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3.8 17 Complaints
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RideSafely.com Complaints 17

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1:13 pm EST
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RideSafely.com Invoice #623362

Hi,

Im omar ayyash , I bought from ridesafly site a boat (1993 searay) , ridesafly applied 350$ as storage fees and I sent them email to remove the fees because the delay was from the yard side(AIIA) and they told us no storage fees and you can pick your boat, the boat picked on 28/12/23 and now on the shipping process. Now ridesafly increase the storage fees up to 650$…! Clearly the yard told us no storage fees,how the RS ask about the money?! Also today RS send me email that Ive to call them an pay 100$ as direct to them..! Unfortunately this is not a right way to deal with the customer.. anyway I hope to solve this issue ASAP because I need my title sooon also already paid for title delivery on 28/12/23 but till now they didn’t send.. Many thanks

Omar [protected] UAE

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5:49 pm EDT

RideSafely.com Auto auction

They suspended my account and deleted my winning bid because I left negative review!

On 07/28/2020 I left the following review:
Sent them multiple requests to [protected]@ridesafely.com. Waiting 3rd day for response. No service at all. The website filters and notifications don't work at all, system is absolutely non-reliable. Some non-existing vehicles are listed on the website. We bid on them but they are fakes.

Update of 07/29/2020:
As of now, I have the only reply from RideSafely - which you see below. They forwarded my request to the tech support. Only after I continuously sent 3 requests without response during 3 consecutive days and made a public review. Anyway, the problem is not resolved yet.

The most interesting thing came next. I called the customer service. The customer service manager Leslie told that she deleted my winning bid right and suspended my account because I made negative review. The decision was taken by her and personally by the company CEO Yury. She is not going to do business with me ONLY and ONLY because of my negative review.

Based on that, think twice before using service of this company. I have a serious doubt about the fairness of other public reviews for them, since they deny to do business with customers who give them bad feedback on public.

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RideSafely.com car auction misleading information

Hi, bought a Porsche carrera4 from ridesafely, after recieving in the netherlands it was not a 4 wd, it was a standard carrera. They had this information and made me believe I bought a 4 wd porsche. Now they ignore my complain. What to do?
The damage on the car was more than to find in the pictures. This company is definitely working on misleading potential buyers.

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Is RideSafely.com Legit?

RideSafely.com earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: RideSafely.com stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights RideSafely.com's reputation as a trustworthy leader in their field. Customers can rely on RideSafely.com's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for RideSafely.com. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

By resolving 70% of 17 negative reviews, RideSafely.com is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

RideSafely.com has claimed the domain name for ridesafely.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Ridesafely.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Ridesafely.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

RideSafely.com as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for RideSafely.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up RideSafely.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Ridesafely.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from RideSafely.com.

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to RideSafely.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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5:27 pm EST

RideSafely.com Insurance auction bid representation

Do Not Use this So-Called legit service. It is a total and complete scam. They take your deposit money Only to make money off your money said to be s deposit. They do not represent you in bid auctions in a manner whereby it is legit, successful and truly representing you. The communication by this company is poor at best. If your going to attempt to bid or purchase insurance auction items, go direct and personally review the item you are bidding on. Do not use this scam. The only value they offer is to take your deposit and use those funds to make money from through other avenues that you will Not receive any benefit from. I'm seeking legal action through my attorney against them and not going to let people get scammed by these people.

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3:35 pm EDT
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RideSafely.com Dubai office

I purchased more than 10 vehicles from ride safely, it was fine and good service at the beginning until recently when things got very bad and no one seemed to care about customers special from the management side as Mr. Bachir who is very rode person in his Emil and sounds like he dosent give a dam about company image and customers, i decide to stop dealing with the ride safely and sent them a clear Emil for the damage that this man cause to the company witch i included here:
1- DELAY OF THE SHIPPING ON THE VEHICLES
2- DELAY ON CLEARING THE VEHICLE AT THE PORT AND THE YARD
3- DELAY ON RESPONDING OF MY EMILS AND NEVER ANSWER YOUR PHONE
4- UNPROFESSIONAL RESPONDS TO MY QUIRES AND EMIL .
5- CREATING BAD IMAGE OF THE ORGANIZATION WITH SO MANY CASES IN COURT.
...AND MUCH MORE.

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Update by Victime of Dubai ride safely
Jan 19, 2016 4:04 am EST

Dear Sir or Madam:

I would like to get an update regarding my Vehicle arrival, Please note that I been trying to get the info from the local office but
it has been shut down by the POLICE and No one is answering the Phones neither.

Dear Please Help me to clear my vehicle as soon as possible.

looking forward to hear from you soon.

REF # 2014 LEXUS IS 250 with VIN: JTHBF1D24E5028823

AMEER ALBALUSHI

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Nurul Alam
US
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Jan 18, 2016 3:25 pm EST

The company are in total loss and they are cheating the customers now. They bring the vehicles and just leave it in the port. They are into a big debt. Please don't deal with them any more. If any one want the exact picture email me.
Nur6667@gmail.com

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8:57 pm EDT
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RideSafely.com scam

this is a used car auction site.
I entered the site and posted bids on a couple of cars. I ended up with a minivan with some damage. At the end of the bid I was the highest bid with 2500. I then received a call and emil from the manager telling me that I was not the highest bid that if I wanted to bid higher over the phone in order to win the car. i said no that it was fine they can keep the car. we exchanged some emails where they wanted me to up my bid. 20 min later I got another phone call by a rude lady telling me that I was the final bid and that they would take the deposit and I had to pick up the car. I told them that I was not interested in the vehicle and that I thought their practices were fraudulent. she then got angry and violent. I called my credit card and accused them of fraud send them all the emails and got my money back.

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Angry Customer of ride safley bad servic
AE
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May 25, 2015 2:58 pm EDT

I am not a beginner in savage vehicles. I drive 2 cars myself that I have bought, had rebuilt and have driven for over 4 years and familiar with salvage prices. but for my last purchased from ridesafley I got 5 cars for my self and some for friends of mine but under my name the problem started with the shipping delay over 5 months for 2003 SC430 and its never been shipped until today since 2014 for the reason of NO Title witch i dont understand why they have to post the vehicle online since its cannot be sold or shipped. I expect to purchase a vehicle that can be supported with the proper documentation for resale! I hop that they can refund me my money since i cannot get the vehicle here in Dubai ):

The other issue is with my purchased of 2006 E350 Mercedes witch was shipped on times but the color of the vehicle was mentioned black instead of Gold color! the car is still in the yard for the last 3 weeks without any explanation from the ride safely office here in Dubai!

Ride safley Please Improve your SERVICES and learn from Copart!

I hop I get a quick replay and solve my issue.

Container # MSKU4754468 FOR THE E350 & MOTOR #[protected] SC430 LEXUS

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4:24 pm EDT
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RideSafely.com CAR

last week i just viewed a honda accord 2008 and did not make any tangible offer but they held my deposit ransome lied to me that the car was on auction and was from an insurance company. it was later discovered when i bought the car it was totally false
they also made the car look good and all but the engine was not running place new bumper infront and had had a prior severe damage on the front. the undercarriage was totally severed and they claim disclaimer notice of not being responsible for under carriage damage and bs. THE CAR WAS A TOTALLY DAMAGED CAR. it was made to look good. ride safely is an organization of liars, fraudsters and thieves. they are very ingenuine
DO NOT DEAL WITH RIDESAFELY.COM TOTAL SCAM

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RideSafely.com Refund of my deposit

The Ridesafely auction company asks for a deposit to be able to bid on cars, they are supposed to refund the deposit if you're not the highest bidder. I sent as deposit last year 4500 EUR that means 6300USD, and I have been asking for refund for more than one year, by fax by e mail by phone, they always had an other explanation why they couldn't refund it, and finally they say it has been refunded but the bank has lost the money! And now for 15 days they do not answer anymore! Keep away do not send any amount! Now I have to send a lawyer.

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ROGIE
US
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Aug 17, 2013 9:34 am EDT

we also was taken for deposit of 6300.00. ridesafely is NOT a trustworthy company.
upon calling for my deposit back, i was told the auction company charges the deposit fee for relisting
the vehicle again ? also fees were charged by ridesafley and auction house. late fees also piled on top of
these other fees. how can this company continue to rip people off?
BEWARE IF YOU ARE THINKING OF PLACING A BID !

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Tobbi
PL
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Nov 11, 2011 10:41 am EST

I bought the car, send wire transfer.Hamburg Office confirmed payment. Shipping company can't pickup car because ridesafely say "no paid" .I call to Hamburg Office they don't know what going on.I think, i must go to court.I will need addres to lawyer.I want have new car, i have new problem. lula8&op.pl

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RideSafely.com False advertising/Deceptive business practices

BUYER BEWARE! Do not use Ridesafely.com

On 4/15/11 I purchased a vehicle from Ridesafely.com that was not as advertised and I'm asking for a full refund due to the following.

1. Vehicle was not disclosed as non-running.
2. Vehicle was listed in a 3rd party non-running vehicles exclusive auction, also not disclosed.
3. Ridesafely staff rebuffed my attempts to check and confirm information on the vehicle during several conversations while having information stating otherwise.
1. When I asked staff implied I could drive the vehicle home today.
2. Would not provide vehicle's location, phone number for vehicle location, address for vehicle location, or name of real vehicle auction company preventing me from confirming cars stated condition.
5. At 1:18pm ridesafely sent an email entitled “RIDESAFELY : Vehicle ready for pickup”. No mention that DMV paperwork or a dealer plate was necessary.
6. Additional damage not stated on vehicle information. Including electrical and interior damage.
7. I found out after the fact that “Start Code: WON'T START” was listed on iaai.coms site for this vehicle where ridesafely takes information for it's own site but, chose not to include this fact.

In addition iaai staff informed me ridesafely was using and altering their copyrighted images without permission. Including the image attached.

Do not put the title of this vehicle (Inv. #XXXXXX) under my name. I'm asking for a complete refund including any broker or transfer fees since this vehicle was not as stated. Branch Manager XXXX XXXXX of iaai.com said he would agree to store the car on their lot for free until this matter is resolved on your behalf. He also offered to re-list the vehicle for ridesafely at no charge to help recoup any loss if any. Please, this was my life savings. This was to be my car to get me from work to home and back. Had I known what you knew, car doesn't ran and was listed in a non-working car auction by a 3rd party, I would not have bid on this vehicle. I was prevented from contacting the actual seller iaai.com until all paperwork and funding was completed preventing me from confirming important facts on this vehicle. I will not be using your website or services again. You may contact XXXX XXXXX at XXX-XXX-XXXX.

Please contact me so we can get this resolved quickly.

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mikeo86
Jacksonville, US
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Sep 27, 2012 4:18 pm EDT

they do not display the car as non running and i remember last week i just viewed a honda accord 2008 and did not make any tangible offer but they held my deposit ransome lied to me that the car was on auction and was from an insurance company. it was later discovered when i bought the car it was totally false
they also made the car look good and all but the engine was not running place new bumper infront and had had a prior severe damage on the front. the undercarriage was totally severed and they claim disclaimer notice of not being responsible for under carriage damage and bs.
DO NOT DEAL WITH RIDESAFELY.COM TOTAL SCAM

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RideSafely.com INTENTIONAL MISREPRESENTATION

RideSafely.com is an online vehicle auction house that supposedly acts as the clients agent for insurance/repo vehicle auctions.
RIDESAFELY is guilty of INTENTIONAL MISREPRESENTATION & FRAUD by making statements concerning a motorcycle I purchased via auction. They work with COPART who is also guilty of MISREPRESENTATION. Specifically, both of their websites listed a 1997 Suzuki Intruder 800 as "starts & drives". All of the pictures shown display a motorcycle in very good condition with no visible damage. RideSafely refused to give me any additional information about the vehicle, the auction location or auction house so I could do due dilligence. They required $400 up front deposit, would not disclose the other bidders, or vehicle history. I was able to obtain the vin # and paid for a vehicle history which was clear and free of any accidents. Only when RideSafely received a wire transfer for the winning bid PLUS A HEFTY FEE OF $600, would they tell me where the vehicle was. When the freight transporter arrived, he found upon inspection that the front wheel was trashed making the vehicle impossible to drive! He then took pictures and called me immediately from Coparts parking lot. I called CoPart & RideSafely and they immediately tried to blame the driver. When they realized that I had proof that the vehicle was NOT DRIVABLE, they tried to blame each other. I called RideSafely back, asked to speak to a manager and was hung up on 3 different times. Finally, after many emails I got RideSafely to admit that the vehicle was NOT DRIVABLE. Instead of offering to resolve the problem, they said what they meant was that "If I wanted to spend the money to fix the vehicle then it was drivable" Well hell, then any vehicle is drivable if someone wants to spend enough money. THIS IS STUPIDITY AT ITS FINEST.

I HAVE SINCE CONTACTED ATTTORNEY'S IN PENNSYLVANIA TO OPEN A CLASS ACTION LAWSUIT AGAINST RIDESAFELY & COPART FOR INTENTIONAL FRAUD & MISREPRESENTATION.

I ENCOURAGE EVERYONE WHO HAS BEEN CHEATED TO EMAIL ME WITH THE DETAILS OF YOUR EXPERIENCE. I WILL COMPILE THESE AND TURN THEM OVER TO THE ATTORNEY. EMAIL: [protected]@HOTMAIL.COM

THESE UNETHICAL COMPANIES CANNOT BE ALLOWED TO CHEAT HONEST, HARD WORKING PEOPLE. THEY MUST BE STOPPED!

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RideSafely.com They will rob you blind

I recently purchased a vehicle for the first time online from ride safely. I did not realize what a scam they are. I bought a 2009 BMW 328i with 2253 miles for $18, 000. The car looked perfect on the picture with minimal dent to the left door. It stated previous repair/savaged. When I received the vehicle I was shock to see that it not only had a front collision but all they did was place a new bumper in the front of the vehicle and never replace any of the damage parts. The car had front xenon lights one side and non xenon lights on the other which on the picture they had a close up of the xenon light.

It has radiators that was broken and not even hooked up to any hose or belong to that vehicle. The frame was never aligned or repair. The car had no airbags but they did put a steering vehicle cover making it look like they replaced it. All they did was to make sure the picture looked great but absolutely no repair or replacement was done to the vehicle. I got robbed. I have taken it to three different repair shops and they stated 10K, $12K and the dealership as for $20K to repair the damages. If someone could help me sue I would be greatly appreciated.

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jhjacobs
US
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Mar 18, 2017 7:10 am EDT
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Email me and I can show you how to get a good deal for the next time you want to get something at the dealer auctions.

My humble opinion about the above situation: [My guess is that they probably did not intentionally rip you off, but they just dont even look at the listing-the whole thing is automated by a computer program and they make a profit by adding on a fee for essentially just setting up a search engine that copies auction listings onto their own site. It is actually quite brilliant; however it wouldn't take much thought to predict that the people using their site probably dont have experience in this area. I believe the minimum right thing for them to do is to clearly state that the buyer is responsible to execute his/her own research; better yet, they should have a link to train new bidders and provide some tips to help people avoid costly oversights. A truly ethical business would feel responsible to earn their fee and at least provide someone to explain how these sales work. That said, I really dont have personal experience with this group and have no information to give a truly reliable assessment.
I am sympathetic about how unpleasant it is to be excited about pulling the trigger on a big ticket purchase only to have it completely backfire me--its especially bad when the item involves a vision to be a great dad but ends up burdening the family. Many years ago I saved up and took a moderate loan to buy an RV that cost close my yearly income. My vision was to take my wife and kids on the most awesome road trips every summer so that by the time the kids graduated they would have experienced much of our country's wonders and vastness. When I took delivery of it and walked inside I felt physically sick--A fire had destroyed the whole interior and all surfaces were charred and black; nothing was salvageable, even the frame was weakened so it wasn't even safe to be on the road. One can probably imagine the shame a husband feels while telling his wife what happened.
Live and learn I guess :) I'm not the quitting type. So I researched and learned all about how to do this auction thing the right way. I even got certified and obtained a dealers license [a lengthy and expensive process in my state of FL] so I could gain access into the "forbidden" dealer only auctions and thoroughly inspect all items myself. I dont even use my dealer license to make a living (my real vocation is as a chemical engineer at a medical device company and I'm also a part-time 6th generation farmer)

If anyone out there wants to benefit from my experience to get cars, trucks, RV's, recreational man toys, tractors, equipment, whatever, etc...
At the dealer auctions, I am willing to help you learn the ins and outs. I frequent all the major auction houses across the country, such as iaai, manheim, adesa, CarMax, and many others (but not copart anymore because those guys have become shady). You can contact me at the email below and ask me about what you are trying to do. If I dont know how to help you I will say so up front and try to point you in the best direction I am able.

I maintain and protect my integrity and expect the same from those with whom I interact.
No charge for general help or advice; but if I spend my own time and resources to go inspect items or process transactions, then I will ask for you to offer fair compensation (I enjoy bartering items and services but money is also ok.). Just treat me as you would like to be treated and I will do the same for you.

jhjacobs@gmail.com

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manuelpot
Pinellas Park, US
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Jun 17, 2011 11:27 pm EDT

i purchased a vehicle on march 16 2011 from ridesafely.com and at this point i haven't been able to get a title due that ridesafely.com is not a dealer license in the state of florida and the sold me the car in florida so the dmv refused to give me a rebuilt title.. i'm stuck with this car and several thousand $ in the hole and this company has not solve this problem and honestly i don't think they will, i'm looking to file a lawsuit against them if someone here wants to do the same thing please get in contact with me to do it together my email is manuelpot@hotmail.com

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socalidays
Costa Mesa, US
Send a message
Apr 18, 2011 11:04 pm EDT

Ridesafely.com will scam you and they also have terrible customer service.

On 4/15/11 I purchased a vehicle from Ridesafely.com that was not as advertised and I'm asking for a full refund due to the following.

1. Vehicle was not disclosed as non-running.
2. Vehicle was listed in a 3rd party non-running vehicles exclusive auction, also not disclosed.
3. Ridesafely staff rebuffed my attempts to check and confirm information on the vehicle during several conversations while having information stating otherwise.
1. When I asked staff implied I could drive the vehicle home today.
2. Would not provide vehicle's location, phone number for vehicle location, address for vehicle location, or name of real vehicle auction company preventing me from confirming cars stated condition.
5. At 1:18pm ridesafely sent an email entitled “RIDESAFELY : Vehicle ready for pickup”. No mention that DMV paperwork or a dealer plate was necessary.
6. Additional damage not stated on vehicle information. Including electrical and interior damage.
7. I found out after the fact that “Start Code: WON'T START” was listed on iaai.coms site for this vehicle where ridesafely takes information for it's own site but, chose not to include this fact.

In addition iaai staff informed me ridesafely was using and altering their copyrighted images without permission. Including the image attached.

Do not put the title of this vehicle (Inv. #XXXXXX) under my name. I'm asking for a complete refund including any broker or transfer fees since this vehicle was not as stated. Branch Manager XXXX XXXXX of iaai.com said he would agree to store the car on their lot for free until this matter is resolved on your behalf. He also offered to re-list the vehicle for ridesafely at no charge to help recoup any loss if any. Please, this was my life savings. This was to be my car to get me from work to home and back. Had I known what you knew, car doesn't run and was listed in a non-working car auction by a 3rd party, I would not have bid on this vehicle. I was prevented from contacting the actual seller iaai.com until all paperwork and funding was completed preventing me from confirming important facts on this vehicle. I will not be using your website or services again. You may contact XXXX XXXXX at XXX-XXX-XXXX.

Please contact me so we can get this resolved quickly.

Under their FAQ they say "4. Does the vehicle start?
Most vehicles displayed on our website are located at Insurance Auction premises and are neither available for nor subject to inspection and testing. Therefore, we are typically unable to advise you if the item runs or not. In the event when the Insurance Auction lets us know the item runs or not, we include this information in the listing."

Yet they did not disclose the actual seller, iaai.com had let them know this vehicle was non-running in a non-running vehicle exclusive auction. Had I known these facts I would not have purchased this car. They will lie to you over the phone and prevent you from doing any research prior to them being paid in full.

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JKDE
US
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Mar 25, 2011 7:20 pm EDT
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If you go to their website Frequently Asked Questions, you will find this:

6. I received my vehicle and there are additional damages, undercarriage and other latent defects not visible in the pictures. What can I do?

All vehicles displayed on our website are sold “as-is”, therefore there is no recourse. We understand undercarriage and other latent defects are not visible in the photographs. Customers must understand that salvage vehicles may have latent defects (e.g. undercarriage damage, under hood damage, etc.). Ridesafely.com and its affiliated dealers are NOT aware of latent defects of any vehicle. Insurance Auctions do not provide us or our affiliated dealers with damage reports and/or full descriptions and histories of their vehicles. All information provided by the Insurance Auctions to our authorized affiliate dealers is displayed on the site. Vehicles might also have been previously repaired. Ridesafely.com and its affiliate dealers 1) are NOT aware of repairs performed, and 2) can NOT comment on the craftsmanship of repairs, it performed, on any vehicle. Please, place your offers with cognizance!

They sell wrecked, even totaled cars for insurance companys. Your car is good for parts if you want to repair a 2009 BMW 328i.

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RideSafely.com Fraud and crooks

I recently purchased a vehicle for the first time online from ridesafely. I did not realized what a scam they are. I bought a 2009 BMW 328i with 2253 miles for $18, 000. The car looked perfect on the picture with minimal dent to the left door. It stated previous repair/savalged. When I received the vehicle I was shock to see that it not only had a front collision but all they did was place a new bumper in the front of the vehicle and never replace any of the damage parts. The car had front xenon lights one side and non xenon lights on the other which on the picture they had a closeup of the xenon light. It has a radiator that was broken and not even hooked up to any hose or belong to that vehicle. The frame was never align or repair. The car had no airbags but they did put a steering vehicle cover making it look like they replaced it. All they did was to make sure the picture looked great but absolutely no repair or replacement was done to the vehicle. I got robbed. I have taken it to three different repair shops and they stated 10K, $12K and the dealership as for $20K to repair the damages. If someone could help me sue I would be greatly appreciated.

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Jack Resino
US
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Jul 07, 2016 10:50 am EDT

well check this out I bought this car july 2 2016 they took a deposit of 400.00 than wanted a wire transfer the same they did not open to the 5 the same day the car was back on the market in inventory [protected] look that up on ridesafly.com just punch that in when you go on

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stay away from ridesafely
Denver, US
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Dec 11, 2010 3:08 am EST

In the past month and a half I was the highest bidder on atleat 12 vehicles from Ride Safely.com and also wound up being the highest bidder at the actual auction. I have had 4 counter offers and the rest were flat out declined. On one of the counter offers on a BMW I went $49 below their counter and was denied. On a Cadillac Ridesafely expected the vehicle to sell for $750. I bid $800 and a day later they countered $1, 300. That was about 60% more than my highest bid which won at auction. I countered them $1, 200 and a day later they declined it. Most of the time you have to wait close to 5 days for them to reply whether or not your bid was accepted. I hope I did not forget to mention that Ridesafely charges at minimum $600 per purchase. What a rip off! Now if your bid is the highest online through several sights and at the actual live auction, what gives if they wont sell it? It is a big racket and a headache to deal with this bs. I would say it is safe to say they dont sell 20 cars a week. Let alone being able to understand who you are talking to on the phone. Who ever is selling these run down no sale dealer lot rejects can keep them. I just tried to find a decent car and avoid the huge dealer markup. If interest rate were actually good I would say they keep your money for awhile to make interest on it.

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10:37 am EST
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RideSafely.com False statements

I purchased a vehicle thru this online website that stated in the description the vehicle " runs and drives". The decription also stated that this vehicle had " previous repairs". When i arrived to pickup the vehicle i noticed that the lower radiator hose was cut off and therefore had not a drop of coolant. As i inspected further, i found that the wiring at the front of the vehicle was damaged and disconnected from several items. Also, the seatbelts would not move, indicating they had not been replaced after the pretensioners were activated by a front impact air bag sensor. All of the instrument panel warning indicators were lit up, emissions, air bag, traction control, restraints. When a vehicle is listed as previous repairs, i would consider a repair when something is actually fixed or repaired, not just made to look good in a picture. There are many more items that need replaced on this vehicle that i wil not list, but i consider the listing as fraud. How can a vehicle be listed as, runs and drives" and have the lower radiator hose cut off? I wonder how long the vehicle was ran without coolant by the transport company?

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SAIE
Port St Lucie, US
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Mar 26, 2015 2:35 pm EDT

I purchased a vehicle through these people March 2nd 2015, today is March 26th and still I have yet to receive the title. In fact I was told will be another 7-10 days.
My advice, avoid these people at ridesafely.com at all costs.

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PATERSON NJ
Paterson, US
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Mar 26, 2014 8:52 am EDT

Beware! Beware! Beware! Do not use ridesafely.com

Just purchased a vehicle from ridesafely.com that is not as advertised.

•vehicle was not disclosed as non - running. Said "runs and drives"

•vehicle not even runs but needs a new engine, new tires, key is broken inside ignition, super dirty, missing small parts, and who knows what else because cant start it.

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4:16 pm EDT
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RideSafely.com Beware! Not to do business with...

This Company is the worse I have dealt with in a long time. Cars online look nothing like real deal. I started by sending their deposit, then had the balance out of my account tru paypal. They make the transaction late, while charging you $100 a day before moving on to $20 a day storage fee (once they get the balance and can no longer charge you for that) ; all the while claiming that they have not received the mailed paperwork and telling you time after time to refax it. I have, so far, spent $48 for fax services.
Now, they also have a new scam..if you are sending it out of the country, they need 2 types of IDs from that country? even though you live here, and have no way of possibly getting identification from overseas. They make issues last for days, so that they can get the most money from you anyways!
Worst company ever! Towing went twice to pick up the car, and was flt out told NO! Towing guy tells me that the car is a mess and not to bother.

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11:22 pm EDT
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RideSafely.com passward

can't get logged into their information to get regestard have tried every e-mail and name and nothing works want to know what im doing wrong

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3:22 pm EDT
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RideSafely.com Rip off

BID ON A SUZUKI GT650 2008 AND SEND COMPLETE PAYMENT. (THEY CHARGE $100.00/DAY LATE PAYMENT). PICK-UP MOTORCYCLE AT RIDESAFELY SOUTH, 4224 SHACKLEFORD RD, NORCROSS, GA 30093. I NOTICE THAT THE BIKE WAS NOT A SUZUKI GT650 2008. THE VIN # WAS THE SAME. THE BIKE WAS A HYOSUNG GT650 2007. I WAS TOLD TO CALL RIDESAFELY AT PHILADELPHIA FOR ANY CLAIM SINCE THE GEORGIA FACILITY IS ONLY FOR STORAGE AND THEY CHARGE $60.00/DAY IF THE VEHICLE WAS LEFT THERE. SAME DAY I CALLED [protected] IN PHILLADELPHIA AND THEY SAID THEY DO NOT GUARRANTEE ANYTHING AS EXPLAINED IN THEIR WEBSITE. I TOOK THE MOTORCYCLE AND DECIDED TO RESOLVE THIS MATTER WHEN IN FLORIDA. I CALLED AGAIN TO RIDESAFELY OF PILADELPHIA AND EXPLAINED THAT I BID ON A SUZUKI GT650 2008 AND OBTAIN A HYOSUNUG 2007. THEY INDICATED THE SAME STORY, THAT THEY ARE NOT RESPONSIBLY FOR ANYTHING. I ASKED TO SPEAK TO A SUPERVISOR AND THEY JUST TOOK MY NUMBER TO CALL ME BACK. AT THE END OF THE DAY SOMEONE CALLED SAYING IT WAS THE SUPERVISOR AND WITH THE SAME VOICE OF THE PERSON WHO TOOK THE MESSAGE, SHE REPEATED THE SAME ARGUMENT. THIS TIME I INDICATED THAT THIS CASE WILL BE SEND TO COURT. SHE REPLY, DO WHAT EVER YOU WANT TO DO. THE PAYMENT FOR THE VEHICLE WAS SENT TO RIDESAFELY OF FLORIDA, INC., 3600 NW 95TH ST. SUITE "C", MIAMI, FL 33147. I CALLED THIS OFFICE AND THEY TOOK THE INFORMATION FOR A SUPERVISOR TO CALL BACK, BUT THEY NEVER DID CALL BACK. CALL AGAIN TO GET TO FIND OUT ABOUT THE TITLE THAT I HAVE NO RECEIVED, AGAIN THEY TOOK THE NUMBER TO CALL ME BACK BUT THAT NEVER HAPPENNED. THIS IS A SCAM. DO NOT TRUST THIS COMPANY IT IS THE LOWEST OF THE LOWER.

THEY ARE THIEVES.

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yantoni
US
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Aug 31, 2015 3:52 pm EDT

Sure he right

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2:34 pm EDT
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RideSafely.com Iinaccurate representation of product

Ride Safely sells vehicles by auction on line and claims you are buying directly from the insurance auction. They refuse to disclose the Vehicle Identification Number or who or what you are bidding against or even verify the mileage. They also tell you they cannot get you a damage report so at least you know what you are dealing with. At the last second they will call you up and try to extract more money as if to show you how hard they are working for you but you still do not know who is bidding against you.
In my case I purchased a salvage Toyota Prius that they claimed was repairable and it is not. By the way I have done this type of transaction before so I do have prior experience and knowledge about this process and business. My previous deals were all successful and the vehicles are safely on the road.
This situation was unacceptable because the vehicle is not repairable. The treatment I received from this company was they were always right and I did not know anything. If they could extract another dollar they did. If you would like an exercise in frustration and bureacracy this is a good company to deal with.

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dudu
Raleigh, US
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Mar 16, 2010 9:34 am EDT

i wont deal with them anymore.. initially you would think you are dealing with one company but in fact its 3 different companies who in no way are ready to lend a helping hand at all.. ridesafely, the transportation, and the actual insurance company who they claim are the actual owners of the car put up for bid. the car i bought totally look different from what was shown online with alot more damages than i had anticipated. customer service both at the pickup location and on the phone including the supervisor were very disrespectful and are not willing to help in anyway. straight ridiculous. word of advice buy an auction car you've seen in person and examined first before putting your CASH down.

Overview of RideSafely.com complaint handling

RideSafely.com reviews first appeared on Complaints Board on Mar 16, 2009. The latest review Invoice #623362 was posted on Jan 22, 2024. The latest complaint Invoice #623362 was resolved on Jan 22, 2024. RideSafely.com has an average consumer rating of 4 stars from 17 reviews. RideSafely.com has resolved 12 complaints.
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  1. RideSafely.com Contacts

  2. RideSafely.com phone numbers
    +1 (215) 289-0300
    +1 (215) 289-0300
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  3. RideSafely.com emails
  4. RideSafely.com address
    6 Neshaminy Interplex, Suite 310, Feasterville Trevose, Pennsylvania, 19053, United States
  5. RideSafely.com social media
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    Jun 30, 2025
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