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RockAuto

RockAuto review: Mazda headlight assembly

R
Author of the review
11:41 pm EDT
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Rock Auto is horrible. Absolutely horrible!

I have ordered three headlights from Rock Auto, the first two were not assembled correctly so I had to pay their ridiculous fee to ship it back roughly $90.00 (not my fault for your faulty product) I want to be refunded.

So I ordered another light and upgraded by roughly an additional $400.00 To hopefully ensure the product would not be faulty/improperly put together. I received the third headlight today September 13,2023 and it’s missing all the electrical, it’s only a shell, all this for over a $1000!

This was not in the description.

The description and the picture clearly stated a fully assembled headlight assembly with adaptive control, why would the first two you sent have all the parts but the third one at $400 more doesn't?!

Rock Auto clearly sent the wrong product and are expecting me to pay roughly $90 (again) to ship it back to them.

Their service attendant said it was my fault!

My fault? Unbelievable, disgusting in every sense of the term.

They owe me close to $180 in shipping costs.

Desired outcome: I want them to refund the first shipping I had to pay for a faulty product and want them to send me a return label for the third product that is missing major parts for operation.

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  2. RockAuto phone numbers
    +1 (608) 661-1376
    +1 (608) 661-1376
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    +1 (866) 762-5288
    +1 (866) 762-5288
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  3. RockAuto emails
  4. RockAuto address
    6418 Normandy Lane Suite 100, Madison, Wisconsin, 53719, United States
  5. RockAuto social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 20, 2024
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