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Home Building & Construction M.D.C. Holdings / Richmond American Homes Rip off!
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12:00 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
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This review was chosen algorithmically as the most valued customer feedback.

I just want to forewarn any contractors considering working for Richmond American Homes. They play games with their billing paperwork, frequently taking months to resolve simple issues. Then suddenly you're time's up for collecting any money they owe for this, that, and the other - and you have to write that off, because they owe you thousands more, and what's a couple of thousand compared to tens of thousands?

They backcharge you without cause, because they have to backcharge somebody to justify that line item. Their house packages are frequently wrong, and require on-site orders and adjustments, which only prolongs what should be a seamless operation - particularly given the size and scope of this builder. And too often it's not the companies who's owners golf with the big shots at RAH which get backcharges, but the little guys who just have to suck it up if they want to keep working.

They'll try to strong-arm you into doing things without getting paid for them, not on site, but just with paperwork. Too often their employees are far less educated about the actual job sites than they are about the forms and reports required in the office. Trying to explain to an office geek why you should get paid for that extra work is like pulling teeth.

And then the next thing you know they owe you over $100,000, or $500,000, and they want a discount, a break on work you've already done. Once again, you're in the position of having to take what you can get, or file suit and lose the work. In short, they are a powerful employer in the construction business, but poor financial ethics proliferate this company, making it a dangerous proposition to work for them unless you have legal counsel on retainer.

Of course, all the savings they're able to achieve by ripping off the honest working men who are building these homes they sell are paid out in multi-million dollar 'Production Bonuses' to the CEO and President and their families...

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4 comments
Add a comment
M
Nov 02, 2009 4:25 pm EST

We were going to buy from them. It took them for ever to get the contract ratified with mistakes. Then we had to get a lawyer and several weeks of back and forth to get our money back. One of their employees also sold our information and now we're dealing with IDENTITY THEFT. If you had your info leaked by Richmond American Maryland (Baltimore, Bowie, Laurel) post here so you can join in the lawsuit.

M
May 22, 2009 12:51 pm EDT

Do you own a Richmond American Home? You may have overpaid!

I work with a law firm that’s launched an investigation into Richmond American Homes. Reports from homeowners claim Richmond American Homes worked with Countrywide’s appraisers to artificially inflate the appraisal values given to new homes.

Under this alleged agreement Richmond American Homes receives higher profits from inflated home sales and homeowners suffer large losses and unknowingly pay inflated prices.

If you purchased a home through Richmond American Homes from 2006 to present, visit www.hbsslaw.com/richmondamericanhomes to learn more, share your experience or join the investigation.

M
Jun 17, 2008 11:50 pm EDT

Make sure EVERYTHING is perfect before you move in... their after the sale service is nonexistent! Once they have your money, you mean nothing... and you can forget about them lifting a finger to help. We've been here for two years and there are things from our one month walk through that have yet to be completed! My handles to my bathroom faucets came off in my hands for 8 months before they would some back with "the special screws that had to be ordered" and installed them. I could go on FOREVER but don't have the time. Caveat emptor!

D
May 13, 2008 9:42 pm EDT

I am having a home built by Richmond and not very happy, would really like to hear from more people
who
have had problems with this company,
Thanks
May, 13, 2008

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24 complaints
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M.D.C. Holdings / Richmond American Homes contacts

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4350 South Monaco Street, Colorado United States
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