Ingenious Designs reviews and complaints

i to purchased one of Todd English Green Pan skillet, everything started sticking to it and even when i soaked it there would still be something left. Called HSN and they gave me InGenius Design phone number, what a joke, you cannot get a live person however someone did call me back finally, told them the problem and that the pan was not living up to the demonstration by Todd English, i was sent a Return UPS label in which they paid for the shipping and finally after 2 months sent it back as was looking for a healthy better skillet and the Green Pan was the only one i had. Well, I tracked the package and it arrived today [protected], tried calling them to find out when they would credit my HSN account with the amount paid for the skillet, the automation came on stating to leave a message, ha the ans. machine did not come on, this is exactly what has happened prior to today, no live people. The web site is non existence so is the email given. I agree with other comments about this Company and the Green Pan, not good.

I fully agree with the complaint!
I'm coping with costumer service (if you can call it one) since over two month, with somebody apologizing for previously not fulfilled promises and promising to take care of my complaint (which still are 2 missing parts) and nothing happened so far, same story like the complainer above: was also waiting over 20 minutes on hold for somebody to check something on the computer (?!)
I am angry, I mean really angry if I get treated like that... So, I will also let HSN know that no way, I will ever again consider ordering something and taking the risk to have to deal with Ingenious Designs.. there are a lot of other venues and I don't give second chances... (I think I read somewhere, that HSN meanwhile owns that company?)
And responding within 48 hours is a joke! I had somebody promise me to give me more information after consulting her supervisor on a Monday, but of course she didn't...I had to call back the day after and that game started all over again. I do hope you don't disagree with my statement, I'd be very offended like you tell me I was telling lies... Don't you dare! I'm also angry about the way you treated other costumers, and I hope nobody is relying on that lifetime warranty - maybe if you're fast for once and hold your promises people might be lucky enough to get it on their deathbed ... Meanwhile I know that there is a Ingenious Designs Company in existence, but a costumer service for sure NOT. I think it’s not too much to ask for to stay with the facts, not with empty promises. The following links show some more things you can find on the internet… I checked online and it was easy to find more complaints… There’s even a forum talking about lawsuits against you. . It’s your decision to ignore or not ignore them.

I tend t0 disagree. For I purchased Green Pan Chef's Saute Set in January and tried calling Ingenious Designs several times afterwards and left the messages but never received any response back. I did ordered another Grill n Sizzle Cookware Set in May again and reflected my experience to HSN then. For now I haven't used the second set I ordered (a bit anxious abot the product services)and still trying contacting and waiting for the copany's response re my first inquiry.

I purchased the Joy Mangano JOY lightweight TuffTech Luggage Set for Life with SpinBall Wheels in Purple February 18, 2017 that has a 10 year warranty. I thought it was a good offer until a few weeks ago when I used the 25" piece of luggage and the zipper was damaged and I called HSN who referred me to Ingenious Designs who turned out to be not ingenious at all. At first they said they would replace the piece in 30 days so I sent pictures for the to see the damage. Today 6/15/2018 I received a call saying they no longer have this luggage in stock and do not know if they will have it again and is offering a small credit. I feel that the offer of a 10 year warranty is false advertising and this company should be reported to the Better Business Bureau. Bottom line I am stuck with a damaged piece of luggage while Joy Mangano have money as for the huggable hangers they are a waste of money and HSN is in on her profiting off of innocent customers. I will never purchase Mangano products again and would not recommend it.
It's all to her gain and my loss. I hope that every dissatisfied customer Business Bureau with a hope that these dishonest practices could be stopped. Attached is a picture of the luggage.

I purchased 4 Simply Ming Air Fryers, 1 for myself and one for each of my children for Christmas last year. I am very unhappy with them, 2 of them have a plastic odor and taste and cant get rid of it. The other 2 worked fine for about 1 month and then the inside turned black, and sticks and you cannot get it clean. I called HSN but they said I had to use this site. I tried calling but never got a call back. Almost $400.00 and they are not usable. They sure are not what Ming said they were. very unsatisfied, and now afraid to use HSN again. I agree with the fragrance sticks, they are worthless and have no smell. Did not even try to complain knowing it does no good. I have had somethings from HSN that I love, but think their policy is very unfair. djhays

In February I purchased the Joy Mangano 2 in 1 vacuum with the forever fragrance . Being it was winter I used it as an upright to pick up crumbs, hair in the bathroom. Happy with the product. Then in May decided to disconnect the handle and use it to vacuum the inside of my car. That was when I discovered that I did not have a crevice tool. It showed one in the manual but I had none. I called hsn and they said it was only guaranteed for 60 days and that I should call ingenious designs, the company who makes them. (joy Mangano). Without the crevice tool its not a 2 in 1 vacuum. Its just a 1. An upright. Not a portable small vac. I will call on the next business day and see where I get. I have purchased tons of huggable hangers and had just a few break. From reading all the above complaints I hope my call is successful. As far as the forever fragrance disks that gets put in the 2 in 1 vacuum, well I think they are useless. I hardly smelled the fragrance after the first time I used it and I bought an extra pack of fragrance disks because it sounded good. Easily fooled I guess. I mean while vacuuming do I really need to smell something?

I purchased a Joy and Iman bag in Dec of 2015 and it is absolute junk. It's supposed to be "leather." Well I don't know what kind of leather it is, but it's no kind of leather I've ever come across. It's bonded onto cardboard or something and overall looks very cheap. I wish I had sent it back to HSN within the 30 day time frame. Initially I liked it very much and decided to keep it because it is so well organized inside. It has a place for everything! Because of the organizational quality I initially gave it a very good review on HSN but I wish I could remove my review and replace with an updated one. Why? Because the overly stiff handles cracked. They are so stiff that they cracked at the bottom by just the act of straightening them for normal use of the bag! I don't haul bricks to work so it's unreasonable the handles cracked like this. The material on the handles seems to be some sort of plastic. I've included pictures of all four areas where cracking is occurring, some areas more than others. My advice? Steer clear of these bags and buy one at Target for less than half the price.

I ordered the joy mangano 2in1 superchic vacuum cleaner w forever fragrant in september 2015,
after i received it, i noticed that there was not a floor brush in the box as the illustration shows.
After 3 calls to hsn, a representative gave me a number to contact ingenious designs. After 4 calls to them over a period of 1 month and a half, a woman that answered the phone told me that the vacuum has no floor brush that goes to it. I called a week later because i knew that the answer was incorrect, because there is a slot for a floor brush.
The person that i spoke to that time informed me that i could return it and that they would send a return label.
I am physically disabled due to a stroke is the main reason why i purchased it, and when joy stated that her mother had a stroke and that's why she designed this item. I can't package it up and ship it. The label took about a month before i received it and my grand daughter have thrown the box away! i purchase a lot of things from hsn and joy mangano and the others, but i will be more selective now.

I ordered the Keith Urban guitar set with 30 cds and poster to be included in Dec. It is now March and I am still waiting for the cds. This is totally unacceptable! I've called, emailed, left messages, NOTHING. Im in with the class action suit, where do i sign up!

I purchased an todd english electric fry pan. The heating element went out at 1 1/2 years. I contacted the manufacturer as instructed by hsn. Since out of warranty they Neill do nothing. So I am out $70. I think hsn nneed to get another company to deal with. For their products. Until I read this site I had no idea joy mango is the president. I also have the forever fragrant vanilla and it is not forever. I a,
M really disappointed either hsn. I think I will stick with qvc from now on

Ronni Fauci is the biggest b&@$! Unbelievably rude to customers... A know it all loud mouth, Nasty woman that loves control! She is definitely in the wrong field.. Because if you are head of customer service... You are supposed to be nice to your customers! She obviously has a miserable life, and takes it out on everyone else.

It's great everyone posts the true side of Ingenious Designs, (ingenious, HA!)
So everyone knows the truth about this rotten company, that's why Ms Ronni Fauci chimed in, and suggested for everyone to stop blogging!

My problem was with Green Pans and Ingenious Designs. The concept was very good but the reality was that they stuck terribly. I had purchased a complete set plus 3 additional cooking pieces at quite a price. I called to complain to HSN and ID and it was determined I would return them and a refund was quoted and emailed to me. After some time I got my call from HSN with a refund amount of 1/2 of the total. I called and the response was a higher amount but still short and the agent at HSN didn't think that was important enough to check on. Referred back to ID where I was immediately informed that they had refunded the correct amount. I ask for details and added them up as they were quoted. They totaled the amount I was originally given. The agent can't add and was dumbfounded but I am now to be given the balance of what I was owed. HSN AND INGENIOUS DESIGNS need to get their act together before placing the blame on customers who have been deceived.

I would advise anyone to stay away from the huggable hangers HSN sells by the thousands. They are wonderful, until they break, one right after another. They are not worth the trouble of trying to get them replaced. I will not buy them again and will totally stay away from anything Joy M sells that originates from China. She has made a fortune buy selling her junk on HSN. They need to get rid of her,