The RoomStore reviews and complaints 1
View all 46 complaintsThe RoomStore - Billing
Their billing is screwed up! I went to the Austin North location and bought my furniture. I put down $1000. I got the bill and it said that I still owed the total amount. I had to call for 3 days to get this straightened out! They apparently re-credited by credit card with the $1000 instead of subtracting the $1000 from the total amount. They wanted me to finance the entire amount which they should have told me this at the store before I paid them $1000 on my credit card. I had to call my credit card company so that they could issue a check since their financing company will not take my credit card. They only want money coming directly from my bank. It will take 2 weeks to get a check from my credit card company. I would not advise shopping at the roomstore.
The complaint has been investigated and resolved to the customer’s satisfaction.
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