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Ritani Customer Service Phone, Email, Contacts

Ritani
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4.1 4 Reviews 2 Complaints
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Ritani Reviews 12

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B
7:50 am EDT
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Ritani They went above and beyond for the diamond I bought and the quality was beyond amazing

They went above and beyond for the diamond I bought and the quality was beyond amazing.

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C
7:15 am EDT
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Ritani I just received my ring and it is absolutely stunning!

I just received my ring and it is absolutely stunning! Without a doubt, this is the best place to purchase lab-grown diamonds. The service provided by *** was excellent!

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E
12:00 am EDT

Ritani A Sparkling Experience with Ritani

If you're seeking a jewelry company that truly understands the essence of love and craftsmanship, Ritani is a shining gem in the industry. With a plethora of positive reviews highlighting their exceptional service and stunning products, it's clear that Ritani goes above and beyond to create memorable experiences for their customers. From personalized consultations to exquisite designs, Ritani ensures that every piece of jewelry tells a unique story. The glowing feedback from satisfied customers speaks volumes about Ritani's commitment to quality and customer satisfaction. If you're looking to embark on a journey to find the perfect symbol of your love, Ritani is the destination that promises a sparkling experience like no other.

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  1. Pros
    1. Free in-store preview option
    2. High-quality, ethically sourced diamonds
    3. Custom design services available
    4. 30-day return policy & free shipping
    5. Expert gemologists for consultations
  1. Cons
    1. Limited brand recognition compared to giants like Tiffany's.
    2. Higher price points may deter budget-conscious shoppers.
    3. In-store selection can be limited versus online inventory.
    4. Customization options may overwhelm some customers.
ComplaintsBoard
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Ritani Good prices if the diamond is available

I wish I could give Ritani 5 stars, but I have received only half of the diamonds I've ordered from them and while their prices can be excellent, that doesn't matter if the stone you want is not available. My first order of a lab created diamond went well and the price was fantastic. A second order also went well and the price was incredible. I always research the diamond by certificate # and it was clearly hundreds cheaper on Ritani. But a third order I was told the diamond had been sold. They tried to sell me on some other diamonds that were all inferior to the one I ordered, but to their credit they immediately credited my card when I said I did not want another stone. Following day the stone I was told was not available was back on their site at a higher price. I questioned them about this and they had no good answer. They did say the prices can fluctuate but this did not explain how it showed up back on their site. I did continue to buy from them, 2 more diamonds, but I also had 3 more orders where I was told the diamond I ordered was not available. In 2 of those instances the diamond reappeared on their site. For it to happen once I could believe their excuses, but not 4 times. To understand this fully, you have to understand that most of the online diamond sites are only brokers, the stones are overseas and will be sent to the store when you buy it. These stones are many times available on several sites at once with prices all over the place. At times, thousands of dollars in difference. The store loses nothing if your stone is not available because they're just going to try to sell you something else. In every case what Ritani tried to sell me was never the great deal like the stone I paid for. They never hesitated to credit my card back though. All 4 stones I did receive were fantastic prices, one of the best being a 3 carat cushion, before tax, for $787. All orders were sent within a reasonable time and well packaged with IGI certificate and appraisals. All sent by free FedEx shipping. It's a shame that in some cases they chose to do what seems to be a bait and switch, which might work on some guy looking to buy an engagement ring diamond but not on me. I started using another store with better prices, that is not as well known and when I check Ritani's prices overall they seem to have less deals. The last diamond I purchased, a 6.25 carat Pear, was more than $1000 less on the site I purchased it from than Ritani and I also noticed that after I bought it from the other broker, it still remained on Ritani's site as "available" for at least a week, when I knew it was not. Lately (August/September 2023) their prices have become much higher than their competition. Overall Ritani is worth checking out for their lab diamonds and if you see a great deal on a diamond your chance is about 50/50 that you'll actually receive it.

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Ritani Complaints 2

ComplaintsBoard
B
9:32 am EDT
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Ritani I ordered a lab diamond with a carat weight of Carat Round Lab Diamond SKU: D-900K6BS07P Ideal | D | VVS1 for $6,756

I ordered a lab diamond with a carat weight of Carat Round Lab Diamond SKU: D-900K6BS07P Ideal | D | VVS1 for $6,756. My son's engagement is on January 29, 2023, and I still haven't received it. Please help me. I have been calling non-stop and leaving messages, but they never call me back. I have been calling continuously, but no one ever answers the phone. The automated service keeps telling me to wait, and I have been waiting for over an hour every day. I leave my name and number, but no one picks up. The laboratory-grown diamond has a grading scale of COLORLESS D-F NC NEAR COLORLESS *** VVS FT FAINT K-M VS VLT VERY LIGHT N-R SI SLIGHTLY INCLUDED LT LIGHT S-Z I INCLUDED ROUND BRILLIANT *** - *** X *** MM *** CARATS D VVS 1 IDEAL ***%. The IGI report from May 11, 2022, describes the shape and cutting style, measurements, carat weight, color grade, clarity grade, and cut grade. The report also mentions the clarity characteristics, polish, fluorescence, symmetry, fluorescence inscription(s), and type II. The report number is ***. I am wondering where my purchase is. I have contacted Federal Express, the post office, and ComplaintsBoard.com, but no one has any knowledge of it being shipped from RITANI or any other place.

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ComplaintsBoard
K
4:30 am EDT

Ritani Disappointed

I have ordered an engagement diamond ring and was planning to give it to my future wife on our trip to Australia.
After I placed my order I was supposed to get a payment confirmation, order number and tracing number, but I received nothing. About a week later I've decided to contact Ritani and ask about my order. Only then they said that my order was cancelled because the payment did not go through.
I'm was very disappointed and the worst part was that no one from Ritani bothered to tell me.

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Is Ritani Legit?

Ritani earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Ritani to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Ritani is known for their high standards and safety. If you're thinking about dealing with Ritani, it's wise to check how they handle complaints.

We found clear and detailed contact information for Ritani. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Ritani has received 4 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Ritani has claimed the domain name for ritani.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Ritani.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Ritani.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

A trust mark has been identified for a ritani.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

Ritani as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Ritani have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Ritani and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Ritani.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Ritani has been identified as a website that sells popular products that scammers often use to take advantage of unsuspecting customers. We recommend exercising caution and thoroughly researching the legitimacy of the website before making a purchase.

About Ritani

Screenshot Ritani
Ritani is an online jewelry retailer specializing in engagement rings and fine jewelry. They offer a range of customizable options, including loose diamonds and settings. Ritani also provides services such as free in-store previews and consultations with gemologists.
How to file a complaint about Ritani?

**Guide for Filing a Complaint Against Ritani on ComplaintsBoard.com:**

1. Log in or Create an Account:
- If you have an account, log in to ComplaintsBoard.com. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button at the top right corner of the ComplaintsBoard.com website.

3. Writing the Title:
- Summarize the main issue with Ritani in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Ritani, including transactions, steps taken to resolve the issue, the company's response, and the personal impact of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Ritani on ComplaintsBoard.com.

Overview of Ritani complaint handling

Ritani reviews first appeared on Complaints Board on Jul 27, 2016. The latest review They went above and beyond for the diamond I bought and the quality was beyond amazing was posted on Mar 26, 2024. Ritani has an average consumer rating of 1 stars from 12 reviews. Ritani has resolved 0 complaints.
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  1. Ritani Contacts

  2. Ritani phone numbers
    +1 (888) 974-8264
    +1 (888) 974-8264
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    +1 (914) 948-2200
    +1 (914) 948-2200
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    1.888.9RITANI
    1.888.9RITANI
    Click up if you have successfully reached Ritani by calling 1.888.9RITANI phone number 0 0 users reported that they have successfully reached Ritani by calling 1.888.9RITANI phone number Click down if you have unsuccessfully reached Ritani by calling 1.888.9RITANI phone number 0 0 users reported that they have UNsuccessfully reached Ritani by calling 1.888.9RITANI phone number
    More phone numbers
  3. Ritani emails
  4. Ritani address
    30 Dr. Martin Luther King Blvd., White Plains, New York, 10601, United States
  5. Ritani social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024

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