International orders/shipping
I placed an online order with Rituals Cosmetics via their web site on February 15, 2016. The order was for 58 euros, which I paid via international bank transfer. The payment went through on February 18, 2015. I have a copy of the transaction through my bank.
I received a confirmation for my order, # EU-[protected]. I never received the shipment, however, and when I contacted Rituals (via email), they replied that they had no record of the transaction. I have now written to them six times. They have asked for copies of the bank transaction and my bank account number, which I provided. The issue remains unresolved. They are no longer answering my emails.
I would like a refund for the products I paid for and did not receive. Can you kindly advise what I should do?
Sincerely yours,
Elizabeth Peterson
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Bad product before expiry date!
Hi,
I am a big fan of rituals products, I love your stuff.
I only have one problem, I bought the car diffuser and the piece that makes it stand in the car keeps breaking. I had to buy several new ones and pay full price just to get that piece.
Please can you send me some of your spare pieces or make them stronger.
Many thanks
Malka
When I opened the jar it was half empty which was a huge disappointment. I expect a full refund. I could send a photo if required.