US Fidelis reviews and complaints

Think God i looked @ this Web Site, I was going 2 buy a Car
Warranty, from Us Fidelis, but not NO MORE, I got MAD when
they would Never answer may Emails, So i Knew something
was Wrong, They should be Put in JAIL, 4 what i read here 2 day

All i want 2 know is, Is there any Good Car Warranty Companies
U can Trust ?

Thank U Russ

Warranty Investigation Bureau

http://www.warrantybureau.com/word_out.html

Stop Scam Warrany Companies

Here is some information regarding US Fidelis. This is the website for the St. Louis Post Dispatch. There are numerous stories on this website and the blog informing people of US Fidelis' reputation. Take to the to check this out:

http://www.stltoday.com/blogzone/the-savvy-consumer-blog/uncategorized/2009/07/bbb-says-us-fidelis-hasnt-made-good-on-promise-to-reform/

Purchased extended warranty from the above company and now time to use and they will not pay for the services to my 2004 GMC pickup truck. something about chapter 11 filed.

I thought I was dealing with a reputable insurance company, (Not True) they are an insurance broker that signs you up. You are then pauned off to verious enitys that handle your actual claims.Such as for towing in my case to National Adjustment Bureau that handles the towing Claims and then there is a number for the actual repair of the vehicle. The first thing that happend at the dealer was I was told that I would have to pay for the repairs by the dealer because they would not accept payment because of bad experiences thay had with after market insurance companies. After contacting the proper facilitater ther dealer was told that they would only pay $ 63.00 per hr labor and the dealer labor rate was $ 80.00 and I was stuck for the remainder. So they agreed to pay $ 364.84 of a bill of $ 536.15. Then came the towing, the contract said towing up to 15 miles was free, however a second paragraph said if you contract for the service yourself, which I had done because of the long hold ime on the phone, they only pay $100.00 towing and $50.00 for other services such as motel stay or rental car. The person I talked with said they would only pay $ 50.00 towing and when I read her the actual paragraph from the contract she said to send a copy of the contract along with the claim form.
I plan on canceling this policy as soon as possible . (Too many ways to get out of paying claims)

They claim they replace engines on TV. my Car is needing a new engine and now they are claiming to only pay out what my vehicle is worth and that's only 1, 386 and then they will stop my contract on me. That's a rip off and scam and false advertisement. My Used engine is going to Cost me 3600 dollars which i don't have no where near that much. They ripped me off. They lie on TV about what they cover. They are ending my contract because i'm using them to help replace my engine which is big time scam and rip off

What a SCAM! Complete waste of my money. The water pump went out and I had to show ORIGINAL receipts for all my old changes for 2 years. The garage that I go to, to have the water pump and oil changed offered to send them copies of all my oil changes and they said it wouldn’t work. They actually expected me to have copies of all those ORIGINAL receipts with me in my wallet so that I can fax them over. Keep in mind I dropped the car off earlier in the day and I’m at work. I only had 2 payments left and I canceled it. They actually said to me, “you only have 2 payments left, are you sure you want to cancel?” My response, “Why in the hell would I pay you $90 a month for 2 more months? You won’t even cover a f**king windshield wiper.” GOD I’M SO F***ING MAD AT MYSELF FOR FALLING FOR THIS SCAM! They spend 30 minutes on the phone with you talking about all the wonderful things they cover, you’d think they could spend 2 seconds telling you to please make sure you keep all the ORIGINAL receipts in case something breaks.
SCAM, SCAM, SCAM!

This makes me sick! I paid them 2500.00 for 100, 000 mile coverage. It was paid off last year.. Do you mean I don`t have protection until oct.0r 2013?

Maybe you should read that they are out of business, you can clearly see that on the website.

All i want 2 know is, Is there any Good Car Warranty Companies
U can Trust, and do not Say, Us Fidelis ralm@ymail.com
thanks Russ

Actually, most insurance companies will not reimburse you for work you had done without first contacting them, and if they have done so for you in the past, it was probably just to shut you up. Insurance companies have a right to inspect a vehicle prior to making repairs to make sure that your problem is covered by your policy.

Purchased the exented warranty on 10/23/09 used it once back on June of 2010 had no problem with getting authorization for repair to my truck. On 9/13/11 took truck in to have work done and was told by service rep that US Fidelis had filed bankruptcy first time I've heard anything about this would like to know when and how to file a claim against them. Not sure if the work we need done will be covered

I agreed, US Fidelis are the biggest SCAM, ###

Just wanted to leave a word to say how can an entertainment program seen by children allow passing scenes with animal torture? Showing things like putting live beatles into a blender mixed with sour milk? And make a juice out of it that people have to drink for money? Is that your idéia off fun and education? a proper thing for children to watch? I haven't seen many of your series but i'm just guessing that torturing animais whatever the kind surely makes part of a large variety off your shows? Have you ever been contacted by any animal protection association? Well If you haven't you should have! Please get your priorities straight and i am going to see whomelse who i can talk to, to end those kind of exhibitions completely useless nowadays, in a time a big part off the world is worried in sending out the right message - respect every way of life, it's not the animais thought you don't know how to have fun.

Best Regards

A worried wourld cotizen unfortunate to watch your program.
Vera

WORSE THAN THAT IS THE FACT THAT TV STATIONS SHOULD BE LIABLE FOR ALLOWING TO ADVERTISE THOSE KIND OF SCAMS WITH THE SOLE PURPOSE OF ATTRACTING MORE VICTIMS TO BILK... IN THE LARGE ARRAY OF CABLE STATIONS THAT ARE OWNED BY MANY OF THE EVANGELISTIC ORGANIZATIONS, IT IS ALL IN FOR THE SAKE OF THE MIGHTY DOLLAR!

Look over our site and Email us if you have any questions. We have solutions.

www.WarrantyBureau.com

US Fidelis sells warranties that only cover up to the blue book value of your car or even less limits. Sometimes the warranty costs more than your car is worth and you think "WOW" I can just keep getting my car repaired and it will be paid for.

Just remember that the warranty company decides if they will pay for it or not. They decide if they think you were overcharged for the repairs (most times they do). They send inspectors out who look at your vehicle when it is torn down to have an engine or transmission rebuilt that usually say, NOPE not the problem and then you get the bill for it being torn down and put together again. If they do cover one of those expenses then your warranty contract is usually done for as they paid out the limit.

DO NOT EVER BUY ANYTHING OR EVEN GIVE YOUR BANKING OR CREDIT CARD INFORMATION UNTIL YOU SEE THE CONTRACT.

This company might say they will send you some information first but they do not. OR that you can cancel in 30 days if you don't like it; but then they put you through Hxxx to get your money back. They send you through a department that nags you to death to keep the coverage and offers you a lower price. Still the same crap coverage.

They changed their name, they used to be Dealer Services.

Good info Peter. We offer solutions to people on our website. See our "Put the word out" section and email your friends and loved ones. Email us with any further questions.

www.WarrantyBureau.com

US Fidelis is #1 on our Black List. Our offers great solutions and insite on the warranty racket.

www.WarrantyBureau.com

Thank you all for saving me time and money!

I would not worry about it if you bought a new car, yes things can break down but if you take care of your car you will find that car can go to 200, 000 mils easy and you will end up spending less then 3Gs in repairs. So you may be amongst the 5% that faces more issues, but that's just bad luck. I don't think you should spend money on a warranty unless your car is a clunker.
I think its funny how these insurance companies advertising they pick the most highly expensive repair and highly unlikely repair ri scare you. Water pumps, radiator and belts are your typical components that will need to be replaced each one less then 500 dollars if you go to the right repair shop!

Boomer---you work at US Fidelis, don't you? Probably in management.
Badmoonryzn--I know someone who works at US Fidelis. They have PR people that post on consumer boards and various other sites. All of the posts they make sound the same. Most have what sounds like "scripted" lingo in all their posts.

VAD can you read? You have no idea do you? This guy had a positive experience with US Crookdelis. Crooks they may be, but in his case they paid the claim, so why would you pick on boomer? You lost credibility by picking on a guy who managed to get them to pay. You are a stinker!

http://www.bbb.org/stlouis/business-reviews/extended-warranty-contract-service-companies/u-s-fidelis-inc-in-wentzville-mo-310016763

BBB Report for US Fidelis!

Boomer, you have no idea do you?

Watch this video since you do not believe thousands of complaints.

http://today.msnbc.msn.com/id/26184891/vp/30364192#30364192

Then check out their BBB report which has 1002 complaints listed over the last 36 months. With an F rating which means they never resolve them.

I think after you see this you will either cancel your contract, or go back to your desk at US Fidelis. And US Fidelis does not sell auto insurance man. All they do is rip people off on a daily basis.

I had the same breakdown with my vehicle about 5 months ago. Bad transmission, luckily I have my extended warranty from US Fidelis that I bought a year ago. They covered the entire repair, communicated directly with my mechanic and I had no problems whatsoever. Are you sure that you purchased an extended warranty and not just auto insurance. There is a big difference you know. So far, I am satisfied with my US Fidelis extended warranty plan, I'll update if anything changes.

They don't pay claims, should have done some research on them. This is not new news. IF IT SOUNDS TOO GOOD TO BE TRUE, IT IS!. Not probably is, but IS, every time. Nobody is going to give you a great deal in this world. You get what you paid for, and that's it. With US Fidelis it is even worse. US Fidelis pays anywhere from $150.00 to $1000.00 for their plans. This sis how much the "Warranty Administrators" charge them for evey contract. They will raise the price by more that 600% and sell it to you. They are looking for the cheapest plans to sell to you. they will not pay claims, nor will they tell you the truth about the policy before you buy it. Because of this, they don't care about which plan you buy, only about how much money they can make off it. So no matter what you get from them, you will always get screwed. I bet if someone there does sell you a B2B plan, the manager will change it you some BS Powertrain product warranty so they make more money. Also, consider this. Most people who buy a Warranty will never file a claim. If you ask those people whether US Fidelis is a good compnay, they will say YES. In that case the assumption is made based on "customer service" while they were buying the plan. Which at that point is always great. But, if you never use the plan, how can you know it is a good compnay.

If this is a warranty that is one thing but if an auto policy typically mechanical breakdown unless caused by an accident or theft is excluded

I want to thank everyone here. I was considering purchasing a contract with US Fidelis and am very glad I did some homework first. I especially want to thank Former Employer. The links that you provided were all I really needed to make my decision. You see I just recently had to have my entire engine replaced, along with a few other parts, and had to pay for it out of pocket. This made me consider a contract because I went through hell getting this done and getting the money for it. I think the hell I went through is no where near hell compared to what I've read and heard that others have gone through with US Fidelis. Again I thank you. :)

I believed them because I have heard a lot about these company cheating like this. When I saw the commercial on TV I was thinking in the good way and want to buy one but in the other way why are they paying that easy then I had think more than twice then I decide to buy extend warrantee from the dealer (sure thing).

I'm glad that I didn't buy invisible thing with invisible service like a ghost company like this.

I hope after you put the complain the investigate would help consumers like us faster and close out these sucker company out of this planet.

NOTHING TOO GOOD...TO BE TRUE...

VAD must work for the company! If you do your homework there are more complaints against them than you could possibly read! Therefore my decision what not to use there warranty. You can purchase extended warranties from the dealer at the same price and absolutely no headaches!

In this case I would have to agree with US Fidelis. You sir must have the best luck in the world. You buy a warranty and 59 days later your water pump breaks. WOW! Is that not the best thing that ever happened? What I think is this. You were at your Mechanics a few days before you bought a Warranty. He said "your water pump is going to break soon". You decided to buy a Warranty for that problem. You didn't read the contract, nor did you ask them when you can file a claim. I am very surprised that they did not deny it for "Pre-existing", I would have. The two biggest problems in the Warranty industry is this. BS companies like US Fidelis. And customers like this who buy a Warranty to fix a problem they allready have. The customers like this guy are the bigger problem. Becasue of their illegitimate claims everyone else pays more for their policy. And to tell you the truth, I have never heard of a 60 day waiting period. They are 30 days, so I think you were lied to then. Also, consider this. The parts in your car will wear out before they break. You will not know this until it breaks. So if you buy a Warranty today, and your water pump has been worn out for two months and is about to break, even if you wait the FULL waiting period it can still be denied for "Pre-Existing". If you do not know that the part was worn out, nobody cares. A Mechanic can tell whether it was worn out or not. The best advice I can give. If you buy a Warranty, and you have over 80, 000miles, the Warranty compnay should ask you to fill out an "Inpection form". If they do not this is what is happening. If they don't require an inspetions form they probably will not pay claims. An inspections from is proof that there was nothing wrong with your car before you bought the plan. If you do not have one, ANY claim can be denied for "Pre-Existing", even if you don'tknow about it. Also, if a company does not ask for an Inspection form, they are not interested in protecting themselves from lots of claims. Every company is scared of this. Lots of claims in the Warranty business means you are going out of business. So if they do not want to protect themselves with an inspection form, they probably know that when you file a claim it will be denied. Also, I am not trying to sell you anything, so I have no reason to lie. If you call any compnay out there and ask for clarification on what I jsut wrote, you are an idiot. What the hell do you think they will tell you. "Well not sir, we don't require and inspection form because we know that this plan is garbage". Absolutely not, they will never say this. They will tell you that they do not require one. If they do say this, and your car has over over 80, 000 or 100, 000 miles depending on the company, you are going to get ripped off. THE ONLY COMPANIES THAT DO NOT REQUIRE INSPECTION FORMS FOR HIGH MILEAGE VEHICLES KNOW THAT THEIR PLANS WILL NEVER PAY OUT. If you don't agree that's fine. Take a chance. Just remember, a Warra nty salesman is like a used car salesman. They are going after your money. Anything they say is for one reason, and that reason has nothing to do with helping the customer.

well anythony it does state that there is a waiting period on the first page of the contract...just to let you know

fales know good

YES I BROUGHT IN TO THAT TREAK, I PAY MY MONEY HAD AWATER PUMP GO BAD . WHEN I TOLD THEM ABOUT IT THEY TOLD ME THEIRS A 60 DAY WAITING TIME, THAT PART WELL NOT BE COVER BE CAUSE I HAD ONE MORE DAY OF WAITING.

actually just to let you know us fidelis is not the warranty company. the claims dept is in your warranty company. so if you had the repair facility calling them then you had them calling the wrong person. because us fidelis is completely separate from the warranty company. Us fidelis also doesnt have anything really to do with the claims, yes they pay for them, but they go by what the warranty company says, if they say are not going to cover it then they are not going to pay for, we cannot do anything about that. US fidelis are just the broker they sell the contracts to the customers, the warranty company writes those contracts therefore us fidelis follows those contracts...

weve been fans of rusty wallace's for a long time and we were really surprised that his team would take us fidelis as a sponsor. write him and tell him what u think about us fidelis http://www.rustywallace.com/contact_us.html

Same experience here. When my transmission broke they said first they will cover 2000k (while during sales I was told they will cover 100%). Then they said they will not be able to cover it. So I said I would like to cancel and they said I have to do three things before I can cancel: Call 1 agency and do stop payment, call Mepco and request cancellation and fax 4 documents, filled out request form (for which most detals are not available in the contract form), NOTARIZED milage readout, and copies of contract and finance form. These were faxed to some number. When I called I was told to call abck after weeks to know if the fax and the documents are good. I called again after 2 weeks to find that it is cancelled but no one knows about the refund. They said it could be months and that they have employed this understaffed company to handle canecellations.
Basically when enrolling you they do it so fast and efficiently with no signature and only your credit card. But while cancelling they make you do all the clerical work and then have you wait indefinitely.

Big mistake to go with this company. Please do not make my mistake.

Reason I started US Fidelis Warranty Dec. 2nd. was because I trusted the Rusty Wallace name. Started seeing all the complaints and sent everything back thinking I was fine under the 30-day trial time. Mepco (finance company) is still taking payments out of my account and say they can't cancel it. US Fidelis says they can't cancel because they are only a broker to Choice Manufacturing. Choice Manufacturing says they can't cancel even though they received returned products and letter on Dec. 29th (within 30 days). It's been over two months, still trying to cancel payments and get $150 deposit back.

California

It is a shame, but there is a class action lawsuit against them now. Join it. And if anyone from US Fidelis reads this, how can you sleep at night guys.

I had the same problem with them. I have paid over $500.00 towards this so-called warranty so far. My car broke down and i took it to the dealership to find out that my car needs thousands of dollars worth of repairs. Ask what US fidelis did for me? ###! All this work needs to be done but nothing is covered under warranty. There are so many loop holes with this it's not funny. I have 3 windows that broke in my car at the same time... the window regulators went out. The warranty covers the window motors but not the regulators and you can't purchase window regulators without the motors! WTF? On top of all this i havent even used the stupid worthless thing and they are refusing to give me a refund after only 2 months. Needless to say i am having to have an atterney investigate the issue to see what can be done. My mother always says if it sounds to good to be true it usually is people. I feel like a complete [censored] having wasted my money. That's $500.00 i could have had to start attempting to get the thousands of dollars worth of work done on my car which is still broke! RIPOFF, RIPOFF, RIPOFF. I tell everyone i come in contact with about how much of a scam this is.

If they "Flipped" you, that is called bait and switch. Read this carefully now; NO TWO COMPANIES OFFER THE SAME COVERAGE. This is what they did, they explained one plan to you, and sold you snother one. You thought you were paying for a "Bumper to Bumper" plan, but you are not getting that. Their system is set up to specifically pull up ebery plan that is availble for your car, if it not availeble, it will not come up. If they "flipped" you, most likely the plan that they sold you will not make them as much money as the other one they put you in. Here are some thing you SHOULD do ASAP. Call your credit card company, tell them that US Fidelis "misrepresented" their product and you need them to cancel the transaction. THEY WILL! After that, call your atterney general. The one in your state. Then call the atterney general in MO, where US Fidelis is located. This is classic sales. And bait and switch is horrible, but happens waaaaaay too much. The atterney generals are busy, but if thousands of people keep calling them, they will take action!

weve been fans of rusty wallace's for a long time and we were really surprised that his team would take us fidelis as a sponsor. write him and tell him what u think about us fidelis http://www.rustywallace.com/contact_us.html

To the 'Lame Americans' post: How dare you put all Americans in a class of being 'lame'. This is a website for consumers to share their experiences with one another and --if need be--warn one another. Thank Goodness for the internet so that we can do so. You sound like the narcissistic management of US Fidelis. Justice will be done when the place is put out of business. By the way, I suggest you rid yourself of your anger at the gym or maybe take anger management class.

I like the fact that you took your time out to write a bunch of nonsense on here and didn't even get screwed over by this company. Take some healthy advise: if you are not at least 99% sure you are going to make a purchase on the phone call, don't call at all. It is the job of the person answering the phone to get your money. Call centers like US Fidelis get thousands of calls per day and they are normally a bunch of broke pieces of garbage calling in, wanting a quote. The sales rep starts high and then will go down lower on the price over time. I can understand saying "no" because it doesnt fit into your budget. What I don't get is why the hell do you broke ###s call in when you know damn well you can't afford even 100 dollars a month. If you are that broke, you shouldn't be calling in. Even if you are calling in and want time to think about it. I don't get what there is to think about it. Either you want coverage or you don't. Getting figures and wanting to go over some brochure isn't going to make this any better. They could easily send you some fake literature and then it can be totally different when you agree to set up. Get with times, people! Car insurance, health insurance, and almost anything buy in this country is a scam. Scams were invented because there are a ton of dumb people out there. Don't get mad at someone just because they figured out how to get that dumb persons money. I used to work in sales for that company. I don't like US Fidelis but I also don't like all of you ###s who sit around, ### about all of these "scams" out there. Calling a company and ### about their sales tactics is like loading a gun, shotting yourself in the food, and then ### about your foot hurting so much. Leave them alone and they will leave you alone. You all want to act like victims out there. I have talked to thousands of Americans while doing this job and I will say this. The calling is 10 times more of a liar than the sales rep.

This is to ke2007---you say the Better Business Bureau makes you pay to be a member and if you are not a member you get a bad rating? What is your source? I just looked up some businesses that are NOT members that have "A" ratings. One example is State Farm.

SCAM, LIARS, CON Artists...

ke2007 works for US Fidelis. That, or he is an idiot who believed some Awesome lies. I can sit here all day and write how bad US Fidelis is. Examples will not explain anything. I was in the Warranty business, and I know for a fact that US Fidelis is doing this to make as much money as possible. Consider this, they have been doing this for years. National Dealer warranty, Dealer Services, are just a few of their names. They will make a bunch of money, then change the name and do it all over again. And the best part is, the same people that they have been ripped of will be ripped off again by them under a different name. There is only one good compnay out there, but I am not allowed to say their name anymore. Ifyou think that for one reason or another you might be able to get a good deal from US Fidelis, good luck. I don't think you will, but you're welcome to try. Keep in mind though that if you get ripped off you cannot do anything about it. Warranties are not insurance, and they are not regulated AT ALL! Good luck, and check everything you can.

I am so glad I to te time check this co out on line before I bougt the policy. I talked to aguy this morning who wa als very pushy about signng up toay. He said, I would rally be upset if I didn't do itrigt ow and when I left had car problems. I will tell you a story about an auto body shop here in Clearwater, FL that took me to the cleaners. He a supposed to fix my water pump I got my car back 9 days later. In thos 9 days had caused over $1800.00 in damage due to his negligence. He used a hammer & a pry to remove plastic pulleys. The crank shaft pulley was for a 1999 car my car is a 2000. It didn't fit so he tried to make it fit by beating it on with hammer. It's unreal how many crooks are out there just waiting to take advantage of someone. I am a senior citizen on a fixed income. You don't know who to trust.

Take it from me, I used to work at this company, take it from someone who knows about it all too well... IT IS A COMPLETE RIP OFF! Everything you are reading about this company is T-R-U-E! They rip off the elderely and uneducated. One call I had with an elderly woman, and I actually made her cry because she could not afford it, but knew she needed the warranty badly. At that point, I couldn't do it anymore. I went to one of the mangers and said, "I just made a woman cry! I feel horrible!" His response was, "Well than you did a good job, maybe she will call back and buy a warranty!" Its a joke, these warranties only cover engine and transmission mainly, and they also say there is a cut off ... its completely bogus... DO NOT BUY FROM THESE ###!

ok first off the the salesman r telling you the truth the reason why they say they will not be able to offer that price again is becuase the contract are issued on a mileage and state basis. if you have 70, 000 miles on your vehicle and then you dont take it and then you call back 3 months later your not going to be able to get the same policy you were offered, so if you were offered the bumper to bumper and then 3 months later you called back you would more then likely only get the power train.

as for calls made out to customer, that is completely false, us fidelis does not make outbound calls, when us fidelis was dealer services they were about 4 or 5 other companies who had the exact same name, so other warranties companys call and people think it is us, when they actually have never spoken with them before

as for the BBB, yes they have an f rating, but as of today the company has only a couple unresolved complaints, but the BBB fails to show that, another reason they have an f is because the BBB makes company's pay to be on the BBB, so if you don't pay then it lowers your rating.

and as for being frauds, i wouldn't say that a company who all together has been in business for over 30 years, a fraud, yes us fidelis as in the building that is located in wentzville has only been around for a little over 5 years, but like i said all together the business has been there for 30 years.

i was an upset customer for just one moment, until i actually called in to us fidelis the other day, and talked to some very extraordinarily wonderful customer service. They helped me understand so much more then i did, and i am very lucky to hae this insurance with them and i plan on keeping it to the end.

Wow! Thank you to all who have posted your comments. I was just about to go on their web site and get this warranty. When I clicked the US Fidelis web page from the list of links from google I caught a glimps of "US Fidelis is a scam" from one of the other links listed on the page. I backed out of the US Fidelis web page fast and started looking, and I am glad I did. Thank you all for telling it like it is you saved me lots of money. Question, has anyone found a warranty that is good?

weve been fans of rusty wallace's for a long time and we were really surprised that his team would take us fidelis as a sponsor. write him and tell him what u think about us fidelis http://www.rustywallace.com/contact_us.html

I purchased a US Fidelis warranty in August of 2009 thinking that it would give me piece of mind. I first tried using this warranty in September of 2010 for a repair. Needless to say the repair was not covered by the warranty. My warranty is paid in full and when I asked about getting a refund I was told that they do not give refunds. I paid roughly $2, 200 for a 100, 000 mile warranty with a zero deductible and feel that I have basically been ripped off. Every other warrantycompany that I have had gives a refund if you do not use the warranty. Stay away from US Fidelis. They are a shady company and I doubt they will be in business for very much longer.

I too was ripped off by US Fidelis, paid them 4500.oo and some dollars, have not used any of thier warranty as vechicles were not covered because they had to have 1500 miles before it took effect, paid on it over a year and still didn't have enough miles on them, so I tried to cancel and was told I could not so I called crdit card co. and told them what was going on, so they stopped paying them, still have not recieved any money back. Yes they are a big rip off. R W Wilcutts, Branson, Mo.

I wish that my husband did his homework before he went with US Fidelis. Just a few days ago, my car broke down on me. The pulley and the timing belt went. My wheel locked on me and I had to have it towed to the dealership. When we got there, the service center called US Fidelis to try to get them a claim. After being tossed from on representative to another for more than 25 mins, they told me that they had to send out an inspector to inspect the car and that it would take anywhere from 24-48 hours( that was never mentioned when my husband orginally signed up with them). I called them when my car broke down originally and asked them about a rental and what would happen if it's found that my car has to stay in the shop. The representative told me to have the repair shop call them to get when I got there and that depending on how long the car would be in the shop, I would be able to get a renal. They never told me that they would have to send someone to inspect it first. So, I asked them about a rental until that happens and they told me that they would not be able to cover the rental until: 1) the inspector inspects the car 2) the inspector has to put in his report in order for them(Us Fidelis) to process a claim 3) contact the dealership and give them the OK to do the work 4) depending on how long it will take for the repair shop to get the work done. So, after waiting for 48 hours to have an inspector inspect my car, it take another 24hrs for them to process the claim; then the type of work that's required takes about 1 day(due to the volume of customers they already had). After finding all of this out, I asked if I went ahead and rented a vehicle in the mean time(until they process everything) if they would cover it and they said 'NO". So, I am left without a vehicle for 4 DAYS! I am OUTRAGED. I have absolutely no means of transportation, 2 babies and live about 1 hour from the dealership. When I called to complain to them, all they could say was "Sorry, we are not able to help you". Please do your homework before going to them. The customer service is "HORRIBLE" and they are so unprofessional. Us Fidelis is a total scam and they promote false advertisement.

lol if you saved up to 1200 in one year and you had more than one problem on your vehicle within that year then where would you come up with the rest of the money from?if you have seen the commercials on tv they are [protected]$ repair bills not 1200! i mean maybe if you are driving a 95 ford taurus with 201578 miles on it then it might not cost that much... but the newer the vehicle the more expensive the repair will cost. duh! oh and you are right they have a f rating with the bbb but too bad out of the 875 complaints 11 were in the middle of being solved so lets do the math people!...that would give them at least a 90% customer service rating because most of them are solved... WALMART HAS AN F RATING WITH THE BBB... DO YOU SHOP THERE! dont beleive everything you hear usfidelis is a great company and are improving they way that they help people everyday... hell i work there i should know...bbb complaints such as "they didnt offer coverage in my state and i am mad" wow get over it...or " they didnt cover my vehicle when it broke down!" did you ask the represenative on the phone what it was going to cover!? oh and [redacted] they allow everyone and their brother to get on and say w-e whether it is true or not... obviously exemployees would be gruntle about being terminated...if you were an ex employee of usfidelis and you lied to a customer... think about it... you were fired because you lied...this company does not deal with reps. lieing to customers and will there for terminate you. i am happy to work for usfidelis and we help people every day... well the smart ones anyways

I think instead of paying these [censored]es a monthly fee of 100 bucks we should deposit it into an account and when our car breaks down we use our saved money. Why pay 3000 over 2 years or even up front especially if you can pay it up front then you should be able to just pay it yourself. Then you run the risk that what if your car does not break down? Then what, we already gave these companies 3000 dollars and for what at least if we had it saved we can do whatever with it. I know there is the first couple months your car may break down but it also may not. In 6 months you can have 600 dollars saved up and in a one year 1200. Crazy huh? Depending on the vehicle and what is wrong it’s going to cost different amounts I know this The only warranty I have is the one that came with the car and it only covers the drive train – funny thing is everything that has broken on it in the last 2 years I have owned the car where not part of the power train warranty. The power train is the engine internal parts only – the transmission the drive shaft and differential. Doesn’t cover anything on the outside none of the pulleys or alternator even if something like the tension pulley goes out which mine did and part of the mount has coolant run through it for the engine gay I know but the power train warranty does not cover it. Anyway I have ranted on long enough….I’m glade I read these posts I just wanted to find out if the company was the real thing or a scam! Hah

Thank you for putting this out. I called fidellis and was given the hard sell, my doubts started as soon as I asked how I could see a written contract and being told they could not provide one untill I signed up. Lots of scams are out now, check out cinergy health insurance their ads on tv are a complete distortion of what you get which is next to nothing. A warning to everybody, if it sounds to good to be true it probely is. Be carefull when doing bussines over the phone and check out every detail in writing before giving payment paticually credit cards
Good luck

Thanks for the Heads up on US Fidelis. My wife was intersted in getting the extended warranty but after reading all the negative comments we will not being doing business with them. John

weve been fans of rusty wallace's for a long time and we were really surprised that his team would take us fidelis as a sponsor. write him and tell him what u think about us fidelis http://www.rustywallace.com/contact_us.html

I"m so happy that ppl put this info online b/c I contacted us fidelis yesterday after seeing there TV commercial the guy (Steve) wanted me to buy that day or my offer would not be extended to me b/c my car was 3thou mile over the limit for full coverage but I told him that I was not paying for anything without talking to my husband first but I thought it was a good deal but it seemed to good to be true. my husband is not good with cars so I just waited then something told me to look them up online and I found lots of people who have been cheated. I hope you guys find justice b/c creaps don't deserve to be in business. I know I will not have anything to do with them.

I have been in the extended service agreement business most of my business career and can not believe a company can promise FACTORY PARTS/NO DEDUCTIBLE/NO INSPECTION/DAY ONE COVERAGE! The loss ratio on vehicles in their later years is much higher than at the beginning and many parts are simply going to fail due to NORMAL WEAR & TEAR leaving the buyer out again. Most states now require regulation of the insurance backing these type policies as well as the amount of reserve that must be held aside, by a licensed insurance carrier, for future claims payment. Most repair facilities today require the service provider to give their CREDIT CARD in advance or the consumer will be chasing the service provider for their money.

Here ; The law firm Casey and Devoti is handling the class action lawsuit and there website is:
http://www.caseydevoti.com/news.php#9 . Their phone number and email is on their website. It says they are offering free consultations so if you have been ripped off by US Fidelis, National Auto Warranty Services, or Dealer Services at 100 Mall Parkway or 200 Mall Parkway in Wentzville, MO……CALL THE LAWYERS!

You cannot get your money back. There is nothing you can do. Of course you can hire a lawyer to get back your $400.00. But the lawyer will cost more than that. Contact your atterney general, and also the one in MO. Get into that class action lawsuit that was filed against US Fidelis, you can find it online. Other than that, this whole sitiation is Fubar'd. I'm sorry you had this happen to you.

I made a mistake to, didnt check out bbb on this company and got taken for 400.oo dollars, think god i found out thay were trying to get money from my account but got it stoped in time, what happens is you take your car in then thay send out an inspector which finds something that to not cover the repairs, this just happen on 4-16-09 still not sure how to get my money back, i agree with this complaint 100%

like the first person said rusty wallaces race team is sponsored by these people--i think we should write him and let them know the kind of people hes dealing with http://www.rustywallace.com/contact_us.html

Did you contact your attorney general? Did you know that there is a Class Action Lawsuit against US Fidelis?

http://www.caseydevoti.com/news.php#9

go there and get email and phone information

Before you do business with US FIDELIS, I BEG YOU TO READ THIS…………I USED TO WORK THERE! I could go into so much more about this company but I am praying that you will read this entire post and it will be enough information to trust that I am doing this in hopes of saving people from being scammed.

**** US FIDELIS is now advertising
their CAR WARRANTIES on
TELEVISION COMMERCIALS****

Please notice that I have backed up this content with
web sites from government websites and organizations that protect consumers. I also have links from media sources.

PEOPLE DO YOUR HOMEWORK! DO A SEARCH AT THE BETTER BUSINESS BUREAU for DEALER SERVICES…THEY ARE NOW US FIDELIS and they HAVE A GRADE OF ** F ** A+ is the highest, F is the lowest; just like an academic report card.

Don’t believe me? Go to the Better Business Bureau’s website and do a search. If you need to narrow down your search, go to the St. Louis area of the BBB site. Wentzville is on the outskirts of the St. Louis Metro area. They are at 100 Mall Parkway and also 200 Mall Parkway in WENTZVILLE, MO.
http://stlouis.bbb.org/WWWRoot/Report.aspx?site=142&bbb=0734&firm=310016763

“The BBB has received numerous complaints regarding this extended vehicle service contract broker. Complainants primarily allege difficulty cancelling policies and obtaining refunds, misleading advertisements, misleading, high pressure or improper sales tactics, poor customer service, failure to pay for vehicle repairs, difficulty contacting the company, misrepresentation of coverage, harassing phone calls and failure to remove names from mailing lists. These complaint patterns are reflected in the complaint statistics below.”

Scroll down to Business Contact and Profile and you will see all the names this company uses. http://stlouis.app.bbb.org/report/310016763?noskin&fax=Y

I was shocked when I found out that US Fidelis will be sponsoring Rusty Wallace racing for 35 NASCAR races. Steve Wallace, Rusty’s son will be driving the US Fidelis car. I cannot imagine why his business …Rusty Wallace Racing…would do business with US Fidelis when they are under investigation by several state Attorney General’s; most notably the one in their own state…Missouri. See the link below.

Rusty--- go to the Missouri Attorney General Website and to the Better Business Bureau of the St. Louis Area and look who you are dealing with!

http://www.consumer.ago.mo.gov/Know_MO/

You will see that they are also US FIDELIS and NAWS and NATIONAL AUTO WARRANTY SERVICES; and THE ATKINSON GROUP OF COMPANIES. The company changed its name to US FIDELIS because Of bad publicity. They have been investigated and fined by the MISSOURI ATTORNEY GENERAL’S office as well as ARIZONA’S and no doubt several others.

http://ago.mo.gov/newsreleases/2008/030608.htm
The name of the company at that time…..National Auto Warranty Services of Wentzville, MO

Postcards sent out from Dealer Services/NAWS/US Fidelis can be seen in the links below.They had a special group of employees that worked calls that came in as a result of these cards. 90% of the people who called were under the impression that these cards were from their car manufacturer. I know; as I worked in this group for about 3 months.

Channel 13 News in Jefferson City, MO:
http://www.connectmidmissouri.com/news/news_story.aspx?id=87338

Florida Attorney General investigating…Here is a report on Channel 6 in
Miami, FL
http://www.nbc6.net/ciu/18211518/detail.html

Reports from MSNBC---the first link has been aired on MSNBC during the last few weeks of December 2008:
http://www.nbcconnecticut.com/traffic_autos/autos/Bogus_Car_Warranty_Offers_Invading_Mailboxes_All__National_.html

http://www.msnbc.msn.com/id/23147777/

ALL OF THE ABOVE ARE reports on the company who has changed their name to US FIDELIS…Notice the cards are all the same.

Here is a document on the Missouri Secretary of State’s website to prove that
this company is in fact owned by the Atkinson brother’s:
http://www.sos.mo.gov/imaging/18755163.pdf
Notice the 100 Mall Parkway address; sometimes the address will be 200 Mall
Parkway; depending on the correspondence and if they are using National
Auto Warranty Services or US Fidelis.

Here is something else…..the building that NAWS/DEALER SERVICES/US FIDELIS is in …the owners also opened an alcohol free nightclub called EXODUS. Funded no doubt by the money they have made using unethical and possibly illegal business practices.

“Darain and Cory Atkinson own US Fidelis in Wentzville, Missouri. Out of the blessings from their business, it was their desire to do something significant that would honor God and be purposeful to the community. From this desire, the EXODUS concept was formed.” http://exodusstl.com/documents/staff.html

This statement almost sickens me. I have seen first-hand the unethical business tactics used to make “the owners” money. It would be better fitting to say the
Business practices are sleazy and underhanded. They target the elderly and undereducated people and use strong arm business tactics. How can they
keep a clear conscience? Moreover, sales people acquire banking and credit card information by creating a sense of urgency….”Buy it now or you won’t get this great offer again.” This is the standard sales tactic. The sales people avoid
informing the potential customers of the fine print in the warranty such as ridiculously long waiting “transition” periods before the warranty can actually be used. Because the sales people work for commission only, they will avoid They will process the banking or credit card information before a customer gives the ok to continue so that they (the salesperson) will have the “deal”. This is very common towards the end of the month when the salesperson needs to reach a level for a bonus or to make more commission (they are paid per “deal”).

The Atkinson brothers also provide space for their church in the building. It is
non-denominational and is called ‘The Element’. Ironically, the majority of the
US Fidelis management attends THE ELEMENT church. This church is very much like a cult, focusing on money and success. Watch the QUICK TIME presentation at the website below. There is a married couple on this video in which the husband is an assistant manager and the wife is
a manager at the newly named “US Fidelis”. They are the bi-racial couple (and please note that I am only stating that they are bi-racial to point out who they are….I am not being prejudiced.

.http://www.elementchurch.com/elementchurch/Element_Church_%7C_Welcome.html

I signed up for the warranty because I thought it was a good deal. I was lead into believing that I was covered the moment I gave them my credit card. Even the papers I received said my current coverage included parts and labor paid for covered repairs, rental car benefits, 24-hr emergency road service, and 24-hr towing flat tire assistance, lockout services and nationwide protection. Also it tells me that including in the papers they have sent I will have a copy if my warranty, finance agreement (if applicable) and a brochure detailing the benefits of use of my warranty. About 30 days after I purchased the warranty, my transmission started to act up. So I followed the instructions on beginning the repair. Two days later after I dropped the truck I get a call telling me the warranty didn't go into effect until 60 days OR 1500 miles. I went on to tell them I have gone 3000 miles so that wouldn't be a problem. But it was, my wife called US Fidelis and asked what the problem was. They began to tell her the same thing 60 days OR 1500 miles. She told them the same that my husband has gone 3000 and they told her that it was 60 days AND 1500 mile. She then began to ask why they mislead my husband and that wasn't right. He was told he was covered that day! She began to get rude with her telling her that no warranty place would do that. They can not physically come and look at the car and they do this to make sure there were no pre existing problems with the vehicle. Also they tried to tell me they sent out a contract explaining this procedure. In all the the papers I have not one tells me this. They tried to send it out to me. But what was the point if there was this so called explanation on how it worked I should've been told about it when I purchased the warranty and it should have been included in the packet I received. I cancelled the service. I did what they asked and sent the contract notarized with my signature with cancel on it and the miles. A few weeks go by and they took the payment out of the back account! Not only did they take the payment but they took more than they should have so they could get the payment through the account. I called them asking what they were doing, they said they never received the letter and they were going with the original agreement. I told them I sent the cancellation letter that they asked for and they said they have not received it. BULL, I asked her what I was supposed to do now because I sent the only copy of the payment agreement to them. She said just to write it out on paper. I called this past week to see if they received the new letter. They said they received it July 3rd and it has been sent to there warranty department for review. And that there's a 6-8 wk turn around! I also asked what they were refunding and she wasn't sure if it would be all of it or part of it. They were never authorized to take any money for payment out of my account after I canceled it even before I sent the letter. I feel we were very misled in this whole situation. I highly doubt I will be getting a full refund form the company. They like to scam people out of money and its not right. They have no problem with taking your money, but when there in the wrong they wont refund what there suppose to.

I signed up for the warranty because I thought it was a good deal. I was lead into believing that I was covered the moment I gave them my credit card. Even the papers I received said my current coverage included parts and labor paid for covered repairs, rental car benefits, 24-hr emergency road service, and 24-hr towing flat tire assistance, lockout services and nationwide protection. Also it tells me that including in the papers they have sent I will have a copy if my warranty, finance agreement (if applicable) and a brochure detailing the benefits of use of my warranty. About 30 days after I purchased the warranty, my transmission started to act up. So I followed the instructions on beginning the repair. Two days later after I dropped the truck I get a call telling me the warranty didn't go into effect until 60 days OR 1500 miles. I went on to tell them I have gone 3000 miles so that wouldn't be a problem. But it was, my wife called US Fidelis and asked what the problem was. They began to tell her the same thing 60 days OR 1500 miles. She told them the same that my husband has gone 3000 and they told her that it was 60 days AND 1500 mile. She then began to ask why they mislead my husband and that wasn't right. He was told he was covered that day! She began to get rude with her telling her that no warranty place would do that. They can not physically come and look at the car and they do this to make sure there were no pre existing problems with the vehicle. Also they tried to tell me they sent out a contract explaining this procedure. In all the the papers I have not one tells me this. They tried to send it out to me. But what was the point if there was this so called explanation on how it worked I should've been told about it when I purchased the warranty and it should have been included in the packet I received. I cancelled the service. I did what they asked and sent the contract notarized with my signature with cancel on it and the miles. A few weeks go by and they took the payment out of the back account! Not only did they take the payment but they took more than they should have so they could get the payment through the account. I called them asking what they were doing, they said they never received the letter and they were going with the original agreement. I told them I sent the cancellation letter that they asked for and they said they have not received it. BULL, I asked her what I was supposed to do now because I sent the only copy of the payment agreement to them. She said just to write it out on paper. I called this past week to see if they received the new letter. They said they received it July 3rd and it has been sent to there warranty department for review. And that there's a 6-8 wk turn around! I also asked what they were refunding and she wasn't sure if it would be all of it or part of it. They were never authorized to take any money for payment out of my account after I canceled it even before I sent the letter. I feel we were very misleading in this whole situation. I highly doubt I will be getting a full refund form the company. They like to scam people out of money and its not right. They have no problem with taking your money, but when there in the wrong they wont refund what there suppose to.

I just canceled my US Fidelis and I am sure glad I did...I got this one week ago for an additional 60, 000 miles on my van 150.00 down---100.18 a month for 24 months...bumper to bumper, oild changes, breaks, thinsgs like that are my responsibility...no prob..Well today april 27, 09 they called and said the underwriters said I could only have it for 45, 000 miles, cause it was over 79, 000...TOLD THEM TO CANCEL...CHRISTAINS---LIERS___it appears I am a christian and thats what caught my intrest...well people its all a LIE! BIG LIE! stay away...

The commercial on their website with Rusty and Steve Wallace says they have free towing coverage. I got my contract in the mail and guess what? I have TOWING REIMBURSEMENT up to $75 and that is only if the warranty company decides the repair is covered.

I have had this extended warranty for about 6 months now you have to wait a grace period of almost 3 months before your car is able to be service. Then around the time that my car was covered my car broke down and they have given me a complete run around with getting my car fixed! This company is extremely unprofessional and I would suggest you look else where this is a waste of money down the drain!

Today I received my warranty information. Along with the envelope were two bottles of auto additive. One for transmission and the other for oil/engine, After reading the information I was shocked to read unless I sent the card back verifying I put this gunk in my car, I couldn't use the warranty. THIS WAS NOT DISCLOSED TO ME. I was skeptical when I first bought the warranty over the phone. The salesperson didn't emphasis the part about the probation. I had to drive the car 1500 mile and wait 60 days before the car warranty would take effect. When I asked what happened if I didn't drive the car 1500 miles in 6 months? It doesn't matter, I still had to pay the monthly fee and regard less if I drove 800 miles they wouldn't pay for it. Oh, by the way, they gave me a military discount of $300 when I told them I was retired from the Navy.
So today at 5:44 I called cust serv and spoke to Robin, she tried to convince me I needed the additive and when I told her I didn't want to get into a long drawn out back and forth discussion, she became terse. I told her I just wanted my money back. She attempted to tell me that they looked at my account and was going to offer me a lower price, I shut her down and said I knew you were going to say that. Just give me my money back. She left the line for about a minute and came back saying I would get a refund in 3-5 days.
Just wondering what to do about this additive I got, she didn't say anything about sending it back. Be careful, they are worse than a car dealer getting you to buy the warranty. They want you write stuff down and circle a price, all of the car dealer tricks. FAITH BASE, YEAH RIGHT> They pray to the almighty dollar.

I have no complaint whatsoever with this company. They have paid every time I had to take my car in. They replaced the A/C compressor, the air intake, the starter and other things. They paid every time on time. All of the repair places I took my car took US Fidelis. I live in San Antonio, TX. I'm glad I didn't have the problems brought up here.

i what my money back because you will not pay for repaires you have my 2500.oo dollars in ful and are not paying for repairs

I was riped off by US Fidelis I payed them 2350.00 they told me they went in to bankruptcy .when i need them to fix my truck the dealer called them they gave them a hard time and i didnt get fix. I prayno one elese get taken by them its so wrong.I live in MD and need a part on the engine which is coverage its in the contract.They dont care they got my money. I am on disability and donot have money to give away. bpraisinghim@comcast.net Suitland MD

US FIDELIS is the [censor]! They covered the full cost of my transmission and body work! I wil literally suck these guys off if I see them! BEST COMPANY EVER!1!