Rugs.com

I recently visited Rugs.com to find a new rug for my living room. They have a huge selection of products available, which is great, but trying to find what I want among all the options became a real headache.

They offer filters to help narrow down the search results, but unfortunately, the filters don't seem to work very well. No matter how many filters I selected, I was still presented with countless options, requiring me to spend hours upon hours sifting through products to ensure I was getting what I wanted at the best price.

To make matters worse, some products were listed multiple times under different colors, even though they had multiple color options available to select by product. This made it incredibly confusing to navigate the website and find what I was looking for. If Rugs.com could fix their filters, they could easily address this issue and eliminate the additional clutter of multiple listings.

Unfortunately, I found the site overall to be quite chaotic and disorganized, which made it extremely difficult to find what I was looking for. It took me days to finally purchase a rug because I felt so overwhelmed by the task, and I almost gave up entirely.

In the end, I did manage to find a rug that I liked, but I can't say I was entirely happy with my experience on Rugs.com. In fact, I doubt I will ever use the site again if I can avoid it.

So, I recently bought this really dope Moroccan rug from Rugs.com. It was pretty pricey, like $3000, but my grandma always said "you gotta spend money to make money" and this rug was gonna be a real investment. They promised me this certificate of authenticity to go along with it, but I still haven't seen anything. And let me tell you, that rug arrived way before Christmas, maybe even like right around Christmas, and I still ain't seen that certificate. I've been calling them pretty much everyday and it's always the same story, "it's been sent out," "it's in the mail," blah, blah, blah. But like, where is it?
Their customer service is honestly pretty bogus, too. They take forever to answer the phone and I swear they got like one person working there. One time I even asked to speak to the person who buys the rugs for the company, you know, maybe they could help me out or something. But nah, they said that person wasn't even available. What kind of mess is that?
Don't get me wrong though, the rug itself is actually pretty dope. It came in good condition like they said it would. But the thing is, these kinds of rugs, like Persian rugs, oriental rugs, and Moroccan rugs are super pricey and you need that certificate of authenticity if you ever plan on selling it. Everyone knows that. It's just good business.
At this point, I'm about to demand to talk to a manager or something. But honestly, I don't think it's gonna do me any good. Rugs.com ain't exactly the most reputable company out there, if you know what I'm saying. My advice, just don't even bother with them. It ain't worth the hassle.

I ain't gonna lie folks, I've had some troubles with rugs.com. I've tried to buy something from them twice in the past few years and both times they done gone and canceled my order! Can you believe it? So, I reach out to 'em to see what's the deal and they come back at me with some sorry excuse about Merchant Services not giving them reasons why my order got the boot. They did say I should use PayPal if I still want my stuff though.

Now, let me tell you this - I use the same dang credit card, the same address, and the same name every time I try to buy from these guys. I don't got no debts on my card either. So why do they keep canceling my orders?! It's plain as day - they just want to save some cash. And let me tell you - that ain't no valid reason to cancel somebody's order! I mean, come on.

So you know what? I'm gonna let my credit card company know about this mess. Maybe they can straighten things out. I'll keep y'all updated.

So I decided to buy an 8x10 rug from Rugs.com because the price seemed pretty good and they say they guarantee their prices to be the lowest. I love a good deal, you know? But then I was looking for a runner to match and I found the same 8x10 rug somewhere else for $100 less! Can you believe it? I mean, what kind of guarantee is that if they can't even beat the competition? I decided to email them about it only an hour or two after I made my purchase, asking if they'd match the other price. You know what? I never got a response. And then I tried calling them, but I was on hold forever and no one picked up. Who has time for that? They say they have 24/7 customer service, but clearly that's not true. And don't even get me started on their excuse about Covid. Multiple people have complained about their lack of customer service even before the pandemic. Finally, I got fed up and demanded that they cancel my order - which hadn't even shipped yet - but guess what? Crickets. No response. They're either totally helpless or total crooks. If they actually ship the rug, I'm going to refuse it and dispute the charges. I even contacted the Better Business Bureau and the attorney general's consumer complaints office in South Carolina. This was a terrible experience and I would never, ever buy from this phony company again.

I found Rugs.com because they had a great deal: "free shipping and free returns". It's hard enough to pick out a rug that will match your decor, so I was relieved to see that I wouldn't have to worry about shipping costs or hassle if I needed to return it. Plus, with the pandemic, I've been doing more online shopping than ever before.

Unfortunately, I ordered a rug that didn't quite fit in my space. I tried calling customer service several times, but I was always put on hold for too long. So, I decided to email them instead.

To my surprise, the email I received back offered me two options: either keep the rug and get a $20 credit or get 25% off on another rug. I fully anticipated sending the rug back, so this was a nice surprise. I ended up choosing another rug and bought it right away. I emailed them again to let them know.

And that's when the trouble started.

Every email they sent me after that ignored the fact that I bought another rug. Even though I repeatedly included my order number. At first, I thought it was just a mistake. But after multiple attempts to get them to acknowledge my purchase and the 25% discount, I'm convinced that they're just trying to get out of giving me the discount.

I'm very disappointed in the way Rugs.com has handled this. I won't be recommending them to anyone, and I definitely won't be buying from them again.

If you're thinking of shopping on Rugs.com, I would advise you to be careful.

So, I purchased a rug from these folks at a wonderful cost. Nevertheless, when it arrived, it was the inaccurate rug. I reached out and they promised to dispatch a return label, but to my surprise, I had to repack and mail back a 10-foot long rug only because they made a fault, and guess what, the pickup costs extra. It took me like one hour and 45 minutes to reach them on the telephone, and that cause me a great deal of frustration. I got refunded after returning the rug and then decided to order for the correct one, but what I got was something quite different from what was advertised in the color description. The color was supposed to be white, but it was obviously gray, and I tried reaching out for another return label to send it back. This time, I waited for 45 minutes on hold, and that was way too long. With no response after sending an email, I had to send another one and another one until I finally got the return label, which nearly took a whole week, way too long for comfort. Eventually, I decided to place an order for another rug with excellent reviews, but the outcome was much worse than before. Instead of the 8-foot long coral rug I paid for, I received, seven days after the guaranteed delivery date, a small, round, black and white rug that couldn't fit into my living room adequately. This time I've sent three emails to the customer service team without any response yet. I'm getting so fed up and desperate that I will soon have no other choice than to involve Paypal and get the money back since I am running out of time. I have learned my lesson and wouldn't be caught dead ordering from them ever again, regardless of how good the deals seem. Instead, I went to my local Target and got myself a fantastic, inexpensive rug. Please do not fall for their "great deals."

I got me a rug from Rugs.com. They told me that my package was dropped off by FedEx on my porch. I was waiting for it a few days. Didn't see no FedEx on the cameras for the whole week. I dumb reached out to Rugs.com and told 'em about the troubles I was having. They said I messed up the shipping address and the package went someplace else. The address they said I gave ain't even a real address. The "proof of delivery" they showed me didn't give no details about where the rug ended up. They said if I still wanted the rug I had to go get it my dang self at this mystery spot. That was all they could do. FedEx didn't know nothin' either. I decided to do a bit of research and looked up Rugs.com on the Better Business Bureau. Holy cow, they got a dang "F" rating due to over 200+ complaints against them. Lots of them ain't been fixed or replied to either. Ain't no way I'm shopping at Rugs.com again, y'all.

SO, I wanted some new rugs for my house and I decided to try out Rugs.com. I ordered five of them, hoping they would all match and look great in my space. When they arrived, I was pretty excited to see how they would look.

Unfortunately, when I unrolled them, two of the rugs had some printing errors in the pattern. I was a little disappointed but I didn't want to go through the trouble of returning them, especially since I had already thrown away the packaging.

However, I soon realized that the edges of all the rugs were rolled up and wouldn't flatten out. I thought that maybe over time they would start to flatten, but instead, they just started to fray. Pretty soon, the fraying got so bad that I knew I needed to contact customer service.

I got in touch with them about 5 days after the 30-day return window, which I know wasn't ideal, but I just wanted to let them know that their products were poor quality and defective. But guess what? They didn't want to help me out with this issue! They were charging me a restocking fee for rugs that were practically falling apart, and they were making me pay to return them too!

Honestly, I don't think this is fair. I understand if I had the rugs for months and had caused the damage myself, but I had only had them for 35 days and they were already a mess. My house doesn't even have any pets or young kids that could have caused the fraying- it was just a straight-up quality issue.

I tried to load some photos of the rugs so you could see how bad they looked, but they were too big. The thing is, once the fraying starts, it only gets worse. I mean, come on- these rugs shouldn't be falling apart after just four weeks on the floor!

I just wish that Rugs.com would have stood behind their product and helped me out with this issue. It's really frustrating to spend money on something and have it turn out to be terrible quality. Plus, the customer service was not helpful at all. All in all, I wouldn't recommend this company to anyone looking for good quality rugs.

I got me two rugs from Rugs.com and I paid fer express delivery dun on the 24th of December '19 coz we was gonna have a party fer New Years Eve. But coz of the hollidays, ma shipment was late. I weren't mad at 'em coz hollidays are always cray cray. But then I only got one rug on the 26th and the tracking info dun say nuthin' 'bout when'z I would get the second one. I called 'em four times and each time the customer service folks 'spressed they would follow up with text messages or calls, but those never arrived in mah phone. Coz it dun look like I'll get the rugz fer ma party in time, I just had to ask fer a refind so I could just go and buy one somewhere else. As someone who's worked in customer service fer big corps, I kin sure unnerstand that things can get 'em held up. So I ain't rude nor disrespectfu to them reps none of them times. But lemme tell ya, besides Steve, them reps ain't courteous nor professional. They dun interrupt me and were rude, pushy and sarcastic, specially the young lady that dun the refind. Since then, I been lookin' at reviews all 'round der web and I'd have to tell y'all to find another place to buy yer rugs.

I gotta say, I was real excited when I got my rug from rugs.com. I forked out over 400 bucks for it, so I had high hopes. But when I opened it up, I dang near had a heart attack. Huge cut right down the middle! I snapped a pic and sent it off to rugs.com, then called up to talk to Latoya, who was actually super nice. She got me a replacement, but I was pretty bummed that I had to pick a different rug cause they didn't have the one I ordered.

Anyways, I waited another week for the replacement rug. Got it opened it up, and I couldn't believe my eyes. Looked like it had been used before, with stains all over it and smashed up in parts. Not what I was expecting for a new rug, you know? So I took more photos and called up rugs.com. Told them everything that went down and got told that they had taken a photo of the rug at the warehouse and it was in perfect condition, brand spanking new.

But here's the thing, they only showed me where the rug wasn't stained. But if you looked real close, you could still see some of them stains. It made me feel like they thought I was lying about the replacement rug being ruined too. Not cool, man. Not cool.

So now, I gotta send back the rug and hope I get my refund. Honestly, if you're okay with spending big bucks for a pre-owned rug, then go ahead and give rugs.com a try. But if you're wanting a brand new one, I'd shop somewhere else. I've had enough disappointment for one day.