Complaints & Reviews

RiteRug — Unfinished work / incorrect area measurements

I purchased flooring from the Lancaster location to cover my whole 1st floor (about 1350sqft worth). Dave wa...

Rite Rug — Installation

My wife and I hired Rite Rug to replace quite a bit of flooring on our 1st floor. We were moving to a new...

RiteRug — hardwood floor gaps

We got hardwood floor with installation from riterug and spent more than $15K. In less than a year floor...

Rite Rug — Bad Install

Had a house built by Ryan Homes and Rite Rug is the only company they deal with for the flooring. Our sale...

Rite Rug — Stolen wedding ring

Had two installers from Rite Rug in Dayton, OH area in my home. Placed my wedding ring in another room around...

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Rite RugPoor job

Had a very bad install and keep getting the run around on fixing the problems. Rite Rug will not help me with this issue and I have called many, many tiems over and over and over again. I would like help and they will not help me. I ca not get a refund because it was a service not the product. I wish they would just fix the problem. I see other on here have the same problem I am having. Any ideas? I like my flooring but the installers did a very very poor job and now they will not bother to communicate with me about the problem.

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    Rite Rug — Poor customer service

    I wanted to get hard wood floors put in my kids play room and picked out what I liked. The salesman came to...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Rite Rug — Salesman lied to me

    Bought two rooms of hardwood flooring from a salesman who assured me I was getting a top-notch product at a...