Last December, 2009 I purchased an extended auto warranty contract in the amount of $1844.00. After reading the contract and the many complaints registered online, I wrote a letter of cancellation and requesting my money refunded. I followed their procedure to cancel. I called them and they indicated they received the letter and it was in process. I have called numerous times since and still get the same response. That has now been over 10 weeks since they received my letter. Cany you help? This company should be put out of business!
In September, 2009, they misrepresented themselves as being a GMC auto warranty company. When I received their plan, I discovered they were not representing GMC.
They agreed to refund my $295., I sent the proper request by mail and fax. Everytime I contacted them, the refund would be done in two weeks.
All they were doing was putting me off for the 60 day limit that the bank has to dispute a charge.
Now, they don't answer the phone, they send me directly to a voice mailbox that is full and hangs up.
I gave 475 dollars and within the 30 period I cancelled. That was in November of 2009. To this day I haven't received a refund yet. I was first pushed to the voicemail that everyone else has spoken of that is full. Then spoke with representatives starting in December. Dave, Chris, Lebron, Crystal, Michael, and now Kenny who all claim they are a floor manager and that there is noone else you can speak with. Have been told that is was processing and now it was approved and should have in 2-3 weeks. It's now 3 months and still no refund. I think everyone having this problem should report to the Better Business Bureau. They didn't have a problem taking money but don't want to return what is rightfully ours by their policy.
I had this problem also, had beeb calling to 1-[protected].
cancelled my warranty with Auto One Warranty less than 90 days from purchasing it and the company has yet to give me my refund that is owed. (I have been waiting 8 months) My warranty was through Guardian but Auto One Warranty I was told handles their payments for them. Guardian says they cannot help me since they do not handle the payment portion and Ryan at Auto One Warranty said several times that my refund was being deposited and would give dates but it never happened. First I was told 10-12 weeks. Then 16-20 weeks. Well its been 8 MONTHS!!! After waiting 6 months I called them and explained that the bank account is now closed and they need to send a check instead of electronic deposit. Then they said they had to have proof from the bank that they closed it. So I faxed it, and what do you think happened, they say that they have no record of the fax I sent (even though I have confirmation page) so I have now sent it to them via certified mail and am waiting to see what that does. These people probably won't pay unless they are taken to court. Guardian says they should owe me around $280 but Auto One says $12 then $117 considering the payment that they withdrew that was not authorized but when I talked to them again they say no only $12. LIARS!!! They took money out of my account days after receiving a fax to cancel (which I have proof of that too) and refuse to put it back. It withdrew my account and the bank has now closed it due to their unauthorized charge. THESE PEOPLE ARE THEIVES AND LIARS. BEWARE!!!
We took out this policy on July 10 2009 and we canceled it 30 days later. We were told we had 6o days to cancel. We received a letter from American Auto shield saying that our policy was canceled and to contact Auto One for a refund. We have called them in Aug and was told we would have a check in thirty days. No check. Talked to Lozan end of Sept we were to have a check two weeks. No check. Sent copies of letter requesting cancellation on Oct 9 2009. Oct 28 2009 called talked to michael. Said worst scenerio would have a check in two weeks. No check. Have called in Nov, Dec, and now its Jan we called and still no check! Is there a number for the Better Business Bureau that I can call? Would like to have my money back as we could use it.
My husband purchased this warranty for an old minivan we own and he passed away last year. When I called to inform them that I need assistance since the vehicle has transmission problems, they advised me that they cannot help me unless I pay $50.00 to transfer the policy to my name. I immediately sent the payment as I don't have any other vehicle to use to go to work. While waiting, I had to rent a car. My auto insurance does not cover car rentals for repairs.
I called the New Jersey office whom I sent my transfer payment to verify if they had received my paperwork. They told me to call California, the claims office. In order for them to help me, I had to mail and fax copies of the service receipts (e.g. oil change) from the time the policy was purchased. I complied.
After 2 1/2 weeks of calling back & forth, they said that they need a transmission specialist for full disgnostics. Since I don't have a lot of savings, I asked them if they will cover for the $300-$600 cost. They said, they cannot guarantee.
My vehicle has been "non-operation" for 3 weeks now. Still waiting for the authorization for the transmission. I have faxed the missing receipt that they apparently did not receive the first time I sent the service records.
I don't see any hope on this claim process. The customer service representatives are transferring me back and forth and no one is willing to help.
I checked the Better Business Bureau to check this company out and they are not listed. I doubt that this company is operating legitimately.
Be warned, Auto One Warranty is only out there to get your money.
I was charged 400% more than what my $500.00 Dollar 1993 Ford Taurus was whorth. I was told on the phone, at time of purchase, that they would cover upto $2000.00 for transmissin repairs and up to $3500.00 for in engine repairs and ect. bumper to bumper repairs. I told them that the car's transmision burnedup. I was on a trip from Arkansas to California. In Texas the car brockdown. I had to buy another used car to complete my trip. Two later, now 4/30/09 they said they would do the rpairs after I made one more payment to them this day. I did. On 5/1/09 the claims department to me that the car is only worth $500.00 and that I should of not been sold this agreement in the first place and to ask for my money back in a refund from this company, be cuase they are just a claims company and not the ones that sold me thia agreement contract. After calling Auto One Warranty today. They told me I would have to file for a Cancelation notice to them and they would prorate the agreement contract and tell me how much more I owed them on this. No repairs or cash out tfor the car. I have a car in Texas now that does not work and have to pay storage fee on. Befor I can junck it out.
They called me and advised that they were affiliated with my current dealers warranty and offered a 5yr warranty which I have been paying since 7/2/2017. Now they claim they will not replace the part because normal wear and tear of the parts component has caused the problem. I believe that they use all kinds of excptions which totally negates any benefit of the policy. I am disabled and on a limited income and I took them at their word and believed that I was protecting my vehicle which is so essential in transporting me to my medical appointments. Now I am paying for a service which is totally worthless..
Madeline Deya, 8910 Covered Bridge Ct. Tampa FL. 333634
tel: [protected]; cell [protected]
In October 2008 I purchased an auto one warranty. Within 12 hours I called to cancel and was told I needed to do this by mail, which I did. I was then told I had to wait 10 to 12 weeks for a refund.
In Dec. 2008 I was given a date of Jan. 5, 2009 that I would receive my refund. I was then given a date of Feb. 10, 2009. I am given new dates each time I call but never given a refund. I'm told that they are backlogged for refunds, yet they seem to have enough time to input the next expected refund dates.
I've also been told that the refund department is having phone problems and I can leave a message. After stating that I've been calling for a month 'Christine' tells me she will print my info and put it on Justin's desk.
unfortunately i (along w/ my spouse) are victims of this so-called auto warranty company. we have thrown over a thousand dollars to auto one warranty...i just wish we discovered their scam sooner.
i spoke to an individual by the name of troy, he posted a complaint and his number. he use to work w/ A1W but quit after realizing how the company robbed people. Here's the link:
Being in the military, I am going to seek legal advice from the base legal office. I may even write my cancellation request on a military legal document. Please let me know if there's any suggestions to receive a bigger refund or anything else to help. We need to use that money for our expecting baby...hopefully we get some back.
Just some info if you all don't have them:
Auto One Warranty
Again, Troy was very helpful and gave a lot of good information. Hopefully we all can take this shady company to court and get most of our hard earned money back.
We have recently incountered the very shady dealing of this company that goes by the name Auto One Warranty but there are intermediaries and departments that you can ot talk to ect, and so on. You have all heard the same stories and we have a client that is owed over 2200.00 she has been waiting so long and calling over and over again to the same lies everyone else has recieved. We have sent certified letters to the addresses listed and they all come back undeliverable. We have determined at this point that we are going to have to file a law suit against them in order to get anywhere and subpoena them into court. We would like to file the class action law suit that one of the blogger so perfectly stated in the compleaints here. We need 4 others to along for the ride and we will recover this money. We would love to have everone if you are willing to see it through. We will drag them into court and we will get those refunds. It may take a little while but remember that the 10% interest is running every month from the 45 days after you canceled. it is compounded monthly so by the end of this it will be worth it for all who have seen it through to the end and we all get to know that they won't cheat anyone else out there money again. We are going to be working on contingency so you will not apy us a dime unless we win and if we settle out of court it is less than if we go to court. Either way we will be calculating all that interest for each person and we will be askign for legal fees in the suit to add to the monies owed to everyone else. Please feel free to contact our office at [protected] or email me at [protected]@shwlawoffice.com and we will be moving forward with this as we get more plantiffs. Thank you and we are truly sorry for your losses and your aggravation so far in this matter.
If you looking for a extended coverage for your new vehicule please for God seek do not deal with auto one warranty i been rip off cheated until now iam planning to take a legal action again them for them to stop making they living off inoncent soul.
The will be out of business soon honnesty is the key off everything God bless all
I cancelled my policy the beginning of September. After receiving their cancellation letter which states that...
I'm entitled to a FULL REFUND from auto one warranty specialist and their Representative ha...
A friend of mine had money deducted from her account by this company, was given warranty information on a car that she no longer possessed, was hung-up on by VARIOUS customer service representatives, and after two months of hassels has not yet received her refunded monies from this company.
Specialists can only be reached when you have no issues with the company. The moment that something goes wrong, your tranferred to voicemails, which in normal cases would be fine, if everyones voicemail box wasn't full!!
This company needs some serious customer service help!!