Olay reviews and complaints
Face creams
I have over the years tried many Olay face creams But EVERYONE of them has given me an allergic reaction Even going back as far as when it was called oil of Olay My face has swollen so that you can barley see my nose The reaction starts from the first application Over the years i have wasted a fortune on your brand but Have NEVER found 1 that has not caused this reaction
Read full review of OlayComplete coupon
I got the weekly flyer for my area and was so very happy to see coupons for your products. I cut them out and took them to several stores. I knew the olay complete was more than 5.00, but I thought the amount could be applied against the total and pay the difference. But was told the coupon could not be used at all. The coupon was only good for a couple of...
Read full review of OlayPrepaid gift card
I had purchased $30 of Olay products and received a $10 Prepaid card from P&G. Received the card around 11-17-24. I have tried using the card in over 11 stores, and not once can I use it. I called Olay and told them the issue, and they told me that I couldn't apply it to a larger amount, because it would not work. So went and spent $9.87 at a store, still would not accept it. Tried again for $5.25 charge, still would not accept it.
I have received these prepaid cards for a while, so not sure if it is the card company or P&G, but this is a crime. To take the time to fill out the paper, get the card, and still cannot use it. P&G, I thought you were better.
Claimed loss: $10
Desired outcome: Just want Olay to acknowledge that there is a problem, and fix it.
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Olay body wash
I purchased several weeks ago two Olay body washes, Olay with niacide and Olay with collagen. I purchased both because I could not decide which one to get. I’m sorry that I did. I purchased these from a chain drugstore. I have never even considered why anyone would return to the store a body wash, so I didn’t save the receipt. I started using the Olay with...
Read full review of OlayOlay eyes retinol 24
I bought this for my wife as a present online on 2nd October olay retinol 24 she put it on first night it was not to bad next night she put it on in the morning her lids started hurting going red and irritated she washed her face still was hurting she was very upset and crying thought she was going to be scared on her eyes can someone please get in touch with me about this please [protected]@gmail.com or [protected] she thought she was going to be okay because she uses Olay face cream for years no problem with that she likes your product dissapointed over this hope you can help her thank
Desired outcome: Money back and some compensation please thank you hope you can help or tokens off some products she uses
Retinol 24 Max
I purchased a 50ml of retinol 24 max night cream. I used this as part of my bedtime routine, the cream was applied to makeup free skin. After the second night time application, I noticed that my skin was very dry, sore and itchy. I stopped using the product immediately. I made a comment on the FB page. I was contacted by Jay, who reached out to me on behalf of Olay. I am less than impressed with the lack of customer service, given that I have a timeline of a conversation which started 22 April 2023 and we are now well into the month of June. I have provided screenshots, the product code upon request. I was advised that I would receive a call from Jay to arrange a bank transfer. I’m still waiting! I have left numerous messages and still being ignored. An apology for a start would be appreciated and a full refund.
Desired outcome: An apology and an explanation as to why I have been ignored for over 2 months abd a refund
Return
I purchased an Olay item on their website. Customer service refused to allow me to cancel the order, but told me they would provide a free return label. I attempted to cancel the order almost immediately, as my dermatologist told me I should not use Retinol. This was in November. I have contacted P&G several times and keep getting the runaround from agent...
Read full review of OlayGiving a Voice to Consumers
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