Rochester Furniture — feathers protruding out of couch
I purchased a couch from Rochester in November last year on a 24 month finance plan.
I only opened the couch when we moved in February this year.
Immediately feathers started protruding from every single cushion which poked and hurt when we were on the couch.
I emailed the salesperson who sold me the couch (without informing me of the feather problem) and he said it's 'normal' and should stop after some time.
I am paying an absolute fortune for this couch and have to deal with this on a daily basis.
How is this couch going to look in 5 years when every single feather has come out?
I would like to know if this couch can be returned and refunded as I can't go on like this and I am extremely dissatisfied with the product purchased.