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1.1 216 Reviews

Roblox Complaints Summary

2 Resolved
203 Unresolved
Our verdict: If considering services from Roblox with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Roblox reviews & complaints 216

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Newest Roblox reviews & complaints

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11:56 am EDT

Roblox Roblox Studio

Roblox Studio cannot connect to the server, so i can't continue creating my game. this is most annoying it has been happening for two days now, and it's not the internet connection ether, one of my other developers has been having the same issue, so please fix this soon, if it is not resolved soon-ish, then i may just start programming else where. PLEASE FIX THIS ISSUE!

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4:59 pm EST

Roblox Account disabled

I had some fraudulent charges that I inquired about. They said no hackers can get to the account. Then they say they can't verify me because there was no email associated with the account. That didn't stop them from letting me purchase robux. All the sudden I am unable to login to my account. Never had any issues until I filed a claim which they denied. I'm only asking tj have my account I locked so we don't lose all the legitimate purchases. This is very disappointing. I feel like they have stolen from my 9 year old because she saves money to buy robux. This is ridiculous and horrible customer service.

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4:08 pm EST

Roblox Roblox

I put in a 15 dollar roblox card and only received ten dollars from them... Which means they stole 5 dollars off that card. I just paid for the 9.99 800 robux piece and put in the 15 dollar card which left me a balance of 1 cent and not 5 dollars and 1 cent. Why is roblox becoming so hard to deal with? Why do they not have reasonable customer service? Why are their staff getting corrupted? Had enough of this site and am now going to fight to have this site banned forever from the internet.

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Update by Ann Docker
Jan 03, 2020 9:50 am EST

Roblox has the 9.99 deal for 800 robux. I put in a 15 dollar card and received only 9.99 from it. they literally scammed me for 5.01. I paid 15 dollars for that card and the 5.01 should have been added on... but it wasn't. right there is theft by roblox. as well... you cannot communicate with this company stealing money left right and center from everyone... to deal with issues that need to be dealt with. as well... since both my grandson and myself have been on roblox... he was hacked twice... and for me I am trying to make clothes right now and someone has gone through them and changed all the info on them... now... I simply cannot get my clothes that I make to be visible or work and I am doing the exact steps for them. I feel like someone working for roblox is simply sabotoging all they can so that we cannot get ahead in our creativity that roblox has allowed us. there is just no way hackers are constantly doing this and the only people who have real access to your accounts are those working for roblox.

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J
6:15 pm EST

Roblox Hackers are roblox designers and no response from corporate

My daughter's Roblox acount was hacked by a Roblox designer. I've emailed and called Roblox multiple times and haven't received a response. Not only are they non-responsive but they have a handful of games that promote gangs and gang violence.

If used appropriately and under adult supervison, the game can be a pleasant experience. However, this experience with this hacker (username: unreleasedyeezy) has convinced me that Roblox is not a safe space neither are they responsive or responsible.

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jojo76
london, GB
Oct 31, 2020 5:54 am EDT

I have just experienced watching my daughter have machine gun wielding characters enter her 'safe home' this morning! shooting bullets everywhere! if I knew this game was violent obviously we would not have allowed our children to use it!
I am DISGUSTED! someone needs to sort this out !

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Ann Docker
, US
Dec 31, 2019 2:58 pm EST

Roblox is dangerous to anyone who isn't a hacker and just wants to play games reasonably. But nope and I fully believe their staff they hire under the table are involved in the scamming and hacking of clients. There is no communication properly or professionally to roblox. My grandsons account was hacked twice... My computer alone has been tampered with through their staff only. When roblox refuses to deal with issues appropriately or deal with their paying clients professionally, then it is safe to assume this game site is rotten to its core and unsafe and I fully believe their staff are involved.

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S Rosa
, US
Jan 22, 2021 10:40 pm EST
Replying to comment of Ann Docker

Hi!I believe the same thing!Do you know if there is any authority that would be able to deal with this matter?

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ichigokurosaki is good
Aubrey, Texas, US
Mar 01, 2021 1:55 pm EST
Replying to comment of Ann Docker

i highly doubt they hire under the table

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S
10:17 pm EST

Roblox Robux

yeah so I was playing roblox highschool 2 and there was a "flying reindeer" that was available for about 250 robux because I didn't see how much it was because I didn't want it if it had to do with robux so I exited and I was clicking for my "daily reward" thingy and it clicked on the reindeer so i'd like to get a refund because I really don't want it and i'd like my robux instead thanks and happy holidays to you guys at the office

(username: stampyenderwolf12345)

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3:36 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Roblox Unauthorized charges from kids

Yes 150 dollars was made from my paypal I did not authorize or approve this. Don't know how they had my paypal information linked to Roblox. 4 charges of 115 dollars. Now bank is negative and each charge that bounced extra 30 dollars. Roblox won't reply or answer. I don't think kids should be able to purchase like that. When I purchase 5 dollars for allowances for her then the bank ask me to verify everytime to sign in to bank and show the dollar amount. It did not do that she was able to log in use my PayPal which wasn't on file weird purchase 2 49.99 purchase and 10 and 5. I need that money back as a child shouldn't be able to make game purchases when under 18 .

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Update by Rhonda gott
Dec 10, 2019 9:38 am EST

Do you know me no so who are you to judge are you got I work and my husband has 2 jobs on 3 hrs a sleep a day to take care of ours and pay the bills. Are you god? Who are you to judge . Thank you Roblox for the refund as they say this happens a lot and a lot worse.

Resolved

There giving a refund as I talked to them yesterday thanks

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I
7:14 pm EST

Roblox Hackers

Hello roblox, I have been seeing alot of hackers lately, you havent been banning these playing and its getting on my nerves now, I cant have fun on my favourite game because of these stupid hackers, can you please ban all of these playing, it would be amazing help, thats all I would like in the system, a ban detector. A ban detector would look at all the reports and view what the player is doing. This way, any report of a hacker will be detected and will be banned instantly
Kind regards - kolililpastre

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ichigokurosaki is good
Aubrey, Texas, US
Mar 01, 2021 1:58 pm EST

what are they doing though?

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1:32 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Roblox Keep getting locked out of account

Hello

I have emailed your customer support about 20 times in the last week. My daughter got locked out of her account (or hacked?). Your customer support helped me to get the account back up and running. After that her account was running for less than 24 hours and then she was locked out again. I had changed the password, initiated 2 step verification and an adult pin for the settings. After another 24 hours of her account working, she was locked out again. I sent about 10 emails with your "support" and kept getting a generic cut and paste answer of changing password, enable 2SV etc etc. So this time I formatted my daughters Ipad, changed my Apple ID password, changed my email password, changed her Roblox password again and enabled 2SV and adult pin for settings. With in 24 hours she was locked out of her account. So what is going on? It would be impossible for her to be hacked! No way in the world that could happen. Your support doesnt answer the question or try to resolve my issue. I have spent a lot of money on this stuff for my daughter. Its shocking how I am being treated.

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5:26 am EDT

Roblox Account being stopped

30/10/2019 my Daughter being bullied last night on your game we are christians we do not swear they were calling her [censored] and it gos on my Daughter found this morning that you have stoped her account and was very upset so am i and feel that she is the victim here! and please can you reinstate her account as she loves roblox and is gulity of nothing.We do not swear and on this game i find it very unsetteling that it gos on and on on your game and my daughter just wanted to play happily please sort out her account and let her enjoy roblox again. Jo lees parent.

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Ann Docker
, US
Jan 03, 2020 9:54 am EST

No one works for Roblox...just ONE person sitting in a dark room all alone having a nervous breakdown cause he has NO HELP to deal with ALL the issues going on at Roblox. This is how Roblox trains their one employee...at a time. LETS GET ROBLOX BANNED FROM THE INTERNET.

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S
4:46 pm EDT

Roblox Account closed

There was a problem with my bank account linked to PayPal
Someone had opened up a Paypal account using my bank account details and unfortunately I didn't pick up the problem for a long time
There were many transactions none of them for Roblox that were not authorised by me around 90 transactions and over an 18month period Unfortunately due to the amount of transactions I marked one that was incorrect as amount on paypal as USD and on my bank account as AUD at the time of checking my head was spinning and I made a mistake obviously not realising at the time as I marked the wrong transaction I was looking for mismatched amounts between bank account and paypal account
I didn't realise this until my sons account was cancelled
I don't know what to do to fix this now
My sons been using Roblox for a very long time and we've never had any problems
He's made a lot of purchases and all the inventory he paid for is in this account
Which means all his progress has gone up in smoke
How can Roblox just close the account and from the responses I've been getting they seem be all computer generated - there is no customer care and the only number offered is in the US
I was not given the opportunity to explain what had happened and I made an honest mistake
I would like the account bsheplv reinstated

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7:33 pm EDT

Roblox Unauthorized charges

I had 4 days of continuous charges that racked up over $500 on my debit card through ITunes. My 8 yo doesn't know how to make in app purchases. How is this possible?! I called Apple/ITunes support and they said I don't meet criteria to be reimbursed but wouldn't tell me what that criteria was when I asked. There are days where our son could be in school-I'd love to know times these charges were authorized. Any advice?

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Kevin Hoffman
Kevin Hoffman
Buffalo, US
Nov 05, 2019 6:57 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Rachelmb73, here is some advice.

1.) Watch what he is doing on the tablet / computer by turning screen recorder on to see what he is doing.
When he leaves the device, watch the footage.

2.) Get the purchase history's IP address. It can help tell if it was from your house.

One thing from me, what time does he go to school and back?
What time were those charges made on?

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G
8:36 pm EDT

Roblox Robux change

The change for robux is downright unfair, it was already bad enough. Now you only get 880 robux for 14$ AUD? That's overpriced as all hell. 7$ for 440 is garbage, even with 450 it was bad. This needs to be changed back immediately as it's horrific and a shameless cash grab. No normal child can afford these prices and it's outrageous. There is no reason for a change other than wanting to try get even more money from innocent children.

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6:28 pm EDT

Roblox Robux prices. Robux value

Fix the robux things I was going to get a pass now I cant w/o getting more robux for 100! Fix that please.
-kid
Robux currency manget robux to purchase upgrades for your avatar or to buy special abilities in games.
Starter kit
440
880
1, 870
Super value
4, 950
11, 000
440 price 4.99
880
Price 10.00
1870 price 20.00!
On to the super value!
4, 950! Price $50.00!
11, 000 price $100 dollars I am thinking of quitting roblox...
I am really mad about this
Reach me at
Orion. [protected]@gmail.com

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2:18 am EDT

Roblox I can't get back into my account.

Roblox, right now, I logged out of my account, and it said I needed a 'two step verification.' But the thing is, I never got a code back! Please get my account back. And change the two step verifaction and turn it off. My account name is "XxSamanthaOmqxX'' My password is ''Samkeian07.'' Please get my account back and turn off the two step verification on my account. Please. :( In 9 days, it will be my birthday. I had that account for 1 year. And my mom wasted so much money on robux. :( Please! I'm begging you. I also used a different email. So I dont know the code.. But I know my actual email, I didn't put it. I put a random one I got from the internet.

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guccinature
, GB
Dec 03, 2019 9:04 pm EST

Roblox I am writing to you, to inform I cant get back into my account my password was ethier (Wolves1877 or Chidlow27) please may I have my account back my nan has died the Scammer's username is (Lovegurl367) please may I have it back

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guccinature
, GB
Dec 03, 2019 9:05 pm EST

my username is (kittycatvallintimes)

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R
10:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Roblox The dark dominus item.

I have a quick question, why would you change the description on the dominus? I was so happy to see it and it said it can be a redeemable code, I went to walmart and bought $50 worth of the roblox toys and didn't get it because when I came back on, I saw the description and it said can be in SDCC and I was very upset. Why would you do this? ;-;

This hurted me and I was excited to get my first dominus, I guess it will never happen. :(
I felt like this was kind of a scam, please do your best to resolve this problem and thank you.

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4:34 am EDT

Roblox Deleting my roblox account

I have had unauthorised payments taken from my bank from itunes for robux. My account has now been deleted which I am unhappy about and would like to appeal this decision. I would like the account eenablox re activated as I am a loyal player I have spent a huge amount of game play time getting to where I am in certain games. I record roblox games while I play with other roblox users & upload them, this is a hobby which I love and enjoy and take very seriously. I am midway playing games and have collected many items and have high scores saved. This is very upsetting for me that you can just delete my account. I was asked in my email if I wanted my account deleted to which I replied ‘no'. This is not fair. I have not violated anything as I am not the one who made the transactions so why do I have to suffer for something someone else has done? I have now made my account secure and removed all payment details aswell so this does not happen again. I would not have complained if I knew my account would be deleted. Please can this decision be reviewed again?

Please can you try and understand how unfair this is as now I have been told that I am not getting my money back from apple for the transactions as the purchase is not appearing in my purchase history. This should be proof that I have not made these transactions. So now I lose out on my money and my roblox account has been deleted. There has to be something someone can do and sympathise in this circumstance and re activate my account. I will even withdraw my complaint as nothing has been resolved if I can get my account re activated.

I have reviewd all previous information and I am not satisfied with the response. I want this issue to be passed on to someone in charge that will respond back to me with sympathy instead of having a standard robotic scripted and cold reply back.

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3:11 am EDT

Roblox The banning feature on this program's website is just trash

Date: 6/6/2019

Y'know what? I'm quitting roblox because i don't like that when i try to share something good it turns out to be always innapropriate. I don't get 3 warnings i just get a instant ban. Because every single thing i do that i try to make it not innapropriate i get banned for it for no reason at all and i get banned without warning. I uploaded a galaxy cluster photo but no. INNAPROPRIATE. his banning feature needs to be fixed. Otherwise this game is really dumb. Everything that is not innapropriate is innapropriate. Not fair!

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ichigokurosaki is good
Aubrey, Texas, US
Mar 01, 2021 2:02 pm EST

bro theres a link on the corner

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L
8:40 am EDT

Roblox Roblox scam

Not a good company to be spending money with. They don't regulate any of the users that build games so they can scam you out of money any there is nothing you can do about it. Roblox will not help you and their customers service is useless. If you try to defend yourself you'll get banned! These owners should be shut down! Very unethical company! Most of the games that scam you are owned by Roblox themselves so they are making a ton of money and it's in their best interests to not fix any problems at this point until someone suits them! I hope they get invested on fraud because they are stealing money from everyone!

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11:53 pm EDT

Roblox Scam

The more you spend the worse it gets! Roblox is a huge gimmick! Their whole platform is setup to scam money and cause confusion! What better way to do that then to a bunch of 7-14 year old who's parents aren't paying attention! The people who run this should be locked up because they are preying on your children! They get your kids to spend money building up these characters and then if they they can steal your money and can do anything they want and you can't do anything about it or they will delete your account! If you disputed a change your account is gone, even if you bought something and they didn't give it to you that's too bad! Can't dispute the changes! It's crazy!

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6:22 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Roblox Moderation team - false accusations against my daughter

My daughter received a 3 day ban for alledgedly using discriminatory language. I have appealed this decision to which the reply was my 10 year old is guilty of using discriminatory language.

The word was kap pina which is her friends sisters username. I have checked and cannot find anything online which remotely suggests this is an offensive word.

The accusations you have made against my daughter are very serious and I will be taking further action unless this is resolved immediately at the very least with an apology. I understand why you have moderation in place but this is victimisation of an innocent 10 year old over a word which has no obvious or clear meaning to me, my daughter or online.

Her username is unicornhey55mgd

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Resolved

They re activated the account because the accusation of discriminatory language was unfounded

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Roblox Customer Reviews Overview

Roblox is a popular online gaming platform that has garnered a lot of attention in recent years. The platform allows users to create their own games and play games created by others. The community is vast and diverse, with millions of players from all over the world.

One of the most significant advantages of Roblox is its user-generated content. The platform allows users to create their own games, which means that there is always something new and exciting to play. The games range from simple puzzles to complex simulations, and there is something for everyone.

Another positive aspect of Roblox is its social features. The platform allows players to connect with each other, make friends, and join groups. This makes it an excellent platform for socializing and meeting new people.

Roblox is also a safe platform for children. The company has strict rules and regulations in place to ensure that the platform is safe for all users. Parents can also set up parental controls to monitor their children's activities on the platform.

Overall, Roblox is an excellent platform for gamers of all ages. Its user-generated content, social features, and safety measures make it a top choice for many players.

Roblox In-depth Review

Overview: Roblox is a popular online platform that allows users to create and play games. With a rich history and background, Roblox offers a wide range of gaming experiences for players of all ages.

User Experience: The website design of Roblox is intuitive and user-friendly, making it easy for users to navigate and find what they're looking for. Creating an account is a simple process, and accessing features is straightforward. Additionally, Roblox offers mobile apps that are available on both iOS and Android devices, ensuring users can enjoy their favorite games on the go.

Game Selection: Roblox boasts a vast variety of games on its platform, catering to different interests and preferences. From action-packed adventures to creative building experiences, there is something for everyone. The quality and diversity of game genres on Roblox are impressive, ensuring that players never run out of options. Furthermore, users can easily discover popular and trending games, keeping them engaged and entertained.

Community and Social Features: Roblox excels in fostering interactivity and engagement among its users. With communication tools and chat features, players can connect with friends and other players, enhancing the social aspect of gaming. The platform also encourages user-generated content and customization options, allowing players to express their creativity and personalize their gaming experience.

Safety and Security: Roblox prioritizes the safety of its users, especially children. The platform has implemented measures to ensure a safe environment, including robust reporting and moderation systems for inappropriate content or behavior. Additionally, parental controls and privacy settings give parents peace of mind, allowing them to monitor and control their child's online activities.

Monetization and In-Game Purchases: Roblox utilizes a monetization model that offers both free and paid options. In-game purchases are available, allowing players to enhance their gaming experience with virtual items and accessories. The pricing of these purchases is reasonable, and the process is transparent and fair, ensuring a positive experience for users.

Customer Support: Roblox provides excellent customer support through various channels. Users can easily reach out to the support team, and their responsiveness is commendable. The help center and FAQ resources are comprehensive and helpful, addressing common queries and concerns. Overall, users are satisfied with the support they receive from Roblox.

Performance and Technical Aspects: Roblox delivers a seamless performance with fast loading times and stability. The platform is compatible with different devices and operating systems, ensuring a smooth gaming experience for all users. Regular updates and improvements are made to the platform, enhancing its functionality and addressing any technical issues.

Pricing and Subscription Options: Roblox offers a pricing structure that caters to different user preferences. While free accounts provide access to a wide range of games, premium subscriptions offer additional benefits. Users can choose the option that suits their needs, and the value for money is generally satisfactory. The pricing model of Roblox is well-received by users.

Overall User Satisfaction: User reviews and ratings reflect a high level of satisfaction with Roblox. The platform's strengths lie in its diverse game selection, robust community features, and commitment to safety. However, some users have reported occasional technical issues. Overall, Roblox is recommended for users of all ages and preferences, providing endless entertainment and creativity.

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