Rite Aid review: pharmacist's phone etiquette and bad attitude

Situation: I made a spontaneous decision on July 3 to drive with my brother who purchased a new car in Omaha, NE while visiting. Later that evening, I called my USave Pharmacy after hours and leaving a message when I realized that I would run out of medication for five prescriptions: Devenlafaxi, Prazosin, Quetiapine, Temazepan &Clonazepan. As three of them required doctor's authorization for more refills, I also called Meridan Mental Health & TMS Services where my psychiatric works and left a message since I know that he takes Mondays off. On Saturday, July 6, my brother and I went to the Rite Aid at 6512 Franklin Blvd where a male pharmacist listened and wrote down my information to meet my needs - he was very kind. On Tuesday morning around 9 am, July 9, I called to check on the prescriptions to see if they were ready. The female pharmacist who answered the phone rudely informed me that 3 prescriptions were not ready and that the Devenlafaxi was not covered by our new insurance plan under Aetna. Since I received a letter early May at home about this, I informed my psychiatrist to authorize the change from 50 mg to 100 mg which he changed as I have been on the medication for 8+ years. At any rate, I informed her that specific medication was already refilled with proper authorization and paperwork to accompany it at least once when she scoffed and said that is my problem - that point I regret not asking her name. Consequently, I called Meridan Mental Health and informed them of the refill and authorization issue. In addition, I warned Dr. Mary Jo Hannigan's prescription administrator that I dealt with a lot of attitude from this pharmacist. the administrator said not to worry about the female pharmacist's attitude and that she would take care of it. The administrator called me at 2:45 pm to tell me that the prescriptions were taken care of and that she, too, met considerable, poor attitude. Therefore, she called the female pharmacist out regarding her treatment of me asking her if she understood what these medication are for and if she realized that patients taking such medications should never have to face difficulties from anyone in the medical field as patients like me do not need any more stress to add to our depression disorder. While I understand that people have bad days ... as a priest and a multiple award winning language teacher, I conduct my life and work with professionalism regardless of my mental health and attitude each day. It is my hope that this employee may have the opportunity too a workshop on customer service and acceptance in the near future.