Florida Food Stamps reviews and complaints

I gotta say reading these comments and all of them are spot on. It makes no sense to hire lazy case workers, why are they there if they don't want to do their job? I have dealt with this and I must say honestly the state needs to fire everyone and hire new people. The attitudes and rudeness of some of the case workers are just asinine. People pay millions in taxes for programs like this in case it's needed and when it's needed it shouldn't be a problem getting utilized. It's to many people out here looking for work that would gladly treat others with dignity and respect dcf needs to clean house and hire all new staff. Maybe integrate multiple shifts for workers to choose from which in turn will give the public more access to case workers consider 8hr days and evenings, select hours on weekends. Well that's just my 2cents doesn't mean much and nobody is gonna listen, but it sure would be nice if someone did.

I whole -heartedly agree! My family relies on SNAP to keep food on our table for the time being and they couldn't care less. If any of us acted this way at a job, we would be canned. In life, jailed. I have a BA and a high IQ and it is bad enough being talked down to by someone; but that on top of the HOURS it takes to get in a hold line, the numerous HOURS I have spent on hold, and the continuous misinformation that borders on purposeful torture, it is almost too much to bare! I found this complaint board because I too was given the wrong FAX number by one of the reps. This is after closing our case for missing a phone interview for renewal due to THEM sending it to the wrong address. For a whole month, we have eaten one "meal" a day and spent all our utility monies on the little we needed to survive. Myself and my husband (who works full time) have called repeatedly due to this error and been told that we needed to fill out ANOTHER application, but the stack of things we already faxed would suffice. Twenty-nine days into our "30 day waiting period" and I made one more call to make SURE we were on track, even though the other five representatives had told us just to wait. Low and behold, I was told those reps were ALL wrong and that the paperwork needed sent AGAIN or we would be denied AGAIN. Over a FIVE MINUTE phone call? Really?
After I managed to contain my crying, she told me to HURRY and get that paperwork in AGAIN...TODAY! This is easier said than done considering our ONE vehicle and my husband being at work. She then gave me that FAX number that LOW AND BEHOLD doesn't even work!
I ask for a supervisor, and am told there isn't one. I ask for their bosses name and told there is no boss. One lady, who said her name was "Betsy" gave me the name of the HEAD of Job and Families in the Governor's Office!
At this point, these people have made me feel worthless and frustrated and very angry. I would go hungry for the rest of my life if someone came through and fired all the 40 hour, weekend off, health insurance package, 401K, life insurance, paid vacation, tax PAID, careless, tactless, idiots in there. People complain about others receiving SNAP...when the REAL WASTE are the people getting paid 40-60K a year to be rude and thoughtless.

On December21, 2011, I had heart surgery on a emergency. Being I was on disability waiting for medicare, i had no insurance. I applied for medicaid. They told me to submit all of my hospital bills and they would take care of them. I did that in January 2012. I am now getting constant calls and letters from lawyers because my bills were not paid. In Florida, it's impossible to reach DCF by phone. I can only drive short distance, so its difficult for me to travel 27 miles to their office. I need help and i have nowhere to go. I am 58 years old and i have worked all of my life. I guess that means nothing. I live off of $771.00 a month that i get from diaability.

If the call center is constantly dealing with a high volumn of calls starting at 8:am, then why provide information as to how to find the access office w/ times they are taking customers for interviews. I tried for 2 days to get a person and then went to the office, driving 12+ miles one way, using gas that I need for job interviews. I arrived at 4:10pm and was told they stop taking interviews at 4. When I asked about coming back the next day, The guy was rather rude and seemed he didn't want to answet my questions about what I needed to bring with me, best time to come back, will my case be closed since I din't get an interview by the time they said in the letter. I think it might be diferent if the people working in these social service areas had to actually go through the process, they may then have a bit of compassion and care with those less fortunate than themselves.