Ritz Crackers
reviews and complaints

My problem is we have purchased ritz crackers for years once in awhile you find a few crackers broken which is to be expected. But when we continue to purchase these and you find about 20 crackers in the box broken and nothing but crumbs at the bottom that is not good quality. Hope this problem can be rectified unhappy customer. We have to pay enough for your product not your fault. But we don’t want crumbs for our money thank you have a great day. Patricia Beaton

I just opened a new pack of crackers and there is some type of substance on the outer parts of the crackers. It could be peanut butter but it has a more dry consistency and I’m able to rub most it off the crackers. I haven’t checked all of the crackers but at least half of them have the substance on it. I wondered why the crackers tasted funny and it made my tongue a little numb. I have a slight peanut allergy so I am guessing it got peanut butter on there from your machines? Not sure but this is not good and could’ve been worse fits someone with serious allergies.

The last box of Ritz crackers we purchased was VERY DISAPPOINTING! They are tasteless, flat(no body to them)! We’ve been a big fan of Ritz crackers for MANY YEARS, use them for our own daily snacks, parties & just memorable moments with family & friends!

What happened?

Bad batch?

Or you have made your millions and you just don’t care anymore?

Aug 2023, everytime I purchase your product they are a mess. I love the product very much, however the bag they come in is soft sided and all the contents looks like they played football with them. When I have a party I want my chips to not be broken up, hard to serve a nice tray with partial chips. so I resort to a different brand that looks good.

Hi, I am just opening a new ritz crisp and thins cream cheese and onion and it’s all burnt! The after taste is so not good. I am very disappointed. I always get this brand and love the crisp and thins but this bag is awful! Please let me know what u could do to help. All the pieces are burnt and taste awful. Honestly I am very disappointed! Thank you !

Today 07/08 23 i brought 200g box of original Ritz cracker from Tesco in brigg Lincolnshire in the afternoon. Later the same day when wanting to eat them. All the cracker are burnt and taste burnt to. Unable to eat them. Can return if you require. Packaging information is attached in a photo along with a pic of the crackers and receiptof purchase which has all the informationon you require. How this hasn't been spotted in quality control is beyond me.

Yesterday I (08/05/2023) purchased a box of 8 pkg of ritz crackers at Market basket in Massachusetts and when I opened the box to use them and inside were only 7 pkgs

They are expensive enough not to get what you paid for which was $3.99

Please help me out here I don’t know what else can be put in it was as simple as that

[protected]@yahoo.com

Thank you

When I was a kid (i'm 77), ritz crackers were my favorite, now they are not, the flavor, color is different. Used to be a nice rich brown color, and savory taste. Now they are a bland, tasteless, tan color. A change in recipe?, probably, but never admitted by mondelez! Very dissatisfied customer, lol dated 8/4/23

I purchased a large box of vegetable-seasoned crackers, the other day, from my local grocery I haven't had Ritz in a while. I'm on a low carb diet so this was going to be a treat for me, upon opening... They looked exactly how I remembered them nice and buttery, until I took a bite and they crumbled in my hand, all the packs crumbled on me. So... I wasn't able to treat myself to a snack. I didn't throw them away... I used them for my vegetable hot dip.

I enjoyed that very much! I just wasn't able to enjoy them whole.

Ruthie,

I am so tired of buying Ritz crackers only to have them disintegrate when you open the sleeve. My kids loved peanut butter crackers and it is a great afternoon snack, but I can’t make them anymore. I like to make them myself because I could control the peanut butter and not that processed stuff they put on the ready-made’s. I can’t put these on my charcuterie board anymore because it makes it a crumpled mess. Can Ritz please get their act together and start making our beloved Ritz crackers where they’re not just a crumbling mess?

I’ve been eating Ritz crackers every night at bedtime enjoy eating something salty before I go to bed. It’s something to drink usually a diet Pepsi ever since I started doing this I don’t get foot cramps in the middle of the night which has been a win and I’ve gotten used to the taste. I love opening up that package and putting in one of those crackers in my mouth and tasting that salty goodness, but unfortunately quality control is not the same every time obviously and like tonight I open the box and it’s barely got any salt on it at all and it’s not a low sodium salt. This is not uncommon and it’s getting irritating. I really want the product that I’m paying for , it may be there has to be a product called extra salty or just salty so people know when they’re making them that that’s got us some salt on them. I’m the consumer you guys are the experienced ones you should we know what you’re doing help out somebody here, who sees every night will continue to eat them every night till the last day of my nights exist. I need my salty crackers can you make that happen thank you Michelle Torres, 1017 Burlwood Dr. Los Banos, CA 93635 phone [protected] Thanks for listening

July 2023: So frustrating to open a fresh, new box of Ritz Whole Wheat crackers and find many in a sleeve are already very fine crumbs in the bottom of the sleeve. Upon snipping the top, the first-out crackers are totally broken and once I get past the powdery crumbles, none are whole enough for use in serving appetizers! What has happened to our once dependable, delicious Ritz? Did the ingredients change? Is the packaging defective? Does management care? Obviously NOT! There has been a definite reduction in quality over the last year!

Hello. We purchases these chips almost bi-weekly because we love them. However, I just purchased a bag at Dollar General not realizing the back of the bag had never been sealed. I have taken pictures to show the product and the problem. I know things happen. Would just like the bag replaced or coupon to get another bag. I kept the bag but tossed the chips, half of which were missing from the seem in the back. Didn't even notice until I got home. Thank you for looking in to this. If you need the pictures let me know.

Thanks

Joy

These crackers are my favorites but when I open the sleeves the first two or three of the crackers are broken and also throughout the sleeve. It makes it hard to put on a topping. I have purchased these at two Wal-Mart's on US 27 and Tennessee St in Tallahassee, Florida and in Publix on Capital Circle NW in Tallahassee, Florida. I have not noticed this on other Ritz crackers..

I just finished eating a box of Ritz bits with cheese. I was very disappointed because 1/2 the crackers didn’t have cheese. I throughly enjoyed the ones that did. But I have throat cancer and don’t understand why I can only swollow certain things, and the ones with cheese I could. Maybe you could try to fix this. I bought them at Shop n Save, Mt.Oliver in Pgh. Pa. June 7, 2023

Code on box [protected] 7

20 Oct2023XEZ1S2 16.28

We love the Pita Chips and the Salt & Vinegar Crisps. We bought this product a week ago hoping for another positive experience. Frankly this product has no flavor. Nice crunch but no flavor. We are very disappointed. We are loyal customers of the two products mentioned above but will never spend another dime on the cream cheese and onion.

Mark and Jan Leichtle

6/5/2023

We bought ritz crackers as we always do and we were very disappointed and Disgusted. We keep these on hand at all times for we have 21 grandchildren and they are a great snack. The last box we bought was very dark and some were straight up like eating a salt block. We threw them away before thinking we could return them. I have called the 800 number several times to speak to someone but only put on hold and no one ever answered the call. I am attaching pictures as well

I bought 3 bags of your sour cream and onion crackers and all 3 had no flavoring at all.

First time this ever happened in last few years. I hope it does not continue or I will. never buy any of your products ever again.

Happened two weeks ago. I do not have serial numbers. I originaly had them and sent them to you before on the com0laint but never ever heard back from you.

I bought 3 boxes of hint of salt Ritz. I opened one & it was total salt
My friend & I loved the hint of salt Ritz last time
13.7 oz boxes all boxes have the same number [protected]
I guess that were put in the wrong boxes
I bought them from Walmart, delivered by fed ex
Aretta Johnson
[protected]@frontier.com
Walmart
Order #[protected] May 9,2023

I've been a Ritz cracker guy for many many years, in the last 6-9 months I've purchased regular and party packs 2-3 times a month.

Lately the cracker is done more on the bottom than the top changing the original flavor like a slight burn or over done taste, also crackers crumble easily not like past crackers produced. Ill be looking for another cracker to replace the garbage currently produced by Ritz

Thanks for ruining a great product

John Paryse