Luxottica Group reviews and complaints

Less than four years after purchasing Ray Ban Aviators (prescription lenses, polarized, Green Classic G-15, Single Vision) at a premium price directly from the Ray Ban website, they are unwearable due to peeling lenses and verdigris/oxidized frames. Other than algorithm-generated or algorithmic-like responses (Question Reference # 201127-003208) from Ray Ban's Warranty and Repair Department stating "Your service request cannot be evaluated as this product is not serviced by Luxottica. Please contact your local retailer for further assistance" followed by "Thank you for reaching out to Ray-Ban.com! I am sorry to hear that your glasses need to repair. After researching, I find that an agent has replied to you on 11/27. Did you receive the email? If you didn't, you can go to the website below to initiate a warranty claim..." I've received no actual customer assistance/service. This is starkly contrasted by the prompt and competent customer service provided by Warby Parker, purveyors of an ostensibly lower-tier product. A reasonable solution would be replacement or discounted repair due to the unusual speed & severity of product failure.