RIU Hotels & Resortshotel

M
This review was posted by
a verified customer
Verified customer

Disappointed “Never Again!”

The first thing i would like to mention that this resort should not be sold
as 5star hotel .

The hotel Group does cheap deals for local people who can book all weekend
or just one day stay for 60$...

Resort is over loaded with people and security cant cope with this.

During our stay we often observed inappropriate behavior like urinating in =
the pool anf other inapropriate behaviours by local guests.
My main complaint though is about a very bad incident tbat happened to us.
The details of this are the following:

On May 19/6/2017 in the middle of the night around 3am some people came to
our room true balcony on 1st floor and still our phones and money
(180$)when we been sleeping there.When we wake up around 6.30am we realise
d that they missing and we reported to the managment of the hotel. We insis
ted to call police witch they did.This took next few hours (9 hours) for po
lice to arrived.When finally officers arrived they took report but they did
nt show much intrest in our case.When we asked for copy of report they didn
t want to give it to us and they said they will deliver this paper to recep
tion in next few days.

After police left we spoke with Hotel manager and he said that they have s
ituations like that because lots of locals coming for one or two days stay
and they do like he called, , Inside jobs, , stealing peoples belongings.

We also informed our REP from thomson but we didnt get more help.

We try to chase managment and our REP for copy of the report from police or
at least copy of report from security in the hotel but no one want to tal
k to us, staff been really rude and everyone was avoiding us.

Finally i forced them to print out report but they gave me just piece of pa
per without any information and manager refused to sign this.

Day buy day they were feeding us with stories why police didnt deliver repo
rt yet.

In the end on our last day we spoke with our ReP and she said that police r
efused to give us report because they had feeling that we dont tell the tr
uth...

And we end up with nothing..

All of the people we deal with been rude, unprofessional and they treated
us like a criminals.We didnt get any help.

Because of this what happened our holiday was totaly destroyed, we are very
disappointed

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