Coinme reviews and complaints

On January 7 2024 I was scammed. I was called told by my grandson was in jail getting ready to go to trial. Need me to call [protected] who was the attorney by the name of Matthew Robinson. Called back said the bail would be $87000.00. But only had to pay$ 8700.00. cashed a check got the money was puting in the machine when the girls a service desk stopped me. By that time I had put in $3900.00.

Coinme ID#2146351

Machine ID# 16771

Coinstar Transaction #45486

Unique Transaction # M277-2QAP -BUJ8

1/8/2024 3:03:47PM

Incident #383198

This has been reported to the Helena Police Department.

Please assist me in getting my money back. Would be greatly appreciated

Thank you Janie Meyers

3059 Howard Rd

Helena,MT 59602

Cell Phone [protected]

Home Phone [protected]

wont send my verification tx hash to view on the explorer for my $1000 send. no transaction hash just their own transaction id. company i sent it to cant find it as received and its been a week now. they responded to an error i had in the ticket i orignally submitted. their chat does not allow you to follow up; you submit the ticket and are held hostage until who knows when. 5 days my new ticket is unopened. ive called their HQ because they done away with phone support completely and have sent numerous emails. outright fraud.

I transferred a little over 6000 matic into my coinme account. Copy and paste paste tje wallet. Verified the address.

Sent from another wallet

3 months later so many emails

No resolution. Chat support useless.

Their form to provide information has no explanation of what they are wanting

I sent screenshot of completed transaction from both my sending account and the poly blockchain

. Not certain what more they need

I sent 46 dollars using coinme and I sent it to my other wallet but it never got there and they won't do a refund .so I sent it around 11 am on the 28 and I was thinking that it was gonna be smooth and easy like the other apps but it wasn't this time my money was just gone and they won't do any refund of any kind and that's not right there should be a way to get your money back somehow.

For the second time in three days, I have had BTC sent to my Coinme wallet. The transaction has been completed and confirmed multiple times on blockchain but never made it to my wallet. This appears to be a common practice as they either are using toy funds for trading or they have stolen them. What make it worse if that Coinme has a phony chat message platform. There is no one to message…only bots. After you start one message which is answered by the bot you are not allowed to send other messages. They never respond…ever. This is a fraudulent company that needs to be investigated.

So I had purchased a lot of bitcoin using the kiosk machine and I have one voucher that I can’t redeem and 6 transactions where the coins was token out of my account but failed for a total including the voucher is $506.79 that I have been waiting since sept of this year and now I just notice I missing funds from my account from bitcoin I received. So if I received 706.37 and then sold with fees of $408.48 and then sent $37.92, $6.55 and $80.38 that should leave my account with $171.81. So now the grand total $678.60 Ticket number 8907 for the voucher

Why does it show my matic transfer was successful, shows the balance in my wallet on block explorer, but shows $0.00 on coinme?

I've tried contacting customer service several times but have heard nothing.

This is bizarre as buying through coinme is seamless and takes seconds, yet here I am hours later with nothing from the company.

I just want an answer from their support. They dont even list their email on their site and I had to find it by other means. Oh and the live chat is absolutely useless and ends immediately.

Try to open another and it prohibits you from doing so.

On September 13th 2023 I had $400 in bitcoins sent to my coinme wallet. It was confirmed on the blockchain at 8:50 pm on tbe 13th. I still don't have my vitcoins a month later. I have chatted at least 15 times and never get anybody to chat with. I have emailed them at least 10 times. All they say is go to chat bit that won't work. Then they say they are escalating my issue to a senior account specialist and nobody gets back to me. Then I get a email saying my issue has been resolved and my bitcoins are in my account which is a lie they never sent them. All I get is the runaround Then they close all my chats so I have to start over. I sent them proof of the transaction on blockchain with the hash I.d and the wallet address itwas sent to ( my coinme wallet) I don't know what else to do. I guess they stole my bitcoins I

I deposited $2,120 through coin me kiosk. This was on the 15th of September. The money cleared Bitcoin and transferred over to my account showing cleared, but the money has never gone to my wallet. They keep telling me that a senior associate will get with me and that has never happened. So now it has been two weeks and I am in a desperate situation to help my daughter out with that money. I don't know what else to do they do not answer my text messages or emails

I have been using Coinme with no problem I made a transfer to my btc wallet on coin me. It took longer than usually but arrived I tried to login and now it says password incorrect but I know it’s right. I put in too change password and it will not allow me to change it. I email them and they said transferring to a different representative but nothing I have 6k on the account. Anyone else have this problem?

I had BTC sent to my Coinme wallet. It was confirmed on the blockchain on 09/07/23. It’s 09/12/23 and the BTC is still not in my wallet for withdrawal. Blockchain currently shows it’s still in the wallet. I’ve reached over multiple times daily and no help. This is a common practice from Coinme. Do your research and stay away. Hopefully I’ll hear back but till then, stay away!

This company is a fraud they hold your money hostage for two weeks to a month and a half for no reason then they said they’re gonna send you a check which they get to decide the amount.It’s criminal I deposited $300 in LTC. Instead of sending back my Litecoin when they close my account they are now I wanna keep my money forever until they decide to send a check this is fraud

Case #: [protected]

Coinme stole my $200 back on May 30th, after adding a debit card to my account which I verified with micro transactions - this voucher was my 4th redemption THAT day after the debit card wouldn't work! I was forced to get police report, then Court ordered subpoena and that was issued in June and still my funds are not released! Minnesota AG contacted them on my behalf and nothing, we are in process to file class action lawsuit. Tried to notify them per terms but email bounced back.

I’m trying to verify my phone number to finish setup of my account , but I keep getting a something’s not right message , can you please assist and help me with this issue that will not allow me to add my current number to my account that I am trying to set up but , I am getting nowhere with trying to verify my number , I don’t understand the problem and why your company had no live people to talk to

My case 0062303 is still unresolved.

This is the 3rd time they held my money hostage, each in a different way. This time I sent btc and eth to my wallets and it never appeared in my wallet. Even though blockchain has confirmed them both. Again, lack of transparency each time from “customer service”. No help what so ever. No explanation. Other two times money held hostage was unexplained as well. Although they did return the funds eventually. It took two weeks each time as it is this time as well. No explanation ever given.

on June 16th I had sold $550 of bitcoin. the cash from this sale was to go to my isa debt card. two hours after the initial transaction coin informed that the transaction (bitcoin sale proceeds going to my card) FAILED, the notification said "do not worry we are processing a credit and the funds will go back to your account soon. 3 days no credit, for next 6 days i contact their customer service through the chat in their app and i am told that upper management is working on the problem. today i the 25th still no credit. where is my money