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1.2 122 Reviews

How responsive is Revlon's customer service?

6 Resolved
116 Unresolved
Very poor 🤒
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Revlon reviews and complaints 122

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5:01 pm EDT
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Revlon raglan colorsilk beautiful color new look ammonia free 3-

A problem that I'm having I explained it to a representative Mary E Mitchell seniors claims representative /003551388C
I just To bring to your attention that .. June 04, 2019 and I'm still having problems in my head on my head from the product they claim to not have Any Ammonia.. But in fact this bottle smelled like pure Ammonia. In the bottle smelt Very badd after I mixed it wasn't noticeable until it was actually in my hair and sat in my hair for over 30 minutes It was very strong very potent it didn't smell At 1st but until the mixture was mixed Very strong In for some reason ever Sense I'm still having problems I'm having headaches Pounding dizziness nausea Still on going sense I used the product

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12:23 am EDT

Revlon product : revlon new candid antioxidant concealer “040

Beige. My complaint . I always use Revlon base. And changed over to the new arrival base. Anti-pollutant. 22ml. Colour no 240. I was and still am happy with that. But I do have skin issues so I also bought the antioxidant concealer. Photoready.
Colour medium 040. I am always a medium in base. To my absolute horror it tinged orange. What a disappointment. How can a medium be "orange". I am a struggling lady. Of course I tried to return it with no luck. So I look at it everyday to remind me not to make that mistake again. I am now concerned to buy another one. I am hoping I can return it to Revlon direct and be given a voucher to buy another one. A colour that you could recommend would suit me.
Regards
Na-Anna Bakker

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11:33 pm EDT

Revlon foundation causing rash

About a week ago, I purchased one of your foundations, but after using it for a few days I found it gave me a rough, dry, bumpy rash all over my chin, which then spread to my lip and cheek area. I am sure that it was the foundation that caused it because I really only use the product on my chin, and that's the only place where the rash appeared. My skin has never done something like this before, so I'm convinced it has something to do with your product, "Revlon Colorstay 24-hour wear" for combination/oily skin. (the product is in the shade 110 and has an SPF 15). If possible, I would like a refund for this product, as I am no longer able to use it. If not, it's completely fine- I just wanted to let you know that your product causes rashes like this.
Thank you for your time

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2:18 pm EST
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Revlon charlie original cologne spray

I have used Charlie Cologne Original spray since it first came out in 1973. Only
cologne I use! Have never had a problem until now. Purchased a big bottle, 3.5 fl. oz., and have over half the bottle left. It quit spraying for no reason. Is a lot of money for something to stop spraying. Have always received compliments on the smell. I think it smells like you have taken a bath in an expensive soap. Not a harsh smell like some colognes. Do not keep register tape, since I have never had this problem. Thank you for making this cologne. Do not like the other Charlies.

Ellen Bouchard

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11:39 am EST
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Revlon pink happiness crush on you

This is now the 5th time that I've bought this product where the nozzles is broken and every time I spray it the deodarant is running down my hand and does not spray out of the nozzle like it should be. This is unacceptable because deodarant is expensive. Please look into this matter. The code on the tin is S18X11A can't make out the rest. See attached photos

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9:57 am EST

Revlon 2 in 1 angled kajol eyeliner

I sent photos but they will not upload. I have brand new ones that fall right out of the applicator when you take the cap off coal tip. I love you! I love your products! But half of this product goes down the drain because it's not connected to any applicator! Please fix the problem and refund my $40 for these. Thank you very much. I love these eyeliners but there like $1000 an ounce! And half of it goes down the drain.
I'd like a refund of $40 please. Thank you, a normally Very happy customer!
Thank you and happy new year!
Claire Smith
571 SW. South River Dr.,
#104
Stuart, Florida 34997
[protected] please call anytime or reach out. Thanks again I really want to buy more product but you've got to fix it first.
Love,
Claire
Happy New Year 🎊

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2:52 pm EST

Revlon revlon perfect heat® fast dry travel styler

Revlon Perfect Heat® Fast Dry Travel Styler
Model RVDR5005F
UPC [protected] 3

Dear Revlon

I bought one of your hairdryers (through amazon.ca) as a gift for my wife.
It should have lasted for years, is still almost new, but it has stopped working.
It will not turn on. Clearly this is a defect.

This item was a replacement for another of the exact same model which she
had for a couple of years but which stopped working when the on/off switch
short-circuited.

It seems that this particular model is prone to failure.

Copied below is the proof of purchase.

I hope that you will do something to help out in this matter and await your reply.

Regards,

[protected]@telus.net
MICHAEL DOROTICH
1510 KIRKWOOD RD
DELTA BC V4L 1G1
CANADA

[protected]

Final Details for Order #[protected]
Print this page for your records.

Order Placed: May 4, 2018
Amazon.ca order number: [protected]
Order Total: CDN$ 50.11

Shipped on May 5, 2018

Items Ordered Price
1 of: Revlon Ionic Ceramic Folding Handle Travel Dryer 1 Count
Sold by: Amazon.com.ca, Inc.

Condition: New
CDN$ 24.99
1 of: Godiva Chocolatier Dark Chocolate Lava Cake Dessert Truffles, Approx. 19pc Individually Wrapped Chocolates
Sold by: Amazon.com.ca, Inc.

Condition: New
CDN$ 12.50

Shipping Address:
MICHAEL DOROTICH
1510 KIRKWOOD RD
DELTA, BC V4L 1G1
Canada

Shipping Speed:
Same-Day/One-Day Shipping
Item(s) Subtotal: CDN$ 37.49
Shipping & Handling: CDN$ 7.85
Environmental Handling Fee CDN$ 0.40
-----
Total before tax: CDN$ 45.74
Estimated GST/HST: CDN$ 2.29
Estimated PST/RST/QST: CDN$ 2.08
-----
Total for this Shipment: CDN$ 50.11
-----

Payment information
Item(s) Subtotal: CDN$ 37.49
Shipping & Handling: CDN$ 7.85
Environmental Handling Fee CDN$ 0.40
-----
Total before tax: CDN$ 45.74
Estimated GST/HST: CDN$ 2.29
Estimated PST/RST/QST: CDN$ 2.08
-----
Grand Total: CDN$ 50.11
Payment Method:
Visa | Last digits: 5775

Billing Address:
MICHAEL DOROTICH
1510 KIRKWOOD RD
DELTA, BC V4L 1G1
Canada
Credit Card transactions
Visa ending in 5775: May 5, 2018: CDN$ 50.11
To view the status of your order, return to Order Summary

Please note: This is not a VAT invoice.

Conditions of Use | Privacy Notice © [protected], Amazon.com, Inc. and its affiliates. All rights reserved. Amazon.ca is a trademark of Amazon.com, Inc.

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4:56 pm EST
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Revlon mitchum ultimate gel for women

I usually use Mitchum for men 48hr control. Today the Women's Gel caught my eye, I don't know if this a new product or I saw it as I was not in my usual supermarket.
I just want to know why in a world where we are killing the oceans with plastic, why you need to pack into an outer plastic box? What purpose does it serve?
Come on Revlon get with the program.
Do the decent thing and don't add uneccessary plastic packaging.

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Suehill1956
, US
Nov 24, 2018 3:24 am EST

Have been using this for a while now, love it but unfortunately the last three I have purchased I have not been able to use due to the fact that you it is extremely difficult to twist the bottom to use it. Totally unusable, needs to be rectified!
Sue Hill, UK

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10:51 am EDT

Revlon revlon colorstay liquid liner

I have always purchased and been happy with this eyeliner and have used it for years and years. In the last yr and half ive noticed my liner turns liquidy meaning the colour seperate. It looks fine on the applicator but when I put it on its watery and the colour is very faint. I thought it was just old so i kept replacing. I realize from my lady purchase it is only lasting a month b4 this happens. Even if i shake it etc it does same thing. I now have 4 liners all identical blackest black with the same issue could u pls assist as this is the only liner I like :( thanks . I have attached a pic of how a new one looks first day and how mine looks after a few weeks

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1:45 am EDT

Revlon settlement due

Dear Sir I am RK Distributors from Delhi. I have given good back to company on Modi mundi address but from last 1 year they are not doing my settlement even though they gave me figure. Mr Anil Kapoor in account department and Mr Major Gupta is ignoring my call.
+91 [protected] is my number.
I am not the only one who is cheated by them there are so many Distributors in Delhi whom Revlon delhi team is cheated. Below are my email I'd kindly mail me. I will give you lot of proof in mail.

vaibhav.rajput [protected]@gmail.com

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11:13 am EDT

Revlon coil hair ties

Generally I love these hair ties. They don't get too stretched out as fast as the plastic kind you find with other brands. I have A LOT of very long, very thick curly hair and they hold my hair in place the best BUT they break easy. More than most hair ties. I was dealing with it until I found myself buying them quite often. In the 2 last packs I bought one hair tie out of each broke the second I put it in my hair. I didn't even get to wrap it around once before it snapped and fell to the floor. I wish you could improve the strength of the glue you use or maybe sow the ends together instead cuase everyone knows the glue on the black hair ties break A LOT. I'm very upset with the amount of money I have wasted and the quality of this product. One minor fix and you would have yourself the best hair tie on the market.

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3:53 pm EDT
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Revlon revlon colorstay eyeliner

I have used colorstay eyeliner for years but have noticed lately the tips break off very easy. This has been a problem with the last 3 I have purchased. I don't know if you have changed your formula but am considering switching. I feel like I am losing a lot of use out of these due to consistent breakage. I have loved this eyeliner but have been disappointed lately with the quality. Thank you

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4:42 pm EDT
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Revlon nail enamel removal

I tired the revlon nail enamel removal "extra gentle" and the product dried my finger skin so hardly that my skin started to stretch and peel off . I already sent an email to the customer service but they haven't responded jet. I have to use a glove at work and home in order to protect my fingers from physical contact because it hurts so much. I'm still waiting for a response

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4:42 am EDT
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Revlon colorstay gel envy nailpolish

To whom it may concern

With my recent visit back home ( Cape Town, South Africa) I bought a few cosmetics including Colorstay Gel Envy Longwear Nail Enamel number [protected] 6012-24 and 3099/[protected]. What a waste of money as the enamel does not last 24 h. I painted it on myself as well used it in a beauty salon where they did the application The same result...it just peels off.
In my family Revlon is a household name and my mother, who passed away recently at the age of 91, believed in her Revlon products. This makes the situation really sad.

Mrs H van Schalkwyk
Doha
Qatar

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10:54 pm EDT

Revlon revlon photoready color correcting pens & revlon youth fx concealer

Color correcting Pen
After purchasing this pen I was able to use it 3 times before it stopped working, no more liquid would come out and the 3 times I used it were only minimal amounts.

Youth FX concealer
After opening straight out of the box it will not work at all, absolutely nothing.

I am extremely disappointed with these products. I chose to buy from Revlon as I believed they were such a large and reliable company but after 2 out of 3 products being faulty I will not be purchasing from Revlon again.

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8:49 pm EDT

Revlon reading glasses price 19.95

I purchased a pair of revlon reading glasses at a price of 19.95. I had read reviews about this product and they were very good.
After one week on wearing them, the glasses broke from both sides for the frame. I teach so i wear and have many glasses available, i have never spent that much for a pair of reading glasses, but was excited because of the reviews i had read. I had purchased the purple ones 3.75.
I would like to request a refund for the glasses or another pair.

Thanks,
theresa gonzalez
13665 teague ln #106
corpus christi, tx
78410

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9:46 pm EDT
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Revlon revlon photoready insta-filter

i purchased the revlon photoready insta-filter (240 medium beige) at walgreen's for $17.99 in July. I couldn't get the first one I purchased to come out of the bottle so I exchanged it for another. I usually don't pay that much for drug store foundation but I really wanted to try the product. I am extremely disappointed. I am 47 with some under eye lines, nothing too severe and I have normal skin but when I applied this foundation, I found it made my wrinkles look so much worse no matter how I applied it, with the sponge on the container, a make up brush, and with a separate sponge. It is terrible and I will not be purchasing it ever again. I thought instead of complaining about it all over the internet, I'd let you know how I felt about it instead. I am looking for a full coverage matte foundation or at least full coverage that makes my skin look smooth. This was definitely not it. I would like a replacement product (but not the same kind) or a refund. Thank you for your time.

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5:55 am EDT
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Revlon colorsilk beautiful colour

My mother and I have been using Nice & Easy Hair Die for many years. We switched to Revlon Colorsilk a few months ago as it is more cost effective. Our hair has become extremely thin and started falling out. We had to buy hair products that cost quite a bit to repair the damage this product has done. Someone needs to contact me asap or I will go to social media. This is a very serious matter. It needs to be removed from the shelves.

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to much pain
, US
Oct 11, 2018 5:22 pm EDT
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Hi Julia,

I looked Revlon photo up of other people who had an allergic reaction as well and whats weird our face, head, and eyes all looked the same. all of our heads swelled up first looking like we were in the movie Avatar. then our face and eyes. I have never in my life had this happen to me. Revlon told me that I shouldn't ever dye my hair again. Stating that this may be because of me, but what if it's because of their product, instead of saying that I am sorry, they what to see the pictures and they said that if I had a copay for seeing a doctor they would pay for it.

J
J
JuliaJ
, US
Oct 10, 2018 5:02 am EDT

I am sorry this happened to you. Personally, it sounds like you may have had an allergic reaction. Always do a patch test 48 hours before coloring using any product.

T
T
to much pain
, US
Sep 21, 2018 1:43 pm EDT
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Hi, I dyed my hair with Revlon silk color number 10 black. my scalp started to burn and it felt like needles sticking me on my head and my neck. I had to wash the dye out of my hair 10 times. my scalp is sore, my face, neck, and eyes are swollen. it's been 4 days and my face is still messed up. I have red sores in my head and my head id breaking off and thinning. I purchase the hair dye on 09/16/2018, dyed my hair on 09/18/2018 and face started to swell up and rash everywhere. 09/19/2018 hair messed up, face messed up and I am in pain from my head to my neck. I took an antihistamine and went to bed. when I woke up on 9/20/2018 my right was close, so I went to urgent care. today 9/21/2018 my left eye is closed. this is so stressful, I don't know how long I will look like this and my hair needs a deep treatment. and to be cut. I can't go anywhere because of how I look, I don't wish this on anyone.

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6:50 am EDT
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Revlon revlon flex ultra strong hold non-aerosol hairspray

I have been searching all stores for the above product but cannot find any stock. Even in KZN where we recently were on vacation. Please let me know what the problem is or whether the product has been discontinued. I tried Clicks, Dis-Chem, Checkers, PicknPay, Spar, but to no avail. I can unfortunately not use any other hairspray on my type of hair.

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Lorraine Lolly Jordaan-Heinrich
, US
Dec 23, 2022 11:57 pm EST

REVLON …. How stupid to discontinue you Flex non-aerosol hairspray? I hear many people complaining about this discontinuation. I am allergic to Benzoate, Benzoil Acid and any Benzoate related ingredients. This was the ONLY hairspray I could use that wouldn’t irritate my scalp. WHY REVLON? WHY?

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8:41 am EDT

Revlon photoready concealer color deep 6

I'd like to know what happened 2 these concealer colors. I've read all over the Internet how not just the Deep 6 but other colors seem to have been changed. Is there a bad batch? Or was this an actual decision to make the shades two to three Hughes lighter than each number used to be? I really want an answer to this because it took a very long time to find a concealer that I could match against my Olive tones. I would buy them up to 8 at a time and then suddenly won't up with my first bad batch . I've traveled a lot this year so I've gone across the country trying to find the original DEEP 6 PHOTOREADY CONCEALER and just kept finding more of that same horrible pink concoction. This is totally annoying and unnecessary. Also are you just making concealers of this type for super fair skin now? Because it doesn't even get close to medium skin tones never mind anybody with dark skin and the other concealers are terrible! I tried your liquid version of this product and it was chalky. If in fact this color was changed on purpose I will never buy another Revlon product again and make sure that I share this information with everybody I know especially anyone with medium to dark skin! Just so you know I've gone to Walmart in Virginia, Washington, Connecticut, Florida Etc and found the original color in one Walmart in Virginia and bought 6 at once. I ordered them from Amazon and received the wrong color again, correct number (Deep 6) and had to send them back. What's going on Revlon? Please answer.

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