The complaint has been investigated and
resolved to the customer's satisfactionResolved Rite Aid — horrible cashiers!!
resolved to the customer's satisfaction
I was verbally assaulted by a Rite Aid cashier on the evening of 08/14/2010 at store # 1430 in Belpre Ohio.
A few minutes after I walked into the store with my coupon basket, Edna, who was hanging price tags, looked at me & said "Oh no. Are you going to have a 'buttload' of coupons?" I told her that I would be using just a few coupons that night. She walked away & left me thinking that she was annoyed over my coupon use. I continued to shop & take my time gathering items for two transactions. I got out the coupons I would need, & laid them in two piles. As I began to place my first transaction on the counter, Edna stated that "We have a new policy. You need to show me every item & every coupon before I ring anything up." I laid out each item, showed her the coupon I intended to use for each item, & then I laid each coupon on it's corresponding item. I then showed her my $5 off $25 Rite Aid coupon & asked that she be sure to scan that one before any other coupons. She did, but in the middle of the transaction, she glanced over at the coupons for my next transaction & said, "I can't let you use that other $5 off $25 coupon because this one says one per customer." I said "That's not correct. Rite Aid policy allows me to use multiples, as long as they're in separate transactions." I then showed her the coupon & that it was completely different.
I decided to step back & let other customers go ahead of me, so I could get out my Rite Aid coupon policy & find the section that states customers can use more than one total purchase coupon. I tried to show it to her & she said that she couldn't use mine, only the one in the store. I said to her "Could you get it? I'm sure it must be the same as mine since it's off of RiteAid.com." That's when she lost it.
Edna began to get loud & shrill & started yelling at me that SHE knows the policy & then two other cashiers, Doletta & a young blonde with no uniform or nametag, came over to see what was going on. Edna stated to me that they all got a memo & she got yelled at about coupons & that HER copy was at home. I asked her if there was a copy that stays at the store & she said, "Of course." I said "Can you please get it." Doletta listened to Edna yelling at me, & then Doletta told me the same thing as Edna & that they weren't going to get the policy & I said "It doesn't make sense that I can earn three different Video Values coupons for $5 off $25 if I can only ever use one." All this time, Edna is SCREAMING at me. She said the policy was different now. I said "I know. I have a copy of the changes." The only other witness in the store is Edna's husband, who walked in & went behind the counter at first. Then all three began telling me how wrong I was & I asked them to call the district manager. They said "It's almost 9 o'clock on a Saturday & we're not calling him." I said that I would be making a complaint about this the first chance I got & then they REALLY lost it! Edna yelled even louder about how Roxanne no longer worked there because I had sent a complaint about her, which is not entirely true. I read her name tag aloud, then Doletta's, & I asked the girl who was not wearing one what her name was. She held up empty hands & said "I guess I don't have one (a name)." She was my cashier on my prior shopping trip. Her cashier number is [protected].
At this point, with Edna yelling & blonde girl talking, I barely heard Doletta when she said "Are you going to leave?" I said "Yes, but I have this other stuff to buy." Doletta picked up the phone, & I thought she was calling the District Manager to ask about the coupon. I was shocked when I heard her telling the POLICE that she told me several times to leave & I had refused & they couldn't get me out. COMPLETE LIE!
I said (loudly enough to be overheard on the phone) "That's not true. This is the first time anyone said to leave." After she hung up, I overheard blonde girl quietly say to Doletta "If she forgets to leave the other stuff, we'll get her for shoplifting, too." Of course, I was completely flustered, but never forgot that I still had things in my cart. I went to the register near the front & started putting the unpaid things on the counter. Doletta said "You can't buy those things NOW. There's no cash drawer in this register." I told her "I know that. I'm NOT buying this stuff." I had to stand & wait for Edna to unlock the door. As I was leaving & she closed the door, she called me a "Stupid ###ing ###."
I waited a few minutes in my car for the police, but they never showed up, so I left.
I somehow managed to keep my temper through all of this & did not utter one single curse word. I feel abused & assaulted. Naturally, I don't want to go where people are so hostile to me. I am treated very well at CVS & Walgreens & would rather spend my money there if things don't change at Rite Aid # 1430.
Abusive behavior from cashiers seems to be a pattern at store #1430. A few weeks ago, after I had sent an email about not getting my Up+ rewards, another cashier refused to wait on me & take my coupons, although the manager told her she had to. The manager had to wait on me because the other woman still refused. The woman proceeded to tell me that I'm a cheater for using coupons & that I was taking money out of her paycheck & I was "cheating" because my transaction ended up costing me much less after coupons. I stated that that didn't make sense, because Rite Aid chooses to have sale items that are free after Single Check Rebates & takes coupons for those items. She stated that people like me are the reason that R.A.'s revenues were down & that corporate could choose to close down her store, & she'd lose her job & in turn, her paycheck. My thinking is that if I no longer wish to go there, & prefer to take my business elsewhere due to her personal attack & if I were to complain to corporate, that is a far more likely reason for her to lose her job. I considered sending an email complaint & it still eats at me when I think about it, but so far I tried to chalk it up to everyone has a bad day.
A few days after that incident, the cashier # [protected] waited on me. I came in for a couple 12 packs of soda & had no coupons. She did not greet me. She didn't tell me my total. She didn't tell me how much my change was. In fact, she refused to speak one single word to me.
I have spent over $500 on general merchandise at Rite Aid, just since signing up for the Wellness + card in May 2010 (It's mid-August 2010). When I spend that kind of money in that time period at one store chain, I think that entitles me to be treated decently. I don't know if anything could make me go back now. I love getting good deals, but not at this cost.
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