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don't use this site, it is horrible!
I purchased two tops and three shirts on this site. And all item were nothing like the picture. On the site they have very pictures of good looking clothes, but I received items made from cheap material. I ordered large size items, but all the items were for skinny girls. They barely reached my waist. Also some items were completely damaged. Some had hols, other item was missing a button. My two tops had the wrong colors. I purchased red and blue tops, but they sent me yellow and green ones. I called them and they apologized. They told I've got someone's else's package. Then I asked where my order was. I was told they cannot give me information about other clients. Well, I don't care anymore. I believe my real items had the same quality. Don't use this site, it is horrible!
this whole website is full of crooks and liars
I ordered about $50 worth of stuff from this site and I didn't receive any of it. They just send out some stupid "tickets" but you never get a direct answer to any of your questions and there's not a real person you can talk to. This whole website is full of crooks and liars. They just steal your money and don't care about getting you the right things, or even getting you your items.
Read full review of RoseGalnever received items
I ordered two dresses and a pair of shoes three months ago from Rosegal. The website looked really good and I never thought this would happen. I paid about 120euro altogether and have never received anything. When I tried to get through to someone there seemed to be no customer service and then I realised it must be a scam. After seeing a lot of similar reviews I now know that I will never see this money again and probably the same with the items I ordered. This website should be black listed as they are obviously ripping off a lot of people every day.
Dear Amanda,
Thank you for your important feedback.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
ordered two dresses, they were way too small, sent them back, cannot get through to ask for my refund.
I ordered two dresses in size large, just in case they were made small, and they were. They must use a Chinese size, not American. So I sent them back via USPS on 10/06 and asked for a refund back to my Visa card. Cannot get through the form as I do not have the order number and the form will not get to them without the order number.
Dear Liz,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fit.
We have taken care of your complaint and will offer you a resolution.We would be very grateful if you could provide us your order number or email address registered on our website.
If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
no one replied to phone calls and chat agents were unavailable
I have seen the ad of the website www.rosegal.com. I felt in love with some of the items and have ordered them. I didn’t receive the order on time, so I returned to the website and asked the rep from chat about this order. It showed that the reps were online, but none of them replied. I tried to call them, but the phone was switched off. It was only me, who believed to the fake ad, or there were others, who became their victim.
Dear Reviewer65588,
Thank you for taking your time to write your review.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
Our team has reviewed your complaint and will offer you a solution.Could you please provide us your order number or email address registered on our website?
If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
misleading and refusing to refund me back
I placed an order with rosegal about two weeks ago. I recieved the items on monday 8/17/2015. When i opened the package i noticed it was light and very small. I had ordered all my 7 items in extra large. Well this company is misleading their extra large can fit a child or a very petite lady that is a size 2/4. Not only that 2 of the dresses i orders said they were chiffon false those dresses are made of polyester. Then another romper was not even sewn all the way. This company refuses to refund my money and send me an rma. This company should be closed down for misleading all kind of innocent customer like myself.
Dear sara,
Thank you so much for your important feedback.
We offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fit.
I have followed up your case and our team will solve it for you.Please kindly provide us your order number or email address registered on our website.
If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
wasting time and money
Don't ever get into business with Rosegal.com if you value your time. It has been a nightmare for me. I ordered a coat, which I paid about $50. When I received it, it obvious has only 50 RMB quality, or probably even less. I requested full refund and prepaid return label right away. Oh, boy...the nightmare began right at the moment I started to contact them. It has been like puling teeth communicating with them. Many back-and-forth and many days later, here I am, unhappy, annoyed, and much much time wasted! The last response from them is the one, they ask me to delete the negative review I wrote first before they even consider to refund me the full refund...uh uh...so...don't ever get into business with them if you value your time and energy, and of course, you money too.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am going to sue you . Thank you and have a nice day.
I have order shoes and a carpet at the end of July. You have taken my money and I received nothing. Cheryl Shankweiler 8260 Camille Ct. Mobile, Alabama 36695
I'll like to change it for a different one.if so, call me [protected] ASAP please.it's very important to me I think I made a mistake through my order so please if possible allow me to change i t .l'll be very happy.
Please, again I'm begging you to change the size of the skirt to an extra large one because the that was sent to me is too small& I want to change for a different one.my order # is zp1709071939290191.thanks.I be very happy if someone at rosegal can help me solving the issue& I promise that I will not bother your again.once more thanks.
I will be suing this company my sister is a lawyer and I have tried to contact this company numerous of times. I have paid for 6 to 8 day shipping and I have talk to other customers were they complained too so if I do not get my item before the 20 I will see u in court and ur website will be cancelled permanently
Why can't I talk to a customer service rep when I call? Is this a real business. Seems a lot of people are getting disappointing results. I would like to place an order. Please reply in a timely matter . I hope this is not a scam.
I ordered
And have not received my merchandise. They have taken the mo ney out of my account. All the numbers listed are not valid numbers. I am on a fixed income and can not afford to loose money. I would appreciate any help. Thank you
This is really pissing me off! You can ship my product or give me back my money! I am getting ready to let the bbb know what your up to! I am getting in contack the better bbb! So give me the orders or give me my money back! And this not a joke! The bbb will get in contact with you!
I was stuck with my purchase because I couldn't speak with anyone in customer service. Called the number and it kept ringing busy
I actually called DHL and they said that was a false tracking number called the company was told to contact via email. I hade already done so... No response I want my money back! Made purchase through paypal.
return policy
I ordered a jacket and a top from rosegal. I received the items in a somewhat timely manner which were both stuffed in a large manila packing envelope. there were no labels on the clothes and no sizes. I ordered a large in the jacket which would fit a 6 year old and a top that was made out of a cheap material. I submitted a ticket through their website for...
Read full review of RoseGal and 9 commentsorder not received; requests ignored
My order was supposedly mailed over one month ago and I still haven't received it. I've sent two requests for RoseGal to contact me regarding my issue, and even though they say "we will contact you in 24 hours", I haven't received any notification from their service department. In fact, I don't even see my request numbers listed on my login page. It seems as though this company is a scam. My advice, DO NOT ORDER FROM ROSEGAL!
The complaint has been investigated and resolved to the customer’s satisfaction.
I order back in April 21 and it was a lot of money for me, please I really want what order. I will not order from you again
Dear sjdn,
Thank you for your valuable feedback.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
Our team has reviewed your complaint and will offer you a solution.Could you please provide us your order number or email address registered on our website?
If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
I paid for expedited shipping, my order arrived 2 months later and the was nothing like advertised in fact it actually looks like its been made up of scraps of a wetsuit and other bathing suit materials and the sizing is so random and awkward fitting I'm not even sure it would fit anybody shape right I have no Idea how they are still in business
Scam company. Cheap clothing. Can't get ahold of anyone to return the items.
I ordered boots thats were way smaller than they say i also order jumper an bag with it not recived, i cant open a ticket to email them cant get an online chat.im so upset
I've had the exact same issue, except I ordered in AUGUST, and still have not received anything...
I ordered 2 sweaters August 9th, it is now October 20th and I have yet to receive ANYTHING! The "Live Chat" is never working, the "Support Ticket" they never respond to, and I'm out money for clothing I've never received! Like really, 3 months and still nothing! My order number is/was Z1508121251413322.
scammers
Scammers. I bought a dress online from them. After 30 days I still had not received my item. They sent a fake tracking number but couldn't tell me what company they shipped my package with that had that tracking number. Needless to say I never received my dress. When I contacted them they gave me a bunch of excuses and said to just wait longer. The sentences they used weren't complete and didn't make sense and used poor English structure/grammer. This company is a bunch of scammers!
Dear svandyke01,
Thank you for your important feedback.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
I have followed up your case and our team will solve it for you.Please kindly provide us your order number or email address registered on our website.
If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
poor quality false advertising
False advertising, poor quality, poor workmanship, poor customer service, fraud...
Item is not as appeared on website, the slit that is shown is not what is on item. What is on item is a cut that will fray.
Quality is cheap and poorly made...item is not lined, no cups for breasts, item is sheer. Why would a vintage suit be sheer. I mine as well go buff naked. Bottoms that came with it is a triangle attached by 3 strings
Refund offered doesn't even cover my shipping costs...asked for refund and was told because I received my package they could only offer me 20% and would I accept that? NO I WOULD NOT. That doesn't even cover my shipping costs and of course I received my package how else did I make a complaint and how else would I know the item and company is horrible...
The complaint has been investigated and resolved to the customer’s satisfaction.
scam and I have no idea how to get money back
I bought swimsuit and dress from www.rosegal.com, and I was upset that they turned out to be scammers. They took money and provided fake tracking number. After couple of weeks they ignored my emails and my order hasn’t been delivered. I have no idea what to do now, so please maybe someone can help to return money back.The worst company ever, so avoid these ### and post comments about your experience with them.
I finally received my larger order and like the others are all too large and I would like to exchange but don't know how...also
Iam unable to sign into my account. It say doesn't recognize my emails so when I try to register it says already a member. This is all so frustrating.
All of my clothing was is to big. I sent them an email through customer support asking how do I get a refund. They sent me something back stating to take pictures and give them order numbers, they have order numbers they sent the order! They will not send me a refund paper to send the stuff back to get my money!
Dear Madam/Sir,
I would like to make a complaint because the order mentioned above was partially shipped, I did not get all the products that I have ordered.
When will I receive the rest of my products please?If I don't receive the rest of my products, can I get a refund for the products I didn't get?
Thank you for understanding.
I love Rosegal products clothes ect
All ways buy from Rosegal and I never hasn't a problem my order on time I'm so happy
My name is Manoucheca Luma by the way with love
I got 4 shirts and they do not fit how do I send them back sand them back and get a bigger size. My order number is EV89297470CN THANKN YOU, LINDA WEIGARTZ ;[protected])
Hi, am Emma.i had a professional hacker helped me hack into my spouse's email and calls log and Facebook account, when i find out he was cheating on me, if you need help you can contact him on murphy.c8990@gmail.com.i think is high time we take this cheater out for good.Good luck as you find out what your spouse as been hiding from you.(any problem relating to hacking) just a mail and it done. he hacks all most everything from, facebook, emails, text, viber, kik and lot more.if you engaged yourself in a scam and want to get your money back, you can contact him on that too.getting the job done is so easy for him.Emma referred you in.
Dear Tinyt,
Thank you for recent comments.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
We have taken care of your complaint and will offer you a resolution.We would be very grateful if you could provide us your order number or email address registered on our website.
If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
Ordered form this company months ago, july last year, have had 2 false claims that goods were being shipped and to date had nothing. Should have read others comments first, avoid this company at all costs!
About RoseGal
One of the standout features of Rosegal is its dedication to providing affordable and fashionable options to a diverse customer base. The site offers competitive prices on all items, and it's not uncommon to find a wide range of deals and discounts during the course of shopping. Additionally, the site also provides free standard shipping on most orders and a 30-day (or longer) money-back guarantee, making it easy and convenient for customers to experiment with different styles and products without breaking the bank.
Another noteworthy aspect of Rosegal is the company's commitment to improving their customer's shopping experience. They have a dedicated customer support team that is available 24/7 to assist customers with queries, issues or concerns, and their in-depth FAQ and Help section provides a wide range of information about their products, policies, and practices.
Rosegal’s range of clothing and accessories appeal to a broad customer base, with styles ranging from casual and comfortable to chic and sophisticated. Their clothing line includes dresses, tops, bottoms, swimwear, activewear, and outerwear. They also offer a broad range of accessories, including handbags, shoes, jewelry, and hats.
The home décor section of the site offers a wide range of items to enhance the customer's living space. From bedding to bathroom supplies, kitchenware, and more, Rosegal provides an excellent range of affordable products to help transform any living space into a warm, welcoming, and stylish environment.
Overall, Rosegal is an outstanding online platform that offers a wide range of fashionable, affordable products, exceptional customer support, and a seamless shopping experience. They remain a highly popular choice for those looking for quality clothing and home décor items at competitive prices.
RoseGal Customer Reviews Overview
Customers frequently mentioned that Rosegal has a diverse selection of products, with something for everyone. The website's categories include clothing for men and women, plus size, accessories, shoes, bags, and home decor. Customers noted that the prices were very reasonable, with many items costing significantly less than they would at other retailers.
Rosegal also received positive reviews for its shipping times. Many customers stated that their orders arrived quickly, often within a week or two of placing their purchase. The company offers free shipping on orders over $49, which also received praise from customers.
Returns are another aspect that customers appreciate about Rosegal. Several reviews mention that it's easy to initiate a return and that Rosegal has a good return policy. The company also offers a convenient live chat feature, where customers can get help with their orders or ask questions about products.
Overall, Rosegal seems to be a reliable retailer that offers a wide range of affordable products. The company's positive customer reviews indicate that it's a trustworthy website to shop from.
### How to File a Complaint Against RoseGal on ComplaintsBoard.com
1. Log in or Create an Account:
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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue you have with RoseGal in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with RoseGal. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, and the company's response.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission Process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps carefully to effectively file a complaint against RoseGal on ComplaintsBoard.com.
Overview of RoseGal complaint handling
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RoseGal contacts
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RoseGal phone numbers+1 (888) 320-8188+1 (888) 320-8188Click up if you have successfully reached RoseGal by calling +1 (888) 320-8188 phone number 0 0 users reported that they have successfully reached RoseGal by calling +1 (888) 320-8188 phone number Click up if you have UNsuccessfully reached RoseGal by calling +1 (888) 320-8188 phone number 0 0 users reported that they have UNsuccessfully reached RoseGal by calling +1 (888) 320-8188 phone numberUnited States+1 (360) 857-6001+1 (360) 857-6001Click up if you have successfully reached RoseGal by calling +1 (360) 857-6001 phone number 0 0 users reported that they have successfully reached RoseGal by calling +1 (360) 857-6001 phone number Click up if you have UNsuccessfully reached RoseGal by calling +1 (360) 857-6001 phone number 0 0 users reported that they have UNsuccessfully reached RoseGal by calling +1 (360) 857-6001 phone number
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RoseGal emailsmarketing.c@rosegal.com99%Confidence score: 99%Marketingwebgains.fr@rosegal.com97%Confidence score: 97%legal@rosegal.com97%Confidence score: 97%Legalsupport@rosegal.com96%Confidence score: 96%Supportdella@rosegal.com95%Confidence score: 95%collaboration_kyle@rosegal.com80%Confidence score: 80%affiliate.fr@rosegal.com79%Confidence score: 79%security@rosegal.com78%Confidence score: 78%support
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RoseGal headquartersPO Box 30490, Staten Island, New York, 10303, United States
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RoseGal social media
Most discussed RoseGal complaints
scam and I have no idea how to get money backRecent comments about RoseGal company
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Dear Susan,
Thank you for your valuable feedback.
Please understand we source our items direct from the manufacturer.We have submitted the problem to our supplier then will check and resolve it for you soon.
I have followed up your case and our team will solve it for you.Please kindly provide us your order number or email address registered on our website.
If any question, please email to support@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service