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HUUUGE Complaints 42

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M
9:05 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Highly Disappointing Experience with Huuuge Global Casino I am compelled to express my profound disappointment with Huuuge Global Casino, a platform I believed would offer an enjoyable gaming experience. Unfortunately, my encounter has been nothing short of disappointment. From the outset, it became evident that Huuuge Casino operates as a blatant ripoff...

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A
10:07 am EST
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HUUUGE My balance

There is no winning I have followed the advice from cyber buddy lower bet manually spin etc…etc.. and nothing the purchases I have made are hundreds of dollars..Real money spent not fake chips like Huuuge takes away! I was a loyal customer and player and have been for a very long time and had no problem making purchases even if I had a high chip balance your cyber buddy gave me a trillion and bam you take it away! I feel like this is a scam and an attempt to force me to buy chips by the way the prices are absolutely ridiculous! Why do you not value me as a customer? And why am I not worth more than a trillion when I have given you hundreds and hundreds of dollars?

Desired outcome: Credit for my loss

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11:21 am EDT

HUUUGE Huuuge casino / facebook

My issue is that my name was changed for me. I dont want my name on my account on Huuuge Casino. My name I want on there is Angel ( what it was before). My id number is [protected]. I can't change name back because it is now locked ( I had one more choice ). My club name is Jackpot Lovers! My game level is 2242. Please change my name back for me. I am a private person and I NEVER post anything on facebook. Thank You. I just went down 2T while writing this.

Desired outcome: Name changed back to Angel

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Is HUUUGE Legit?

HUUUGE earns a trustworthiness rating of 68%

Generally safe, but check closely before sharing details.

Our conclusion: HUUUGE's operations, reviewed by ComplaintsBoards, appear mostly legit but with some concerns. Be careful and read customer feedback before dealing with the company. Negative reviews may indicate potential risks.

Huuugecasino.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Huuugecasino.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • HUUUGE protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to HUUUGE has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • We conducted a search on social media and found several negative reviews related to HUUUGE. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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D
9:40 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

HUUUGE Banned and can not purchase

On my billionaire casino game worh my player ID [protected] it shows that I am banned. And I do not know why.

On huuge casino with my player ID [protected] says error every time I try to make a purchase.

I tried resolving both issues since july2nd 2023 to no avail.

My email addresses associated with these two games are [protected]@gmail.com

And

Bracken.d.[protected]@gmail.com

Desired outcome: Lift the ban on billionaire casino and let me make purchases on huuge casino.Support center has not helped.

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4:29 pm EDT

HUUUGE Switched/lost accounts

Saturday May 28 the account I use on my iPad was switched (and lost) to my other account I play on my iPhone. Now I no longer have access to my iPad account. And I purchased a 124.00 package but my chip balance is over 138T.

I took this screen shot today. Everything except my player I’d. Oh and my profile pic changed.

Also, Customer Support is no longer in the menu.

Last week the games were freezing and I took a screen shot at my frozen screen during a bonus spin and sent to customer support and nothing was done.

You can reach me at [protected]@aol.com.

Desired outcome: I’d like my account back with the same amount of chips….no changes asap

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11:46 am EST

HUUUGE Huuuge Casino missing golden ticket milestone rewards

I was playing with 5 billion chip bets and got to the 1030 milestone threshold for 40 gold tickets. The 40 gold tickets rewards when I reached the latest milestone, 1030, were there when I opened the box but when I went to the lottery prizes page the tickets were not there. This is the second time this has happened to me in a month.

I was told by customer support that there are no golden tickets at the 1030 milestone yet on Huuuge’s website this is not the case.

On the website https://huuuge.helpshift.com/hc/en/4-huuuge-casino/faq/2297-why-have-milestones-changed/?p=all it is stated:

“We have returned the Milestone rewards to be granted every 10 levels.

This change is applied once you reach your nearest Milestone.”

When did ticket rewards get removed from 1030 milestone and why would the program show the prize reward of the box which when opened had 40 gold tickets in it?

I’ve never had this problem before and I have been playing the game for many years.

Desired outcome: Refund the 80 missinggolden reward tickets

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10:40 pm EDT

HUUUGE Jackpots not credited and increasing token amount for charms after purchasing

Today 10/27 I was playing cash madness and won the jackpot (3stars) 3 times. I was only credited for 1. I was betting 10b and each win was 1.4T. So I was robbed of 2.8T.

Also today I went to complete a charm set but needed an additional 106 tokens. 906 to complete and I had 800. So I purchase a package which included 125 tokens. When I go to complete the set, the amount increased to 1034. This is fraud at best!

I reached out to customer support and a Mario responded about the jackpots not credited but that was about 10 hours ago. No communication.

And I just reported the charm token amount increasing and as usual, nothing.

Fraud

Desired outcome: Id like to be credited 2.8T for the jackpots and either refund my 64.95 or complete the Back spinners charm set to credit me over 5T it pays out.

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5:01 pm EDT

HUUUGE Full refund of purchases in the last 2 weeks attached is a copy of just some in the last few days

Huuuge Casino online slot games Manipulates odds in order to make the people who buy their packages lose at a faster rate, , Their is Zero value in their product since it is for entertainment and they don't pay you one cent for your hard earned money! something needs to be done to put a stop to these criminals robbing people!

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11:05 pm EDT

HUUUGE Charms

I spend a lot of money all the time. This stuff happens all the time. I am very very upset with Huuuge! You made completing charm sets harder by adding shiny charms. I completed the trading challenge for a shiny charm which I got. I completed the last Penn's passage for a shiny charm and it was the same darn charm! So today 06/22/2022 I did the special charm purchase (a shiny charm, a magical charm pack and 2x regular charms) and get THE SAME DARN SHINY CHARM! Also no new charms at all. I am so angry. You guys need to revamp your system. So I got 3 shiny charm packs and got the same charm three times! This is not right! I am very disappointed in you guys. This happens all the time. Stupid me said I was not going to purchase and chase charms anymore. Stupid me did it anyway. No more. So disappointed. One time I made 10 399.99 purchases in a row with no new charm. I contacted support with no resolution. Another time I purchased the guaranteed 1 of 3 charms. I made purchase 1 it was not the one I needed. I purchased again and it was the same charm, I did a third purchase of that same "guaranteed 1 of 3" and got the same charm a third time. I am over it.

Desired outcome: I want a refund or the Meeka or Muffin shiny charm. They need to make all shiny and gold charms as a magical charm pack. It's not fair. Unfair and deceptive practices and advertising. Player id123323344

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Terry Rouse
, US
Aug 06, 2023 2:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I as well made purchases of high dollar chip packages with 38 to 60 trillion chips per package only to have huge relieve me of it within 10 minutes one time I counted 175 spins without a hit .. that is totally ridiculous that they are actually allowed to do this and they do it blatantly to you they manipulate your psychologically and you can tell they are crooks cuz I have saved up a few million lottery tickets by not cashing them in over the years and every time I cashed in bronze tickets you had to do it a thousand at a time which was okay with me because you got anywhere from 12:00 to 36 billion chips for a thousand tickets one to eight charm packs and three times faster on Betty bonuses my problem is I only need a few charms 12 to be exact to close out and win the whole amount which would come out to about 500 trillion chips I cashed in over 18,000 packs of charms for a total 125,000 or so talisman not one new one and over 125,000 characters that is utterly and totally ridiculous and what gets me is they sell those packets all the time in their deals knowing that anything but a five star it's not going to win you or close any sets so they're selling you goods and services that they know are not worth anything and then you get so mad that they play on your psyche again and screen blast a package at you with packs of times guaranteed to have no less than six five stars in them here's the catch it's 80 bucks so they are scamming you and they are a bunch of frauds so buyer beware and I'm starting a campaign hoping it goes viral to boycott huge casinos and not by any packages..

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asshokle
alma, US
Oct 02, 2022 12:49 pm EDT

i have spent money as well and as soon as I would make a purchase I would lose it all. After this happening all the time I stopped buying. They keep you broke so you will buy something that isn't even real money. It's ridiculous. I'll never make another purchase on this "Game". Its just a game and not like real casinos where you can play to win. So until they start doing what's right for the people that play their slots, it's not getting a penny more from me.

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2:36 pm EDT

HUUUGE Huuge billionaire casino didn't get my gold tickets when I levelled up to 1370

I didnt recieve the gold tickets for levelling up to 1370 I got 100 gold when I levelled up to 1360 yet none at 1370 and gold tickets are won everytime you level up to a zero on the end I didn't get any plus I havent been receiving Billy boosts or xp boosts when collecting the tickets I got 100 gold tickets when I levelled to 1360 yet no xp points added when it landed on them my player I.d is [protected]

Desired outcome: I would like to recieve the gold tickets I didn't get when I hit level 1370

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Update by Danielle O'shea
May 31, 2022 2:39 pm EDT

I forgot to add my player I.d which is [protected] this happened on 31/05/2022

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1:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

HUUUGE Purchase made did not received the coins onto my player id [protected]

Good day, on the 15/03/2022 at 11H47 I made a purchase of 9.99USD worth of coins, but I did not received it onto my players account player ID50464309 I did receive a notification from my bank and only today 16/03/2022 from FB via e mail. I have been waited all day but nothing been placed onto my player ID50464309, I cant spend money and not receive anything not goood

Desired outcome: The purchase Ive made can you please add + more onto my players ID50464309 I would appreciate it very much.

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9:57 pm EST

HUUUGE Billionaire

I've purchased gold ticket special packs. I've hit two 100 gold ticket milestones. I need ONE puzzle piece & haven't been able to get it. I love your games but you have it set so tight & inaccessible, I'm ready to call it quits with Huuuge & find another game to play. We spend & spend, knowing full well there is NO cash return. The least you could do is loosen up a little & make it fun so we'll want to stay.
Connie Leach
[protected]@aol.com
Huuuge & Billionaire player

Desired outcome: Free gold ticket to complete one long overdue win/set. 100 free gold tickets.

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5:31 pm EST

HUUUGE Candy Chase is way to low on prize for my lvl

Hello huge casino,
I have a problem with this new sky chase event im lvl 1009 and my final prize is 4B and some and my wife hwo is 793 lvl have a final price of 29 B how is this?And also the chips on to way are around 13 M and hers are 100 and some M.Please can u fix this ?

My graditute on front :D
My email is:
[protected]@gmail.com if u dont have it.
My player id is in photos i send u.

Desired outcome: Repair

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4:30 am EST

HUUUGE iPhone X huuge casino

I had a challenge to get like 1.5bill or 15billion I'm not sure and I collected all the shopping bags and I didn't get my money my wifi went off and I didn't get my money and I spent all my chips to get that challenge please help.

Desired outcome: I need my money back ! Thanks

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8:29 am EDT

HUUUGE False/misleading information regarding promotional banners

Date of incident 10/25/2021 - player ID is [protected] For starters many times the promotional banners require a player to make a purchase in order to qualify, which to me seems unfair, when it supposed to be a game that they state "it's free to play". That being said I've had unresolved issues regarding the rewards for promotional banners, which has happened more than once. The most recent issue was regarding the banner gigantic wins, the day the banner appeared I actually sent a message to support on 10/22/21 to inquire about whether or not the personal progressive on double chilies was viewed as a "jackpot", because no where in the games information tab does it refer to the personal progressive as a jackpot and I wanted to be sure of that because the banner excluded jackpots. I would also like to add that I was sure to include screenshots in my initial message sent inquiring about this. The response that I received from Megan (support representative) was this:
"Hello Cindy,
nice to hear from you:)
Personal Jackpots are a different kind of wins than your regular Jackpots so they count towards those wins here:) Keep on spinning and win Huuuge for those rewards!
I am keeping my fingers crossed for you🍀"
I was betting 1b and end up winning 2, 384, 425, 000, 000 & im not sure whether this game does the animated huuuge win at anytime a person hits the personal progressive I do know that large wins such as the huge win I had do count towards the workout when huuuuge win is needed. Needless to say on 10/25/2021 when rewards were disbursed I was quite shocked when I received a reward of 39.4b when I was told that my win of 2, 384, 425, 000, 000 indeed qualified for the banner (the banner that I actually had to make a purchase to even qualify). At that point I each out to support inquiring about the missing portion of my reward and Mario stated the following
"Hey Cindy,
Thank you for reaching out to me!
In the case of this event, the jackpots were excluded from the rewards, so you can rest easy - the reward was calculated correctly.
I hope this helps!
BTW. If you like my service, leave me a 5-star rating below! ⭐⭐⭐⭐⭐
Stay Safe & Stay Huuuge! 🍀👋"
I show Mario that personal progressive is different than regular jackpots, and sent him a screenshot of the message Megan sent me, at which point I'm told is being investigated and that I would just have to wait, I asked for an estimated time this investigation would take and was told that they don't know as it requires a lot of data. So I wait. Zero resolution and I get Megan as support and she never replies and just closed conversation. I am a loyal player and feel as though I've been cheated and my concerns are ignored. At this point for all the inconvenience I feel I should get the reward I should have received 234B+ and was told qualified for the promotion, as well as compensation for the inconvenience and for the way i have been treated by support.

Desired outcome: At this point for all the inconvenience I feel I should get the reward I should have received 234B+ and was told qualified for the promotion, as well as compensation for the inconvenience and for the way i have been treated by support.

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12:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

HUUUGE Account balance

This morning my account balance was R8 billion rand. I then participated in a promotional game whereby you swop charms. I won R3 billion rand. I then noticed that my account balance was only R3billion plus a little more, so my R8billion disappeared? The entire day I have been busy with their support centre. The issue has still not been resolved. We pay real money for their "fake money" I am tired of their dishonesty. They never admit to a mistake instead they will argue with u. This is not the first time. With so many complaints why are they still in business? Why have organisations that is suppose to support the public allowing this!

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12:59 am EST

HUUUGE Taking money

Tired of huuge just taking all my money spending over thousand winning nothing giving nothing sort this out or I take it further it is really sad you guys just take all the money and not give back at all so please I am asking nicley to just give back something for all our play time and money we put in if not then I dont know what you guys are runni

Desired outcome: 2trillion chips

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1:27 pm EDT

HUUUGE Awards from charms and lost chips without playing

Like a month ago I lost 31B chips without playing and I contacted Huuuge and did not refund my chips. I play with a max of 500M and was told for for a couple of time I played 1M.This was not acceptable and the answer was someone else plat for you. There is nobody else in my house unless a gost. Now I completed The Camping trip and Moving day and did not get the awards. I can nit contact Huuuge anymore and e-mails are no answered. Please help. Thanks My ID # is [protected]

Desired outcome: Yo refund chips owe to me.

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5:00 am EST

HUUUGE Purchase

I already pay just give me my item
Why I need waiting for 6.7hours
I so angry you all do this to me.. Just give me quickly my item. Its hard to do if you be my place what u feel [censored] you

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Update by Maticencaluk Cencaluk
Apr 20, 2021 1:53 pm EDT

I have made purchase but why i need to waiting for 6 or 7 hours to get my item..
Just give me my item because i already pay you

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8:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

HUUUGE Events rewards

My team completed 2 events Classic Runner and The Charmed Prince I got my rewards on The Charmed Prince but not on Classic Runner I questioned them about it and they said I ave checked your account logs and all bonuses ad bin added properly wiv date and time I took a screenshot wen I come on th following mornin I told them I did not get it they returned wiv yes you did wiv th exact time and date wen u collected the bonuses you may disagree but the fact is u got it wen I looked at th time it was past midnite and I was asleep so his does that work wen I sent the screenshot tht replied wiv that screenshot does not prove anything we ave provided u wiv information regarding ur enquiry and we consider this matter closed any further messages regarding that matter wul remain unanswered

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Overview of HUUUGE complaint handling

HUUUGE reviews first appeared on Complaints Board on Mar 25, 2017. The latest review Highly disappointing experience with huuuge global casino was posted on Jan 15, 2024. HUUUGE has an average consumer rating of 1 stars from 42 reviews. HUUUGE has resolved 0 complaints.
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  1. HUUUGE Contacts

  2. HUUUGE emails
  3. HUUUGE address
    2600 El Camino Real Suite 601, Palo Alto, California, 94306, United States
  4. HUUUGE social media
  5. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
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