HH GREGG HAS THE WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED!! I have been trying for 2 YEARS to get something straightened out!! My husband passed away in Oct of 2008 after a very short battle with cancer(he lived 55 days from the day we found out he was even sick) and I missed my payment in November because I WAS GRIEVING and in SHOCK over the loss of my beautiful sweetheart!
When I got the bill in December and realized that I had missed the payment I went ahead and PAID THE BALANCE IN FULL(the payoff amount not the balance)!! In February I received a bill for a about $500.00 and when I called they explained that since I missed the payment in November it was for the interest since I had 0% interest for a year. I explained the circumstances and that I had already paid this in FULL and the supervisor that I spoke with said that was very understandable and she would have this taken care of immediately and that I would receive confirmation in the mail. Needless to say this never came but a new bill with late charges and more interest did!
Never mind the fact that the interest should have shown on the December statement and that it seems like this was a complete SCAM to try and get more money out of people!! I was not running out on something I owed, I PAID THE BALANCE IN FULL!! It has been two years and they are reporting this on my credit as unpaid debt and every time I called they would say they would have it taken care of and did not!! Month after Month I would go through this, getting someone that spoke English was also very difficult.
I need to refinance my home since I am now a single income household and when I went to do this my mortgage company informed me that HH GREGG had reported me as deceased so I could not refinance!! When I called them about this they said they didn't do it and that I could not speak with a supervisor and that one would call me. She could not give me a time frame and also said that it was impossible to speak with anyone higher and that she didn't know who I could contact to lodge a complaint or who their president and CEO was! She said that if I wanted to find out that I would need to do the research myself!!
Once again another RUDE associate. I am living pay check to pay check and need to REFINANCE MY HOME and have HH GREGG correct THEIR ERROR!! I am beyond frustrated and cannot seem to find anyone that is willing to step up and correct their error.
Purchased very high end Sony TV from HH Greg and 3 weeks later the TV quit working. Have been unable to get the service dept to return my call to schedule service. Employee with HH Greg told me that they are in the business of selling the TV and not serviceing them and it really was'nt their problem. Suuggested that I call Sony.
I sent a complaint to HH Greg Corp and have yet to get a responce. I call everyday and still nothing.
I spent $4000 on the this TV as a family gift. This is a lot of money and a big sale for HH Greg. What in the world is the logic of this company, do they honestly think Ill ever purchase from them again. Do they think Ill ever recommend anyone to purchase from them.
HH Greg sucks!! I plan on telling everyone I know!!!
My husband bought me a new washer and dryer from HH Greg. They setup the dryer and it wouldn't work so they had to take it back. They said that we would have the dryer delivered on Sunday. When my husband called and we still had not heard from them, had me call the delivery number. They had us scheduled for Monday. Once he called he got the run around and we were not going to be home to receive the delivery during the week.
He canceled the order on the dryer and went to Best Buy. It wouldn't be so bad except that his mother is very ill and we needed the set to help me keep up with her laundry and ours.
I just hope he doesn't have a problem with getting his refund, as I have read in this column.