Hello. On 11/12/15, I visited the store. I ordered the six chili dog w/fries meal. The store was very busy. It was at approximately 5:30 in the evening. There were only two employees working. One young lady was preparing orders as well as working the drive-thru window. The cashier took my order. He seemed to be fairly new. He had a great personality and very customer service oriented. The one issue that I have is neither of the store clerks were wearing gloves. The young man was asked to help with preparing the orders even though he was handling the money as well. I commented that I was surprised that the two weren't wearing gloves. The young man commented that when he worked at Taco Bell, they were required to wear gloves. The young lady commented that they wash their hands. I responded that she was also working the computer and handling her headset while preparing the food. I told her that was very unsanitary. I was very close to cancelling my order. The only reason that I didn't is because the young man was so nice and had a wonderful attitude. I would hope that in the near future that WienerSchnitzel would implement a glove wearing policy. I would like to add that this is my second time lodging a complaint. Hopefully I will get a response this time around. The store number is 782, Chk 978. 120 Erica W, Order #78, Guest 4, time of receipt is Nov 12, 2015, 05:32 PM Thank you for your time and attention. Sincerely, Gaynell James
I was a former employee in the company Wienerschnitzel. I really wouldn’t recommend to work or deal with this company. The manager was arrogant, unprofessional and bad person. This person didn’t care about their workers and could abuse you in front of the orders. If you have another opinion or thoughts about the job, she would fire you or would make your life in company miserable. Don’t even think to work in this hell.
i ordered the 5 for $5 and i received 3 items, i went back to get my other 2 items, asked the manager on duty to replace my jalapeno poppers that i purchased. she gave me my 2 items that were missing and she wouldn't replace my jalapeno poppers i asked her why. she said she gave me my items that were missing and i stated to her that my poppers were cold and she said oh well so i asked for my money back. i am a manager at a fast food resturant and i know customer service is job 1 so now u have lost a customer to bad service that was your fault
at 1:01pm 6-23-09. Went to get 2, $3.00 deals which is: 2 chile dogs, and 1 chile fries.
so my order was :4 chile dogs and 2 chile fries, amount came to $6.53
I gave the guy at the drive through window $10.55 he gave me 2 cents back and no receipt. Drove away then looked in my wallet, said to my son wait thats not right, drove around parking lot and parked and went in side Wienerschnitzal to get my correct change, Talked to a heavy set blond at the counter and said I did to receive the right change at the drive through I just drove through. The blond said to me " I just counted the drawer and it came up even, so thats impossible". I said how could you I was just count the drawer I was here not more than 5 mins. ago. The guy that served me at the drive through. Said " I gave her the correct change." The blond said, " I can't do any thing about it, because the drawer is right" But you can call the manager in the morning and talk to him (Greg). I thought the customer is right, in this case I AM, why are they argueing with me? I bet I was just ripped off $ 4.00 and the store was probably ripped off $6.53.
This is the last time I go to this location. Unfortunately, it's the closest one to us. Once again they shorted us on a drive-thru take out order. Now we have to drive back (it's not close) and get the missing item. This isn't the first time. These people are just incompetent.
Wienerschnitzel hot dogs had roach remains between the hot dog casing and bun. Wouldn't have noticed if we hadn't bought the plain hot dogs and opened the buns to add their ketshup packet. Their toppings, like chili dogs, would have hidden the critter remains.
Main office customer service seemed to only want marketing info. as to how often I bought from them & how much I spent per week at their outlet. They apparently are a franchise operation without concern about their franchise quality control.
My kids and I went to the drive-thru and ordered a 10 pack of chili dogs. After eating most of the dogs my son got to the last one and screamed that his chili dog had been half eaten. I looked at the chili dog and sure enough it was half eaten!!! Luckily we were still in the parking lot and we went back to the drive-thru to report the incident (let me inform you not for a replacement because we were already disgusted!). All they did was laugh and hand me another chili dog. I gave it back to them and asked to speak to the manager but the once again they laughed and I just drove off. That was very humiliating and I will NEVER go there again!! After coming back home I called a Weinerschnitzel and asked for a Corporate number and they told me there wasn't one. LIARS!!!
I asked the employee for some more mustered, and thin he sed very sarcastically "well I have all ready put some in their". I said "yes, but I need some more". Then he got a few mustered packs and throw him in the bag and said sarcastically " have a nice day" and then slammed the door on me then I said "sir" he then yelled "have a nice day".
We went to Wienerschnitzel on Arden Way in Sacramento Ca. Today for lunch. When we got there 1 family wa...