Around 1130pm, August 26, 2016, we celebrated my husband birthday with our niece and friend at Fridays #5332, 50 Bayonne Crossing Way, Bayonne NJ 07002 with Telephone number 201.339.5904. We situated ourselves in the bar and our friend forgot his identification. Alex, the bar manager told us that our friend will not be allowed in the bar and if we want to stay we can dine in the dinning room. I clarified with our server if we can still dine with the happy hour menu %50 discount for appetizer and she said that should not be a problem and she will informed the dinning room server that we came from the bar. We ate for about an hour, the bill came to all regular prices, Shadequa our new server in the dinning room was very professional and very approachable. We spoke to our server and said that there has been a mistake in our bill after a minute, Alex came and said that the prices in bar doesn't apply in the dinning room. I explained to him that we were promised by the server in the bar that we would be honour for the %50 discount. He disagreed and was very argumentative stating to me that the no one has the authority to make that decision. I asked if we can talk to someone else, owner perhaps. He said that TGIF is owned by TGIF. He also had the audacity to tell me that he doesn't appreciate my attitude. He never apologized and he said he was going to remove "2" items on regular prices from our bill but because of my attitude he will not do that. I explained to him that I will never come back to TGIF, the way he handle the situation was unacceptable. I told him, I don't have a problem paying the bill if I was notified in the very beginning. He was very rude, very argumentative and doesn't have any managerial customer service skills. He was very racist and doesn't care about our customer satisfaction. Please investigate and have the appropriate corrective action.
Had very bad service with the all u can eat endless app.We had five people in our group including my three kids, three of us ordered entrées and me and one of my kids ordered all u can eat app.The food came out find we all got our food and when I finished the all u can eat app the first round, we never got anything else we waited 25min for him to ask us if we were ready to get the third round but we never received the second round and he was asking about the third round already, so I got the manager for an explanation but she was clueless, I will never go back to tgif u have lost my business get real people who care about there job.
It was upsetting that I attempted to call T.G.I.F four times just to get my to-go order taken. I was either hung up on, or kept on hold for more than 5 minutes.
Well, my god daughter and I took a very long trip to the TGIF located in 71st and Continental avenue in Queens and had the worst experience ever!! The employees were disrespectful, and arrogant. One employee screamed and made obscene gestures, another walked around muttering profanity while my god daughter and many other parents in the establishment looked in disbelief. It was horrible! They acted like hoodlums and i’ll be blunt: They were ghetto. I resorted to speaking with the manager who offered no form of restitution.
She simply stated that she will speak to her staff. I hate to play the race card, but in all honesty – I told the manager that had my God daughter and I been Caucasian, we would’ve had our entire tab covered and would’ve received a proper apology. I hate that TGIF and would not visit it in the future. The staff is immature, arrogant, uneducated, pathetic, ghetto and behave like animals.
IN REFERENCE TO THE T.G.I.F RESTAURANT LOCATED ON PARKER ROAD AND CHAMBERS THE BATHROOMS SMELLS LIKE A SEWER PLANT. I HAVE COMPLAINED ABOUT
THE SEWER SMELL AND I'M TOLD NOTHING CAN BE DONE ABOUT IT. THE LAST VISIT WAS ABOUT A MONTH AGO AND THIS WILL BE THE LAST TIME I WILL VISIT THIS
EUGENE MARES/19023 E. CHENANGO CIRCLE/AURORA, COLORADO 80015
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