The complaint has been investigated and
resolved to the customer's satisfactionResolved Luxottica Group — Fraud alert
resolved to the customer's satisfaction
Recently I took the plunge and "invested" in a nice pair of sunglasses.
Purchased a pair RayBan RB3320s aviators for $130.00 on June 06th.
Within 2 weeks the nose piece wire arm broke off while adjusting.
I found Ray Ban/Luxottica Group warranty info and followed instructions.
I sent the glasses, case & broken parts with a $12.50 "processing fee" as they instructed.
In mid August (2 months later) my case arrived at my home but not my glasses.
Enclosed was a note stating rim failure was not caused by a defect in product and the warranty would not cover repair to wire rims.
it would cost $87.00 to repair...outrageous.
Dumbfounded, I called [protected] to ask if lens and rim failure is not covered by warranty, what is left to warranty on a of a pair of glasses??
The standard "i apologize" prefaced each comment they made and i did not receive a single concession.
I requested they return my broken glasses and i would seek repair on my own.
Another 6 weeks later the glasses arrived but the broken parts were missing.
Now i have to call again and was informed they would contact repair dept to ask about the parts and that would take another 2 weeks.
At this point the glasses have been in their possession longer than they have been in mine.
Totally still broken and totally unacceptable.
Please "BAN" purchasing ray ban/Luxottica products.