I ordered four bundles of 26" Brazilian curly on 8/7/11 for a total of $700. I sent the money via MoneyGram and there was a $53 fee. I received the hair on 8/12/11 and as soon as I opened it I knew it was right. I called D'Angela Carr the owner, and she stated the curl pattern was "new" and that her employees forgot to wash the conditioner off. I asked her to exchange my hair and she stated she didn't have more hair. I then asked for a refund and she said she only had $260 and her husband had the rest and would send it to me on Monday. I met her and gave her the hair and she gave me 260 and signed a note saying she would pay the remaining 465 on Monday. Monday came and I didn't receive a call or text from D. I called her around 2pm. She did not answer or return my call. I proceeded to file a complaint. She them sent a text saying she was in Ohio with her grandfather and would call the next day. Her husband called the next day claiming D did not follow company policy and he's going to charge a restocking fee. I told him I'm not paying a fee bc that's not what we discussed. This is an error on their part not mine. Once he found out I had written documentation from his wife he agreed to give a full refund. I have yet to receive a refund. These people are total scams. Dva plays a friendly role, but it's just a cover up and a con artist trait. Once this is resolved I will make note of it.
I ordered some Brazilian wavy Hair from DVA HAIR on the 29th Jan 2010, which she was to deliver to me on the 2nd Feb 2010 which was the date I was given by DVA Hair as delivery date because I also had clients waiting for their hair which they had paid for to me and I made DVA aware of this deadlines before I even made payment for the orders; but didn't get them and neither was I kept updated by DVA nor her staff as to why I had the delay. After several attempts trying to call DVA HAIR to get updates on the order and delivery, she (DVA "DEE" CARR as referred to on Alibaba as the owner of the business) finally answered on Wednesday 3rd Feb and started shouting at me over the phone and using strong words, this was after her assistance Tiffany said to me DVA wasn’t available to talk because she was working on some orders, I insisted to speak to her because before I placed the orders she so conveniently was available to ring me several times and send me several emails to finalise and pay for my orders with them.
When DVA spoke to me she said to me that had shipped the goods on Tuesday but they couldn’t provide me with the tracking number as yet because they had a big situation with their systems (all computers etc) and UPS had mix all the orders and they were unable to get the tracking numbers from them but when I got the goods it stated they were shipped out on a different date as oppose to the date stated by DVA, on receiving the goods on the 5th Feb to my work address and they were incomplete and insignificantly not as described (because I had ordered from DVA Hair I could tell they weren’t of the same quality and texture) also when I tried to sell the hair to my clients they rejected the hair also and termed the products as being of inferior quality (I have emails from one of my client), this I mentioned to DVA HAIR over the phone, that they (hair) were not of the same quality of hair I had previously purchased from DVA HAIR.
They have stopped answering my calls and replying my emails and she (DEE CARR) has denied that she owns the company and they are not allowing the chance to get a full refund of $3, 035 and for me to get their goods back to them. I have reported this case to PAYPAL who I made the payment through and because it is not an eBay transaction they have closed the case. I am in the process of sending the goods back to DVA via a recorded delivery.
Please can you help me I want my money back from DVA HAIR of the full amount of $3, 035. I have repeatedly called the number for DVA HAIR [protected] and no answers.
The owner DVA gave me a discount to try her products. I placed my order and was charged $340 for 4 bags of Indian hair (2 bags of body wave and 2 bags of loose body) 12/02/09. The order was next day delivery .I had explained I was travelling abroad the coming Monday 12/07 to Africa and DVA assured me I would get my hair before Monday! On Friday, DVA said the mail man went to the posted office but she was not sure that he had mail as he called earlier that the hair would not arrive on Monday. She called him but he was not picking up. She would contact me that night to let me know. Monday at the airport I called and I spoke with Dva who told me it was not shipped but they could ship it to Africa. DVA and her assistant Tiffany looked up the cost of the UPS to Africa and offered to cover half of the cost. I paid that day $75 (12/07/09), text DVA my address overseas on her cell phone that they gave me at the airport. I contacted them online from Africa after 1 week I had not received a tracking number they promise to email it, the hair was shipped. 2 wks later I called they told me that they had a big situation they could not give any tracking because UPS had mix all the orders and they were unable to identify each clients tracking numbers. I asked to speak with DVA and I was told that until she resolves the problem she would not speak to anyone. I came back to the United States 01/01 and called! No answers. I finally got someone on the phone 01/18 who told me that there was no body in the office DVA would be back. I gave him my contact and asked that he told DVA to at least call me. I receive a text message ?I used DVA cell phone to contact you, DVA has been in a car accident and I was aware of your situation. A refund will be issued. I am not in the office so I will not pick up the phone!" I have not heard anything. I called her cell phone left messages. No feedback. I called DVA [protected] website number, no answers. The total amount is $425. I filed a BBB complaint, IC3 complaint, Paypal compliant . Do not buy from them! Poor customer service, no professionalism, will not send the products and will ignore you!