklens.

Overall, I cannot recommend this company highly enough. They have truly made my dreams of having blue eyes a reality, and I am excited to continue experimenting with different colors and looks. Thank you, Twinklens, for your amazing products and the exceptional service you offer. You have a customer for life!

Read full review of Twinklens
Hide full review

Twinklens complaints 10

ComplaintsBoard
J
8:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Twinklens Twinklens Review: Vibrant Colors, Tricky to Insert, Slightly Uncomfortable

I gotta say, I had a bit of a tough time getting these Twinklens in my eyes. I tried a bunch of times, even had my wife lend a hand - she wears contacts all the time, so I figured she'd be a pro. But no dice, it wasn't as easy as those fancy actors made it look on the website.

But once I finally got them in, I was pretty impressed with how they looked. The colors were bright and vibrant, and they really made my eyes pop. I got a lot of compliments on them, which was pretty cool.

The only downside was that they started to feel a bit uncomfortable after a while. I'm not sure if it was because I wasn't used to wearing contacts or if it was something about the lenses themselves, but I had to take them out after a few hours.

Overall, I'd say these Twinklens are worth a try if you're looking to switch up your look. Just be prepared for a bit of a learning curve when it comes to getting them in your eyes.

Read full review of Twinklens
Hide full review
ComplaintsBoard
Z
7:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Twinklens Twinklens: A Great Place to Buy Contact Lenses with a Wide Variety of Colors and Styles, but Shipping Time Information is Lacking

Twinklens is a cool website that sells contact lenses. I like that they have a lot of different colors and styles to choose from. However, I do wish that they would show the expected shipping time based on the shipping options and price. It would be really helpful to know if paying the extra $30 for faster shipping is actually worth it or not. I can't imagine many people would want to pay that much without knowing for sure if it will arrive faster. Other than that, I think Twinklens is a great place to buy contact lenses.

Read full review of Twinklens
Hide full review
ComplaintsBoard
K
6:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Twinklens Disappointing Experience with Twinklens: Delayed Delivery and Poor Communication

I ordered some contacts from Twinklens and I was really excited to get them. But, unfortunately, they never arrived. I waited and waited, but nothing showed up. I was really disappointed and frustrated, so I decided to reach out to the company through email to see what was going on.

They responded pretty quickly and told me that they were going to send the contacts through a different shipping company. I was relieved to hear that, but I still haven't received them yet. I'm not sure what's going on, but I hope they arrive soon.

Overall, I'm not too happy with my experience with Twinklens. It's been a bit of a hassle trying to get my contacts and I'm not sure if I would order from them again. I think they need to work on their shipping and communication with customers.

Read full review of Twinklens
Hide full review

Is Twinklens legit?

Our conclusion: After a detailed review, ComplaintsBoard finds Twinklens to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Twinklens is known for their high standards and safety. If you're thinking about dealing with Twinklens, it's wise to check how they handle complaints.

Twinklens earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Twinklens has received 18 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of Twinklens's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Twinklens.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for Twinklens have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Twinklens.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Twinklens has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 10 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
  • Twinklens.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The twinklens.com may offer a niche product or service that is only of interest to a smaller audience.
  • Twinklens protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We have detected an internal review system on Twinklens's website, which can be a positive feature for customers looking to make informed decisions about the company's offerings. However, we recommend that you take the time to research the reviews and verify their authenticity before trusting them entirely
ComplaintsBoard
N
Verified customer This complaint was posted by a verified customer. Learn more

Twinklens Twinklens Review: A Dope Place for Prescription Lenses, But Can They Do Different Prescriptions for Each Eye?

Yo, so I was checkin' out Twinklens and I gotta say, it's pretty dope. I was lookin' for some prescription lenses and they had 'em, which was a relief 'cause I was startin' to think I was gonna have to go blind or somethin'.

One thing I was hopin' for though was the option to have different prescriptions for my left and right eyes on the same pair. Like, I don't know if that's possible or not, but it would be sick if it was.

Anyway, I'm still stoked that I found some lenses that work for me. Thanks Twinklens, you saved my eyesight!

Read full review of Twinklens
Hide full review
ComplaintsBoard
H
Verified customer This complaint was posted by a verified customer. Learn more

Twinklens Twinklens Review: Decent Quality Products, Longer Shipping Time Than Expected

I recently ordered from Twinklens and overall, the online ordering process was pretty good. I decided to go with products from the US category to get faster shipping. However, I was a bit disappointed when it took 12 days to arrive instead of the expected 2-5 days. It was a bummer that I couldn't use them for Halloween, but I suppose I can save them for next year.

When I received my order, the packaging was decent and the products seemed to be in good condition. I was excited to try them on and see how they looked. The lenses themselves were easy to put in and felt comfortable. I was happy with how they looked and they definitely added an extra touch to my costume.

One thing I did notice was that the lenses tended to dry out my eyes a bit after wearing them for a while. I'm not sure if this is a common issue with colored contacts, but it was something I hadn't experienced before.

Overall, I would say that my experience with Twinklens was pretty good. The shipping time was a bit longer than expected, but the products themselves were decent quality. If you're looking for colored contacts for a costume or just for fun, I would recommend giving Twinklens a try.

Read full review of Twinklens
Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more

Twinklens Mixed Experience with Twinklens: Shipping Delay and Missing Lid, but Decent Quality Contacts

I recently ordered some contacts from Twinklens and it took a hot minute for them to arrive. I was a little thrown off because the shipping label was printed almost two weeks before the tracking number showed any movement. But hey, at least they eventually made it to my doorstep.

When I opened up the package, I noticed that one of my contact cases was missing a lid. Bummer, because now I can only use one of them. Not the end of the world, but still a bit annoying.

Overall, I'm not super impressed with my experience with Twinklens. The shipping delay and missing lid were both pretty frustrating. But on the bright side, the contacts themselves seem to be decent quality. So if you're willing to deal with some hiccups along the way, Twinklens might be worth checking out.

Read full review of Twinklens
Hide full review
ComplaintsBoard
T
Verified customer This complaint was posted by a verified customer. Learn more

Twinklens Twinklens Review: Great Shopping Experience, Hoping for Timely Delivery

I had a great time shopping on Twinklens. When I placed my order, I was excited to see that there was no shipping time listed. However, I was a bit disappointed when I didn't receive any information about when my order would arrive. I've had bad experiences with other companies that make you wait for over 30 days and then never deliver your order. I really hope that's not the case with Twinklens.

The lenses I ordered look absolutely stunning and I can't wait to try them on. I'm hoping that they arrive before Halloween so that I can dress up with my kids and be the best-looking parent on the block. Overall, I'm really happy with my purchase and I'm looking forward to seeing how the lenses look on me.

Read full review of Twinklens
Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

Twinklens Twinklens Review: Fast Delivery, Fantastic Contacts, and Amazing Customer Service!

I recently ordered some contacts from Twinklens and I have to say, I was pleasantly surprised! I received my order in just two days, which was super fast. And the contacts themselves are fantastic! They exceeded my expectations and fit comfortably in my eyes. The color is just awesome and really makes my eyes pop.

I want to give a big thank you to Twinklens for providing such great products and service. I will definitely be ordering from them again in the future. And I'm already telling all my family, friends, and coworkers where I got my contacts from.

Overall, I have to say that Twinklens has some amazing customer service. They really go above and beyond to make sure their customers are happy. I highly recommend them to anyone looking for high-quality contacts at a great price.

Read full review of Twinklens
Hide full review
ComplaintsBoard
S
Verified customer This complaint was posted by a verified customer. Learn more

Twinklens Disappointing Customer Service Experience with Twinklens: A Review

I recently had an experience with Twinklens and I must say, I was not impressed with their customer service. The response time was not fast at all, and there were times when I didn't receive a response either by email or chat. This was quite frustrating as I needed some urgent assistance.

To make matters worse, I had paid for fast delivery which is supposed to take up to 7 business days. However, I received the delivery only yesterday, which was way beyond the promised delivery time. This delay in shipping ruined a lot of my plans and caused me a great deal of inconvenience.

What's more, I did not receive a normal call from a service representative nor an apology for the delay. I was also not satisfied with what I was compensated for. This left me feeling quite disappointed with the overall experience.

Despite these issues, I must say that the product itself was of good quality and met my expectations. However, the poor customer service experience left a bad taste in my mouth and I am not sure if I would use Twinklens again in the future.

In conclusion, while the product quality was good, the customer service experience was not up to par. I hope that Twinklens takes steps to improve their customer service in the future, as this is a crucial aspect of any business.

Read full review of Twinklens
Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

Twinklens Unsatisfactory Shopping Experience with Twinklens: Poor Customer Service and Payment Struggles

I had a bit of a struggle trying to purchase from Twinklens. It took me a good two weeks to finally get my payment method accepted on their website. At first, I was starting to think that maybe the company was a scam because my debit/credit card just wouldn't go through, even though I had more than enough funds to cover the costs. I tried reaching out to their management team and customer service, but unfortunately, they weren't much help and didn't take the time to resolve my issues. This caused a two-week delay, and I needed the product ASAP. Overall, my shopping experience was unsatisfactory due to the poor customer service and janky website.

Read full review of Twinklens
Hide full review

About Twinklens

Screenshot Twinklens
Twinklens is a reputable and reliable online store that offers a range of high-quality contact lenses for both prescription and non-prescription wearers. With a vast selection of lenses to choose from, customers can quickly and easily find the perfect pair of lenses to suit their individual needs and taste.

When browsing the website, customers can explore the wide variety of contact lenses available in different colours, styles, and designs. The lenses are crafted using the highest-quality materials and technologies, ensuring unparalleled comfort and durability during wear.

One of the standout features of Twinklens is their commitment to providing excellent customer service. The website is easy to navigate, and customers can quickly find the information that they need regarding shipping, delivery, and returns policies. Additionally, Twinklens provides a wealth of information regarding contact lens care and maintenance on their website, ensuring that customers have all the necessary information to keep their lenses clean and safe for use.

All in all, Twinklens is an excellent choice for anyone looking to purchase high-quality and stylish contact lenses. With a comprehensive range of lenses to suit all needs and tastes, exceptional customer service, and a commitment to quality and safety, Twinklens is a trusted and reliable option for anyone who wants to see the world in style.

Overview of Twinklens complaint handling

Twinklens reviews first appeared on Complaints Board on Mar 30, 2023. The latest review Excellent Customer Service and High-Quality Lenses from Twinklens was posted on Jun 17, 2023. Twinklens has an average consumer rating of 1 stars from 29 reviews. Twinklens has resolved 0 complaints.
Ratings on other sites
Trustpilot
Trustpilot
4.7
508 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Twinklens contacts

  2. Twinklens phone numbers
    +1 (202) 866-6968
    +1 (202) 866-6968
    Click up if you have successfully reached Twinklens by calling +1 (202) 866-6968 phone number 0 0 users reported that they have successfully reached Twinklens by calling +1 (202) 866-6968 phone number Click down if you have UNsuccessfully reached Twinklens by calling +1 (202) 866-6968 phone number 0 0 users reported that they have UNsuccessfully reached Twinklens by calling +1 (202) 866-6968 phone number
  3. Twinklens emails
  4. Twinklens social media
Twinklens Category
Twinklens is related to the Online Shopping category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.