Today I received a phone call from a girl named sue from the receiving dept in Lowes on picking up my mover that I am trying to get fixed or credited from the manufacturer. The manufacturer is dragin everything out. So little miss Sue I guess to tkae matters in her own hands and tell the mover is unfixable, I already knew that but I am by warranty guildlines from the Lowe's store. I have received a phone from the manufacturer but haven't spoke to anyone yet;. Miss Sue decided that since the mover was not fixable she assumed that I am trying to get credit for something that I destroyed?. She used the words of "The manufacturer wil not credit you back money when it was customer abuse".. To the record I didn't physical abuse the mover at all and for her to say that to me was very uncalled for because she doesn't have any idea on what has been going with it and what the other employees from Lowes at trying to help me on'. The mover is still under warranty and I feel that it should either be fixed or credit me back:. Miss Sue should have never said that to me because now I will get my money back and there will be nothing she can do about it, .
I recently had signed up for an extended warranty that I was from the start very skeptical about, but a few months later everything I thought about this company became true.
They offered me a month-to-month contract of $90 a month. My 2007 Honda Civic was COMPLETELY fine as I signed up for their plan. 60 days later, my engine starts making loud pulley noises and I realize that my AC compressor clutch needed to be replaced. And I was thankful that I had signed up for this warranty 2 months ago. However, when I brought it into the repair shop, my claim was denied. Here's what happened:
Day 1, I bring my car in for repair. The repair facility calls me saying that Service Protection Direct will be sending a mechanic to look at my car.
Day2-5, the mechanic doesn't show
Day 6, he shows up, finally
Day 7, they deny the claim.
I ask the Honda repair facility why it was denied, they said,
"Your warranty company said that you havent passed the waiting peroid of 45 days and you havent driven past 1000 miles from the date of the sign up"
I look back at my contract.
Date of sign up: 3/3/2011
Mileage recorded: 48085
I look at my car and today's date:
Current date: 5/5/2011
Mileage: 49300 (estimated)
so THAT WAS a LIE.
I call the warranty company: they say that my condition was pre-exisiting and that they could not cover it.
Here's where I get mad. They tell the dealership that I was still within my deferral peroid. They tell me that its a pre-exisiting condition. Two different stories.
me: "How do you guys know that its pre-exisiting?"
them: "We had a mechanic to check it out, he concluded that your condition occurred within your deferral peroid"
me: "but my car was running fine, it only started up late April"
them "sorry thats what the mechanic told us"
And I ask them to send a copy of the mechanics report. They said they can't give that out.
I ask them if I could speak with their Claims Officier (named Mark). This guy was rude, didn't give a single explanation as to why they concluded it to be pre-exisiting. It's becoming a the mechanic's word against mine type of deal.
I reason it out with him, I said
"I didn't know that this was a pre-exisiting condition. My engine hadn't made this kind of noise until recently. It might have been a pre-exisitng condition but i did not know about it. And if my engine breaks down, and you deny my claim saying that it was a preexisiting condition, you may be right, but my car had run over 2000+ miles with a slowly degrading engine. Would you guys deny the claim then saying that my engine wasn't up to par during the deferral peroid? HOW DO YOU GUYS ASSESS A PRE-EXISITING CONDITION??
Sorry, I can't help you
So the next thing I say is
Transfer me to sales, im getting off of this plan.
And so he did.
Zero reliability, Zero integrity, Customer service was terrible. Yes, they probably do fix cars, its not a scam, but these rats try in every way to turn the favor to themselves. It's sleazy and unethical.
No I do not approve of this company.
Save your monthly premiums, and when something does happen, you can fix your car with the money you saved. Rather than have these [censored]es handle your case with a relatively high chance of your claim being denied.
Regardless of what you think, an insurance company's target is to make profit. GOOD companies place the trust of the public before profits, and their reputations matter more. This one, unfortunately, will be willing to take your money at the expense of any trust and their integrity.
I won't be surprised to see that this company will struggle down the years. Please be wary of Protection Service Direct, please.
We recognize that there are a lot of negative comments and customer complaints toward Protection Direct, and some of it is absolutely warranted. We are currently working with the BBB to improve our rating (read more about that here: http://bit.ly/joR2b3), and we are actively trying to improve our image by resolving existing complaints. It’s our hope to change our industry by leading the way with solid business practices, responsive customer service and transparent communication.
Post here about your recent experiences (the good, the bad and the ugly) or send them to us through [protected]@protectiondirect.com and you will be heard. If you’re a current customer and want us to look into a specific incident, be sure to email us your full name and customer ID number so that we can quickly identify your case and try to get the issue resolved.
Customer satisfaction is very important to us and we’re here to help!
I purchased a five year extended warrenty thru this company 12/18/08 for my '02 suv, when going over all the info i voiced my concerns on what happens when i sell my vehicle, something on which i had planed to do in the next year or two. His reply was that when i sold my vehicle the $2280 five year policy would be pro rated and i would get back what i didn't use. Well i sold my car 03/26/11, called them 03/28/11 to cancel my policy (twenty eights months left) and was told they do not pro rated, i am due NO money back! Upon stating this is NOT what i was told when i purchasd your policy, he really didn't care and said "well you were told wrong"
DO NOT PURCHASE AN EXTENDED WARRENTY THROUGH THIS COMPANY!!
Someone made a comment about how they are probably just a collection agency trying to gather info. Thought you all might find this interesting.
That link will probably only work for a few days, but if you dont read the real ad its an employment ad for collections agents in Downtown St. Louis. The email address is listed as [protected]@protectiondirect.com.
After paying on this warranty for 19 month with out any claims being filed on it, my 2001 ford truck was put in the shop for repairs, in the warranty it stated that it would be covered.On the list #ONE is engine, engine heads, engine block, and so on!this company is a joke and they are ripping millons of pepole off on a daily basis .I WOUNDER HOW THE OWNERS OF THIS COMPANY WOULD FEEL IF THERE MOTHER, DAUGHTER, SISTER OR WIFE HAD TO GO THOUGH THIS TO GET THERE CARS FIXED!I hope that all the owners and rude employes have a great night sleep and a nice day!!!
HI ALL THE INFOR MATION I FILLED ON TOP OF PAGE I BELIEVE ITS ABOUT THE COMP. I AM COMPLAINING. I REC'D A LETTER OF AN EXTENTED WARR. FOR MY VEHICLE WHICH WAS OUT OF WARRANTY. I CALLED THINKING IT WAS A INSURANCE FROM WHERE I PURCHASED THE CAR. WELL AFTER I TOOK THE INSURANCE AND THEY HAD ALL MY INFORMATION TO MY SURPRISE, I GAVE THEM THE PAYMENT OF $310.00 IN A CREDIT CARD . THEN MY WIFE CHECKED THE COMPANY THRU THE WEB AND TO MY SURPRISE THIS COMP. HAS MAY COMPLAINTS. I AM SO SORRY EVER DEALING WITH THEM. I CALLED TO CANCEL THE POLICY AND WAS TOLD THAT THEY HAVE A VERY GOOD RATING WITH BBB, THEY GOT A A WITH THEM. ANYWAY I WAS TOLD THAT MY POLICY WILL BE CANCEL AS OF TODAY BUT THAT I WONT GET ANY REFUNDS BACK. WHAT A SCAM THESE PEOPLE ARE, I CANT BELIEVE THIS, ITS ONLY BEEN 3 WKS AND I HAVENT EVEN USED THE POLICY S SERVICE AND I WONT BE GETTING NO MONEY BACK. WHAT CAN I DO TO GET ANY REFUND BACK? I GOT SCAM AND WAS TAKEN FOR A SUCKER. WHAT A SHAME THIS IS. I'M SURE THERES LOTS OF ME OUT THERE. MY NAME IS AGRIPINO FIGUEROA AND I LIVE IN PUERTO RICO
My grandmother purchased this coverage for nearly $3, 000.00. She has had to replace the fuel pump ($1800) even though the brochure CLEARLY states it's covered. They DENIED the claim! A week ago she had a catastrophic mechanical breakdown. There is a leak in the intake manifold gasket that caused all the coolant to get in the engine. They insisted on a complete engine tear-down ($600), then denied the claim!! They claimed the customer allowed the problem to persist! What?? A month ago it was serviced for an oil change (in which all fluid levels were adequate) and then the gasket cracks and leaks and it's the customer's fault? This happens in a matter of minutes! Our local Chevrolet Dealership claims this is the worse company ever! In the six years he's been a technician, he's never seen them cover a SINGLE repair!! Buyer, please beware! Please inform your family members that it's a scam! They prey on innocent victims!
I paid over $2017 for this warrenty and have tried to use it numerous times but nothing that has gone wrong with my car has been covered. I have purchased other warrenties from dealers and have been totally pleased with what they covered. I just spent another $1500 today because nothing was covered. I will never buy a warrenty from tele-marketers (SPD) again. I don't see how every repair that I have needed, not one item was a covered item. I had the dealer look over it today and he said it is a big rip-off and to contact the BBB. I am going to do so.
I purchased the policy in January 2009 and was told also it was bumper to bumper told just last week when the u joints went out in my 2004 Avalanche they were not covered and it cost me $429.00 to have repaired at chevrolet dealer. Then this week my A/C had problems with heater cutting on when a/c is blowing have to restart car to get a/c come back on. Took to shop called them and this part is not covered and if i fix will be $1100.00 and guess what policy paid for last month. So why cancel now it is good till 2012. Tell everyone not to buy from them.
I received a letter from Service Protection Direct which stated that my extended warranty need to be renewed. Concerned, I called the 800 # and spoke to the "manager" Mr Ron Roberts who asked me a number of questions. First, he asked for the mileage of my car. Then, if there were any problems at the time and finally, were there any lights on the dash board to indicate a problem. I assure him that there were no problems with the car and no indicator lights on. He proceeded to tell me that with my car's high mileage I would be likely to start having BIG problems! He assured me that the only cost I would incur was the $50 deductible, if I had a problem! The insurance was quite costly @ $153.00 per month so I felt confident that I was making a good decision. I live on a fixed income, with a disabled spouse and teen daughter and with only one car, I really couldn't take the chance of having to find $ for a major repair!
WELL...I noticed that it started leaking transmission oil the beginning of May and I would not drive it once I realized that there was a problem. I called to find out the proper procedure for getting the car looked at and made an appointment with the garage that has done my maintenance since the beginning for the year, ( oil, filters, etc.) He was unfortunately very busy with two other cars and could not get me in right away. I was borrowing neighbors cars and finally decided to call the Kia dealer and have them fix it. After all, the contract stated that it was covered. What Mr. Roberts neglected to inform me was that the car problem, (transmission), needed to be broken down to the point of the break or problem and THAT was a cost they DID NOT COVER! Kia would not work with them due to their inspection guidelines and referred me to an Aamco dealer. After much waiting and phone calls back and forth trying to find out WHEN an inspector would be coming to look at the car, he finally showed up seven days from the time I HAD TO TELL AAMOCO TO dismantle the trans. In Feb. when I took out the coverage there were NO problems with my car until it started leaking trans fluid in May. So, why was I told that my claim was denied? And, why did the Aamco dealer, not Service Protection Direct have to give me the news? Because they are nothing but scam artists with all the right answers and take your $ with no intentions of providing you with any service what so ever! The inspector said that it was a pre-existing condition. I suppose that any breakage could be stated as a pre-existing condition just to get out of their contract! If my own mechanic never noticed a problem when he serviced my car, then it was not something very obvious or could be seen during a regular maintenance check up! Unless there was a problem that warranted a further look, there would be no reason TO LOOK!!!
I have been receiving junk mail from this company for an extended period of time. It has proven worthless to tell this "business" to quit. I have emailed them and phoned them telling them to stop but they are too stupid to comply. The latest junk mail was trying to sell me an extended warranty for a vehicle that I do NOT own. It is time for them to permanently stop wasting my time with their junk mail. I will NEVER do business with them.
I am dissatisfied with this organization because services were misrepresented by a telemarketer on June 28, 2008. I encouraged the company to pull the audio tape of the the sales call on that date and take appropriate action against the employee. I asked for a refund when I called on September 30th and spoke with a customer service manager to express my concerns. I faxed a letter asking for a refund check, per Mr. Sammons' instructions, and was advised that I would receive a refund in 6-8 weeks. It has been 8 weeks and I have not yet received my refund.
My Father died 18 months ago. He purchased a GM truck in 2005. They have been told multiple times that we have no intent to extend the warranty. I have told these people I am not interested in their extended warranty multiple times. They continue to send materials to my fathers home and bother my mother with phone calls stating this is our "last chance" to renew this extended warranty. I do not want the extended warranty and want the phone calls and mail to STOP!
I received a letter from this company to contact them to purchase Extended Warranty on my vehicle. I first...