ThePerfectRug
reviews and complaints

So, I gotta tell ya, I ordered a couple of custom runners from ThePerfectRug back in April. They said it would be delivered by the second week of May, but it's now mid-June and I still haven't received my order. I even sent them a couple of emails and left a voicemail, but they haven't responded to any of them. What's up with that?

I mean, I get it, things happen, but come on! I was told I would receive a shipping notification by the end of the week or early the following week, and it's been weeks since then. I'm starting to get a little frustrated, you know? I paid for these runners in full back in April, and now I have to go through the hassle of contacting my credit card company to get my money back. It's not like I have nothing better to do with my time.

Anyway, I'm not saying don't order from ThePerfectRug, but just be aware that they might not deliver on time. And if they don't, good luck getting a response from customer service.

My experience with ThePerfectRug was absolutely terrible. I ordered a rug and it arrived over three months late. I paid extra for white glove service, which was supposed to include delivery to the room of my choice, unrolling the rug, inspecting it, and accepting or rejecting it based on its condition. However, when the rug finally arrived, the delivery person just dropped it off in my driveway without even getting a signature. I was extremely disappointed, especially since I had paid $250 for this service.

To make matters worse, the customer service at ThePerfectRug is a complete joke. I was constantly lied to and given the runaround. Dealing with them was a nightmare. I have dealt with many vendors in my line of work, but this company is by far the worst. If you read other reviews on different websites, you will see that many people have had similar experiences. The company seems to have a pattern of late deliveries, terrible customer service, and poor delivery practices.

It's really not that difficult to make a rug. You take an order, collect payment, make the rug in a reasonable amount of time, and then deliver it. However, ThePerfectRug seems to struggle with even the most basic aspects of their business. I really don't understand why they are still in business. They should be ashamed of themselves for treating their customers so poorly.

In conclusion, I would strongly advise against doing business with ThePerfectRug. Save yourself the headache and find a company that actually cares about their customers.

We ordered some custom rugs from ThePerfectRug website in July 2021. We were so excited to receive them and decorate our cottage with them. We paid a total of $3486.28 on July 18, 2021, and we received a shipping confirmation in September. We were so happy and trusted ThePerfectRug to complete the delivery. However, things did not go as planned.

Our caretakers brought in a lot of packages, and we thought that the rugs had been brought in as well. But in early June 2022, we realized that the rugs were never delivered. We were so disappointed and frustrated. We immediately called ThePerfectRug customer service, and Brooke, the customer service manager, answered our call. We asked her to provide proof that the rugs were delivered to 16 Gosnold Rd, but she could not produce any evidence. We also asked her to explain the "white glove" delivery service, but she could not give us a clear answer.

We were so upset and asked for a reshipment of the order that we originally placed. However, ThePerfectRug declined to help us and said that all we could do was file an insurance claim. We were so desperate to get our rugs that we decided to pay for another set of rugs. These were delivered, and we were happy with them. However, a few weeks later, we learned that the insurance claim was denied, and there was nothing more ThePerfectRug could do.

We were so frustrated and asked to speak with the owner, Mary Wilson, but our request was repeatedly denied. We felt like we were not being heard, and we were so disappointed with the way ThePerfectRug was handling our situation. We decided to make an offer for a refund of 50% of the rugs we paid for but never received. We picked 50% because we thought it was a fair amount, considering the average gross margin amount for retail. We were only asking for the profit from the rugs we never received. We thought we were being kind, but ThePerfectRug and Brooke, the customer service manager, denied our request and said all they would do was give us a credit.

We were so disappointed with ThePerfectRug. They did not care about their customers, and they lacked any moral compass. We would never recommend them to anyone. They lacked a moral and ethical foundation, which is the bedrock of capitalism. We hope that they will learn from their mistakes and treat their customers with more respect and care in the future.

So, we got ourselves a rug from The Perfect Rug for our son's room. We were pretty stoked to find a custom size wool rug and ordered samples to make sure we were getting the right one.

When the rug arrived, it looked pretty good, but we noticed a lot of shedding and off-gassing. We hoped that both of these issues would go away soon.

The off-gassing did go away after a few days, but the shedding continued to the point where we had to vacuum all the nearby rooms daily to manage all the wool lint spreading from the rug.

After just a few months, the rug started to pill quite a bit, so it no longer looked as good as when it arrived. The rug already looked old and worn, even though the Customer Service Manager had said the rug should last at least five years.

To make matters worse, both my son and my husband have been experiencing an allergic reaction when they are close to the rug. We are trying to figure out what could be causing this, as they are not normally allergic to wool or wool products.

After three months, we contacted the company to report the shedding, pilling, and allergic reaction. The Customer Service Manager who replied asked what type of vacuum cleaner we use to clean the rug. I shared that we have followed the care instructions that came with the rug, using only a residential vacuum cleaner on the normal setting with the regular floor attachment, which is very soft and gentle. We have not used a rotating bristle brush or beater bar.

Our vacuum is a Dyson v8, and on the normal setting, the suction is quite gentle. We use this vacuum cleaner on our most valuable furniture, including designer armchairs, sofas, and other wool rugs, and have never had any issues.

Even though I explained this multiple times, the Customer Service Manager kept repeating that our "vacuum damaged the rug."

The Customer Service Manager wrote: "In the care and maintenance tips and terms and conditions, as well as several other places on our site, we explain that you do not want to use a Dyson because it may damage the rug."

In fact, the maintenance instructions for the rug did not specify anything about a Dyson.

The Customer Service Manager further said: "The claims team denied the claim because we had no control over use conditions after the rug left our facility."

This kind of response basically means that there is no way to return or exchange a rug from the company, even when the product has serious issues, some of which started as soon as it arrived.

I am deeply disappointed with the company's lack of attention to our concerns. Before buying the rug, I asked a lot of detailed questions so that I would know the quality of what we were buying. At this time, I feel I was misled into buying a rug that was much lower quality than I expected.

Another concerning thing is that the review I wrote for this rug has not been posted on the company's website along with the other reviews. Does this mean the company censors the reviews? I read a lot of reviews before making the purchase and would have liked to know if there were negative reviews that were not posted.

All in all, I would not recommend buying a rug from this company.

At first, I was kinda not sure if theperfectrug.com is legit or not, but I gave it a try anyway. I gotta say, I was blown away by how easy it was to pick out what I wanted. I spent less than 15 minutes on the site and already had everything I needed! I'm a bit thrifty, so I ordered some samples to make sure the colors look like they do on the site, and they totally did! It was perfect!

The only downside was that it was a bit on the pricey side, but honestly, I totally needed a custom size and the quality was freakin' amazing, so I get it. I can't complain about that.

Overall, I'm super stoked that I gave this site a chance. I am so recommending this to all my family and friends. This site is the bomb!

So, let me tell you about ThePerfectRug. It's a pretty good website overall, but I gotta say, they got one big problem if you're a Canuck like me. They offer to ship to Canada and all, but when you wanna pick what province you're in, you can't. Like, seriously, it's not even there. Sometimes I can just type in my mailing address and put in a state instead, and it works out okay, but still, I bet loads of Canadians pass on buying from them just 'cause it's kinda a hassle.

But other than that, ThePerfectRug is sweet. They got, like, a bajillion different rug styles you can choose from, and you can totally customize the size and shape and all that jazz. And it's not just rugs, they also got cushions and pillows and stuff. And the prices are pretty reasonable, especially considering you get exactly what you want. Plus, the website's really easy to use, even for tech-dummies like me.

So yeah, if you're an American or don't mind a little extra effort to order from Canada, I'd definitely recommend checking out ThePerfectRug. But if you're a Canadian, well, it's up to you whether you wanna take on the challenge or not. But trust me, it'll probs be worth it in the end.

I just wanna say, that I ain't too happy with this ThePerfectRug folks. Let me tell you, I ordered a rug from 'em two whole months ago, and I ain't seen hide nor hair of it yet. And get this, they up and shipped it to the wrong part of the country! Can you believe it? So, I did some digging and found it myself using the frieght company website cause these PerfectRug cats weren't callin' me back like they said they would. I thinks my rug is comin' back to 'em now, but they ain't givin' me no updates on the situation. I tried to cancel my order 'cause this whole thing is just too much, but they said no way, Jose! It's like they don't even care that they's had my $1,200 for months now and I still ain't got a rug to show for it. My advice is to steer clear of this custom rug company and find yourself a different one, ya hear?

So, I bought a couple of rugs at ThePerfectRug. Gotta say, they're looking pretty fine, except for a couple of things that made the process a bit problematic for me. Firstly, the delivery took longer than I expected, and that wasn't too cool, you know? Then, I got a phone call from them, and it turns out that the material for one of the rugs was faulty, which is a letdown, but hey, things happen. The problem was either to wait another week for the good one, or to use the same fabric for both - which I decided to opt for. However, I didn't realize they'd also use the same border material, which messed up the overall look of my layout a little bit. Shucks.
Nonetheless, after the wait and sorting out some issues with the design, I have to say, the rugs turned out pretty snazzy, if I do say so myself. Overall, I'm happy with my purchase, even though at times the process wasn't perfect.

I recently ordered a rug from ThePerfectRug.com and, even though I received the product, I was more than disappointed with the service I received. Firstly, they delayed my order by over a week, even though they clearly stated on their website an order timing that they did not honor. I couldn't help but feel annoyed about the whole ordeal. Secondly, their communication was downright terrible. I had to call them numerous times to get any updates about my order. Each time I called, the person answering the phone never sounded happy or even slightly helpful. They always seemed agitated that I would call to ask for my order status. While they were never rude, they clearly conveyed an air of annoyance and lack of empathy.

Overall, I'm glad that I finally received my rug, but the way that ThePerfectRug.com handled my order left me feeling very unimpressed. I would not recommend this company to anyone who values good customer service.

Yo, I've been to ThePerfectRug's website before and gotta say, they deliver dope service and solid rugs that last. So, I'm back to cop a carpet for another spot of mine.

Last time I copped two rugs, both in the same color. But there wasn't enough carpet from one dye to cut from for both of 'em. Instead of just sending me slightly different rugs, these cats hit me up with a phone call to see how close the rugs would be together. That's some attention to detail right there.

Anyway, long story short, I decided to wait until they had enough carpet to cut from the same dye lot, and the two rugs are bangin' together. Much appreciation for goin' the extra mile, ThePerfectRug. Y'all delivered on the customer service, no doubt.

So, here's the thing. I tried to make a rug on ThePerfectRug website and was taken on a whole adventure to finally know how much it would cost me. After I finally did it, I thought the rug was too expensive and decided to sleep on it.

The next day, I decided to give the website another go, and guess what? I saw an option to order a sample. Sweet! So I went ahead and created my sample and ordered it.

What I didn't know at that time was that the website automatically ordered the rug I had designed the day before. I didn't receive any confirmation emails, nothing. Imagine my surprise when I received a rug - my expensive rug - at my doorstep!

Something hard to swallow was the fact that I was charged $800 without even knowing it. I tried to contact the owner but haven't heard anything back.

To sum it up, beware of shopping on ThePerfectRug website. Protect yourself by setting up text notifications on your credit card purchases so you don't have to deal with shady businesses.

I'm giving them four stars because I had a tough time with the shopping cart. I had to try multiple times to remove items from my cart, and it took me a while to realize I had to hit "recalculate price" for the carpet to update to the new dimensions. Speaking of which, when you search for a specific carpet name, it shows up in your cart with the previous dimensions, which can be frustrating if you're trying to order a different size.

Now, for the carpet choices - it's a pretty good selection, but I wish they had a better view of each carpet. Instead of just a microscopic view, it would be great to see a picture of the whole thing from far away. Additionally, it would be super helpful to know whether each carpet is cut pile or looped. I was specifically looking for something that wouldn't be ruined by my cat's sharp claws, so a "cat friendly" category would be a nice feature.

Overall, I think this website has some room for improvement, but it's a decent place to browse for rugs.

Look, I get it. We're all in the middle of this pandemic and things are taking longer than usual. But come on, ThePerfectRug, you gotta manage expectations better. I ordered some rugs from them and was ready to wait a while for them to arrive. But after 10 days, I still hadn't received any shipping info. So I reached out to customer service and they told me my order was in the warehouse and would ship in the next day or two. But then, five days later, still nothing. I reached out again and was told it would definitely ship that day. Another week goes by and I decide to update my address (I just moved, ya know?). Guess what? My rugs never left the warehouse. I was so frustrated that I sent a strongly worded email, pointing out that I had been waiting for over a month for two small rugs, and every time I checked in, I was told they were "coming soon." Two days after that email, I finally got a shipping confirmation and tracking info. But the whole ordeal left me with serious doubts about their supply chain and professionalism. I'm not sure if I'll shop here again. If you're gonna take forever to ship things, just be upfront about it. Don't tell me it's definitely shipping soon when it's not. It just creates unrealistic expectations and makes me lose trust in the whole process.

Man, let me tell you, my experience with ThePerfectRug has been straight up terrible. Listen to me: DO NOT believe them when they tell you about when your rug is gonna arrive. And they're not gonna be nice about it either - don't expect them to be ready to help you out or to be friendly when you talk to them. They're gonna straight up lie to you about when your rug is coming, and when it finally does arrive (if it ever does), it's gonna be a long time after they said it would be. They're probably gonna try and tell you that they don't care if your rug doesn't come when they said it would, and that's just messed up.

I mean, I've been dealing with the manager, and honestly? Dude is just a bully. He's got a bad attitude, and he's not gonna hesitate to take his problems out on you. He'll talk down to you, he'll act like he's better than you, he'll be aggressive and rude and generally just a bad guy to talk to. And that's not even getting into how they straight up abuse you verbally. It's a terrible situation - all I did was buy a rug, and now I'm getting talked to like this? It's ridiculous.

And all of this is after I paid good money for a rug that's not even that special. It's just a regular rug, you know? Nothing too great about it. And I haven't even gotten it yet, so who knows if it's even any good. I've heard from other people that their rugs aren't even that high quality, so it's not like they're making up for their bad service with an amazing product or anything.

Honestly, if I were you, I wouldn't even bother with ThePerfectRug. There are so many other companies out there that are way better than these guys. Don't waste your money and don't waste your time dealing with people who are just gonna be difficult and abusive. They might think they can get away with it, but eventually people like this will get what's coming to them. And as far as I'm concerned, this company definitely deserves it. I'm thinking of just getting my rug and using it as a dog mat - it's not like it's good enough to go in any important room in my house.

I just wanna say, that I ain't too happy with this ThePerfectRug folks. Let me tell you, I ordered a rug from 'em two whole months ago, and I ain't seen hide nor hair of it yet. And get this, they up and shipped it to the wrong part of the country! Can you believe it? So, I did some digging and found it myself using the frieght company website cause these PerfectRug cats weren't callin' me back like they said they would. I thinks my rug is comin' back to 'em now, but they ain't givin' me no updates on the situation. I tried to cancel my order 'cause this whole thing is just too much, but they said no way, Jose! It's like they don't even care that they's had my $1,200 for months now and I still ain't got a rug to show for it. My advice is to steer clear of this custom rug company and find yourself a different one, ya hear?

So, I bought a couple of rugs at ThePerfectRug. Gotta say, they're looking pretty fine, except for a couple of things that made the process a bit problematic for me. Firstly, the delivery took longer than I expected, and that wasn't too cool, you know? Then, I got a phone call from them, and it turns out that the material for one of the rugs was faulty, which is a letdown, but hey, things happen. The problem was either to wait another week for the good one, or to use the same fabric for both - which I decided to opt for. However, I didn't realize they'd also use the same border material, which messed up the overall look of my layout a little bit. Shucks.
Nonetheless, after the wait and sorting out some issues with the design, I have to say, the rugs turned out pretty snazzy, if I do say so myself. Overall, I'm happy with my purchase, even though at times the process wasn't perfect.

Yeah, so I was checking out this website called ThePerfectRug and I gotta say, it's pretty decent. I was looking for a rug for my backyard, but dang was it hard to figure out which materials would hold up outside. Like, they got so many options and I couldn't tell which one was the best for outdoors. But I eventually settled on this synthetic material that seemed tough enough to withstand the elements.

Another thing that kinda confused me was the borders. Like, I didn't realize there were different types of borders you could choose from. And then there's the whole thing with certain materials requiring surging while others don't. That was a bit of a head-scratcher for me, but I eventually got the hang of it.

Overall, I'm happy with my rug from ThePerfectRug. It took a bit of effort to customize it to my liking, but the end result was worth it. Plus, they had a pretty good selection of shapes and sizes, so I was able to find one that fit my space perfectly. Would recommend if you don't mind putting in a little extra effort to get exactly what you want.

I recently stumbled upon The Perfect Rug website and I gotta say, it's pretty darn good. The options are almost unending, you can customize a rug to whatever you want with all sorts of different sizes, shapes, and materials. But, the best part about this site is that you can really get an idea of what your rug will look like with the easy and simple way to customize and see the image.

However, I do wish there was a way to get sample swatches of the different materials and colors. It's kind of tough to know what something looks like just by seeing it on a screen. It would be super helpful if there was a check box for samples so you can see the actual rug at home and make sure it works in your space.

Overall, though, this site is awesome and I can't wait to create my own custom rug!

it responded quickly, but it's too bad your website was giving me such a hassle. But hey, I finally managed to order my rug and I'm excited to see how it looks in my living room! I'm hoping it will make my space cozy and inviting. The options for customization were really great and I appreciated being able to pick the exact size and color I wanted. I'm hoping the quality lives up to my expectations. Overall, I'd recommend ThePerfectRug to anyone looking for a rug that fits their specific needs. Just be prepared for a little bit of website trouble along the way.

So, I ordered some rug samples from ThePerfectRug website, but when I received them, the colors were totally different from what I had seen on the website! Disappointed, I wanted gray color for my rug, but the samples I received were all brownish. It wasn't what I was expecting at all.

I had waited for the samples for a long time after placing my order, and to get something so different from what I wanted was a real pain. It was so frustrating! It really felt like a huge waste of time and money.

I was really disappointed, especially considering the price I paid. I admired the website's rugs as they looked just perfect, but the color difference made me feel like it was a scam. I don't think I'll try any other samples from ThePerfectRug again. The photos on their website can be so deceiving.

In the end, I bought another rug from a physical store and it was exactly what I wanted! I guess sometimes, we can't really trust what we see online. It's better to go and see the products physically before making any orders.

So, I recently bought a rug from ThePerfectRug and it's a wool rug. Now, I'm a new wool rug owner and I'm regrettably disappointed with my choice. I've had this rug for a couple of months now and still, every so often, I find myself cleaning up after all of the wool tumbleweeds that keep popping up.

I wish I had known that wool rugs tend to do that before I made the purchase, but hey, you live and learn right? Anyway, aside from that, I don't really have any issues with the customer service or anything like that. They were helpful in answering any questions I had about sizing and were quite prompt in their responses.

Oh, and the size of the rug was exactly what I was looking for. I was scared I'd end up with a rug that was either too big or too small for my space, but it was the perfect fit. Overall, I can't say I'm over the moon about my purchase, but I don't hate it either.

So, we were in the market for a new rug for our kitchen, and we stumbled upon ThePerfectRug website. Decided to give them a try since we heard some good things from our neighbors.

We picked out a seagrass rug that looked like it would fit nicely in our kitchen. It arrived a few days later and we were pretty excited to lay it out. However, as soon as we unrolled it, we noticed that the edges were all raised and it was a tripping hazard. We tried a few different methods to flatten it out, but no luck. It’s now sitting in our garage, rolled up in its packaging. Honestly, we don’t even feel comfortable giving it away for free because of the safety concerns.

As disappointing as this was, it wasn’t even the worst part. We have several other seagrass rugs from other companies, and this was the worst quality by far. The seagrass fibers were fraying at the edges, and it didn’t seem like it would last very long even if we could get it to lay flat.

Overall, we were pretty bummed out by our experience with ThePerfectRug. We certainly won’t be buying from them again, and we’d recommend steering clear if you’re in the market for a new rug. There are plenty of other companies out there that offer better quality and prices.

So, I ordered a rug from ThePerfectRug and boy was I disappointed. The first rug didn't come, so we had to reorder and when the rug finally came, it stunk to high heavens! The smell was so bad it stayed for MONTHS. Can you believe that? The rug material was also of terrible quality and I couldn't even clean it right. I called carpet cleaning companies but they didn't even want to touch it. To top it all off, customer service didn't help me at all. So don't waste your time with ThePerfectRug, go look elsewhere for your custom rug.

So, I was pretty excited when I found ThePerfectRug website. I have been looking for a specific rug for a while but just couldn't find it in the size that I wanted. Thankfully, this website offers the opportunity to customize and build the rug myself.

However, when I started to navigate the site, I found it a bit confusing and couldn't figure out how to place my online order. I ended up calling their customer service line and they were able to walk me through it and help me out. It's always a relief when someone can assist you with online shopping, am I right?

Something that did frustrate me was that I couldn't find out my shipping cost until after I had already placed my order. It would be nice to know beforehand, especially if it's something that could potentially sway my decision to purchase.

Overall, though, I'm very happy that I will be able to finally get the rug I want in the exact size I need. Sometimes it can be a pain trying to find exactly what you're looking for, but ThePerfectRug definitely helps make that process a lot easier. I just wish the website was a bit more user-friendly, but at least they have good customer service to help out.

So, first off, let me tell y'all that I had some trouble navigating the site at first. Like, there were these screens that just kept popping up when I was trying to get to where I needed to go. And it was so frustrating 'cause when the screen flip flopped, it didn't save the info I had entered. I had to redo my order several times 'cause of that.

Despite all that, I gotta say I'm feeling pretty good 'bout getting a free sample of carpet that I think I want. Ain't nothing better than being able to test out something before you buy it, y'know? And the way it calculates the price by size is just awesome. Like, no need to worry 'bout trying to figure out how much you'll be shelling out based on some vague measurements. It's all calculated for ya!

All in all, I gotta give ThePerfectRug a thumbs up. Sure, there were a few hiccups along the way, but they made up for it by offering that free sample. And the price calculation just makes things so much easier. So, if you're lookin' for a rug, go ahead and give these peeps a shot. You won't regret it!

So I found this website called ThePerfectRug, and at first, I was a bit confused because I didn't know I needed to make an account to buy anything. I was already well into the checkout process when I realized they needed my address but didn't have it yet. It was a bit frustrating, but I went back and made an account so I could finish the payment process.

Honestly, it would have been nice if they had made it more obvious that I needed to make an account first, or if they had a separate screen for entering my address. But eventually, I got everything sorted out and was able to buy the rug I wanted.

Overall, I think ThePerfectRug has a pretty good selection of rugs, and the customization options are pretty cool. I was able to choose the size, shape, color, and texture of my rug, which is awesome. The prices seem pretty reasonable too, especially when you consider the fact that you're getting a completely custom rug that's made just for you.

So yeah, if you're in the market for a rug and don't mind having to make an account first, I'd recommend giving ThePerfectRug a try. Just be prepared to do a bit of clicking around before you get everything sorted out!